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Furniture Lucca Leather Sofas4 +3 seater lucca leather sofas

1
N Jan 27, 2020

Hi bought 4 seater and 3 seater lucca leather sofas bought in January 2017 delivered in April 2017 and been having problems since the day they arrived scratch on leg and arm leg was replaced was told the scratch on the arm was like that accepted and moved on but then 12 months later the seating of the 4 seater started to flatten out and patches of discoloring started to appear on the seating the arms and the back of the sofas complained to Bradford shop was given a number to call called customer service was told to make a insurance claim made an insurance claim in September 2019 after several months of going to the shop in Bradford and making several calls to scs customer service
After informing the insurance company about the problem and issue they turned around and said nothing to do with insurance this was a manufacturer fault should contact the company again and get them to sort the issue out called scs again explained what the insurance company had said then was told by scs to pay £75 so they could send out a technician paid £75 technician came out and said yes there was a fault with the seating and it was a manufacturer fault and also there was a manufacturer fault with the discoloring and patches and most likely the sofas would have to be replaced and that was 4 months ago since then I have made several calls but first was told the parts are on order when asked what parts are you going to change the seating the arms both the back of the sofas how is that possible then was told someone would contact me to discuss replacing or refund but it has been 4 months and every time I call I am told parts are on order and someone will call you I have had enough of this now I paid several thousand pounds for the sofas and the barley lasted over a year before I started to get the problem now if you sit on the sofas you sink in to the bottom and you can not get up with out a helping hand and as for the looks they look horrible as soon as you walk into the sitting room the first thing you see are these sofas that are all discolored looking 25 years old or worse
Like I said it has been going on now for over 6 months and it's been nearly 4 months since the technician has been you have the report he left me a chart with the damage and discoloring I have photographed
And I think 4 months or 6 months is quite a long enough for scs to have sorted this issue out I will give you another 7 days and if I do not get a favorable response then I will have to take this further report this to the trading standards and seek legal advice because I have been quite fair with your self and you have been paid several thousand pounds but the customer service provided is not good enough or the after care
So could you please sort this issue out
Thanks
N khan
5 Preisthorpe Avenue
Stanningley Pudsey
LS287TG
[protected]
Account number [protected]

4 +3 seater lucca leather sofas
4 +3 seater lucca leather sofas
4 +3 seater lucca leather sofas
4 +3 seater lucca leather sofas
4 +3 seater lucca leather sofas
4 +3 seater lucca leather sofas

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