[Resolved] Glocell — cap on phone not adhered to
I recently received an astronomical bill - which cannot be true as I have a cap on my phone that Glocell has adhered to since taking over my contract. I have called their customer care so many times but they either leave me on hold or put down when they cant answer the question. I have emailed them numerous times with only 1 email reply and radio silence. I have since received an email to say they will suspend my cellphone for lack of payment but now cant get hold of anyone.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
GloCell Customer Care's Response · Oct 23, 2017
Dearest Mrs Gloria Pucciatti, Thank you kindly for reaching out to Glocell . One of our support consultants will be in contact with you shortly to assist . Kind Regards Pam Henry 0841234
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