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Great Clips Customer Service Phone, Email, Contacts

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1.7 13 Reviews 364 Complaints
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Great Clips complaints 364

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E
12:07 pm EDT

Great Clips Wait schedule monitor and attitude of mgr.

I have been a regular customer of Great Clips for several years and in the past 30 days for the shop on Signal Mountain Blvd. I am been ignored with the app log in. This past week Paul McKinley and I went together--he logged Paul + 1 which was me! The clerk addressed the monitor and soon I was moved to 4th position although I was due to be next to Paul! I complained and was offered to move up! If really bothers me that this type of issue can happen again!
Amber is the mgr. and if she had called to apologize I would be pacified--but no acknowledgment! What is the nearest Great Clips to Signal Mountain! Perhaps my complaint will help others.
Ernie York [protected]

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10:55 pm EDT
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So I don't like complaining, but I expect a certain level of common sense when I go into a store to receive services. I decided to get my hair cut today which was way overdue, I was hoping that I would get lucky and there was not much of a wait. I pulled up and noticed that the lobby or waiting area was empty and most of the staff was just standing around...

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12:49 pm EDT

Great Clips Hair cut

On Sept 2, 2021 I went to the Great Clips Greenway and Cotton in Surprise AZ.
I brought in a picture of how I wanted my hair to be cut. Alanea said yes she could duplicate the cut. She should be working in a butcher shop not a hair salon. She chopper my hair one side is much shorter than the other the top was left to long. I asked her to put some product in and blow it to make sure it would spike she did for a moment. If I were the manager I would fire her or only let her work on men's hair.
I spoke to the manager Natasha and she advised me to send in this email. I feel great clips owes me another hair cut on the house with a competent hair dresser.

[protected]@gmail [protected]
Ryckee Petrotta

Desired outcome: complimentery hair cut next time

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7:23 pm EDT
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The Coroco Great Clips in Topeka actually deleted my kids names today, while for over two years we are required to behind all that have checked in online. The supervisor with black and teal hair was rude over the top and acted mentally unstable from the time we arrived until we were done. The salon women knew she was unprofessional and not "ok". Never will...

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9:41 am EDT
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Was treated badly by stylist. I was called a few names. I was degraded by the stylist.

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9:47 am EDT

Great Clips Haircut

My usual great clips was closed so I went to another great clips in the area. The haircut was going so bad I had to tell the hairstylist to stop, stop.the another hairstylist in the next bay look over when I said. I paid and left. I guess not all great clips are the same.

Desired outcome: Whatever

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9:31 am EDT

Great Clips Lady at the kendallville great clips skipped people to provide a haircut to somebody else that came after

The lady at the kendallville great clips skipped 4 customers to provide a haircut for a person that came in after those 4 people.. this is unacceptable and further pisses the people off that have waited their turn . If this continues neither me nor anyone I associate with will continue to go to this establishment. It is an embarrassment to loyal customers who have come here for years .

Desired outcome: Written reprimand

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7:49 pm EDT
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On July 21st or 22nd, I went to Great Clips in Falmourh, Maine to get a trim. I had been there three times prior and the stylist (Dane) had done a fantastic job. He seemed to have a particular technique for thick curly hair that really worked for me. Alas... no more Dane. Instead, I got a young woman who not only appeared new and nervous, but completely...

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R
8:53 pm EDT

Great Clips Billing for a hair cut

This is the second time filing this complaint because I did not receive a response.
At Great Clips in Fort Lauderdale I realized I left my coupon and prepayment card in the car. I told the Great Clip's employee I was running out to my car to get them. I mentioned this to her twice so it was clear what I was doing. I gave her $20 so she knew I was not running off without paying and again told her I would be right back. When I returned a five minutes later, she already cashed me out for $16.00. I asked her to refund the charge and either take the coupon or prepayment card and she refused. I walked out of there in disbelief.

Desired outcome: Refund the difference between $16 and $7.99 (coupon amount). See pictures below. I made an appointment inline.

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K
10:09 pm EDT

Great Clips Hair cut

I had hair cut, by Ashly, on 6/9/21. The cut was very uneven, as much as a inch different, longer on right side, including longer on side not just bottom. I have taken hair cuts to illustrate this. In addition I asked that top layer, on right side be cut so it just came over my eyebrow, but this section is at least a inch longer. I inquired as to why my hair was not spritzed with water, as every other salon I have been to for a dry haircut, has done this. The stylist challenged this.

Desired outcome: refund my money for haircut, 16.00

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Update by Karen Sheaffer
Jun 12, 2021 10:26 pm EDT

see info above regarding my complaint. Haircut on 6/9/21. One side at least 1 inch shorter than the other. One side seems thinned out, but not the other. Hair was not spritzed with water prior to stylist cutting it. This was highly irregular based on having gotten my hair cut for decades. Also, the top part of my hair was to be cut so it fell just over my right eye brow. It is more than a inch longer than I asked for.

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J
9:30 pm EDT

Great Clips haircut

around 9am punta gorda, ask for a hair cut, , , my hair is short, , , , , my dresser did not ask if i needed a wash, , , did not ask me what i wanted done, when she got started i told her in detail, , , she worked 4 min.on my hair, i ask if this is all, , , , no blow dry, , , just water spray, , i said it looks crooked, , , she said, its streight, i couldnt see what she done in back[ i didnt have a mirror] or front til i got home...i ask for a long spike, , , i had told her the last lady used a razor and also cut it in diff.lengths, , she sais, , she uses long scissore, i dont, 4 minutes and 15.00 wasted, i wont leave her name i guess she wasnt trained, but this girl got trained today.im not asking for anything, , , but this girl needs to take her job more serious, , ,

Desired outcome: different lengths that gel will hold up right

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1:04 pm EDT
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Great Clips covid-shot

Althro we should not shune anyone from getting a covid shot. I feel all stylist at great clips should consider getting their shot.
My stylist told me she is not getting the shot. My question is to the CEO if these stylist do not get the shot, risk their position at great clips.
A notice could be sent to all salons and proof with their card to remained employed. I felt very uneasy getting my hair cut.
Especially her answer to the excuse of why she was not intending on getting a shot. Perhaps she should not belong at great clips.
I had both my shots and now a low risk, but I do not want to even contract covid at a low risk. Please take action soon.

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Kidme
Kyle, South Dakota, US
Aug 05, 2021 10:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

No one should be told they have to get a shot regardless. If you want and got one then hooray for you but don't expect others to get an experimental shot in the arm. I certainly won't be getting one just to make people like you happy.

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R
10:44 am EDT
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Great Clips haircut

I received a haircut on 5/20/2021. I could not find my prepaid card in my pursed and realized I left it in my car. I did not want the employee to think I was running out on her and so I gave her $20.00 explaining that I was going to get the Great Clips card and that is how I wanted to pay for the service. When I returned a couple minutes later (after running to my car and back), the employee said she already charged me $16.00 for the hair cut and did not want to wait until I returned. I was upset because I also had the $7.99/$9.99 coupon as back up and she charged me double. Her response was "too late, you can use your card next time." I could not believe she treated a customer like this?

Desired outcome: Refund of $8.00 which is the difference between $16 and $7.99. I made the reservation online.

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5:48 pm EDT
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I scheduled a haircut through your app and it showed 0 time wait. I walked in around 2:00 pm on 5/18/2021 with no other customers and three female employees huddled around a chair. I told the girl my name was on the board. She responded if I had a mask. I informed her no, because I have been vaccinated. Also I am a disabled veteran who is exempt according...

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12:59 pm EDT

Great Clips Customer service

5.14.21 @ 10am. Store-Better Living Center on Union in Colorado Springs.
I called the Great Clips on 5.13.21 to find out what time my favorite Stylist Pia, would be working on Friday. I was told Pia would be at work from 10-7 on Friday. I checked in on line about 9:55. When I got to the Great Clips. A rude lady came out side and asked if I checked in on line. I told her yes and I will wait for Pia. The lady, who I later found out was Raine, said very rudely. "She won't be in until noon or maybe 11, I can give you a better haircut then Pia. Come on in." I said "I will come back when Pia is in." I hurt my back and wasn't able to take my meds as I shouldn't be driving. I left and stayed at home. I call on Saturday and was told Pia will be at work on Sunday 9-5.
I called on Sunday to make sure Pia was working, she was. When I got to the Salon, I asked Pia what was the name of that lady. She said Raine.
I have been going to Pia for the last 3 years. She does what I ask her to do, even if she gives me other suggestion. My visit on 3.5.21 with Pia, I changed up my hair style.
I was taken back by how rude Raine was to me, in a short 2 mins. I feel she shouldn't be in customer service and at the very least NOT try to take a customer from the person they like. I will give Pia 5 stars (a million if I could) and I give Raine zero stars.

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Evelyn Denise Smith
, US
Mar 27, 2022 12:27 pm EDT

I took my mother to the Great Clips in the Tannasborne center, Hillsboro, Oregon. My mother uses a walker, and I was startled to find there was only one handicapped parking place at this location. Needless to say, this one handicapped parking spot was taken, and I did not see a handicapped placard in the car window. This particular Great Clips is next door to a cookie store, with TWO parking spots for the customers wanting to run in and out to buy cookies. My mother and I parked, and then discovered there was no handicap ramp near the front of the stores. The staff at this Great Clips location was first rate, I have no complaints about the wait time, or the services delivered. I would visit again with my mother, but the parking situation is impossible.

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1:06 pm EDT
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I went to get a haircut at Great Clips in Inver Grove Heights, MN on Friday May 7, 2021. I had a stylist named April and she butchered my hair. It's choppy looking and one side is longer than the other side by 2 inches!! I told her I did NOT want any length cut off and she cut off more than an inch. I told her I wanted my bangs cut up to my mouth and she...

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11:46 am EDT
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Great Clips hair cut and check in

I have been going there for years. I told the hair cutter that the profile of my haircuts was wrong. It said that I wanted one inch cut off. I have always said that I wanted one half inch or less taken off. I told this hair cutter that the last cutter did the very same thing the last time I had came for a cut. She ignored this and cut it one inch or more then, as well. In this case, after explaining all this, the cutter ignored everthing I had told him, ( the way I wanted it cut). I specifically told him I wanted a light trim, with my hair covering my ears, and my hair on my neck rounded off. My hair is too short to do any of this. Since this company does not seem to care how the customer wants his hair cut, only to do what they want, I will not be going back to this establishment. Also, people who check in online, go ahead of the people who have been waiting for quite awhile. I know that this has been your practice for several years now, but to the people who have been regulars for years, it seems extremely unfair. I am one of those people who think that it is unfair for to the regular customers who have to wait even longer, because of the people who dont mind going in front of the people who have been waiting, and have been regular customers for years, like me.

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2:21 am EDT
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Great Clips Employee "Greg"

I went to the GC in Redmond, Oregon today and left very unhappy. "Greg" was to trim my layered hair ONE inch. I told him to clean up the ends. He cut at least two inches off and I told him at the time I think he's cutting off way more than an inch. He totally ignored that.

He also ruined my bangs by making them so ridiculously short, that I dread going back to work in two days. They are hard to cut because of the wave in them so he suggested going around my face and I said no. He actually started to do that anyway and I had to say a firm NO again! After he cut my bangs off straight across and I asked him if he was goind to texture them. I couldn't believe he didn't. By then there was nothing left to work with. He response was, "They'll grow!"

He was very rough while he cut my hair and I told him so at the time. He'd grab a large chunk of hair and pull it hard straight up and it hurt! He kept doing this! His response when I mentioned it to him was, "I've never been gentle!" Followed by a chuckle.

All in all, this man needs more experience and a lot better listening skills. Between his super heavy mouth breathing and his being all over the place because he refuses to raise the chair up (and down) he is extremely obnoxious. Ugh!

Desired outcome: Technique, listening and empathy training.

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1:51 pm EST
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I have been getting my haircuts at Great Clips for over 20 years, and at my local salon for the past seven years. I just experienced the worst haircut ever. This occurred at approx 1pm on Sat, March 6, 2021. I wanted to complain to the mgr but she then told me she is the mgr. I did not get her name. It got off on the wrong foot when she described the...

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11:05 am EST
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The manager of the great clips in Medford NJ butchered... Absolutely BUTCHERED my hair. I am going away in 10 days and I have to wear a hat everywhere I go. No apology, no offer of refund, no nothing. She did not follow the notes about cutting my hair and basically buzz cut the side of my head with one swipe. Then it had to be evened all around and I look...

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About Great Clips

Screenshot Great Clips
Great Clips is a well-known hair salon franchise that has been providing high-quality haircuts and styling services to customers for over 35 years. With over 4,000 locations across the United States and Canada, Great Clips has become a go-to destination for people looking for affordable and convenient haircuts.

One of the key features that sets Great Clips apart from other hair salons is their no-appointment policy. This means that customers can simply walk in and get a haircut without having to schedule an appointment in advance. This makes it easy for busy people to fit a haircut into their schedule without having to worry about making time for an appointment.

In addition to their convenient walk-in policy, Great Clips also offers a wide range of services to customers. Whether you're looking for a simple trim or a more complex hairstyle, their experienced stylists can help you achieve the look you want. They also offer services like beard trimming, hair coloring, and styling for special occasions like weddings and proms.

Another great feature of Great Clips is their affordable pricing. They offer competitive prices for their services, making it easy for people to get a great haircut without breaking the bank. They also offer discounts for seniors and children, making it a great option for families.

Overall, Great Clips is a reliable and convenient choice for anyone looking for a great haircut. With their no-appointment policy, wide range of services, and affordable pricing, it's easy to see why they've become such a popular choice for people across North America.

Overview of Great Clips complaint handling

Great Clips reviews first appeared on Complaints Board on Sep 1, 2008. The latest review Employee was posted on Apr 29, 2024. The latest complaint haircut was resolved on Apr 08, 2018. Great Clips has an average consumer rating of 2 stars from 377 reviews. Great Clips has resolved 61 complaints.
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  1. Great Clips contacts

  2. Great Clips phone numbers
    +1 (800) 473-2825
    +1 (800) 473-2825
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    USA & Canada
    +1 (952) 893-9088
    +1 (952) 893-9088
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    International
    +1 (952) 746-6541
    +1 (952) 746-6541
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    Director Of Education
    +1 (952) 746-6562
    +1 (952) 746-6562
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    Director Of Communications
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  3. Great Clips emails
  4. Great Clips address
    4400 West 78th Street, Suite 700, Minneapolis, South Carolina, 55435, United States
  5. Great Clips social media
Great Clips Category
Great Clips is ranked 1 among 228 companies in the Hair and Beauty Salons category

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