GoodLife Fitness review: Front desk staff

I’m really disappointed with my recent experiences at GoodLife Queen. I’ve been a member at this gym for over 10 years, and over the years I’ve seen the quality of the front desk staff deteriorate significantly.

While the gym itself has great equipment and trainers, the front desk experience has become consistently frustrating. Most (not all) of the front desk staff are unfriendly and rarely make eye contact or greet members. It often feels unwelcoming walking in.

There are frequently no towels ready, which is inconvenient and reflects a lack of preparation. During the winter, staff don’t ensure that people remove their boots, so the path to the change room becomes a wet, messy hazard. It’s frustrating for those of us who follow the rules, only to walk through a slushy floor that isn’t cleaned up promptly.

I’ve also repeatedly seen staff making TikToks instead of helping members or maintaining the facility. Meanwhile, basic upkeep and member assistance seem to be neglected.

It’s disappointing to see this decline after being a loyal member for so long. I hope management takes this feedback seriously. A gym should feel clean, organized, and welcoming — and right now, that’s not the experience being delivered.