GoldCar Rental – Charged for car rental goldcar was unable to provide

Tried to pick-up car, told I needed to show Int’l DL. Didn’t have it on me at the time, traveled 70 Km to retrieve it, returned, showed them within required 6 hour window and was then told they couldn’t give me a car because their system was down! Agent told me I could get refund if I called Spain Client Services. Called, WAS DECLINED! They said I hadn’t picked up the car on time even though I couldn’t and it was THEIR FAULT SINCE THEIR SYSTEM WAS DOWN! Absolutely worst company EVER! STAY AWAY!