GoldCar Rental

I hired a car at Goldcar Santander Airport on the 24th September 2018. I took photographs of damage and these are cleared timed and dated - 24th September 3.07pm. In their rejection of my claim for a returned lost deposit Customer Services claimed that the photos did not correspond with the dates on the hire contract; this is because they had used a different set of photos from a different client thus proving that they were taking deposits from hirers for the same damage. They have just refused this claim again. Surely this is illegal? I will refer this to the UK European Consumer Centre while I still can. In the meantime please don't use Goldcar.

GOLDCAR THIEVES MALTA - I picked up a car in Malta on 16 May 2017 and returned it on 18 May. My booking ref was [protected]. I booked the car with rental cars.com and prepaid for the car. When I arrived the Goldcar agent at the desk who was very dismissive announced that the €1400 security deposit was in fact €1900 because i was using a company credit card? Nothing in their terms and conditions about that?...just another way to scam!...Anyway as of yesterday 13 September (4 months after I returned the car) i had received no further communication, but get this they haven't bothered to return the security deposit €1900? I'm sick of dealing with these type of crooks parading as legitimate business, I don't have time for this. I am currently contacting the Maltese Tourism Association and the MCCAA (Maltese Competition Consumer Affairs Authority.

The 20th of June 2017 I rented a car at Goldcars website. It said clearly that I must pay 2.699, 10 SEK. I thought that it was a very good price so I booked (picture proof exist of this deal). When I checked the booking confirmation it said that it would cost 399, 66 €. I know that this is not near 2.699, 10 SEK so I contacted them immediately (because the website translated currency incorrectly which resulted in the price 2.699, 10 SEK). I was asked to contact their mail cs@goldcar.es. No response. The 21th of June 2017 I was debited 4.112, 70 SEK by Goldcar for the rental. This is not 2.699, 10 SEK that I agreed. Pictureproof from the 20th exist and I have also saved the websites code as proof, proving they showed the wrong number and charged 4.112, 70 SEK. I live in Sweden so I will just contact the local police but if anyone in Spain want this case I gladly help to sue this company for not refunding me after 7 phonecalls and 3 unanswered e-mails. Bookingnumber: [protected]. (Notice the OneWay, it is 150 SEK, should be 150 €).

Hidden charges. Foul play. Awful customer service. No attempt to highlight hidden charges or resolve.

We reserved our car online. We wanted to leave a deposit of £1, 400 not pay the NON-REFUNDABLE £300 odd for "super relax cover". However, at the desk they charged us this anyway without disclosing it and refused to refund it. They also took the liberty of charging us an ADMIN FEE of £70 odd for the quarter tank of fuel we used + the premium cost of the fuel. Absolutely unwilling to negotiate despite our complaints both whilst in Mallorca and to head office since home. Might I add no damage was done to the car so they have kept the £400 as pure profit on top of the hire cost. DISGRACEFUL. DO. NOT. USE. We are taking them to trading standards.

This company could be compared to the practice of that of a con-artist. No attempt to resolve. A HUGE profit made from the hire of our two cars.

We are taking this to Trading Standards and the EU equivalent. I suggest you all do the same!

Booking no. [protected] / [protected]

You can claim compensation here https://www.weclaim.com/actions/claim_goldcar_uk

Victoria

On 18 August we hired a car from Castellon and dropped it off on 2 September in Jerez. On arrival at Jerez your representative noted that the front wheel had been changed as it did not have the wheel trim. He then inspected the spare wheel in the boot, which clearly had a gaping hole in it. He initially accused us of causing the damage but he eventually appeared to accept that we had collected the car in the same condition. It transpires, then, that Goldcar hired us a car that was not roadworthy and, therefore, illegal. I have already lodged a formal request for a refund but one week later.
I have a photo of the punctured tyre and can supply it if required.

In August 2012 I made a very stupid mistake I entered into a car hire contract with the company "GoldCars" Never again. Apart from the usual scam of over charging they are rude and dishonest. When I gave them my opinion that they are giving Portugal a bad name they replied to me with the following response. "We don't care we are Spanish"
Apart from the above in Portugal on the main route down to the Algarve they have introduced a Toll system and last year it was very confusing what one should do to pay the toll. Any way I made every attempt to pay my toll but the Post office wanted to also charge me for the Tolls appointed to the vehicle for the people who used the vehicle the weeks previous to me. Despite the fact that I produced the documents that proved the date and time at which I collected and returned the vehicle. As it was not possible for either the Post office or Gold Car to separate the charge I refused to pay. I wrote a letter and asked both Post office and Gold car to sign that I had made every attempt to settle my charges.
In September 2012 I wrote a letter of complaint to Gold car about several issues and received a reluctant refund in my letter I also mentioned the toll charge and they advised me that the matter was closed.
Yesterday August 26th 2013 I received an email from Goldcar that went into my "Junk" a good jog I checked the email as it advised me they wanted to invoice my account an administration charge for giving the Portuguese authorities my details.
I keep good records and traced back which credit card I paid them with (M&S) so I contacted them. It transpires that on the 24th August 2013 they invoiced my credit card for the administration cost without my knowledge. This was 12 months after they advised me the matter was closed.
Please everyone DO NOT USE GOLDCAR be warned they are a devious and dishonest company with no morals.

Kind regards

Eddie

wish i had read these before i rented a Goldcar almost new Ford Fiesta in Majorca for 5 days...1100 euro block on my credit card...they have STOLEN 250 euros from my CC for repairs to a broken front lock...the car was almost brand new with less than 6000km on the clock...i had no problems at all with the central locking/manual or remote key...this is a complete SCAM...and is yet to be resolved!

we too were scammed by goldcar at Almeria airport .we were charged 89 euros for petrol, wanted over 100 euros for insurance which we refused so were charged 1200 euros on our credit card until we returned the car.
we were given the keys so we got in the car nobody took us to it and checked it over so we did not suspect anything at the time... BIG MISTAKE !
we drove it to our hotel and parkedit.
we did not use the car again all week as we had estate agents driving us round looking at properties.
we went back to the car the day before we were coming home and to our horror noticed a scrape on the right wing, phoned goldcar to inform them of this and were told not to worry would get sorted next day.we returned the car and immediately the woman took photos of the scrape.
we were told we were going to be charged 365 euros for the damage which in sterling was 300, in this price was a refund for petrol too.goldcar took the money from my credit card but told me the payment had not gone through so she said she had to do it again.
on return home I checked my credit card online they had taken the 300 for the damage and also another £288 !
I contacted my credit card company and they told me the only payment by chip and pin was £300, so god knows how they had also taken a payment for £288.altogether they have taken over £740 for a five day trip.
ABSOLUTE SCAMMERS PEOPLE BEWARE BEWARE BEWARE.
THIS IS NOW IN THE HANDS OF MY CREDIT CARD COMPANY
GOLDCAR SHOULD BE PROSECUTED FOR THE FRAUDULENT COMPANY THAT THEY ARE !

A BIG DISAPPOINTMENT
After at least 15 years of hiring cars from both Almeria and Alicante airport I have just returned home feeling totally ripped off. Up to now I have had no complaints using hire cars from Goldcar; cars have always been good quality and I have never had any problems when returning the hire car. This time I had a very different experience which has left me feeling unable to trust Goldcar ever again.
It all started when we collected a Ford Fiesta reg no 5652 JGL. We found the car was covered in minor scratches and some of the paintwork was chipped especially around the rear lights on noticing this, we gave the car a thorough inspection and could find no major dents or damage. I went back to the desk in Almeria airport and was told that provided the chipped paint areas did not exceed 5cm in diameter it was fine. So we left with confidence and had a lovely week at our holiday home in Alfaix. So far so good.
On returning to the airport on 25th February the nightmare began. We were confronted by Helen armed with an iPad or similar. She checked that we had filled up with fuel...tick. The. She proceeded to go round the car and also noticed the chipped paint near the rear lights. I told her what I had been told on collection of the vehicle so she then said she would gave a measure and went back into the airport terminal. 15 minutes later she returned and agreed that the chips were within the 5cm limit...tick. The. She proceeded immediately to the front bumper, getting on her hands and knees and finally locating some scratches on the underside of the front bumper. She said we were liable and would have our credit card charged with 200 euros. We said that we had not been anywhere, or parked anywhere where such damage could have occurred and the damage must have been there when we collected the car. Being in effect "out of sight", without scrambling around under the car, we felt that she knew that the damage was already there as she seemed to go straight to this area of the after returning from the office.
We know it is our responsibility to inspect the car on collection, but without putting the car on a ramp, it would have been almost impossible to find this damage on collecting the car. What if the hirer of the car had been elderly and unable to get down on all fours and inspect this area?
In the office, Helen proceeded with the paperwork and said that we would not be out of pocket as we can claim on our own insurance. She also mentioned that car rentals were so cheap at the moment (she said 4 euros a day which we did not pay ...we paid nearer 10 euros a day) so we were still getting cheap car hire. She then said Europcar were charging people for damage far in excess of what we were being charged. Why would she say these things. Did she feel she had to quantify what she was now asking us to pay?
I am wondering whether the damage in question is now being repaired r if not, that any future contracts for hire for this particular vehicle are showing this damage on the paperwork?
As Helen is available on the day cars are returned, and flights into Almeria are on the same day, why can't she be available with her iPad to deal with any queries hirers have when collecting vehicles.
We feel that we were targeted because we had not taken out the excess insurance through your offices.
As we are now flying more frequently into Almeria, before returning the car we had considered joining the Goldcar Club but this experience has left us feeling ripped off.
For your information our reservation number was 9253719.
Amanda W