SUBMIT A COMPLAINT

Mathis Brothers Furniture Customer Service

0
Complaints40
Pending0
Resolved0

Mathis Brothers Furniture, Inc.

3434 West Reno
Oklahoma City
Oklahoma
United States - 73107-6196

Customer Support Phone Numbers

+1 855 294 3434(Call or Text) 0 8
+1 405 943 3434(Head Office) 8 7
Store Locations

Arkansas
5320 W Sunset Suite 196, Springdale, AR 72762
 
California
  • 4105 E. Inland Empire Blvd., Ontario, CA 91764
  • 81410 US Highway 111, Indio, CA 92201
  • 69020 Ramon Rd., Cathedral City, CA 92234
Oklahoma
  • 3434 W. Reno Ave., Oklahoma City, OK 73107
  • 6611 S. 101st East Ave., Tulsa, OK 74133
  • 219 S. Portland Ave., Oklahoma City, Ok 73107
  • 1050 E. Kenosha, Broken Arrow, OK 74012
  • 401 Comfort Dr., Edmond, OK 73013
  • 7503 SE 29th St., Midwest City, OK 73110
  • 901 S I-35 Service Rd, Moore, OK 73160
  • 1200 N.W. 24th Ave., Norman, OK 73069
  • 3400 West Memorial Rd, Oklahoma City, OK 73120
  • 212 Outlet Shoppes Drive, Oklahoma City, OK 73127
  • 3800 W. Reno Ave., Oklahoma City, OK 73107
  • 8220 S. Olympia W Ave., Tulsa, Oklahoma 74132
  • 10306 E 71st St., Tulsa, OK 74133-3207
  • 9101 S. Memorial Dr., Tulsa, Oklahoma 74133
  • 1208 Garthbrooks Blvd, Yukon, OK 73099
  • 413 S. Portland Ave., Oklahoma City, OK 73108
Texas
  • 7202 Quaker Ave., Lubbock, TX 79424
  • 6028 Marsha Sharp Freeway, Lubbock, TX 79424
Plus

Mathis Brothers Furniture Complaints & Reviews

Mathis Brothers Furniture / sleeper sofa defect and customer service

Am
Aug 21, 2019

I ordered Sleeper sofa from Ashley's furniture store. The day of delivery (after almost 7 weeks of wait to get our furniture) I got a call that there was a minor defect/ tear on backside of sofa. I was given an option to get a discount or have the defect repaired at no cost. Since it was a...

Mathis Brothers Furniture / leather upholstered bed

Ma
Aug 02, 2019

Mathis Brothers FurnitureBEWARE! Mathis Brothers is selling "fake leather" and passing it off as 100% real leather. I purchased what I thought was a 100% leather king bed, but later I was shocked to find out, it wasn't leather at all. I paid 2000. for a customer Bernhardt leather bed, only to find out when the bed...

Mathis Brothers Furniture / sleep comfort guarantee not honored-customer #[protected]

Dh
Jul 08, 2019

My husband and I purchased a King size Tempurpedic Pro Adapt Hybrid mattress at your sleep center in Broken Arrow on 6/23/19. We had previously been told that in order for Mathis to honor the 30 day comfort guarantee that we would have to purchase a mattress protector, which we did. After...

The Mathis Brothers Furniture / return/ exchange policy on damaged goods

Kk
Jun 27, 2019

I have been a customer of mathis brothers since buying my first living room sectional in 1982. Over the years I have spent 10's of thousands of dollars with the mathis brothers. I've seen good changes such as eliminating the "shopper stalkers" sales practice. I've also seen some not so...

Mathis Brothers Furniture / mattress doesn't meet standards

St
Jun 24, 2019

I purchased a queen size mattress on June 17th. We told the salesman that we wanted the same mattress that we had purchased in 2016. last night June 23rd was the first night that we slept in the new bed. It is not the same mattress at all. This mattress hurts our backs and won't work for...

Mathis Outlet / raised platform

Ja
May 24, 2019

Recently purchased a bed, night stand and Chester drawers from the main store in OKC. The next Saturday we went to the Mathis outlet to look at mattresses, while there the salesman showed us a raised platform for the mattress. We decided to purchase it. Fast forward a few weeks as our bed...

Mathis Brothers Furniture / complaining about customer service. issue after issue

Am
Apr 13, 2019

So my husband and I went into store and purchase a sectional and also rug. We done the delivery and sign up membership . The salesman told me that we purchased the last rug. So it was set to be delivered 4-6-19. So on 4-5-19 I received text to confirm order and I see the rug was not on...

Mathis Brothers Furniture / furniture & customer service complaint - service# [protected]

Me
Mar 26, 2019

My husband, Tony and I have been long standing customers with Mathis Brothers.in fact, Mathis Brothers is the only furniture store I have purchased from. The reason I have continued to be a committed customer is because of the quality of furniture you have delivered and because of the...

Mathis Brothers Furniture / customer service

Po
Mar 09, 2019

The Customer Services Department for Mathis Brothers summed up in two words: IT SUCKS. We delivered a lazy-boy recliner rocker there on Sunday March 3rd for repair. We were to, d we would get a call on Monday or Tuesday as to what the repairs might be. No call ever came, I stopped by there...

Mathis Brothers Furniture / product sold/ falsely advertised

Kr
Jan 01, 2019

Date: 12/26/18 Order: [protected] Ontario Location I purchased a clearance mattress for my son for Christmas that the sales person stated was firm and just a display model. I asked him how long do they change display models and he said every two weeks. My mattress is 100% defective. It'...

Mathis Brothers Furniture / barrish sisal living room sofa, loveseat and chair set

Ds
Dec 17, 2018

We purchased a 3 piece living room set and other items on June 5, 2017 from the Indio, CA Mathis Brothers Furniture location. Our order #[protected] states the living room furniture is Barrish Sisal sofa, loveseat and chair. We also purchased bedroom furniture, king size mattress, as well...

Mathis Brothers Furniture / poor customer service on repairs

Mi
Oct 22, 2018

We purchased a sofa, chair and ottoman in June of 2016 at the Ontario Mathis Bros. store for $1984. We started noticing problems with the furniture around January 2017, Springs popping out the bottom of couch, padding deteriated in the couch & chair arms, seat and back cushions collapsing...

Mathis Brothers Furniture / franklin 5 pc dining 4 bar stools, tall bench

Yo
Oct 20, 2018

Mathis Brothers FurnitureWe purchased our dining room set on 11/4/17. As we approach our 1 year warranty, I would like to resolve this issue as soon as possible. A few days ago sitting on the tall bench model # WIN - DFDT45524 the piece of long wood at the bottom that one would be used to rest feet suddenly broke!...

Mathis Brothers Furniture / delivery of furniture

Lo
Sep 30, 2018

Order #[protected] September 30, 2018 I was called on Wednesday 9/26 stating my sofa was ready to be delivered. They wouldn't schedule it until Friday and said I would have a 2 hour window. The email Thursday evening scheduled it until after 5:00. I called first thing Friday to inform them I...

Mathis Brothers Furniture / dining table transferring issues

Mi
Aug 07, 2018

I ordered the Besteneer round dining table from Ontario location on July 19th. It was scheduled to be shipped from the Indio location. That is a 1.5 hour drive. I was told it would take a few days to ship down then it can be placed out for delivery. It is now August 7th. Nearly 20 day...

Mathis Brothers Furniture / leather sectional

Mi
Jul 05, 2018

Mathis Brothers FurnitureThe leather sectional we had replaced once due to peeling is having the exact issues but WORSE. We work 40+ hours a week busy on weekends, Of a family of 3. So the usage has been below average. But anyway you sit in the couch it is peeling. We thought it was a defect in that one couch...

Mathis Brothers Furniture / lack of follow through

Pa
Jun 04, 2018

I purchased on 9/13/17 a new 82" live edge dining table and matching live edge bench. The bench and table had scratches when we unpacked them at home. We were promised by the salesman when we called to complain we would receive a replacement table and bench. This has not occurred. We are...

Mathis Brothers Furniture / sofa

Sp
Jan 30, 2018

Bought our sofa in november 2016 with the extended warranty, salesman told us they would replace with new furniture every time there was a repair needed, some metal bars were clicking together in recliner so we took it back (65 miles each way) in april 2017 and they gave us a replacement...

Mathis Brothers Furniture / prior repairs done to table order # [protected]

Ri
Nov 24, 2017

On October 12, 2016 purchased a dining table set from Mathis Brothers. Shortly after purchase, I discovered that the table top was separated from the supporting section of the table. We contacted Mathis Brothers and the table was picked up for repair and returned approximately one month...

Mathis Brothers Furniture / delivery and customer service

Ja
Nov 09, 2017

I bought new furniture for our new home from the Ontario store and had it delivered to our home in big bear which is 60 miles away so we had to wait for it to be delivered. It showed up on time and looked great but my wife informed me the drivers backed the truck into our gate with the...

Mathis Brothers Furniture / customer service

Tl
Aug 14, 2017

My name is Todd Lindsey, [protected]. The process started approx. 3 weeks ago, I was unhappy with a sofa and love seat I purchased nearly 1 year ago, I was told I would possibly be able to return it and purchase another set. After dealing with customer service in-store, they sent someone out...

Mathis Brothers Furniture / customer service is a joke!

Gb
Jul 18, 2017

One week ago I wrote a complaint about how poor the customer service was at the Oklahoma City store. On Thursday of last week a crew came to pick up a section of my sofa for repair. The repair had already been authorized. The parts were waiting in the shop and were ready to be installed. I...

Mathis Brothers Furniture / sales manager/ customer service/ mattress/furniture set up

1d
Jul 08, 2017

I paid cash for 3 queen bedroom set + 3 mattress set. I was out of town when delivery and set up took place was missing 1 nightstand and no headboard and footboard was not in stock for 3wks so I want to Morrs got it in 2days. I paid for my sister extra nightstand too for her bedroom set. 1...

Mathis Brothers Furniture / horrible customer service

Do
Jun 29, 2017

I wish I had seen this site before spending almost $18k in furniture for our new house. Products are good and at a good price BUT the delivery process is absolutely unacceptable. 9 delivery trucks later (and days taken off work) we still don't have all of our furniture. Twice the...

Mathis Brothers Furniture / warranty claim on mattress

Ro
Jun 12, 2017

On March 9, 2017 I received a phone call from Sean Patterson reporting that he had never received my warranty paperwork or the photos of my mattress, even though I had hand carried all of this into the customer service center. Sean requested that I send him photos of the warranty paperwork...

Mathis Brothers Furniture / customer service

Mo
May 21, 2017

I went into Mathis Brothers today to pick up a zoo pass. I am greeted at the door as always with all of the sales man. I will admit I looked rough. I was in a t-shirt, sweat pants, hair in a pony tail, and no make up. I had been helping my mom all day and she offered to ride with me so I...

Mathis Brothers Furniture / Service manager

Bo
Sep 23, 2016

Been trying to have service manager Katie to return my call. She keeps telling she will get back later in the evening.No call, then call i back Shes on another line will call back in the morning still no call.This has been going on each for a week, and now i, m told she won't be back till...

Mathis Brothers Furniture / They would not release the furniture for delivery, even though I had already paid for it

Mt
Apr 25, 2016

I am an American living in San Miguel de Allende, Mexico. During a visit to my brother in Indio, California last September, we went to look at furniture at the Mathis Brothers store there. We found the exact sofa and chairs for our living room that would be perfect. We fell in love with...

Mathis Brothers / Goods not recieved

Gs

Ordered complete dining room table and 12 chairs, hutch, ottoman and matching chair. We paid $800.00 dollars to have goods shipped to Blaine Washington (as we live in Canada). Went to pickup goods, came through customs with paperwork paid duty on goods only to find out once home that there...

Mathis Brothers Furniture / Failure to deliver

Du

Mathis Bros is the worst furniture buying experience I have ever had. A bedroom set that was ordered and paid for was never actually ever made. Delivery dates came and went. The store continued to pretend the furniture was coming when they knew it was never made (final confession by the...

Mathis Brothers Furniture / Poor customer service - delivery

Ke

Back in August my wife and I decided to use Mathis Brothers to furnish our new house. We had a great salesman, Chris Gibson (who is no longer there), and after spending several hours and over $11, 000 we had picked out furniture for our dining room, living room, master bedroom and 7...

Mathis Brothers / Missing Parts/Poor Customer Service

Vk

We recently purchased a China Hutch, Curio Cabinet, and a Sofa from Mathis Brothers on 2/7/10. When they delivered the items on 2/10/10, the shelf pegs were missing for the glass shelves in the china hutch. I called them that evening and was told to call back the next day as customer...

Mathis Brothers / Still waiting for delivery of Sofa 2 weeks now

Dy

I Bought a new sofa, love seat and ottoman at Mathis Brothers a over a week ago, said it was in stock and I would receive it last Weds. When delivery showed up, the only thing they had was the love seat and ottoman. Said the sofa was on back order. Said it would be delivered by Next Wed...

Mathis Brothers Furniture / WORST CUSTOMER SERVICE EVER

Fa

My Husband and I were moving into a new home and decided to buy alomst an entire housefull of furniture. We went to Mathis Brothers and while shopping for new mattress encountered a salesman by the name of TY. Ty was very nice and assured us that they were happy to have our business and...

Mathis Brothers Furniture / Return Policy sucks

Pl

About five weeks ago, I went to the store to buy a coffee table, end table, and entertainment unit that matched. Because all of the items were not on the floor and available, I had to order them. What I found out today--because it was a special order, all sales are final no matter what...

Mathis Brothers / Damaged sofa due to improper tying to pickup truck

Mc

I bought a loveseat sofa, a recliner and a coffee table at the same day which was loaded and secured improperly by them to my pickup. I was just beginning to get to the freeway and the sofa came tumbling down ruining it. I went back to them and they said that I signed a waiver that they...

Mathis Brothers Furniture / bedroom furniture

Ki

I purchased two twin beds from mathis bros. When the delivery men arrived, they place the beds in the room, they were very rude and did not even attach the headboard to the frame. Also at the end of the bed are sharp edges and my children have scratched and bruised themselves numerous of...

Mathis Furniture / Fraud and cheating

I bought a recliner/rocker in April. I did not get the right chair. I could not get back into the store until the 1st part of June. At that time I was told it was to late. I should have come in within 30 days. This really is not right. I should have been given the right chair in the first...

Mathis Brothers / Mathis brothers attempts fraud

Bj

I bought a new office suite from the Mathis Brothers Store in Indio, on June 9th, 2008. They had 5 of the 7 pieces in stock, and promised the two remaining pieces by the end of the month. We got the 5 pieces home and upon unboxing them, discovered that 2 of them were damaged. We took the...

Mathis Brothers Furniture / Stay away from them

I just recently bought a dining set and then an office set. The salesman was incredible! He had a tape measure and helped me and my husband decide on the perfect pieces. Most importantly, he listened to our needs and was patient. We were in the store for almost 3 hours picking the perfect...