SCS
reviews and complaints

After recently taking delivery of my new sofa

I noticed wrinkling and sagging of the head of

at least three of the chairs,more particularly the corner section. One of the recliner chairs are showing lines across the upholstery and on another chair there is a small fault.

I have reported the first fault before and a technician visited,unfortunately with no successful outcome.

Order number S0056-6620451

On purchasing the furniture I was told delivery round be most likely around the 6th of April. I cancelled a weeks holiday on the basis of this.

I am now informed that delivery will be Monday 17th of April which is absolutely no good to me.

I am a teacher and will be back in school from Monday the 17th of April. The last day I am available is Friday the 14th of April .

I contacted the delivery contact centre and spoke to Sunita, I explained the situation and she just kept repeating dates in advance of the 17th which are useless to me. She then advised I could have a delivery on a Saturday and pay for the privilege!

If the furniture cannot be delivered before the 17th of April at no extra cost to me cancel the whole order.

I will withhold the balance of £634 until I have a solution in writing. If the order is cancelled I expect the £500 I have already paid up be refunded.

Surely a delivery date to suit your customers should not become a battle of wills . I have been more than accommodating by cancelling a holiday based on information given in the shop.

I expect a solution asap please

Never had so much stress in my life, company are nothing but a complete joke, I’ve been messed around and passed from pillar to post for nearly 8 weeks now it’s absolutely ridiculous and I’m still no closer to a resolution! I would not recommend this company and suggest that you steal clear from them they are a complete and utter waste of time! I was told different things from different people in the store and I am not happy at all about it and I want it looking into as a matter of urgency otherwise I will be taking it further with the Furniture & Home Improvement Ombudsman!

I had a cornet sofa delivered in September by scs I payed cash for the sofa and waited over two months for the delivery the sofa arrived in September 2022. The sofa searing cushions are now flat and mishaped it came with a three seater sofa and that one is ok. Going back to the corner one it looks years old down to the flat cushions. I sent a email and had a reply and a prcelist for me to pay even more money to rectify the issue. Surely the sofa should be under a guarantee wher this problem should be rectified by SCS from who we paid for the sofa. I am totally shocked that we have to pay for a sofa that’s an inferior product for the seating cushion s to be re stuffed. This is not right what as been sent to me from you regarding the matter. I know my rights as a consumer the sofa is still under guarantee so please rectify and honour your customer rights I don’t class send a price list to receive the issue I should be covered under the guarantee

Kindest regards

Martin barrett

We purchased our sofa 2 years ago and it was delivered 2 years past November during lockdown. We have reported that the colour has came off one of the seats and we’re told we’d have to pay £70. The sofa is well looked after and clearly there is a fault, this surely should not happen to a sofa that’s two years old and why do we need to pay to have it fixed. We have not heard from SCS since

I want to raise a complaint and want to request a refund for the service i received.

I live in halifax and wanted to get carpet for my new house in manchester so went to the batley store.

When looking at carpets we were given a verbal price for rough floor plan measurements which i provided, we said we would think about it. the manager said we could get 20% off if we purchased furniture, we said we would think about it and then ended up following us roubd the whole store which was uncomfortable.

We then paid the deposit of £100 and a date booked in to take measurements. I asked if the quote includes stairs and landing, the manager replied 'dont worry the measuring guys will sort it out'.

Measurements were taken on said day and was informed we would receive a call soon to discuss price and quote.

We didnt receive one so I drove from my manchester address to the batley store that evening just before store closure and a staff member was staring at us in a serious way, when we explained we wanted to discuss the quote following measurements the staff member asked for the address, when i mentioned my address he replied with 'Ehhhh!' in an aggressive/rude manner as if he wanted us to leave which made my wife upset but we went quietly.

The next day (saturday) we went to the batley store again and one of the staff members recognised us, and he asked if we wanted to pay, i said yes but can we confirm this includes the stairs and landing, the staff member checked and said it doesnt and not sure why it was missed off. He apologised for the other staff members mistake and said we can book in to measure on monday and we should expect a call before hand. Payment of £2,558 was taken for the areas already measured.

On monday i drove 25 miles to my new property waiting for a call but i didnt receive one all day.i then drove 35 miles to the batley store that evening and the same staff member looked at us puzzled when we mentioned we were expecting measurements to be taken. He initially denied promising this and later apologised and then gave us an email for direct contact for a swift response

I subsequently raised a query on the email addressed provided but had no response

Poor customer service which has caused additional stress to an already stressful house move.

So many people having same issues with this and you appear to take no responsibility. It peels, it looks awful. Its the shortest lasting sofa I've ever had in 23 years. Barclay 3 seater and 2 seater recliners in black. If you can't resolve people's issues then stop selling this poor imitation leather. Sofa has been well looked after but both are peeling and my wife is so embarrassed we have to keep throws over them. Poor show SCS

I ordered a leather corner unit sofa at Christmas 2022 the sales person said it would be delivered in march 23,they now have given me 3different dates of delivery and every week the times dates go further up the month I'm disabled have got rid of my old sofa for this original delivery date .what's going on how much longer .I ordered the sofa online they even asked if I would take it in my property if it arrived earlier I agreed.my disability means I'm in excruciating pain all the time what am I supposed to do they don't even want to know on the customer services support.

I purchased a sofa and chair from the SCS outlet in Straiton retail Park Edinburgh 27/01/22 it was delivered on the 12/05/2022, sales order number SO113-5749192.

Initially there were two main thrusts to my disquiet, one of which will have no bearing I fear on any outcome and that was the advice I was offered instore as to the suitability of the sofa being raised on a platform, I have mobility issues, whilst this advice is anecdotal it certainly is not apocryphal, I was informed that this would not be an issue and it was perfectly compatible for such an arrangement, how untruthful this advice transpired to be.

My main complaint now is the suite began to develop serious issues within a couple of months, primarily the propensity for the cushions to dip alarmingly in the areas adjacent to the armrests leading me to complain in person to the store from which I made the purchase, they advised me this was attributable to general wear and tear as did customer services to the point of absurdity when I was told it was because I was sitting on the sofa, eventually they arranged for a technician to attend.

An examination was undertaken, and a report complied and submitted which unsurprisingly concluded that there were no issues to be addressed.

I choose to contest this report and would argue that there is a fundamental issue with the sofa, something that the retailer has to prove was not there when the furniture was delivered the onus does not lie with the purchaser.

According to the Consumer rights Act 2015 the purchaser has the right to expect the merchandise to be of Satisfactory quality, As Described, Fit for Purpose, and last a Reasonable length of Time., none of these definitions, I believe apply to the article bought.

I would like to be fully reimbursed for the monies spent, arrangements for repair would I assume be the preferred option for the retailer but given my experience to this point I have no confidence in their ability or their integrity.

Cindy Simpson

Ordered start of October. Moved house and asked to cancel 8 days later. Was told by the store it was in production and because it was a contract for a bespoke item of furniture my statutory rights didn't count or matter. After this, we were contacted by the Bolton store and told it could be changed but delivery would be put back until first week of December. The confirmation then said 13th January. We contacted SCS and after many calls we were told that because we had changed the order again which was actually the store changing a mistake in the order it would now be January. But an old stock sofa could be provided. I asked to register a complaint. A discount was suggested, but I asked for the complaint about being misled to be investigated. On the 11th January received an email to state the balance should be paid to avoid delays in delivery which was paid. To then get an email on the 13th January the delivery would not be until at least the 30th of November. Again I complained and got the usual dismissive 'its our policy', you can't change the contract even though SCS have no kept us informed and breached delivery promises 3 times and can I offer you an insulting amount of compensation. Which was far less than in December! A complete shambles of a company that will not accept complaints.

We bought a lazyboy sofa from SCS 9 months ago and after 7 months ago every time you sit on it it leaves wrinkles and creases when you get up I called the aftercare team they came out and said there is nothing wrong with it mechanically I said I know that but it needs some thing doing to the material where you sit may be tightening but they keep coming back and said there is nothing they can do but you can clearly see from the pictures there is something wrong with it

Hello, I purchased a sofa that arrived September 2022, already the cushions have started bobbling and deteriorating. I would expect this after a couple of years but not after 5 months, now you can try and say this is wear and tear but as the sofas are in a house hold of two working professionals with no children and no pets you can imagine the sofa does not get used much. I’m really disappointed as I paid in full (cash) when purchasing the sofa and was not expecting it to be like this after 5 months of minimal use.

Tried contacting the aftercare department on the 16th of December hoping I could get them problem resolved before Christmas.

Tried on many occasions of which they tried to call me once but I couldn’t take the call at the time.when I tried to call back I was back to square one .

Sent pictures of the issue and again nothing.

Made arrangements at Christmas awkward 😔

I have been an scs customer many times and I am extremely disappointed.

Thanks Sean.

7southlands kirkheaton huddersfield

On Saturday the 17th I was meant to receive my sofa. So my partner took the day off work to wait for it. It was meant to arrive at 8.10am. I called at 11 and was told it was going to be delivered. Phoned at 3 and was told the same thing. At 6 o clock, the 3rd time I called, I was eventually told it would not be arriving due to a breakdown of the van. If I hadn’t of phoned I would never of found out as there was no communication to me at all. I was then told it would arrive on Monday, today, the 19th. I was not given a time slot or sent an email of any confirmation of this. Me and my partner both went to work thinking it wouldn’t show up again. I was made aware I would get a phone call one hour before they showed to make sure we were in. This did not happen. The only phone call I received I was them telling me they were outside. Luckily my partner only works 2 minutes away so he got there quickly. If this wasn’t the case I’m not sure what would have happened. I wouldn’t have been so annoyed if this had been communicated to me, also baring in mind the first date I was given was the 9th. I’m grateful to get my sofa before Christmas but the lack of communication is appalling. I understand things happen and it’s a stressful time for everyone but I would of really appreciated to be told what was happening before the end of the day and after 3 calls. Especially seeing as we were meant to get it so early in the morning. I’m very disappointed in the customer service received.

My email address is [protected]@icloud.com

I would very much appreciate a reply.

This has been an ongoing problem with the structure damage of my recliner chair,

First reported in February 2022.

The chair is still under warranty as not yet 5 years old.

we have been been fobbed off with excuses to avoid doing this repair, the last today being the engineer after arranging to attend today calling saying he could'nt fit the parts on his van,

we have been treated really badly.

so now we are going to take this to court, and request all the reports that have been made after the engineers visits and all other correspondence.

We will also be making it known through every social media and at your shops of the bad way that you treat your customers and advise any one thinking of using your company to go elsewhere, your customer service operators are rude and unhelpful,

I had my carpet fitted on the 6th of December. When I got home the carpet grippers were sticking out the carpet (not visible). My 11 month son was crawling through and cut his leg on them. I felt around the carpet and you can feel the carpet grippers all around the room not just the door way. I called on Wednesday was told I'd get a call back on Thursday. No call back so I called on Thursday and got told I would get a call back on Friday. Still no call back. This is a health and safety issue! Called on Tuesday and spoke to a lady named Sophie. She was not helpful, very judgmental and arrogant, very very poor customer service. This is effecting my mental health now. I've had many carpets fitted and never had an issue until scs. This should not have taken this long to fix and it's caused harm to my child. I hope your customer service girl gets better training on how to speak to their customers as it's disgraceful.

Purchased my sofas end of August 2022, was told that the delivery would be November but more than likely would be October. Paid the balance early November as delivery was scheduled only to be told that it was delayed and now it is delayed until January 9th 2023, we all know that won't happen. Been offered £200 compensation and been told by the manager at the store that this all that they will offer, so I either take it or cancel the order! I have asked them to find out how many deliveries they are making on time, and told that they don't have access to that sort of information!. Ive asked to speak to somebody more senior than him, only to be told that there isn't anyone. They were very keen to make the sale & take the money but not so keen to deliver the goods. Customer service very poor

I bought 2 x 3 seater sofa's, after 3 months they have come apart in none less than 12 places. I have complained, they sent a technician to review them and then said they will repair them. They would have replaced them IF I complained within 30 days of delivery, well, they were not falling apart within the first 30 days but I have been quoted by SCS 'it is their legal obligation to repair them'. After pressing the SCS 'aftercare' team member, there legal obligation is to me, the client and not a governing body or anyone else. I therefore requested they be returned and I choose something else but due to their 'legal obligation' they cant and the sofa's must be repaired. In other words, they gave me zero choice.

SCS is a high street brand, but beware, they produce extremely substandard goods, I now know this after digging around and seeing the various horror stories.

Their aftercare team, frankly do not care and should be renamed 'after taking your money we are the do not care team'.

Utterly disgraceful service, disgraceful quality, and border line arrogance from the gent on the phone, especially when he simply cut me off whilst I was talking, and yes I was talking not ranting.

Sadly though, looking at their review scores and the countless complaints they have received they have no intention of improving and will continue to simply rip off unsuspecting customers. I even offered to purchase something else from SCS and stated I do not want a refund but this was ignored and in short we are now stuck with sub standard sofas, which are on finance for the next 3.75 years, they will not last 3.75 weeks.

Husband is disabled have been waiting for a year for a replacement sofa the original was badly manufactured, customer service are crap, no one wants to deal with it, meanwhile husband is in constant pain. We’ve had so many phone calls advising of delivery date but never happed.

Utter rubbish company.

Will be advising trading standards and the ombudsman.

Account number S0035~6013687

Mr John smallwood

Nn6 0bd.

We received our sofa from you roughly 6 weeks ago.

The back cushions are in a terrible condition. See photos.

The seating cushions are also permanently dented even though they have special foam in them.

We have puffed up as informed to do so and still there are deep creases in them.