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Globe Telecom review: Sim card replacement

Rlyn Piedad of US

May 19, 2026 1:45 pm UTC

Verified customer

Featured review

I am writing to file a complaint and request assistance regarding my old prepaid SIM number that I have been trying to recover.

Almost three years ago, after losing my SIM card, I went to a Globe store to request a SIM replacement with the same number. However, I was informed by the staff that I needed to convert my prepaid SIM into a postpaid account and pay for it in order to retrieve my number. Because of the required payment and conversion, I did not proceed with the replacement at that time.

Recently, I searched online and also checked Globe’s policies regarding prepaid SIM replacement. Based on the information I found, replacing a lost prepaid SIM should only require an Affidavit of Loss and valid IDs, and should not require converting to postpaid or paying for a postpaid plan.

I already have my Affidavit of Loss, and I still badly need to recover my old number because it is important and connected to my accounts and personal information.

I would like to respectfully request clarification regarding this issue and ask for assistance in recovering my prepaid number without requiring a postpaid conversion if it is not actually necessary under Globe policy.

I hope for your immediate response and assistance regarding this matter.

Thank you.

Sincerely,
Rlyn Piedad

Claimed loss: loss sim

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+63 277 301 000

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Stock Transfer Service, Inc. (STSI)

+63 2 5307 5037

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Stock Transfer Service, Inc. (STSI)

+63 2 7797 4307

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+63 910 289 6581

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ir@globe.com.ph

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The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines

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May 19, 2026
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