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Furniture 123 Customer Service Contacts

+44 871 984 1924 (Customer Service)
+44 148 448 1323 (Huddersfield Showroom)
Unit A, Trident Business Park, Neptune Way
Huddersfield, England, West Yorkshire
United Kingdom - HD21UA
Mon9:00 AM - 5:30 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 5:00 PM
Sat9:00 AM - 5:00 PM
Huddersfield Showroom
Neptune Way, Trident Business Park, Leeds Road, Huddersfield, HD2 1UA

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Use this comments board to leave complaints and reviews about Furniture 123. Discuss the issues you have had with Furniture 123 and work with their customer service team to find a resolution.

Complaints & Reviews

Jun 12, 2020

Furniture 123 — Delivery and communication - order number [protected]

Hello, I called on back in March and again back in April, and advised your customer call handler that due...

May 27, 2020

Furniture 123 — Wrong bed

The below email was sent to the director and head of department and I am still waiting for a response...

Nov 19, 2019

Furniture 123 — customer service

Ordered a dining table set in August and was supposed get delivered by 30th September. After a month also i...

Nov 10, 2019

Furniture 123 — order

Don't you even think of buying your furniture with this shop!! I have ordered a day bed + 2 mattresses on the...

Furniture 123bed


The customer service is shocking
They use an awful rude delivery company
Send wrong parts
Take months to send the correct parts
They lie constantly
Cause you lots of stress
They must only get good reviews sometimes because their own workers are adding these!!
Our issue has been on going for 2 half months now! We still dont have the bed!

Please avoid!!!

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    Furniture 123 — delivery

    Paid extra for a Saturday delivery slot which turnd out to be a waste of money as they actually cant...

    Furniture 123 — scammers

    Seems like this company just does what rogue traders do... take your money, sit on it, collect the interest...

    Furniture 123mattress

    Be careful when using this company. Ordered a bed and mattress over two weeks ago, then to be told it was not in stock. Found a placement bed frame to send out to us, which arrived on time. However the mattress was meant to arrive last Monday. Waited in all day for it to arrive, had to call them to see where the delivery was to tell us it was not in stock and they would send it out on Friday. Again waited in on Friday for it to turn up and still did not arrive!!! When we rang up we where told that it was not going to arrive until the following Monday and that there was nothing they could do because it was late Friday and everyone was going home. No one contacted to tell us about any delay and the lack of communication is appalling and will not be using this company again!!!

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      Furniture 123quick to take money - unprofessional scammers

      Absolutely awful company with atrocious customer service.
      I have had 3 different delivery dates, one no show, and two date changes with no correct communication. They change delivery dates with 1 day warning which turn out to not even be the correct date. This company has had my money since January and only received items at the very end of March (to which may I add, arrived on a date not even given to me by Furniture 123) . I spent over £600 with this company, lost out on a days work waiting for my 'no show' and all I had offered was £40 good will gesture by the online help chat (who cut you off anyway), to which the manager couldn't even return my calls...he was always 'not available', though I feel like he was avoiding me - all I can suggest is anybody thinking of purchasing from here, avoid them!
      Such a shame as the company look like they have really lovely furniture - the customer service just doesn't match, beyond rude, its shocking.

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        Furniture123 — delivery and general customer service

        Ordered on 6/11/2017, order number [protected] I was appalled by the customer service I have received from the...

        Furniture 123 — avoid furniture 123

        Ordered product and paid for next day delivery only to receive an email the following day advising us it...


        Mr Peter Godfrey Ball 123 Furniture UK — louis dining set

        I ordered a louis dining set on the 30th april which I paid £2, 791.00 ive been promised several delivery...

        Furniture 123 — Worst online experience of our lives

        Ordered our young girls bunk beds on Saturday 2/4/2016, paid extra for next day delivery because we were...

        Furniture 123 — Corona solid pine table

        Ordered 6ft table with 6 chairs and was told delivery was in 2 days good you think. What i received was a...

        Furniture123 — Avoid at all costs

        Avoid*Avoid*Avoid Ordered a triple bunk bed on the 1st of August for the item to be delivered on 4th. We...


        Furniture 123 — Products missing/damaged

        WARNING: DO NOT buy from Furniture 123. We ordered 4 items of bedroom furniture & the bed came with the head...

        Furniture123 — Will not refund or take back damaged goods

        We recently purchased a shoe store from furniture 123, tragically my husband passed away suddenly, before we...

        Furniture 123Lost items

        Ordered items and was promised a 6 week wait. Though they charged me immediately. Part of the items (2 of 5 ordered bookcases ) arrived in time, the others don't. I emailed and called them and found that they just "lost" them. In fact Furniture123 placed an order for me for 2 bookcases instead of 5. And simply forgot about the others. Though took my money 2 months ago.
        8 weeks passed already. Promised to get a delivery of missing items in 2 or 3 weeks! Amazing service! Avoid it to save yourselves the hassle.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Furniture 123 — Inability ro provide good and refund

          Do not use this company unless you want to have nothing but hassle and lies and more lies. Ordered and paid...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          furniture123.co.uk — NO QUALITY AND NO REFUND

          I ordered a wardrobe from this company as it was the only one that I found that did wardrobes of a lower...

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