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Gardner-White Furniture Customer Service Phone, Email, Contacts

Gardner-White Furniture
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Gardner-White Furniture Reviews 178

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Gardner-White Furniture Exceptional Customer Service and Quality Products

I recently had the pleasure of shopping at Gardner White Furniture Company, and I must say, it was a delightful experience from start to finish. The salesperson, Ruth, was incredibly knowledgeable and provided quick service. All my furniture arrived earlier than expected, adding to my overall satisfaction. Gardner White truly values customer satisfaction and loyalty, making it a top choice for anyone seeking quality furniture and exceptional service.

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  1. Pros
    1. Wide furniture selection
    2. Competitive pricing options
    3. Frequent discount events
    4. Financing & payment plans
    5. Swift delivery service
  1. Cons
    1. Limited geographic reach; primarily Michigan-based.
    2. Less diverse inventory compared to national chains.
    3. Higher price points than budget furniture retailers.
    4. Potential for longer delivery times during peak periods.

Gardner-White Furniture Complaints 177

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Gardner-White Furniture Ashley recliner

I bought 2 of these same chairs I bought in Aug 2022. I had an issue with one of the chairs leaning to the left when sitting in it. Gardner white put a small amount of padding under the springs which did Not solve the issue. I called again - the tech came out and said there is no issue. I emailed customer service at least 10 times - no responce --- I also bought extended warranty coverage. So i call them in Jan 2024 - the tech comes out and says - yes there is an issue - I was told it is a manufacturer defect and they will need to order parts. Then after about 1 week of no answer I was told that the warranty does not cover this issue. WTF? Again I have 2 chairs the exact same - why is the other ok and this one has an issue. I was told that the bad chair has a cushion issue that is NOT covered by warranty on a chair that is not even 2 years old that i complained about at the begining.

Desired outcome: I feel that this chair should be replaced.

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We bought a living room set 15 months ago (September 2022) and it's rippling, lumpy, and pilling already. We were told by the salesman that the protection plan was awesome and covered "everything!" so we felt confident buying the set. We filed a claim for these issued and were denied because they said the issues were normal wear and tear. We have to buy a...

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My husband and I purchased two lazy boy recliners from the GW store in Utica MI at the end of October. At that time, they did not have the color to match our living room, so we had a special order done and I carefully chose a charcoal gray color to match the couch we also purchased from that store. In fact, I recall taking the swatches that the salesman...

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Is Gardner-White Furniture Legit?

Gardner-White Furniture earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Gardner-White Furniture to be a trustworthy company. Although there's a 12% resolution rate for customer complaints, which deserves attention, Gardner-White Furniture is known for their high standards and safety. If you're thinking about dealing with Gardner-White Furniture, it's wise to check how they handle complaints.

We found clear and detailed contact information for Gardner-White Furniture. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gardner-White Furniture has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Gardner-White Furniture has registered the domain name for gardner-white.com for more than one year, which may indicate stability and longevity.

Gardner-white.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gardner-white.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gardner-white.com you are considering visiting, which is associated with Gardner-White Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a gardner-white.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Gardner-White Furniture as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Gardner-White Furniture have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Gardner-White Furniture website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Gardner-white.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Gardner-White Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 177 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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Bought a $3,500 sectional couch. Bought the white glove delivery. Had it delivered on November 18. The two delivery guys did not want to be there, you could just tell. My room was empty for them. They didn’t not have to work around any obstacles. They asked me how I wanted the 6 pieces placed. I told them, and also said, if it fits. Long story short...

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Good Afternoon My name is John Alcodray and I want to tell you of my family’s experience with your furniture store in Ann Arbor, Michigan. First, I am a retired veteran of the United States Navy and am currently working as a Corrections officer here in Adrian, Michigan. We needed new furniture for our home here in Adrian and have been watching your...

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sold me $6000 electric couch's that I had a couple months and one died, told me it would be 2-4 week the it was 6-8 now there tell me till Nov. So I then said just bring me a new couch you have to have them because your still selling them. One guy said he would look in to it and call me back in a few min, 4 hours i call and he left for the day never call...

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Gardner-White Furniture Power recliner chair

On July 1,2023 I went into Gardner White Furniture at 14055 Hall Road to purchase a NEW Recliner chair. My salesperson was Diana Harrison. On july 2, 2023 I was delivered a used chair with stains all over the chair. I notified Diana Harrison on July 2, 20.23 that the chair was used. However, she did nothing but ignored what I told her. my skin broke out after I sat in the chair. I have been trying for two months to get this problem resolved. Their Service department would not do nothing, On September 15, I received a call from Warranty Service for Gardner White saying they denied my claim due to the chair being damaged in the warehouse. So, I went back into the store to try again to get this problem solved only to be denied from Employees. I was charged $1200 for this chair with monthly payments to a bank. I am disputed this $1200 credit card bill until this is resolved.

Desired outcome: My desired outcome is for me to receive a new recliner that I paid for.

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This is Suzan shallal, phone# [protected] Address: 43521 Holmes dr, Sterling Heights, MI 49314 I’m filing a complaint against Gardner White. I bought a coffee table a little over a year ago and bought extended warranty on it that should cover everything that happens to it. About few weeks ago I had an incident and I spelling large amount of water on...

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On Friday August 25,2023 we had a sofa delivered to our door, in the box and wrapped. We were not willing to pay $149 to have it brought inside. As my two neighbor’s and I were unpacking the box, we noticed the arm cushion had a three inch slit in it. We immediately took pictures of it and proceeded to the Gardner White Store where we purchased it in...

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Gardner-White Furniture Quality of special order furniture is terrible

Special order Southern Motion furniture is a poorly-stapled mess with some fabric left so loose, it looks like there is a softball in there. This furniture was disassembled to get it into the house and reassembled on site; therefore it was possible to see all aspects of the mess. There is a 5" grease streak on the reclining chair. Photos attached of the grease and the back of the reclining sofa...you don't even want to know about underneath. No one at GW seems to care. Thousands of dollars.

Desired outcome: I would like the grease professionally removed, but the company will do nothing about the loose fabric and disgraceful stapling that can be seen in the photos.

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Update by ktdbw
Jul 25, 2023 2:55 pm EDT

Nothing special about this special order which was delivered 7/24/23 and reassembled on site 7/25/23. The reclining furniture is a badly-stapled mess that requires placement against a wall so you can't see the back. However, mine must be in the center of the room and fully exposed. There is a 5" grease streak on the chair and fabric is so loose on the sofa that there appears to be a softball underneath the fabric.

We have spent nearly $7000 on Gardner-White items in the past two months but I know from experience (with an Aireloom mattress that was very unlike the one at the store) that absolutely nothing will be done about any of this. All I have been told is that no matter what the problem is, they will retain 25% of the cost to return these miserable items. The more I complain, the more sarcastic the staff becomes.

The $4000 Aireloom mattress was great at the store. Lots of money, but great. The Aireloom mattress I now have in my bedroom LOOKS like it should but is hard as a rock and when you add the mattress protector that they require you to buy so as to maintain your warranty, you might as well put a piece of paneling over the mattress. The response? "Well, many people lie on the sample mattresses so they are softened." I noted the floor samples did not have the hard plastic mattress protector.

These were our first purchases from GW ever, and they are our last. So much money, so much disappointment. And I STILL haven't received everything in the order; I paid $50 for extra fabric to use as headrest protectors. I feel very misled, even lied to, as in "You get these free bed pillows with this mattress...oh, right, well, those free ones you got aren't the same" which means I shouldn't have expected what they indicated.

Actually. I didn't except ANY of this. I expected a great deal more.

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Gardner-White Furniture Extended warranty is a scam they never provide service

I bought one full set of dining table from GW. The sales person sold one extended warranty with the furniture. Now when I am calling the Furniture protection they keep telling we have launched yours claim someone will contact you. I never got a call back and neither any service despite calling several times. Now when I contacted GW as they originally sold this to me but GW said they can't help. Such a shame they have no responsibility

I want my money back. Never buying anything from gardeners white.. worst furniture shop

Desired outcome: Give my money back or provide service

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Purchased a mattress 5/30. It was delivered 5/31. The power adjustable base that was free with our purchase does not work in our old home for lack of outlets, the product itself is still in the original packaging. We did not attempt to set it up as we saw through the plastic it would need to be plugged in. We called and wanted to exchange it for just a...

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Gardner-White Furniture sofa

Purchased our sofa in September, 2022, nothing but problems since. There is a broken spring on the one side. When you sit on that side it feels like you are sitting in a hole. Purchased at the Saginaw, Michigan store. Was told to go to the Auburn hills store and speak with the manager. We did this and they responded with "nothing wrong with your sofa" because it looks fine in a picture.

Have spoke numerous times trying to get this resolved with no success/ We also purchased a chair and a tempurpedic mattress set and adjustable frame. Still paying for this purchase.

Had I known that Gardner White had this type of reputation I would have never gone there. I am just asking to take this "lemon" of a sofa back and give me a different one. Why should I continue to pay for something that is obviously broken and uncomfortable. I am at the point that I am going to drop this sofa off in front of the store, so very disappointed.

Desired outcome: replace with different sofa

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My wife and I saw a commercial on TV for a mattress and adjustable frame for $599.00 in early April. On April 11 we needed that bed and frame. My wife and I talked about it and she went to the Hall road store in Shelby, Mi. to purchase it. It was delivered on 4 12. On april 30 I look at my charge card sssite and see a charge of $1,324.98. I spoke with my...

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Gardner-White Furniture Poor quality of furniture/ not honoring warranty

I purchased a dining room table set, couch, love seat, and cocktail tables from this store which were made of poor quality. The paint began chipping off of the table, chairs, and cocktail tables within the first year of owning it. The warranty I purchased stated that they cover accidental spills on the furniture, but my warranty wasn't honored when I filed a claim. While purchasing my furniture, I was never notified by gw that my warranty was being purchased through a secondary company. I never received a brochure or any details written on what my warranty covered or what company it was through. I was verbally told that everything was coming from gw which seems to be false information.

Desired outcome: I'd like for my warranty to be honored or for the money for the warranty to be refunded to me.

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Gardner-White Furniture NO GIFT after $10,065.76 purchase

I ordered and paid $10,065.76 for 2 Tempur=Proadapt medium twin XL mattress/Tempur-ergo sleeptracker Twin XL/King/Mattress protector all delivered on 3-30-23 but the GIFT advertised was not included and the delivery persons did not have it. I called Auburn Gardner White on 4-12-23 and a woman told me they will call me back about the gift; I have not received any call back as of today 4-14-23.

V C Pacheco

[protected]

[protected]@aol.com

Desired outcome: Receive the GIFT promised after purchase and seen in your commercials

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Gardner-White Furniture Love seat an chair

Purchased furniture on May 5th 2021; paid for 4 yr extended warranty. Before Thanksgiving the wood on my chair fell apart, an didn't know there were nails sticking out. Got stuck with nails on my legs. My loveseat has been ripped an the foam is coming out my pillows. After 5months of submitting pictures an emails I was told they cannot help me. I will be contacting my lawyer for guidance an help. I will never buy anything from Gardner White again. My claim # 5755328. Hopefully

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Absolutely horrible customer service from customer service. I have purchased an entire bedroom set without any issue but furniture is a different story. We purchased the Liam set over 6k first couch arrived broke now you wait for a tech to come look at it and go yup its broke wait a few for days for a new couch. 2nd couch arrives it's bowing out armrest are...

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Gardner-White Furniture Sales

I went in to purchase a recliner. I had one of their “golden tickets” for 30% off. I asked my salesman if I could use it for my purchase. He said yes. I then told him I wanted to do the financing with their credit card which I was going to open. He told me I could do 25 months with a payment of 22$ a month. I had also told him I needed a small monthly payment. Great.. this was all approved by him.. so I open a credit card and then he tells me their system won’t allow the 25 months financing with the 30% off. He tells me only 12 months he can do and now my payment would be 103$ a month. I told him no that won’t work.. so he tells me he can only do the 20% off and no sales tax and now the price of the recliner just went up. I told him never mind and never mind the credit card.. too late the cards already open. I spoke to 2 managers and was basically told .. oh sorry

But theres nothing we can do…

Horrible experience and very unprofessional.. such a scam

Desired outcome: I wanted my original quote honored.

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Eric Kirschke
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Feb 15, 2023 5:29 pm EST

Absolutely horrible customer service from customer service. I have purchased an entire bedroom set without any issue but furniture is a different story. We purchased the Liam set over 6k first couch arrived broke now you wait for a tech to come look at it and go yup its broke wait a few for days for a new couch. 2nd couch arrives it's bowing out armrest are blown out because there is no hinge or anything for support material is stretched. Gardner White so kindly offered to swap it out for another set but let's charge a 25% restocking fee. I get this if we simply didn't like the furniture or it didn't fit or we broke it, but this is a quality and craftsmanship of a product they sell and will NOT BACK UP! So if you want furniture that won't hold up even as good as IKEA you are in the right place. They said there plan with returned furniture is to put it out on the floor as a sample and sell it as a floor model. Always comforting to know the floor pieces might have been sat in by who knows who and or what was done on these pieces before they sell them to you with no warranty. Good luck everyone who decides to use them.

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Gardner-White Furniture Product, deerfield tv/fireplace stand

I purchased a temperpedic matress & deerfield tv/fireplace stand, turn it on & it runs for 10-30seconds & shuts off & displays a E5 error code plus gives off a burnt odor, did a reset 4 times & still disfunctioning, call gardner white & they wanna send a tech out 8 days later& I just want a replacement, even called corporate & now I want a refund & they wanna threaten me with restocking fees, what kind of customer service is that, I just went thru cancer twice in my throat & can hardly talk & they wanna threaten & hassle me for a return or refund,& not including there overpriced &poor quality furniture is sickening.

Desired outcome: I wanted an exchange b4 my company got here cuz i have a mess cuz i cant put tv & components in cabinet & dont wanna be threatened by there corporate office A-holes,

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About Gardner-White Furniture

Screenshot Gardner-White Furniture
Gardner-White Furniture offers a variety of home furnishings, including sofas, beds, dining sets, and mattresses. They provide in-home delivery and financing options. The company also features a clearance section for discounted items.
How to file a complaint about Gardner-White Furniture?

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Overview of Gardner-White Furniture complaint handling

Gardner-White Furniture reviews first appeared on Complaints Board on Feb 21, 2007. The latest review Exceptional Customer Service and Quality Products was posted on May 22, 2024. The latest complaint warranty scam was resolved on Jun 18, 2015. Gardner-White Furniture has an average consumer rating of 2 stars from 178 reviews. Gardner-White Furniture has resolved 22 complaints.
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  1. Gardner-White Furniture Contacts

  2. Gardner-White Furniture phone numbers
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    +1 (248) 481-2108
    +1 (248) 481-2108
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    Warehouse
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  3. Gardner-White Furniture emails
  4. Gardner-White Furniture address
    4445 N Atlantic Blvd, Auburn Hills, Michigan, 48326, United States
  5. Gardner-White Furniture social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Gardner-White Furniture Category
Gardner-White Furniture is ranked 99 among 370 companies in the Furniture Stores category

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