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GoldCar Rental
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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:11 pm EDT
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GoldCar Rental car rental damage rip off

Hired a car at Faro Airport 23 August 2018 to 4 July 2018. Tried to sell us excess insurance, but we have our own policy and refused. Picked up car in the dark, small marks on body but didn't notice minute chip in windscreen. On return were charged 400 Euros for windscreen damage - we definitely did not cause this chip, which in any case was so small you could hardly see it. Have raised a dispute through credit card company as although our insurance would cover us then Gold Car would get the money, which they should not do as their policy is clearly to get customers through unrealistically low prices and then make money on enormous unjustified surcharges. Have raised a complaint through Gold Car customer services, but they just do not respond. This company should be investigated and reported. Can provide further details of contract etc if required.

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10:57 am EDT
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GoldCar Rental rental car

We had a terrible experience with Gold Car on our honeymoon. We reserved the car through discover car hire and had a quoted price and coverage through them. When we went to pay the balance, we were overcharged by almost $200. They were deceitful and dishonest. They did NOT explain that this included OPTIONAL coverage, otherwise we would have rejected it. We paid it and took it up with discover car hire as told, but then they told us that it was because we had "opted in" for this coverage that was never explained to us. We reached out to gold car hire and did not hear back for almost a month, after we reached out to our credit card company. They had the audacity to say we "unknowingly benefitted" from their coverage and would have had to put a deposit down on our credit card, again information that was never given to us. I will never use this company again and have told everyone I know to stay away. Terrible customer service and incredibly frustrating experience on our honeymoon. Their website says they have 4/5 stars, but clearly do not include the negative reviews. I went to the ones posted from the airport I got my car at, and my review is somehow not there. Terrible! We would like a refund of at least the $187 we were overcharged, if not more for dealing with this hassle.

Date:July 2 2018
Confirmation #: [protected]
Booking #: DC-325389
Client Name: Leo Goral

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7:56 am EDT
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GoldCar Rental unauthorised credit card charge (post rental)

Car rental from 7th - 17th July 2018 - Florence Airport, Italy.
Contract No: [protected], Client No: [protected].
Complaint/Claim: Unauthorised credit card charge: €64 for re-fuelling.
I dispute the claim that the car was not returned full of fuel, and have evidence to prove that the car was re-fuelled at the closest petrol station to the the GoldCar drop-off office, and that the car was accepted back by staff and paperwork signed off as 'FULL GAS'.
At 08.42 am on 17th July 2018 the car was re-fuelled back to the full level at the closest petrol station to the Goldcar drop-off location: Beyfin Viale Giovanni Luder 40 42, 50100 Firenze, and I have the petrol receipt to prove it,
The car was then delivered back at 08.50am to the GoldCar Firenze airport location, and the paperwork was signed off by a representative of the team, stating CLEARLY that the car was returned as : ''OK NO DAMAGES AND FULL GAS''. A copy of both of these is attached.
The charge of €64 was taken without my permission, with no justification and is being treated as an unauthorised charge to my credit card. I have raised 3 incident reports to-date via the GoldCar website and none of them have been answered or resolved.
I have now raised a Visa Dispute claim, via my credit card company, and I am about to put in a complaint with the European Consumer Centre.
I would like GoldCar to recognise their administration error and refund the full €64 back to my credit card, with no penalty or charges incurred by me, the consumer, due to changes and fluctuations in foreign currency exchange rates please.

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8:10 am EDT

GoldCar Rental overcharging and a very damaged car on collection

Booking number: CFDBO2A6
e-voucher 3867042
confirmation no [protected]
on arriving at Goldcar Malaga Airport

I was shocked that the EUR 37.49 which was payable at the rental desk turned into EUR 303
On my car rental agreement the "Premium Location" fee & airport taxes were included yet I was charged for these again plus EUR 10 for full damage excess waiver and EUR 115 for a full tank of fuel. Other customers were being charged EUR 80 and their key was brought to the rental desk whereas I had to walk to the underground car drop off point and queue again to collect my key only to be told that my car was not ready but they would give me another car which I accepted. On reaching the car it was extremely damaged on all panels and I have 20 + pictures if required. Not wanting to delay my holiday any longer, I drove to La Panera which is exactly 74 km and parked the car and for the remainder of the holiday we drove about in our friends vehicle and only drove the car back to the airport which was another 74km. We were recommended to use your company by a regular customer of yours and quite frankly I am very disappointed.
As I left the rental agreement in the hire car could you please contact Gold car to retrieve these and the final invoice and get back to me with your views on this.

Yours sincerely

Andrew Bailey

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2:04 am EDT

GoldCar Rental cancelación de reserva n° [protected]

A quién corresponda, he realizado una reserva por el total del alquiler de un vehículo pero no puedo hacer uso del mismo porque me han hurtado una riñonera durante mi viaje hacia España donde tenía entre otras cosas, mi licencia de conducir. El domingo fui a sus oficinas en el aeropuerto y no me permitieron hacer uso de mi reserva, por no tener mi licencia. Me dieron una tarjeta para que me comunique con atención al cliente ese mismo día pero nadie respondió. Ayer me pude comunicar telefónicamente para hacer el reclamo y me notificaron que envíe un mail a este correo. He intentado hacer la cancelación desde el website con el asesoramiento de una operadora pero no me permitió hacer la gestión. Ya que se trata de un incidente de fuerza mayor solicito que me sea devuelto el dinero. Mi número de reserva es [protected] y mi nombre es Roman Ghenciu.

Desde ya, muchas gracias. Quedo a la espera de pronta respuesta.

Atte. Roman Ghenciu.

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10:13 am EDT
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GoldCar Rental Car Hire Alicante Airport - ref [protected]

I had pre booked car hire for 4 days - see ref number. On collection at airport the rep asked me to pay 140 euros. When I asked why he said for full tank cover. However this was only 75 euros. I asked him to amend the payment to reflect this. He stated that we would need to put an excess deposit if 1, 000 euros to keep the car 3rd party only. I agreed to that, entered my PIN number and signed.
Upon checking receipt at our villa next morning ( today) we have been charged the full 140 euros to cover full cover insurance . I am raging at this. We have arranged full cover insurance through a separate insurance company, and we have now paid again. I want the balance of my deposit refunded please. If not I will raise the matter formally through the appropriate channels. Thanks . Brian Davidson

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6:30 am EDT
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GoldCar Rental overcharge

Information below explains my situation. These are copies of emails I have sent to Goldcar without a single acknowledgement or response.

See content. I strongly advise that you respond.

From: Peter Trevitt [mailto:[protected]@kerr-noble.com]
Sent: 24 July 2018 09:26
To: 'Goldcar'
Subject: FW: charge error

Good Morning Goldcar

My membership number is [protected].

Why have you not responded to my emails. From my position it appears that you are trying to avoid sending me the rebate for the overcharge. Would it be easier for you if you deduct the 35.99 from my next booking that I will make this week?

I request that you display the common courtesy of replying to this email so this matter can be finalised. Without a response I will be forced to seek legal advice.

Regards

Peter J Trevitt

From: Peter Trevitt [mailto:[protected]@kerr-noble.com]
Sent: 19 June 2018 10:12
To: 'Goldcar'
Subject: FW: charge error

Please respond

From: Peter Trevitt [mailto:[protected]@kerr-noble.com]
Sent: 18 June 2018 11:33
To: 'Goldcar'
Subject: FW: charge error

Good Morning

You will note from my email of the 31 May 2018 that I was overcharged by 35.99 GBP. I have been a customer of Goldcar many times over many years. I am disappointed that you have not responded to my email, and arranged for the refund due to me.

Kindly respond accordingly thereby avoiding the necessity of further action.

Regards

Peter J Trevitt

From: Peter Trevitt [mailto:[protected]@kerr-noble.com]
Sent: 31 May 2018 09:49
To: 'Goldcar'
Subject: charge error

Good Morning

Booking NAoa€ - 25 March 2018 10:09 - Girona pick up 28-03-2018 dropoff 16-04-2018

Paid crazy smart rate in full - 139.36 (including unlimited mileage / car passenger insurance / partial damage cove with excess / third party liability insurance / VAT, local taxes.

= amount to be paid 0.00

On collection - contract [protected] matricular: 4069JYY - The girl on the desk mistakenly charged me 35.99 euros.

Please send the 35.99 back on my credit card.

Kindly send me an acknowledgement and confirm the refund.

Regards

Peter J Trevitt

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4:02 pm EDT
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GoldCar Rental return of fuel deposit

Returned car to Olbia airport with a full tank of petrol minus about 6 Litres we used getting to the Airport.
For this 6litres I was charged about €50 which included a "fuel handling charge" !
Feel completely ripped off by this and will never use Gold Car again and would recommend that nobody use them. It seems to me that Gold xar offer the best prices online to get people to book the hard sell additional insurance and excessively profit from fuel.

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9:50 am EDT
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GoldCar Rental rude staff and sharp practices!

It seems that all over Europe people are being ripped off by this outfit!

I was warned but I thought I knew better and was drawn in by the low prices compared to others in the area.

We returned the car - washed - and yes there are some marks made by bushes on the side panels which will polish out. I was greated by an obnoxious young person who said "you come with me - damage - you pay you pay". Naturally he was not able to tell me what I would pay just that the charge of up to €1100 would be taken from my credit card. I know that some coloured t cut would sort it out but they just would not listen. At one stage he was shouting at us and telling us you must pay ...

Now - I do have excess insurance so I will get my money back but this is very sharp practice.

The lesson - do not use Gold Car as they will rip you off!

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9:25 pm EDT

GoldCar Rental car rental / not returned back fuel deposit

I rent a car by Do You Spain from Gold Car on 11th July from Barcelona.
1. First bad surprise was when Gold Car do not recognised the full insurence from Do You Spain. The amount payed for unrecognized insurence was 48 euro. Gold car made a full insurence for 356 euro.in this amont was included a fuel depozit of 104 euro. This depozit they say that will returned if I bring back the car with full tank. I returned the car with full thank, but Gold Car returned back only 64 euro without any reason or explanations. How I can receive my money back?

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8:41 am EDT
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GoldCar Rental we booked a car via ryanair from goldcar rental and paid the extra for insurance

When we went to pick up the car, my husband was asked to sign a document which was written mainly in spanish. He asked what he was signing for and was told that it was in case we did not return the car full of fuel.
The car was very good and the the service good, but when we returned home we discovered that we had been charged for 'super relaxed insurance' which we did not ask for, and were told that we had signed up for it.

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7:12 am EDT

GoldCar Rental extra charges

Client Number: [protected]
Contract Number: [protected]

I rented a car from Goldcar at Nice Airport from 24/06/18 - 02/07/18. At the desk I was told to either pay £200 for extra damage insurance or accept that my excess, in the case of ANY incident (even non-fault), would be up to £1400. I refused to pay the £200, and the Goldcar agent was rude and unhelpful after this point.

The car I was given had 5 scuffs/ scratches pointed out to me before I rented it.

A couple of days after returning home, I was sent a bill for £286, with no explanation of what it was for. The bill simply says 'check in front bumper 1'. I have not been sent any other document or proof for this charge.

I have attached photos that I took of the car when I checked it in, and I can't honestly see anything at all on the front bumper, on either side. I can provide copies of the contract, check in document and the bill they sent, but this online form won't allow me to upload anything else (max size 5MB).

I completely dispute the £286 charge and, unless I am shown some proof of damage to the car, I would like my money back in full.

Best wishes,

Sorcha Armstrong

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3:13 am EDT

GoldCar Rental car rental insurance scam

Rental number [protected]
I picked up my hire car from Alicante airport yesterday. I had already bought my own insurance through Worldwide Insurance prior to my holiday. The man at your desk told me that this policy was no good for your cars. He said I could not take the keys unless I bought your insurance. With tired children after a delayed flight, I was left with no choice but to pay for your insurance. Your staff are blatantly lying to people at your desks. I know my policy was good but he refused to rent me the car without buying yours. I didn't want to make a scene at the airport so I reluctantly paid for your policy. How can you allow this to happen? I know from other cases that you probably won't even reply to this complaint but I can tell you that I work for a popular newspaper in the UK and will contact our travel journalists on my return. I will give them the details of what you are doing so that this can prevent someone else being cheated in the same way. I will make sure that the negative publicity you get is damaging to your business. You simply can't keep ripping people off like this.

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3:48 am EDT

GoldCar Rental car rental

Mrs Liliana Tyszka
75 Clitherow Avenue
Hanwell
London W7 2BL
Tel: [protected]
E-mail: [protected]@ntlworld.com

Goldcar
Complaints Dept.
60 Boulevard de l'Europe
13127-Vitrolles (Marseille)

London, July 14th, 2018.

Dear Sir / Madam,

On July 8th, 2018 I picked up a hired car from your depot at Marseille Airport. The booking was done prior to my trip online from the UK.
At your desk, despite having paid to insure the vehicle online, I was asked to pay a deposit of nearly €1700.00. I was not able to part with such a large amount, and reinsured the car for a second time through Goldcar. As a compensation, your Agent upgraded my car.
Unfortunately, the new car had not at all been prepared: it was unwashed, had no water to clean its windows and the tank was not full. The fact that it was dirty wasn't noticeable in the sun, however, as we drove onto the motorway, I noticed the windscreen was very dirty. I tried to wash it, but there was no water. Having a tight schedule, I decided not to return to the Airport, and carried on. The next day the car was alerting me that the diesel was running out. I was extremely surprised, as I had not got out of the Marseille area, and in no way could I have used a full tank of Diesel. I was forced to refuel on the Motorway partially, and the next day filled it up fully. At that point the car was indicating it could run for 850 km, which means I should have had enough fuel, at the start, to last me until returning to the Airport.
Your Agent was very insistent on the fuel deposit of €157.00, and yet let me drive away with an unchecked tank. You must admit, there is something wrong with this. I hope and trust that the failure of releasing a vehicle without a full tank was an unfortunate mistake and not a dishonest practice by your Airport staff.

In view of the above, I expect some the missing fuel to be reimbursed, and live it to your professional expertise to assess whether any further compensation is due.

Thanking you in advance,

Yours faithfully,

Liliana Tyszka

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7:43 am EDT
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GoldCar Rental gold car rental - pisa airport - 26 may 2018

When I arrived at Pisa airport and went to the Gold Car customer desk the guy there would not let me take the car until I paid for insurance. I showed him the insurance policy I had bought specially for the Italy holiday online off the Gold Car website.

He said it was invalid and illegal to use the insurance in Italy. We argued for about 15 mins I was hot as were family. In the end I bought a new policy and was charged 192.45 (euros) (£169 in pounds sterling) in addition to the fee (over £120+) I had paid previously for use of the hire car.

I see another charge of £48.78 has just appeared on my credit card bill (7.7.2018) which is over month since I returned? I do not know why as I was told I had paid everything so why another hidden feel over a month later? This addition fee makes me worry that it could be a scam or potential fraud or an honest mistake?

When I filled out a Gold Car survey on customer satisfaction when I got back and explained what happened in detail and guess what? Nothing happened it was ignored. It tells a lot about a company doesn't it

My reference: FP773EP - another code given on the receipt is: FAU 210

voucher ref: IT [protected]

Desirable solution: to refund me the money which I have had to pay in addition to the agreed fee when I booked the car off the Gold Car website (ie the unauthorised and hidden £48.78 (7.7.2018) and the cost of the insurance I did not want which I had to pay at the airport: 192 euros (£169).

David

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8:12 am EDT

GoldCar Rental unauthorised credit card charges

On Monday 3/07/18 I returned my Goldcar hired vehicle to Malaga airport. I parked and three young men, one with an ipad of some sort, came over to check the car. The man with the electronic device took my keys from me and sat in the drivers seat to check the fuel level (which was full). The other two looked over the car completely, driving it out and reversing the car, looking under the body to check it out fully.

The man with the electronic device said all was good and I asked him to sign my sheet, he replied he would send me an email. I asked him again would he sign and he, again, assured me all was well and he would send me an email. I have a witness to this, who will sign a statement to that effect. I did not receive any email from them!

Today I looked at my credit card statement and see that Goldcar have taken an unauthorised payment of £167.94 from my account.

I consider this fraud and theft.

Yours sincerely Alison North

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Update by Alison North
Jul 07, 2018 8:37 am EDT

Trying to get through to their "customer services" is impossible - they make it as difficult as possible. Luckily I am back in Malaga next week and will be visiting their hire desk!

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10:43 am EDT

GoldCar Rental avoid goldcar rental! - scam alert!

Avoid GOLDCAR!

This is a warning message to all readers to avoid Goldcar at Malta (and other destinations)!

If I could back in time, I wish to had read reviews before booking with them.

I was victim of fraud, in my opinion.

Last month (June), we hired a car for 3 days with Goldcar (contract [protected]), at Malta's Airport.

It started in a very strange situation, that now I understand, because they almost like forcing us to take their expensive top-up insurance for cover all risks, which we not accepted. So they blocked off the standard €1100 from our credit card and said this would not be touched if there was no 'incident', explaining it could be charged for some particular reasons. Now I understand why they focus on this so much.

At the rental park, they bring to us a Peugeot 108 and we shot some pictures to the car, for prevent some bad surprises in the end.

The car had already many scratches and damages, that even we mark them in the document of the reports, it's almost impossible to point out them all.

For our surprise, after we delivered the car, we were informed that the vehicle had 2 damages: front bumper and under door panel (but we not had a single occurrence).

Despite we showed the photos of the car before we rented it, where it shows EXPLICITLY the damages were already there, it was impossible to convince the assistant that we did not those damages. Note those damages were not mentioned in the document of the reports, as we not signed all the small scratches.

They were acting in bad faith and not having ethics, since we should not pay for the damages that we did not made.

After some emails exchanged with "Mr Tyron Grech", the supposed "Damage Claim Manager" of Goldcar Malta, their justification was always:

"As per the vehicle inspection form which was also signed by yourself upon collection of the vehicle, it states:

ANY DAMAGES AROUND THE WHOLE BODY OF THE VEHICLE NOT REPORTED IN THIS SECTION WILL BE CONSIDERED AS NEW DAMAGES AND WILL BE CHARGED TO THE HIRER ON RETURN OF THE VEHICLE. IT IS THE SOLE RESPONSIBILITY OF THE HIRER TO CHECK THE CONDITIONS OF THE VEHICLE"

So, if you don't sign every 100% of the scratches, even if they are not visible, we have the risk of be charged later with over exaggerated prices.

They charged us 864, 94€.

It's easier to verify that we not damaged the car (by watching the before/after pics) and I suspect they have already charged other clients that really damaged the car other time before we rent. So, they will charge over and over and not repair the car, keeping this fraud or scam repeatedly.

And they reply they will not refund us, replying always with same explanation.

So, we have to stop this scam of the unscrupulous company.

The other reviews I've read, it seems their standard policy is to scam tourists.

For all these reasons described please avoid them, it's worse than being pickpocketed by a thief.

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7:50 am EDT

GoldCar Rental rental car

I rented the car with Goldcar, Portugal, contract [protected], a Ford Focus, withdrawn at Lisbon airport.
When I returned the vehicle the inspectors pointed out an alleged damage to the glass of the vehicle, attached photo. But this damage was not that I provoked. At the first inspection it was not checked.
As you can see, the damage is minimal, imperceptible to anyone, but the Goldcar employee went straight into it. He did not look at anything else from the vehicle. I do not want to accuse anyone in bad faith, but it was impossible for the guy, faced with all the enormity of the details of a car, to have seen minimal damage in seconds, not scrutinized any more of the vehicle. Then he continued the inspection for a few more seconds and closed. In the end, he told me to sign the papers stating that there would be a lockout of 400 euros from my credit card.
I do not recognize the damage as practiced by me. I always rent cars and have always been honest with my contractual relationships, if it were damage I would pay to do, as I have done on another occasion.
I did not have access to the history of the vehicle, with the demonstration of all the previous clients, since I am absolutely certain that it was not I who caused the damage, as well as that damage will be charged to the clients after me, which is why the customer relationship and the provider must be permeated by a minimum of transparency, being sure that I have to have access to the notes made by the surveyors of this vehicle when other customers have delivered

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7:04 am EDT

GoldCar Rental car rental

Most horrific holiday experience ever!

I collected a car from Gold car/ Rhodium boot at Malta airport on Tuesday 27 March 2018 at around 21:00.

 I was offered any insurance that was more expensive than the rental itself. I politely refused and for that I was given extra two detailed penalty documents to sign. I never saw anything like this anywhere else in the world! But I wasn't given a choice.

At the street garage, the agent handing over the car did a very fast walk around the car, it was 21:30 and the inspection took place under a semi lit streetlight. He kept on assuring me that the many little scratches and dents are too small to mention in the report. 

He didn't give me any copy of the inspection report therefore I insisted to photograph it.

I then drove directly to the hotel (25mins drive) the car was full of loud mechanical sounds and scary noises and the overall feel was that I drive an unsafe, unmaintained, old car. I am having twelve days holiday in Malta with my partner, my mother age 73 and my 3 years old son and my guts feeling indicated the situation is not safe nor professional. 

 25 mins after collecting the car from Malta airport, while I hand the keys to the concierge to park the car in the Intercontinental Hotel parking hotel I quickly noticed a  little scratch on the front. I remember myself wondering at the back of my mind if we included that in the inspection report that took place only 25 mins ago. I was too busy with checking in to the hotel and dealing with a 3 years old toddler therefore  I could not pay too much attention or thoughts to this.

After putting my little boy to sleep while sitting in the bath I recalled on the scratch and remembered I took a photo of the inspection report. I checked my phone and surprisingly it was not included. The following day I asked the concierge to get my car out of the hotel garage. Under day light I could inspect the scratch more closely. I took a picture on my phone and emailed the branch as soon as I got back to my room. 

At that stage, on Wednesday, I was unconcerned and confident that my quick report will be quickly  resolved assuring me not to worry, or that they forgot to include this in their report or any other explanation but instead I received a generic copy paste reply that did not answer any of my queries.

 It was only when I started to call the car rental office branch the following day (Thursday), when the phone was put down on me during the conversation a few times, and then when my further calls were totally ignored, that I started to get suspicious.  A quick internet search and online review website revealed the hundreds of bad reviews and similar incidents of scratches that appeared from nowhere and the heavy fines. I started to get really concerned  that this rental company was operating a large scale scam.

On Friday morning, before heading further inland, I returned to the airport to have face to face chat with the manager. I first looked for the guy who inspected the car in the inspection garage.  He wasn't there. I  talked to other employees and they all seemed to be briefed with a fixed short reply ‘this is why you should have taken the insurance we offered you'! 

I walked to the airport terminal and after an hour wait I managed to meet the branch manager. Her name is Kaycee Pope. She is the person who replied my email with a standard copy-paste reply that you can see at the bottom of this page (*1)

Her approach/attitude was very strict and unpleasant. Rather then listening to my story she kept on repeating that ‘if not on inspection report then it is my fault' she already came with a price tag of EUR 430 which EUR 150 would be as an admin handling fee. 

It sounds and felt a very professional scam and fraud at that stage but there was nothing I could do about. I felt frustrated and helpless. I kept on wandering it could have been worst when you are in a rush to get to your flight and have no other choice. 

Although I do have an annual insurance with ICarHire.com I knew it wasn't my fault so I decided to keep on with my argument on and on and on and  see what happens. Eventually, all of a sudden, she came with a surprising suggestion. She suggested that I would quickly register online for car insurance and that she would amend the dates of the car reservation to start after I start my new insurance (30/3) and that she would issue a new rental agreement. She also offered to change the date of the scratch/incident to the last day of the rental (8/4) so I could claim it back from this new insurance.

I was overwhelmed by her upfront and direct suggestion to me committing fraud /insurance crime and immediately refused. I decided to go to the nearby police station but she was not intimidated at all ‘ it is your word against us she said'.

She was right, at the airport police station they briefly explained to me that this is a civil case and that it is my word against them.

I then called you at MasterCard where you confirmed that EUR 1, 400 were provisionally blocked on my card but that you cannot do much before they actually confirm how much money they will charge my MasterCard card account. 

I returned to the terminal to see again the branch manager, Kaycee Pope, giving it one last chance to see if I can talk senses to her. This time I decided to secretly record my conversation with her. She kept on suggesting me to do fraud while handing over a printed bill of EUR 430. It was only the beginning of my 3rd morning into my car rental period and I already got a bill double than my twelve days rental fees. She kept on ignoring my request to check if the scratch was already recorded by previous rentals. I refused to pay and left the airport keeping the same old car.

I have nine more days left on my rental, in a car I don't feel safe to drive and I have no way to change it unless I pay hefty fine and claim responsibility on a tiny scratch at the front.


To summarise:

1. The scratch seemed to be ‘peeling off'/revealing itself during the drive to the hotel. Another option is that we might have noticed the scratch during inspection but it was deliberately omitted/not written down. 

2. The scratch that seemed to be deliberately caused by a sharp metal/key got bigger and longer with each passing day.

3. I was given an old car that felt unsafe to drive in.

4. I was offered to take part in an insurance fraud.

5. I am anxiously await to see what else they might blame me for after returning the car.


Update 8.4.2018 | Upon returning the car, the scratch was dismissed by Maz saying all is OK and no extra charge. He even signed my form as all OK. The following day a charge of euros487 appeared on my card which included euros40 for loss of use due to repair of the scratch (seriously?!).


Update 1.7.2018 | After returning to the UK, I emailed jcazcona at goldcar.com and pedrobonet at goldcar.com. I then got reply from Rachel escalationheadcs at goldcar.com which promised to investigate my claim. It has been 3 months now and no one answers my emails.

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GoldCar Rental car

J'ai louer un véhicule du 26 au 28 juin 2018 (réservation ES833804770). Outre la lenteur et le caractère antipathique du personnel, le véhicule mis à disposition, une Golf, était dans un état déplorable : coups et de nombreuses griffes. Par ailleurs, dès lors que pour réaliser l'état des lieux de la voiture, les clés ne sont remises et qu'il fait sombre, ce n'est que tardivement que j'ai constaté un trou de cigarette et une tache de graisse sur le siège passager. Il n'est pas acceptable de recevoir un véhicule dans cet état. Merci de m'indiquer la suite réservée à la présente réclamation.

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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