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Google complaints 1498

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11:52 am EST

Google Play cards

Play cards being redeemed before I can redeem them to a friend 4 failures: card $100, $100, $50, $50 dollars.. For $50 oj60 50cg wor4 ujey says already redeemed it more than once.. By [protected]@gmail.com the person I keep trying to send it too. Yessica hander [protected]@gmail.com no luck four times...$50 6755 147h jgcw 8xrl redeemed by [protected]@gmail.com $100 1nat voum to8m ov2s failed to receive also. $100 48x9 8by6 hz3p dck3 failed also already redeemed... You selling redeemed cards are when the cards are activated someone is getting them faster than I can send them. I text the code directly on hangouts. It says redeemed... Please help I have a few images but can't upload to here? Finally I had my friend send pictures of theft.

Desired outcome: Refund me please $300.00 what I tried to send and never could...

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Update by Allen Child
Feb 09, 2021 12:48 pm EST

here is another example of the failure... already been redeemed..

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7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Vegas World just stopped playing on my computer

I played on Vegas World for over 360 days, but on 2//8/21, now all i get is a scornface. What do I need to do to get it to play. I was disappointed because I had 1.8 mill tokens and just spent 50 dollars for gems

Desired outcome: I am not computer savvy and my brother put it in my computer as Ally30

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5:48 am EDT

Google Google Search engine

IT IS SO ANNOYING! I have to turn on incognito mode to make sure that google isn't watching me. I have some weird microphone problem when i go on google almost like a very faint and distorted voice, this leads me to believe the government is hiding something from us, something big

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9:55 am EST

Google Yahoo!

Google has changed so every time I type something up it goes to yahoo search engine not the usual one. I think yahoo! And wikipedia is bad google was good now it is bad. If you are reading this then change it or I will carry on sending in complaints, also you should be able to have a lot less characters than 350 because that is too much to wright a simple complaint.

Desired outcome: Change me back to normal

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12:09 pm EST
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Google Drive data stealing

I uploaded 180 GB of my personal data on Google Drive [protected]@gmail.com & Google blocked my account stating violating of policies. Denying to return my 180 GB Data.
case id:
[protected]
Contact Google via Robotic forms for more than 25 times.
Same robotic reply to wait for 2 days or more.
Denied access to account and not ready to restore my Blocked account.
I paid 6500 INR to Google towards charges.

Desired outcome: Denied returning my 180 GB Data.

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3:59 pm EST

Google urchase / 01-25-2021 google *hindsight g.co/helppay#ca auth #457905

-date of incident 1/26/21
-don't have client number
-I see charge in my credit card of $5.30 cents. I have not authorized such charges.
please resolve this issue asap

thank you
Nidya Arsenault.

Desired outcome: resolve issue, get credit back to my account

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Update by nidya arsenault
Feb 01, 2021 7:34 am EST

PURCHASE / 01-25-2021 GOOGLE *Hindsight g.co/helppay#CA auth #457905-$5.30

this is very scary, it had been two un authorized charges coming from Google.

please solve this issue.
thank you

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12:39 am EST

Google Unknown charges on my account

I have found 7 charges of 0.81 on my account on the 30th of January that I haven't made. The charge that it came from was Bigo [protected] ca. I am in the UK. Please stop this from happening and put the money back in my account .

Desired outcome: Stop this from happening and refund of the charges made

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9:31 am EST

Google Unauthorized credit card charges

Feb 01, 2021 POS W/D SV GOOGLE*MIN G.CO/HELPPA ATP #US [protected]

I would like to report this unrecognized charge/purchased from my debit card. It cost me 392.82 pesos. This activity doesn't appear in my purchased history so I can't report it but in my bank account history it appears that I make a purchased with this. Please help me.

Desired outcome: I would like to get a refund for this purchased because I really don't know where did this purchased came from.

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6:47 pm EDT

Google GOOGLE *Aviva Sun Mountain View CA

I was charged twice 0.99 cents on 1/30/2021 in my bank account I want this stopped as I did not ask for any services from this company GOOGLE *Aviva Sun Mountain View CA.

Naomi Oosting
13897 Oakwood circle
Grand Haven MI 49417
[protected]@yahoo.com

Desired outcome: refund of money to bank

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5:08 am EST

Google Customer support system

I got a Google Pixel 4a 5g for Christmas just after 3 weeks of having it quit charging seemed like something was wrong with the USB. When I took it to the Xfinity store they told me to contact google and they would send me a new phone. I contacted google and they told me I could send it in and it would take 1-7 days it has been over 2 weeks now and I have been running in circles constantly fighting with their support system this is utterly ridiculous, stupid, unacceptable and so unprofessional. I should have just switched back to apple. After two weeks no one has any updates for me. I understand that we are in a pandemic and covid and everything. But really if it's going to take this long you need to say something and keep your customers up to date on what is going on and not just act clueless. Also, on Sunday I raised the problem about not hearing back so they said they would get in touch with their specialist it's Friday now and they still don't have an update. I have tried everything and have had it with them. My mother even tried to email and they sent her back an email telling her she would have to fill out a form and they emailed her back with no form and no number to call. I've tried to call their number but it tells you to go online. I've chatted them and asked to talk to management but they have refused to give me contact to them. After this I don't want to be a Google customer anymore and I am going to make sure I warn everyone I know and tell them never to buy google products! I will never buy from them again and I will be switching back to apple.

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12:52 pm EST

Google Purchases for board kings - online game (jelly button games)

You should be aware that purchases I make to play the game Boards Kings are not arriving on my game. The game has problems freezing up, or app closing in the middle of play. More time than not the game freezes during a purchase and I don't get it. I've tired my best to work with Board Kings and they are impossible. They refuse to admit the game has problems. Therefore,
I will need to dispute the charges when I don't get what I pay for. You should know they do not work with customers and deny accountability for any issues with the game. Sorry but I have not choice in the matter.

Desired outcome: Letting you of issues with your customer Board Kings. Jelly Button Games

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9:09 am EST

Google BDO debit card (unrecognized transaction)

I was shocked when i opened my BDO Online Banking when POS W/D SV Google, deducted 14, 812.13 pesos last January 21, 2021 and another 14, 811.64 pesos last January 27, 2021. I never remember purchasing something from google. I did not even use my debit card for quiet some time. I need reversal/refund of this as soon as possible. These are all hard earned money. I want to take it back asap.

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10:17 pm EST

Google Cell phones samsung 6&7 edge+ & my present cell revvlry+

I'm having problems with every cell phone from March 2021 to the present. I havent been able to work since due to this cyber threat occured. Setting up email & passwords that are being changed as so as I create them. I believe Uber Eats comprised all of phone. I could never get a complaint through due the Covid 19. I tried concacting Google alot. I would always get a message saying delivery failed. I worked 3 weeks for Uber Eats, when I received a Google alert March 20, 19 from Chicago, Ill @ 6:53:62 from a Chrome device using a Windows computer IP#172:58.139.84. The second alert was from United Kingdom & Las Vegas NV. I was unable to communicate w/ Google, Yahoo, made police report. June 13, 19 my Chase acc had also been comprised I had to block my acc. I joined NortonLifeLock360 on June 20, 19. On June 23, 19 my passwords, pin#s, vault passwords & vault pin had all been comprised. On July 3, 19.
I received a contact # from Norton 360 to call Google about my problrm. It turned out to be a scam. $200 a piece for 2 email recovery & an addition $500 to secure my phone for the year.
I also made a police report because my credit was being ran every 2 days until I had to put a freeze on all 3 credit bureaus account. It took me forever to submit my complaint due to my keyboard is comprised to some degree as well. I have a large amount of proof of cyber attacks. I thank you for your time. Please contact me by my cell #. My emails & passwords are being monitor by these scammers
P. S. I don't know how my camera works yet. I'm still learning how to use this cell phone.

Sincerely,

Andrea Jones

Desired outcome: I Want My Privacy Back & Secure

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5:09 pm EST

Google Your company's shameful 'help' misinformation

Sometime on 1/20/2021 - upon logging into Youtube, the Youtube site loaded, however nothing worked or opened on their home page, after clicking on every available thing to click on, [ including the Google login icon ]. However, I could scroll up and down the page with my mouse.

On 1/21/2021 - I was attempting to take the time, to remedy the above problem(s).
Again, your Google log in icon, was not showing I was actively logged in on the Youtube site, so I went directly to Google & logged into my account and then clicked the Youtube button from there. Upon the Youtube home screen connection finishing, and your icon now showing me as 'logged in', still nothing working or 'clickable' on the Youtube page, EXCEPT now your icon is 'clickable', [opening a 'help' dropdown box.] - and I am still also able to scroll up and down with my mouse.
The information appearing on this 'help' dropdown box, that appeared after clicking on Google's icon, on the Youtube home page, was all misleading fixing options that were to me nothing more than a giant circle jerk.
Then because of the problem with the whole Youtube page, I thought to try again, to go directly to Google, to 'fix' the problem, and upon clicking on the 'help' there, it opened up a page of yet assorted different 'fixes' and 'send you offs'... Shameful behavior.

My computer works fine everywhere else on the internet.

Shameful behavior for a supposed "reputable, all knowing, website" of Google !
You wasted my whole day with these shenanigans. I am not a publisher of any content, merely a forwarder of likewise opinion minded posts already made elsewhere.

Misinformation, and being Misleading ... (your grandma shakes her head "disgustingly" here)

Bully tactics ?
Shameful !

Desired outcome: Be respectful. You should have to right your wrongs.

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2:09 pm EST

Google Allowing illegal spam via dns rerouting irregularities

Please explain to me why a file extension other than @gmail.com is directed or otherwise misdirected to my G Mail account and explicitly explain how do I absolutely cut out these disgusting ads you enable to be hotlinked. many of these solicitations do not include a legitimate link to unsubscribe. Please help as I am very distraught with this issue and feel vulnerable and threatened. This also makes me question the services you are providing to my disadvantage.

From: Jessicaa
To: 97, 190.ci45.[protected]@.net> <

HOW ON EARTH do I utilize Google to block these abuses, when this is a hidden domain, CONSTANTLY bypassing your framework?!

Desired outcome: I never want to see this damn particular email again

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12:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Android / google play

I cannot browse Lazada on Android. The reason is that when I click on any product the Google Play Store app opens. This occurs even though I have followed all online instructions on how to stop this behavior. I have even attempted to uninstall and force stop the play store. Nevertheless the behavior continues. Google is illegally violating my browsing privacy. How do they know I am clicking on Lazada products? If I try to stop the play store it should stop and not continue to interfere with my browsing. They are also engaged in antitrust monopolistic behavior. Reason? Because they are using their device: Android to route people to their play store. This is illegal and should be prosecuted in every state and their services banned in every country.

Desired outcome: Google no longer launches playstore without permission

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9:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Privacy, personal information breach

I have a secondary user who is hidden on my account who has permission controls over my settings of my account who has been intruding in my emails and accessing other websites and other information I have in my gmail and I believe that you have given him permission to do so. Who is hidden on my account who has permission controls over my settings of my account who has been intruding in my emails and accessing other websites and other information I have in my gmail and I believe that you have given him permission to do so I don't care what agency he might be from this has been going on for over a month and I am tired of being harassed and I want all secondary users or anyone's access to my account to be revoked immediately

Desired outcome: True privacy of my online usage of your app

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3:41 pm EST
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Google Review deleted

Hi,
It's a complaint from wood or glass shop named Reliable Glass & Closet ltd.
our customer named Paul has reviewed us on google and Someone has deleted it on around Dec. 22, 2020
I have confirmed with the customer too. For sure it was deleted by any third party.
I have mentioned the address and picture of our reviewing page along with the given review.

Please look after the matter
Thank you

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6:58 pm EST

Google Monopoly and unfair treatment of parler

I am not a Parler user but when I heard Amazon, google & other big techs all teamed up to wipe a competitive App off I was shocked! They claim Parler was used to promote violence but I remember during the riots Twitter had A LOT of people making threats & jokes about the violence going on & Twitter wasnt taken down! I will no longer use Google search engine & will not support them or Amazon any longer & will not use gmail anylonger either

Desired outcome: To see them put Parler back on their app store

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2:16 pm EST

Google Unrecognized transaction deducted in my debit card

Dear sir and maam, I have unrecognizable transaction worth 17k in total that was purchased using my credit card and all description says google

Desired outcome: I would like to resolved this issue and get a refund

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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    +1 (650) 623-4000
    +1 (650) 623-4000
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    +1 (650) 490-4916
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    +1 (650) 253-0000
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    +1 (941) 607-0688
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  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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