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General Motors review: 2020 terrain rogue

S
Author of the complaint
2:42 pm EST
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We lease 2020 gmc terrain and as we were pulling into our garage our transmission locked up. It took 6 days and 12 tow trucks that came to the house before they got the right tuck to be able to safely take to the dealership. Roadside mgr called and apologized and offered a hundred $s which sounded like $800 for our inconvenience and we accepted. Then we received $100 and I called roadside and complained an a mgr agreed that it did sound like $800 and was unable to offer us $200 additional that we still haven't received but any additional monies would have to come from GMC. We have loyal customers since the 1970s. we loss 3 days of wages and the entire weekend and another week to get parts to repair the vehicle. Also sent a complaint letter 5/6 weeks ago to your Michigan address that I was given by roadside and have had no response. Richard and Sandra Leonard

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J
Feb 14, 2022 6:07 pm EST

My family ran a Chevrolet dealership, family and friends worked at GM. To see this price gouging from all involved is making me second guess my over a half a century loyalty to GM.

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1438 complaints
65 resolved 1373 unresolved

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