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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:58 am EST
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Google Our bumpy 6 month journey with google merchant support

Our 6 Month Ongoing Struggle Dealing With Google Merchant
Google merchant is a great way to advertise your products to millions of people browsing the internet. Despite the great advantages that it brings, it certainly comes with it's own issues. These issues have certainly made themselves apparent as we had to deal with an issue with them for more than half a year.
Customer Support Issues
Customer support is the backbone of any good company. However, Google Merchant's customer support in particular can be unhelpful at best, and deceptive at worst. Our personal experience with them was less than stellar to say the least.

It was a struggle to reach an actual person at the end of the line. Oftentimes it was an automated response sending the same link over and over again. These automated responses made it extremely difficult to identify which policy we breached. When we did reach a person, they were less than helpful.

They didn't follow through with the promises that they made to contact us. Worst of all, the person behind the line refused to share what we did wrong in the first place or didn't have access to the necessary information. That made it much more difficult to resolve our issue.
Google's Overreliance on Bots
One key thing that Google has made apparent is that a vast majority of the work that should be done by a human is done by automated bots. These bots certainly make things easier for Google, but can easily make life difficult for those that they affect. Google's bots are known for their false positives that can easily wrongfully mark a compliant site, product or business. Once you've been marked by a bot, there is almost nothing a customer support agent can do to resolve your issue, as they don't have access to the data of the bot that marked you.
Final Thoughts
These issues have not resolved themselves yet as of the writing of this article and we hoped that we could spark awareness about these issues with Google Merchant.

What's your experience with Google Merchant or other Google Support Teams? We'd love to hear your thoughts on the matter and hopefully we can find solutions to Google's lack of proper respect and support for their customers.

https://www.facebook.com/OnlineInternetResults/posts/3778119768931857

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1:15 am EST

Google Altitude pawn colorado springs co

I reviewed this pawn shop less than a month ago. After it was reviewed, the owner responded in a verbal complaint about my review, essentially. Then I noticed the review was taken down / not included in the reviews I could access using google maps without signing in as wardchandra0424. I can tell you right now that I will no longer be providing the free service of google reviews if you take my reviews down with no warning . I would expect to be notified that I had violated the community guidelines in some way. Please reply to this email with your solution to this matter.

Desired outcome: Put my review of a local business back or explain how it violates community guidelines

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2:24 am EST

Google Unauthorized charges

I noticed several charges for different google formats. Youtube Music, Pandora, google glu games, google peak, and one more type of google game that has slipped my mind. I sent a list totaling 46 dollars and change to google pay to report unauthorized charges and request a refund. After several days I received an email from google pay stating they could not verify my claim and refund request was denied. These charges are for games and music apps that I've never downloaded. Google keeps track of these things and can easily check my account to verify this. Google corp. Are nothing but giant crooks.

Desired outcome: I want my money back

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11:09 am EST

Google Best buy

Bought a TV said they couldn't install for 3 weeks I got someone else to install so the best buy put TV run my car, person who was going to install found that new TV wasn't working, they wanted me to bring it back but I am disabled so after much arguing they sent an ups pick up, I then told them to cancel my credit card I no longer want to purchase from them again and since I paid for my support services I asked for $213.91 to be sent in a check they sent me a statement a credited my acct which was closed for $196.15 I have been on the phone with the best buy getting nowhere being put on hold and never being allowed to talk with a supervised. This is the last purchase I will ever make with them and I suggest that people who need products that best buy sells to find other means the best buy is the worst company I have ever dealt with and they discriminate against the disabled

Richard Norizsan [protected]

Desired outcome: I WANT FIRST AN APPOLOGY FOR DISCRIMINMATING AGAINST THE DISABLED AND A FULL REFUND OF $213.91 SENT BACK TO ME IN FORM OF A CHEC

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9:40 am EST

Google Identity

I have recently been unable to log into my Google account, it has all my contacts in this account, I realise it's not your fault but I am consistently having this problem. I have a list of all the email accounts I can't get into, I'm wondering if I can somehow retrieve these accounts as I don't really know what to do any more, I have been identified in a group identity take over by the Commonwealth bank of Australia and I wonder is that my problem and how can I go about being secure online, I really am at my wit's end.
Please Help

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8:39 am EST
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Google Gmail

I've had a Gmail account for a few years. While I did get some spam email, typically it was from sites I actually visited and provided my email address for whatever reason. This month I purchased a Chromebook. Of course, I had to set it up using my Gmail account. Almost instantly my email was flooded with porn solicitations, fake rewards, fake phishing scams, fake bank and credit card scams, you name it. What the heck? Who exactly does google sell your information to? I couldn't be more disgusted with business ethics or lack thereof.

Desired outcome: Change of code of company ethics. STOP SELLING MY EMAIL. I NEVER CONSENTED TO THIS.

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12:39 pm EST

Google YouTube TV

I canceled my YouTube TV subscription in June 2020 for $81.99 per month but I keep getting charges on my credit card and cannot get the charges stopped. I have disputed the charges but they keep mounting up.

The charges continue to post every month despite the fact that I have no subscriptions showing on any of my Google accounts.

I cannot find the subscription nor how to cancel this subscription that is causing the charges to my credit card.

Desired outcome: I would like a $737.91 refund for the charges that I have incurred since I canceled in June 2020 and no further charges.

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10:15 pm EST

Google Google drive

Google Drive has four support numbers

+1 650 330 0100
+1 650 623 4000
+1 650 490 4916
+1 650 253 0000

All of them do not work. They have only Chat option and the support tech has very poor or limited knowledge. Google is hiding behind Pandemic by not providing telephone support. Every other companies in US have provided support (Employees working from home, expect Google).I cannot download my folder from Google Drive. I am paying them money and I cannot resolve it. I have contacting them many times without and resolution. I think this needs to be investigated

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7:23 pm EST

Google Fake games

Why is it that Google are permitted to have fake games on their site, and, yet say they are not responsible for these games. It is like knowingly having a criminal in your home and, saying you are not responsible for what he has done. There are no games on Google that actually send out rewards. These games should not have a Gmail address, which they never answer anyways. Make these game, or give out the rewards. Google is teaching, it seems that fraud is ok.

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5:33 pm EST

Google Unauthorized charges scam

Dear Google Complaint Dept. Customer Support:
I have been scammed by a merchant Google *Google Play g.co/helppay# CA. I am reporting this business in hopes that he does not scam anyone else. I immediately reported this scam to my credit card, Citibank. they said they are valid charges were a scam and not fraud. Please be advised that these are not valid charges and I nor anyone authorized by me made these charges. These charges were made by a someone else and Citibank is not helping me recover these charges. The name of the person who made these charges is Gerry Migwi on 11-16-2020 at the traced New York phone number [protected] who had a very bad pakistaian accent. The charges total $100.00, 4 - $50.00. I am reporting this person as the person who make the invalid charges and the merchant who approved these charges on on my citi credit card statement as Google *Google Play g.co/helppay#CA. Citibank refuses to help me recover these charges as they indicate they are not responsible. Their investigation resulted in a scam and not fraud. First, citibank did not provide a complete through investigation on this scammer. I have no phone number purchase order, tracking number, invoice number, nor what product number for these purchases. https://www.complaintsboard.com/new_complaint/#
AGAIN, these are not valid charges made by me. As he is doing business with Google, please investigate all complaints against them. I will send a copy of this complaint to the FBI, my credit bureaus Experian and Equifax as well as the Federal Trade Commission and the BBB. Please send me a response once you have investigated this google scammer. Please forward this complaint to the correct google department if I have erroneously sent it to the wrong department.
Thank you.
Maria Rodriguez
[protected]
[protected]@gmail.com

Desired outcome: yes

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Salty LePhew
, US
Feb 27, 2021 7:40 pm EST

It never ceases to amaze me, how, we seem to accept fraud as a way of life. the games on google are totally phony, yet all these names associated with a fake game, dont do anything. amazon, I tunes, paypal, and the list goes on, should not have their names on the phony games. what a thing to teach our children

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9:05 pm EDT
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Google A company you bought, fitbit

I had 400 shares of fitbit. you olny paid me for 200 shares I tried to get your phone number from TD Ameritrade they gave me a bad email address. gladys Jacobs. ph. [protected] or [protected]@gmail.com

Desired outcome: i want my money

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1:22 am EST

Google Business reviews

Someone wrote a fake review on my google business page then blocked me from making a comment on this review. I dont even know who this person is. I tried to message him and wasnt successful becuase he blocked me from commenting then blocked me from even seeing the post. My attorney sent the fake review to google for review and months later they said we can't seem to find the review.
The violation clearly violates googles own policies against writing a review without a real name and then blocking the business from defending the complaint that alledgely took place.

Im sending the business entity name (then the person who wrote the review (Oyr) -

Desired outcome: Bad review removed and my 5 star status restored

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2:33 am EST

Google Neoprávněné poplatky za kreditní kartu

Rád bych podal stížnost na tuto GOOGLE*GOOGLE PLAY APP, G.CO/HELPPAY#, INTERNET, EC4A 3TW, GBR, dne 18.2.2021, částka 79.99 CZK

Včera mi 18.2.2021 byli strženy poplatky za nějakej nákup v aplikaci za 79.99 kč a ani jsem nic nekupoval tak
požaduju o vrácení peněz zpět na účet, byli mi včera 18.2.2021 strženy poplatky za nějakou aplikaci kterou jsem vůbec neuskutečnil a nic neobjednal tak bych požadoval o vrácení pěnez zpět na účet a zrušení všech účtu a nebo karty kde jsem zadával číslo karty děkuji

číslo účtu [protected]

kód banky 2010

doufám že mojí žádosti vyhovíte a vrátíte mi peníze zpět na účet děkuji.

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8:33 pm EST

Google World chef game

To Whom It May Concern,

I am writing to ask for your help. I recently returned to playing, world chef, unfortunately, I pressed the wrong button, fat fingers. I lost my game. I am hoping to get it back. I was on level 53. I tried closing the app on my phone and opening it on my computer. It did not work. So, I wrote to socialpoint, it is the platform for this game, and all they did was post my complaint. Now I am writing to you because my information is on my googleplay account. hopefully, you will be able to see all the achievements I have earned and can help me retrieve my level 53 world chef game. Thank you for your time.

Desired outcome: Retrieval of lost game.

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12:54 pm EST

Google Google play cards

Bought a Google play card at my local CVS store, I saw the woman activate the card, I got home, scratched the foil covering of the back, and took pix of card, receipts and sent it to my fiancé', she went to redeem it and was sent a text, the card was already redeemed? How can this be? I will send u all the pix u need.

Desired outcome: want my $125.00 refunded

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Update by evan davidson
Feb 13, 2021 1:00 pm EST

copy of text i rec'd

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11:05 am EST
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Google I have been charged

Hello
I am Shahid Manzoor
I have received following message on my Cell Number:-
"Your HBL DebitCard has been charged for a transaction of PKR 950 on 09/02/2021. For details, please call [protected]. Download HBL Mobile from www.hbl.com/m"

I called Bank helpline as mentioned above, they guide me that following website charged the amount:-
"GOOGLE.BENDING SPOONS G.co/HELPPAY"

I don't know, what type of website it is. I never log in or subscribed to this website.

Kindly do the needful to return the money as early as possible

Regards

Desired outcome: Return of my Money i.e. PKR 950

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7:59 am EST

Google Neoprávněné poplatky platební kartou

-22.12.2020 -74, 90Kč (DUBLIN)
-26.12.2020 -79, 0Kč -129, 0Kč -25, 0Kč
-21.1, 2021 -74, 9Kč
-7.2.2021 -179, 0Kč (PREMIUM)
Dobrý den, za co mě strhává google tyto platby ? Nejsem si vědom, že bych si něco objednával ? Začalo to v prosinci roku 2020, , kartu jsem si na google odhlásil v lednu 2021 ale další platba byla provedena v únoru2021
Otto Šimek
č.ú. [protected]/0300

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9:05 pm EST

Google Locked out of tablet

Bought a brand new tablet from Agos for my daughter in 2017
Daughter received an ipad from her mother and partner a few months later and left tablet with me.
Tablet was left on my bookcase for 3 years and upon realising I need a tablet tried to access the tablet but could not remeber the log in details.
Neither my daughter nor myself can remember details for accessing tablet and the mobile number I used is long gone.
I have successfully accessed the back up emails attached to my daughters login but the tablet still requires her details.
Contacting Acer and following their suggestions to reinstall the operating system has not worked and the contact number for Google supplied is unavailable due to the pandemic.
Upon research, Google will not help concerning issues that work with an email address and there is no way to contact someone to help restore the tablet.
I have all details including the purchase receipt linked to my bank account to prove ownership but no one to deal with the concern.
This has rendered a virtually brand new tablet that has cost me £197 useless.
The tablet uses Google android software and despite being produced by Acer, its the operating system preventing access and therefore Google should offer solutions and support for an issue caused by their operating system rendering a device paid for by me inoperable.

Desired outcome: Offer a solution to the problem and take responsibility for issues created by their creation by providing support.

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11:52 am EST

Google Play cards

Play cards being redeemed before I can redeem them to a friend 4 failures: card $100, $100, $50, $50 dollars.. For $50 oj60 50cg wor4 ujey says already redeemed it more than once.. By [protected]@gmail.com the person I keep trying to send it too. Yessica hander [protected]@gmail.com no luck four times...$50 6755 147h jgcw 8xrl redeemed by [protected]@gmail.com $100 1nat voum to8m ov2s failed to receive also. $100 48x9 8by6 hz3p dck3 failed also already redeemed... You selling redeemed cards are when the cards are activated someone is getting them faster than I can send them. I text the code directly on hangouts. It says redeemed... Please help I have a few images but can't upload to here? Finally I had my friend send pictures of theft.

Desired outcome: Refund me please $300.00 what I tried to send and never could...

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Update by Allen Child
Feb 09, 2021 12:48 pm EST

here is another example of the failure... already been redeemed..

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7:22 pm EDT
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Google Vegas World just stopped playing on my computer

I played on Vegas World for over 360 days, but on 2//8/21, now all i get is a scornface. What do I need to do to get it to play. I was disappointed because I had 1.8 mill tokens and just spent 50 dollars for gems

Desired outcome: I am not computer savvy and my brother put it in my computer as Ally30

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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