Gardner-White Furniture
reviews and complaints

Summary: Would absolutely never do business with this company. They gave us damaged and used furniture, had us wait more than 6 months for replacement couches after they had told us it would take a few weeks), and as a remedy, they said "we can give you $80 back" on a more than $5, 000.00 order. They, they forced us to pay another $130.00 for them to pick up their own damaged furniture.

More detailed:
Bought two couches from here. They were significantly damaged and obviously used (big of chips in wood, stains on seats, holes in couch, and back not attached to frame). We went back and ordered two new couches in April. They were to come in May. In May they said June, June they said July, July they said August, and in August they said they don't know when they'll be delivered.

I called to ask them what the heck was going on. They forwarded me to corporate, who said that, for the damaged couches we can refund you $80 (5% of one of the couches). We bought more than $5, 000.00 in furniture, got two heavily damaged items that were clearly used, waited almost 6 months, and were offered $80.00 to be quiet.

They then wouldn't return our deposit. They needed to take out around $130.00 for "delivery fee." On broken couches, they wanted us to pay for them to take them back.

First Kingston Power Recliner lasted less than a year in our home, frame broke. Repair part ordered, paid for, but never received. Finally, chair completely fell apart. I went to the store, promptly received credit for the repair part/labor that I had prepaid. Asked to purchase a replacement chair as I had purchase the Kingston Couch with original purchase. Delivery was set for the next day (with a hefty delivery charge). I received numerous confirmations that the chair would be delivered between 1-3pm. Saturday morning (day of delivery), I get a call telling me the chair is not in inventory. Probably 6-8 weeks for the next delivery. Will not sell floor model. So, now I am stuck with a couch that matches nothing, and no recliner. Both salesman and "Manager" were totally useless, not concerned, and manager was RUDE. The "Manager that assisted me originally was nothing but an assistant Office Manager. This store lies repeatedly, takes your money with pleasure, and leaves you hanging. Will never shop here again, will spread the word of this store, and damn well better get my refund timely.

I ordered furniture last Sept 2020 that was a special order and due to the pandemic the furniture was unable to be manufactured. After 9 months of being told it would be another month delay the manager cancelled the order and stated I would be issued a refund for the deposit back onto my Gardner white credit card. That has been 2 months and I still have not gotten the 400.00 refund. I filed a dispute with the credit card company and 30 days later they stated Gardner was disputing the refund. Please advise.

I ordered a Bauhaus Starlight Cocktail Ottoman in July, 2020 along with a sectional and side chair. Customer #[protected]; Sales Order [protected] from the Macomb Twp. store.

Sectional and side were delivered in November, 2020. I still don't have the ottoman and every time they make a promised delivery date, it changes. I'm beginning to doubt whether it was ever actually ordered. During my last phone call they advised me that they are no longer selling Bauhaus goods which worries me even more because they still offer them on their website.

I bought a Tempur-pedic mattress for 3, 599 in April. Bought the extended mattress protection and comfort guarantee for an attitudinal amount. The wife and I started having back pain because mattress was too soft. Return it for SAME brand/model just firmer. Was the same price as mattress I purchased at times of original purchase. Price has gone up 100 in 2 months. But current promotions you can purchase for 200 cheaper than original cost ( 3, 399). They would not wave the 100 difference. So total cost to exchange mattress under the comfort Guarantee was. $676.94 . ARE YOU SERIOUS GARDNER-WHITE? would not even wave he 100 price change on sane mattress

Original sale# [protected]

Exchange# [protected]

Worst experience I have ever had - nothing was on time, quality horrible, no accountability, no manager call backs - no call backs from anyone who promised one actually. Late delivery, broken item, replaced with a different broken item, replace a week late bc the second broken one was broken loading it onto the truck! Ordered living room 5+ weeks ago and every week, deliver was pushed a week. Still don't have it and now they say it will be another 4-6 weeks - MAYBE. Nightmare - I have probably made 40 calls and talked to 35 different people and not one of them fixed anything or followed up. They just keep quoting policy. Buyer Beware - quality and service are horrendous and estimations on their website ARE NOT EVEN CLOSE.

Won't shop here again. Purchased a hightop table and chairs set, and a sectional. Table and sectional arrived, no chairs. Told chairs were on backorder, should come sometime in April (order was placed in late February). Ok, no problem, we aren't in a big hurry. April, and I get an email that they will be here beginning of May. Ok. Another email: end of May. It's now Mid-June and I'm being told the chairs will not be here until AUGUST 22ND. This is 6 MONTHS AFTER PURCHASE. If I had known that, I would NOT have purchased these. Also, we were supposed to get free gifts (bike) that wouldn't come until the order was completed. So now instead of being able to have a bike in the summer, we won't get one until the end of summer. This is utterly ridiculous and I wish I would have seen the negative reviews of this place before placing any orders.

05/08/2021
[protected]

We went to purchase a new mattress at the Auburn Hills Michigan location, Michael was fantastic. However when we had delivery all set up we waited at home all day and finally called to see when it might be delivered only to find out that it wouldn't be delivered that day at all. No one contacted us to tell us this had that happened we would not have had a problem but since we did not hear from anyone about this, we requested our delivery fee back since we would have to wait until the following week to get the mattress delivered when they refused we cancelled the entire order for a full refund. This has happened before, it is surprising to me that the company would rather refund an entire order than just the delivery fee for the inconvenience.

My name is Vicki Matelic I am 71 years old I purchased a lift chair from Gardner White furniture about 4 yrs ago also a warranty. Well the chair broke and they had no more motors for the chair so I was given a credit to order another chair. i ordered another chair from Taylor store on Jan 23 2021
was told it would be here around the end of March or beginning of April I really need the chair because the one I have really hurts my back. This is now the beginning of May. I have called 4 times and each time I call they set the time back more. Also the operator have not been very nice about it . Just tell me the truth about when the chair will be here and stop trying to pussy foot around .

THANK YOU
VICKI MATELIC
[protected]

Hello I purchased a Stearns and Foster mattress back in January 2021. Within 30 days I can't acted Erica Rehbein my sales agent and also spoke with someone that said he was from the corporate office by the name of Kendrick. We spoke on the phone and emailed back-and-forth as well. My mattress went on sale within 30 days. Kendrick asked for proof so I sent him a picture with a timestamp and I haven't heard a response. I have emailed him regarding my price adjustment on several occasions with no response. Kendrick was very rude and unprofessional to me when I spoke with him in the phone . I am very disappointed in the way this matter has been handled. I was also charged delivery fee which I was not supposed to be charged per our verbal agreement when my furniture was purchased. Also my adjustable bed frame was delivered and the technicians broke it when they put it together. It took them several weeks to bring me another one. I'm asking for a response to price adjustment. Thank you.

Went in to waterford mi gardner white to purchase sofa on valentines day 21. Found the sofa we wanted and added 2 mirrors and a rug. Because the sofa had to be orderd and deliverd to my house, I was required to pay in full for the sofa which we did. We paid in cash.
When we were done with the transaction, we are told to go to the rear of the building and pick up mirrors and rug. We did.
The sofa we paid for was due in april. So at the beginning of april I call to check on my delivery date. They said that my order was cancelled 2 days after I ordered it. (we never cancelled order) ok. Well where's our money? They said that we never paid them for sofa. So after the coldest exchange from there people, all they can say is we can't help you.. No couch.. No refund.. And they claim they weren't off on there register that night. There literally stealing your cash and have no problem doing it. Nobody gave a poop. Horrible

I ordered a sofa in July of 2020. It was on backorder and finally arrived in late August. The day of delivery we took apart our heavy leather reclining sofa so it was easier to move to the curb. The delivery kid put my new couch upright on a hand dolly and started jogging towards my door with it. It fell off the dolly HARD almost hitting my car with it. Once he got it together and brought it to my door, they left it on my porch still partially wrapped in plastic. I would have declined the delivery but I didn't see any damage at first (and I had already mangled my old couch). The service technician they sent 3 weeks later told me it was not repairable and I will get a new sofa to replace it. There are huge scuffs on all 4 corners and across the back. There is also a nail sticking out on one side were a board was knocked loose. Anyway, it is now April of 2021 and I have called every number listed and spoken to managers and my sales guy repeatedly. I keep getting told the back order is extended a month or two everytime it's supposed to be available (ex: will have it in by late November, call to check and now it's late January, ect.) They are still selling the Edison sofa on their web site and customers have recently reviewed their purchase, so I KNOW they are lieing to me about not being in stock. I left a review on GW website giving it 3 stars and explained my issue. It's been 3 weeks and my review is still not showing up. No one seems to be willing to resolve this with me and I am livid at this point.

I, Diana Crosby-Crooms-was delivered damaged dining set. Damage was confirmed by representative "Gave" from Gardner White on 02/11/2021... Company promised new table to be delivered on 02/17/2021, but I was hospitalized. Company came to repair damaged chairs on 02/13, but chairs still damaged... Before companies attempts to repair products, I had requested a replacement or refund 2 days after delivery (01/29/2021), and was promised REFUND by my salesman (Cole Bunting). I followed Company policy and responded within 5 day guidelines... I currently being treated for brain cancer and would like this stressful issue resolved. Sincerely, Ms Diana Crooms.