Great Clips
Reviews and Complaints

Date: sunday 21, 21... Store: riggs & mcqueen in chandler, az... Wth is going on with great clips? Firing good workers and hiring crap... This salon had great workers and only one left is sheral that works her butt off then it had a great manager becky that you fired for what ever [censored] reason then hired some idiot that is never there! Went to sign in sunday for our hairs cuts right at 10am when they open and it was already 3 hour wait... Then to come find out is that there was only 1 worker named sheral working alone cause the other worker was a no show or call... The manager wanted to close the salon for the day and lose money... That manager should of got off of their [censored] and went in to back up their worker... That manager should not have a job! All in all sheral is a awesome awesome worker!

I got my hair cut at the Edgewater location recently ([protected] @3:13 pm). It was a horrible experience. The person ("Jacq")who cut my haircut was extremely rude and belligerent and refused to listen to anything that I said. She decided to cut my hair the way that SHE wanted to, rather than what I wanted. I'm was extremely offended by this treatment and I cannot believe that Great Clips would really tolerate this kind of grossly offensive behavior. A truly terrible experience.

My teen daughter and i did online check in at the terrell, tx 75160 location [protected]) when we get there we were next in line on the screen monitr.=. Rep asks my phone number says we are not checked in, i told her we are next in line on your screen. She said oh..Ok. We sit down, she goes to her work station and clearly piddled around for 10 minutes. Then comes to waiting area and tells this lady you and you son have been waitng a long time, let me get you two next. The lady declinded and said mam we are online check in and are 4th in line. So instead of calling us next she goes and sweeps hair before finally calling my name. Then as soon as i sit down another hair stylist calls out two male names, and the lady i was with pointed to my daughter and told her that young lady is next. She ignores her and calls another customer name, one who had walked in like one minute before. So i told them both my daughter was next! the lady about to start on my hair goes to computer says what name is it under, i tell her and she proceeds to say her name is not on the list! i said you confirmed both our names when we came in! one of you two deleted it or you are lying because from the moment we walked in you made us feel unwelcomed and like you did not want to cut our hair! first by telling me we were not checked in, when our names were clearly on the screen, then you piddled around and call another person who was not next, and then the other lady skipped right over my daughter. I was so uppset and disappointed. I feel it was definately a racism issue. We were the only two hispanics there and they jumped to attend the other customers who were white and tried their best to not service us. I did not get thei names bu this happened saturday 11/13/2021, around noon time, one was older lady in first booth to the right, the other young lady first booth on the left as you walk in.

On 11.8.21 at kunia Market place I asst. My husband Jesse O. With getting a haircut. The Stylist Sheila told me she was understanding how I wanted the hair cut. My husband is hard of hearing, she did cut it not how I had told her and was very inexperienced in her reply! I feel not comfortable to go back there to get a haircut again. I would appreciate you're response!

My granddaughter, age 15, just had her hair cut at Great Clips, Berwick on Ogeechee Road, Savannah, Georgia by "Walter". She came out of the shop in tears as she was very unhappy with the haircut. She showed him a picture of the cut she wished and he told her she could only get that style by "curling" her hair. The picture plainly showed hair that was "layered", which is what she was asking for. When she came out, her hair had not one layer much less several. Her hair is long and should have had many layers, which has nothing to do with "curling". Walter should have told her he didn't know how to layer hair and we could have gone somewhere else. She also had a knot in the back of her hair and instead of combing it out, he cut a big swatch of her hair. I assume this was his solution to rid knots. I realize I should have gone in with her, but had just gone across the street to get gas and had no idea the haircut would only take 15 minutes! Please contact Nelson Oglesby [protected] to resolve this issue. Thank you. Appt. was around 5 p.m., Sunday, November 7, 2021.

Worst haircut I have ever gotten. I was balded on the sides by the stylist gloria cloud, she was so busy talking and acting important, that she cut my side bald and my top was horrendous. I wanted a short basic radial cut, 4 inches on top 3 inches on side to comb back. I was suppose to go to a shower this month, but I am so ashamed of my haircut, and my son is coming for a visit and I am ashamed for him to see my hair.. She cut a friend of mines hair and left long hair and short hair all over..

I have been a regular customer of Great Clips for several years and in the past 30 days for the shop on Signal Mountain Blvd. I am been ignored with the app log in. This past week Paul McKinley and I went together--he logged Paul + 1 which was me! The clerk addressed the monitor and soon I was moved to 4th position although I was due to be next to Paul! I complained and was offered to move up! If really bothers me that this type of issue can happen again!
Amber is the mgr. and if she had called to apologize I would be pacified--but no acknowledgment! What is the nearest Great Clips to Signal Mountain! Perhaps my complaint will help others.
Ernie York [protected]

On Sept 2, 2021 I went to the Great Clips Greenway and Cotton in Surprise AZ.
I brought in a picture of how I wanted my hair to be cut. Alanea said yes she could duplicate the cut. She should be working in a butcher shop not a hair salon. She chopper my hair one side is much shorter than the other the top was left to long. I asked her to put some product in and blow it to make sure it would spike she did for a moment. If I were the manager I would fire her or only let her work on men's hair.
I spoke to the manager Natasha and she advised me to send in this email. I feel great clips owes me another hair cut on the house with a competent hair dresser.

[protected]@gmail [protected]
Ryckee Petrotta

My usual great clips was closed so I went to another great clips in the area. The haircut was going so bad I had to tell the hairstylist to stop, stop.the another hairstylist in the next bay look over when I said. I paid and left. I guess not all great clips are the same.

The lady at the kendallville great clips skipped 4 customers to provide a haircut for a person that came in after those 4 people.. this is unacceptable and further pisses the people off that have waited their turn . If this continues neither me nor anyone I associate with will continue to go to this establishment. It is an embarrassment to loyal customers who have come here for years .

This is the second time filing this complaint because I did not receive a response.
At Great Clips in Fort Lauderdale I realized I left my coupon and prepayment card in the car. I told the Great Clip's employee I was running out to my car to get them. I mentioned this to her twice so it was clear what I was doing. I gave her $20 so she knew I was not running off without paying and again told her I would be right back. When I returned a five minutes later, she already cashed me out for $16.00. I asked her to refund the charge and either take the coupon or prepayment card and she refused. I walked out of there in disbelief.

I had hair cut, by Ashly, on 6/9/21. The cut was very uneven, as much as a inch different, longer on right side, including longer on side not just bottom. I have taken hair cuts to illustrate this. In addition I asked that top layer, on right side be cut so it just came over my eyebrow, but this section is at least a inch longer. I inquired as to why my hair was not spritzed with water, as every other salon I have been to for a dry haircut, has done this. The stylist challenged this.

around 9am punta gorda, ask for a hair cut, , , my hair is short, , , , , my dresser did not ask if i needed a wash, , , did not ask me what i wanted done, when she got started i told her in detail, , , she worked 4 min.on my hair, i ask if this is all, , , , no blow dry, , , just water spray, , i said it looks crooked, , , she said, its streight, i couldnt see what she done in back[ i didnt have a mirror] or front til i got home...i ask for a long spike, , , i had told her the last lady used a razor and also cut it in diff.lengths, , she sais, , she uses long scissore, i dont, 4 minutes and 15.00 wasted, i wont leave her name i guess she wasnt trained, but this girl got trained today.im not asking for anything, , , but this girl needs to take her job more serious, , ,

Althro we should not shune anyone from getting a covid shot. I feel all stylist at great clips should consider getting their shot.
My stylist told me she is not getting the shot. My question is to the CEO if these stylist do not get the shot, risk their position at great clips.
A notice could be sent to all salons and proof with their card to remained employed. I felt very uneasy getting my hair cut.
Especially her answer to the excuse of why she was not intending on getting a shot. Perhaps she should not belong at great clips.
I had both my shots and now a low risk, but I do not want to even contract covid at a low risk. Please take action soon.

I received a haircut on 5/20/2021. I could not find my prepaid card in my pursed and realized I left it in my car. I did not want the employee to think I was running out on her and so I gave her $20.00 explaining that I was going to get the Great Clips card and that is how I wanted to pay for the service. When I returned a couple minutes later (after running to my car and back), the employee said she already charged me $16.00 for the hair cut and did not want to wait until I returned. I was upset because I also had the $7.99/$9.99 coupon as back up and she charged me double. Her response was "too late, you can use your card next time." I could not believe she treated a customer like this?