Giant Eagle reviews and complaints 2
View all 254 complaintsGiant Eagle - Pharmacy
Every single prescription that is filled here is billed wrong. I mean every one. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. Then I either stand and wait for half an hour or have to come back another day. This time I’m picking up medicine for my surgery that needs taken today and guess what once again oops we billed it wrong. Last time it was for blood pressure medicine that needed taken that day and they screwed up yet again and couldn’t even fill it for a week because they billed the whole thing wrong! I cannot wait until I change insurance at the end of this month I will never step foot in a giant eagle pharmacy again they are all clueless!
Desired outcome: Hire new people or shut it down because running it the way you do not only ruins giant eagles image but you put people lives in danger.
Giant Eagle - a price that was displayed & changed.
About 12pm on 03/31/2019. I & my daughter were shopping. We checked out & as I always do check my reciept, I noticed that my bill was alittle more than expected. I checked it throughly them came across a mistake that the cashier had made. (I assumed) I was charged 3.99 each for two box of cheez its. The regular ones & some of the other flavors were 3.99. Then there was sign in front of the 4 Italian cheeses & the Extra Toasty brand only. With a red sticker saying 1.99 /Save $2 & had these two brands on the sticker. I went to customer service after reviewing my reciept & having my daughter recheck the sign. The customer service clerk walked over & check the prices & then came back with the sale stickers & said that the price tag information didnt match the cheez its & they were ringing up 3.99. We were confused because we had already double checked ourselves to keep down confusion. We went back to check & everything was gone. The Sale sticker & the description name was gone also that said 4 Italian Cheese & Extra Toasty. I asked the customer rep. what happened to the stickers she said she didnt know she didnt see them. I look down at the counter & the stickers are there right in front of her & she was throwing the descriptions away in trash. I recieved refund. But I just didnt understand how there was a Sale Price that I didnt recieve. & to prove the point of the Sale the Customer Service Rep. Removed it. Should I have recieved the Sale Price that was posted? Or are you allowed to just change prices within seconds of a Customer Questions? That was a great sale price that I didnt recieve.
Manager Name was Elaine & Customer Rep. Kim
My name is Yolanda Edmonds [protected]. Thank You Just needed an explanation. Confused.
So you put [protected] on your name and not on the employee names because some how you are superior?
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Sally Dodds US.
What happened to integrity and company loyalty. Now everything is about the mighty buck. Even on this women’s post an advertisement is added, although I’m not sure what it’s for. I tried to look for a job at Giant Eagle, but they’re using an outside web company so it’s not even Giant Eagle jobs. It’s frustrating and now I do not want to work for Giant Eagle. More is not always better.