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I hope this message finds you well. I am writing to bring to your attention a concerning incident that occurred at Goodlife Oakville place involving one of your personal trainers, Stephen Santos. While I am not a client of Stephen's, I was made to feel uncomfortable during my recent visits to the gym due to their behavior and which led me to cancel my membership.
As someone who values a comfortable and respectful gym environment, I believe it is essential to share my experience with you. On multiple occasions, I have witnessed Stephen engaging in behavior that not only made me uncomfortable but also disrupted the overall atmosphere of the gym. Specifically, I observed Stephen laughing loudly and making inappropriate comments that were audible to other gym-goers.
This behavior created an uncomfortable and distracting environment for those trying to focus on their workouts. It is crucial for a gym to be a space where all members feel at ease and can pursue their fitness goals without unnecessary disruptions.
I understand that camaraderie and a positive atmosphere are important in any gym, but there is a fine line between creating a welcoming environment and causing discomfort to others. In this case, Stephen's behavior crossed that line, and I felt compelled to bring it to your attention.
I kindly request that you address this matter with Stephen and remind them of the importance of maintaining a respectful and considerate demeanor while on the gym floor. Ensuring that all gym members feel comfortable and able to focus on their workouts is paramount.
I appreciate your attention to this concern and trust that you will take the necessary steps to address the issue promptly. I believe that resolving this matter will contribute to a more pleasant gym experience for all members, whether they are clients of Stephen or not.
Thank you for your time and understanding.
