Resolved GoldCar Rental — fraudulently forced into paying for 'super relax' cover
Contact No. [protected] - Rental from 5th July to 19th July.
Upon picking the keys up at the rental desk in Mallorca Airport, a discussion was had regarding insurance.
I explained to the assistant who was serving me that I had a 'Damage Excess' policy which had been specifically bought prior to traveling to Spain.
I was told by the assistant 'the insurance policy you have will not work with Goldcar rentals'.
The assistant then proceeded to use scare tactics and listed several charges that would be applicable if the car was returned with a scratch or stone chip etc etc. (anything from €600 and up from memory).
I initially objected to paying any further money and reminded the assistant I already had a separate damage excess policy.
Again, I was told the policy I had would not work with Goldcar and in fact they also said it would not even work in Spain.
Clearly, I was left feeling a little nervous and already fraught having had very little sleep in the previous 24 hours due to travel.
At the time, my understanding of what was being discussed was a deposit payment (to be refunded after returning the rental).
BUT in fact what they have proceeded to do is charge me for a 'Super Relax' insurance policy at £349, 49.
The only thing that alerted me to this was checking my Credit card statement.
Having now had chance to review the rental documents it is clear to me that this additional cost I have been charged was fraudulent in the respect that at no point I was offered to pay the standard £1100 excess deposit.
I was lied to and given false information from the outset.
Having tried to contact Goldcar from their website appears to be impossible on email which is very frustrating.
I will be continuing to seek support on this matter and will demand a full refund of the additional cost they took from me.
The complaint has been investigated and resolved to the customer's satisfaction.
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