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SCS Sofasbad aftersales service

1
T Review updated:

SCS Sofa's don't go anywhere near them they are happy to take your money but the moment you have a problem their after sales are s**t are they do not want to know

We have been waiting 9 months to have faulty goods replaced/repaired and still waiting

Finally ran out of patience and want our money back

suddenly they seem to have lost all knowledge of our complaint and we have to start again

we will be taking legal advice shortly and want warn anyone thing of parting with their hard earned cash to SCS - DON'T they are c**p and there products are substandard and c**p. Don't do it.

  • Liz letham's Response · May 10, 2018

    Hi not had a direct debit date yet for a suite I got from you 24th Feb. You took a payment 8th April.

Responses

  • D
      Sep 11, 2008

    Paid over £2000 cash for this suite and over 4 months of the Autumn/Winter one of the chairs in particular and the rest of the suite soon after showed signs of apparent fading.
    We have had 3 independent upholsterer who all confirmed that the problem was fading. A visit from the Store Manager concluded with an offer to exchange the most obvious piece, a chair, which we turned down fortunately. A visit from the manufacturer's Quality Control man resulted in a load of bulls**t and the blame put on SCS failing to tell us that the fabric would 'settle'.
    We have been in dispute with them for 8 months so far and all they do is play for time. They have admitted in a letter to us that the problem is down to fading. Now waiting to hear from their Head Office following my threat to sue them. Even they are messing us about and I intend to proceed with County Court action within the next few days if I hear nothing from them.
    I would not recommend this company to my worst enemy.

    0 Votes
  • S
      Jun 02, 2018

    @D Jassie Please update me with this. I am experiencing similar

    +1 Votes
  • S
      Nov 12, 2008

    We purchased a four seater sofa and a love chair from SCS in March, when they were delivered the sofa arrived with 1 foot missing, they said it would take about 8 weeks for a new foot but fortunatly the Bridgend SCS said we could get one from them straight away, so far so good. After about 2 months the cushions on the sofa went really soft in the middle and when someone sat near the middle the cushions near the edge (arm) went up in the air so it was incredibly uncomfortable for 2 people let alone 4 which is what we purchased it for, still we let it go, then one of the cushion covers started to come undone so we had to get out one of their upholsterers and they orderd us some more, ok, not going great but after about another month the arms started to make a popping sound and bend in, when I made a complaint to the head office the lady on the phone knew excactly what I meant so it must have been a common complaint. Again out came an upholsterer and said that the fibre board in the arms was collapsing and it would be a big job to repair them. After I got intouch with Bridgend again I was told after 2 months of waiting that they would repair the arms but by this time we did not want a repair and wanted a full refund. I have to say a big thank you to Simon the manager of Bridgend SCS as he did get us a full refund and we went on to purchase a new sofa from a department store. After reading pages of complaints online about this company I realise how lucky we are and would advise anyone not to deal with company as their sofas are rubbish, ours did not even last 6 months and we have no children it was just adults sitting on it and even if we had a family of 10 I do not expect a sofa to last just a few months.
    I do have to say one thing, the love seat was fab, really comfy and seemed to be made much better than the sofa but was so pleased to see the back of the lot of it...
    Again, I have to thank Simon the manager as not for him we would have had to take legal action and who needs that..Shame other managers in other stores are not so helpfull

    +1 Votes
  • J
      Nov 19, 2008

    We ordered our 3k sofa from scs on the promise from the sales team that the sofa will be in our house in 8 weeks! were on week 13 and still no sofa!!! and yet there are adverts promising christmas delivery DO NOT BELIEVE SCS ITS ALOAD OF RUBBISH GO TO DFS OR ELSWERE!!! we have called the branch that we purchased it from n their reply was"""it MAY be in for end of the month""""!! well thats fine as soon as we recieve it we MAY pay you if we are compltely satisfied!!!

    0 Votes
  • J
      Jan 28, 2009

    ive had my suite 8 months anen d noticed when people sat on it the sofa touched the floor you can definately see a dip in the middle. customer services sent someone out who said he will get it repaired by putting a piece of wood underneath to strength it. i said i dont want it repaired and stated i would rather have a new one he said i had no chance of getting it replaced. does anyone else think this is unfair?

    0 Votes
  • J
      Feb 25, 2009

    i bet julie is the size of a house to bend a sofa like that, come on who do you bend it its not scs, s fault you weigh 60 tons eh

    -5 Votes
  • J
      Feb 25, 2009

    its not scs, s fault julie weighs so much as any one will no that the weight limit on a sofa is 22.5 tons,

    -3 Votes
  • D
      Mar 21, 2009

    i bought a sofa on the 19th of december and it was delivered last friday, the thing is its not the same quality as in the showroom and when it was delivered it had a bid rip underneath it cost me 1695 with the tear cover

    its so frustrating that the first direct debit will go out next month but i dont want to pay for the sofa as its not the same quality and on top of it its faulty scs said someone will come out to c it on the 11 of april but i want a refund as i did not pay for a faulty item.

    if they say we will repair it i will say i did not sign for a direct debit for a faulty item that had to be repaired later on.

    do u think i can get a refund?

    0 Votes
  • S
      Jan 02, 2011

    you are right they are aload of s--t i bought a corner unit settee from them with the promise it would be delivered for chritmas it arrived febuary after a load of lies saying it was in the country etc

    0 Votes
  • T
      Jan 24, 2012

    yes you got it .. once we have you money its a big f..k you, , this was part of my scs training.. its all about making the rich richer and the investers happy...the staff are treated like ### if they dont hit ther sale targets

    0 Votes
  • B
      Apr 08, 2012

    scs stands for one thing SERIOUSLY CRAP SOFAS

    0 Votes
  • T
      Apr 09, 2012

    all the way from cheap China even the lay zee boy is cheap China pøo all sofas have a 200% profit margin to cover there intrest free bull, ,

    0 Votes
  • T
      Apr 09, 2012

    cheap China sofa s what do you expect

    0 Votes
  • S
      Nov 22, 2012

    We bought a sofa in January, wen it was delivered it was the wrong size and the foam in the sofa was not what we had asked for, the issue ws raised with the delivery man who still Left the sofa behind n told us to contact the branch, the salesmen wud not take liability for the measurements nor would thy take responsibility for the foam, we have written to head office on three occasions n funnily enough the have not replied once since we raised the issue nor did they help in any other way, the corner doesn't fit in our room n no longer we have a corner suite as we have had to separate it, scs wanted us to pay another £400 to get the chair cut to fit our corner...Very Disappointedd with the service at the store but discussed with head office...

    0 Votes
  • D
      Dec 21, 2013

    purchased settee from scs southampton . contacted them 8 weeks after delivery. couldn't sit on it anymore. it was uneven wobbled . had no feet on it . there upholsterer an elderly gentleman who had a job to move the settee. he told me it didn't sit right as my floor was uneven. its a newish flat floors is fine. when he did look there was a metal bar hanging down. he was like david bailey took photos. and said i will see if i have any feet on the van. this is the third time he's been out. i said I've had enough of this and want a full refund now . he said in all my time love never known them refund or replace anything. it is now going to court. their treatment to customers is appalling . has anyone else met this elderly upholsterer they send out. recently had a letter from them saying the upholsterer gave a thorough examination and it was ok. he didn't bent down looked aT THE FRONT. THAT WAS IT

    -1 Votes
  • L
      Aug 26, 2014

    Bought my corner suite in 2011, since buying it I have had numerous of problems. First of all the both swivel chairs broke the springs where broken, they have been out to repair them 3 times the last time they replaced all the suite with metal springs, bear in mind I have suffered minor injuries with the metal staples that constantly stick out of the settee or chairs. I am sick and tired of this furniture store fobbing me off with lame excuses, they won't replace or refund, the only thing we can all do is continue to run there shoddy furniture on all social websites, then maybe people will take notice of other customers problems with scs, and will look else where to buy decent furniture.

    +1 Votes
  • S
      Oct 01, 2014

    Got an upholstered Chesterfield. Within weeks I noticed the cushions were sagging and you kept tipping towards the centre when you sat on them. Complained and they sent an upholsterer around. He said I had not been fluffing them up correctly.. He took around an hour to fluff them and left. Within an hour of him going I was back to square one.
    They do not fluff up because they have separated and the stuffing has balled up making it impossible for them to hold their shape.
    Complaints are ignored and all posts on their facebook page are quickly deleted.
    I have not had this suite 18 months and I am consigning it to the skip.
    Save your money people, avoid this company at all costs.

    +1 Votes
  • L
      Nov 10, 2014

    I ordered a chocolate stratos sofa - the delivery men starting to unpack it and it was red. I was supposed to receive a call back from the sales man I placed the order with and he has failed to call. May be its because I require a refund.

    0 Votes
  • D
      Nov 20, 2014

    2 months ago we ordered carpets, laminates for the whole house & a Sofa.
    First they delivered the wrong laminates. Then they delivered broken fittings for joining between the rooms.

    Then on the day they were due to fit the carpet... the only brought it for two rooms instead of 3.. So far, 4 days having to stay home for them to redeliver due to all their mistakes.

    Today the sofa was due to be delivered, which we've been waiting on for over 8 weeks. It's the wrong colour.
    So now for Christmas, we'll be sitting on stools around the TV.

    They're the worst company I have ever had the misfortune of dealing with.

    0 Votes
  • H
      Nov 20, 2014

    Bought a 3 seat settee and a swivel chair september 14 from oldham store, the lot looks like it is 10 years old not 3 months, we took the cushions to a good furinture retailer who said the foam thats been used is the stuff used in headboards and is not suitable for use as cushions, beware and avoid SCS "### Crap Sofas " the worst thing is we paid extra for foam cheeky b******s never again avoid avoid avoid

    +2 Votes
  • G
      Nov 24, 2014

    We've finally had enough of the appalling company. We ordered our first chair from SCS and paid the required deposit. We were contacted by the warehouse with a delivery date. When I asked if I should therefore pay the balance of the chair the warehouse told me they could not take my payment but the store would call me for payment before delivery. They did not call me and they did not deliver the chair. The local store continued to lie saying they had called me despite both my mobile phones showing zero missed calls and zero messages. Eventually the chair arrived, OK. We decided to order a matching chair and would you believe the exact same scenario again - paid deposit, told store would call for balance, no call, no delivery, more lies! We had also ordered & paid for the "free" carpet with the 2nd chair. We received no call to arrange delivery of the carpet so we, again, phoned the store to chase (as it takes forever for them to answer the phone, honestly 6 - 8 phone calls per day just to get them to answer the phone!) and delivery was due today. Guess what, no carpet! When I called I was told it had been sent to the wrong depot. When I explained this was the 3rd time they had mucked up (3 orders, 3 trips to hell and back!) I was met with a total lack of concern. I cancelled the order and requested a refund so then the excuses start about why they cannot refund me. I always pay by credit card for just such appalling scenarios (although this is the first time in over 30 years I've needed the help of my card provider) so I have no concerns as my credit card company has confirmed they will refund my money. The lesson here...DO NOT BUY ANYTHING FROM SCS - SCS STANDS FOR SHODDY (polite version) CUSTOMER SERVICES, THEY WILL TAKE YOUR MONEY AND NOT GIVE A RATS ABOUT DELIVERY OR CUSTOMER SERVICE.

    0 Votes
  • T
      Jan 28, 2015

    WE ORDERED 2 SOFAS FROM SCS IN DECEMBER, AFTER BEING TOLD IT WOULD BE 3-4 WEEKS DELIVERY, WE GOT A PHONE CALL ON MONDAY 19TH, TO SAY THE DISTRIBUTION CENTRE WOULD BE DELIVERING TO THE CORTONWOOD STORE ON THE FRIDAY, AND THEY NEEDED TO GET IT OUT TO USE ON THE SATURDAY. ON FRIDAY GOT ANOTHER CALL TO SAY SORRY WE CANT DELIVER IT ON SATURDAY, BECAUSE THE DISTRIBUTION CENTRE HASNT GOT ANY VANS FREE!! SO WE WILL CALL THEM ON MONDAY, AND GET BACK TO YOU! MEANWHILE WE GOT RID OF OUR OLD SETEES ON THE THURSDAY EXPECTING NEW ONES ON THE SATURDAY. GUESS WHAT!! NO ONE CALLED US ON THE MONDAY, I HAD TO RING THEM, FOR THEM TO TELL ME THAT THE NEXT AVAILABLE DATE WOULD BE THURSDAY THE 29TH!! I WAS VERY MAD, ONLY FOR THE LADY (ADMINISTRATOR) ON THE OTHER END SAYING THAT "THERE WAS NOTHING THAT SCS COULD DO ABOUT IT! MY HUSBAND THEN CALLED THEM BACK UP AND ASKED TO SPEAK TO THE MANAGER, WE WERE TOLD THAT IT WOULDNT BE ANY GOOD AS THEY DONT HAVE MUCH AUTHORITY! AFTER 30MINS ON THE PHONE ARGUEING WE WERE PROMISES DELIVERY ON THURSDAY! £100 COMPENSATION AND AN HOURS NOTICE! THIS WAS A VERBAL AGREEMENT, WE STATED THAT IF IT WAS CANCELLED AGAIN, WE WANTED TO CANCEL THE ORDER! IT WOULDNT BE THEY SAID! YOU CAN TRUST SCS!, GUESS WHAT THE NEXT DAY THE MANAGER PHONED TO TELL US THAT THEY HAD MADE A COMPLETE MESS AND THE SETTEES WOULDNT BE DELIVERED UNTIL THE 11TH FEBRUARY! AND THAT THEY HADNT EVEN BEEN MADE YET!!
    WE TOLD THEM WE WANTED TO CANCEL THE ORDER AS IT WAS GETTING RIDICULOUS, MY 3 CHILDREN WERE SITTING ON THE FLOOR, AS WE HAD NO SETTEES! THEY JUST LIE ALL THE TIME, SCS TOLD US THAT WE COULDNT CANCEL THE ORDER AS IT STATED IN THE AGREEMENT THAT 4 WEEKS EITHER OR, WAS ACCEPTABLE FOR DELIVERY!, BUT IT WAS SCS IN THE FIRST PLACE WHO CONTACTED US AFTER 3 WEEKS LETTING US KNOW IT WAS READY! THE MANAGER IS BLAMING THE ADMINISTRATOR! SCS HAS VERY POOR CUSTOMER CARE SERVICE! WE ARE STILL AWAITING A RESPONSE FROM THE MANAGER AFTER HE PROMISED TO GET IT SORTED OUT AND GET BACK TO US!

    0 Votes
  • H
      Feb 24, 2015

    Visited SCS store in Wednesbury, West Midlands. Too many busy bodies ( staff) at the store but no one was helpful. One of the staff members called nigel didnt treat us very well. When asked for stores contact no. He rolled his eyes . Very bad attitude. Was going to buy sofa and other things but will never go back again. Will not recommend it to anybody. Staff members are not polite or helpful. Make you feel very uncomfortable.

    0 Votes
  • A
      Mar 03, 2015

    You had a lucky escape h Kaur 1. This company is horrendous. They really are not interested in the customer once they have received your money! I bought sofas in October for delivery in 1st March I phoned was advised they expected delivery 2nd March and we would get them 3rd March I phoned them to check on the time to be told that they are being delivered to warehouse today and we could expect them in 2 - 3 days. When I a s med to speak to the manager I was told he was busy, I said he will probably be busy if I phone back and the reply was 'yeah he probably will be!' Great customer service! When you contact the company to raise a complaint all they do is put you through to the store! The store I have been dealing with is Croydon - never again

    0 Votes
  • M
      Jun 22, 2015

    I got my money back by credit card told them I was in touch with trading standards goods not fit for purpose and would be seeking out of pocket expenses .couldn't pay it back quick enough.
    mally

    +1 Votes
  • R
      Jul 01, 2015

    Totally agree with H kaurs comment with regards to Nigel - had very bad experience with him that bordered on him threatening me. Hes a liar, i was lied to on numerous fronts that eventually involved the general manager who i have to say was very calm and professional and restored a small amount of faith in the wednesbury branch of scs.

    +1 Votes
  • M
      Jul 16, 2015

    Ordered Lazy Boy corner unit, waited 10 weeks and when it arrived it was the wrong one. Waited another 10 weeks and when it arrived it was shoddy. There is a one inch gap between one of the linked units. I have obliged them by jumping through every hoop they gave me and still no joy. I have visited the store a lot of times, I have emailed and telephoned their customer service a lot of times and quite frankly, I have been lied to and they have me stitched up like a kipper. I am trying to get my money back through my credit card company. It is a lot of hassle I do not need, I would advise everyone to stay well clear because their sales are great but their after sales is abysmal, unfair and uncaring. I feel like pulling my hair out in despair and quickly turning to drink.

    +2 Votes
  • R
      Jul 21, 2015

    La-Z-Boy Sofa

    We called SCS Norwich this morning and asked to speak to the manager, after explaining to the lady who answered the phone our problems, we were told by the lady that the manager would phone us back directly (it is now 2 hours later and he has not called). She advised that we should leave a revue on 'Trustpilot' and it would then be looked into, this is a peculiar way to deal with customer complaints, but here it is.
    We purchased a recliner leather corner unit with a separate recliner chair to match which cost £4, 169, as we had two La-Z-Boy sofas for over 20 years with no problems. As we are retired we wanted them to see us out. The salesman said it was best to take out Guardsman Insurance as it covered everything, this we did. When it was delivered the corner unit was 2 inches lower then the other units so had to be replaced. Within the year the leather started to flake off the size of a 50p, reporting it to SCS they said because we took out Guardsman it had to go through Guardsman. Guardsman called and said the back would be replaced, after phoning them many, many times they called again, we thought to replace the back but it was to do a water test, this made the spot into a 6 inch large patch. They then agreed they would replace the back as it was a manufacturers fault. We then found two months later they had not even ordered the back. SCS were informed and we claimed back the fee paid to Guardsman and paid La-Z-Boy service to call out, this cost us £60. They called and agreed it was a manufacturers fault and ordered the back. We have now had two call outs and both replacement parts have the wrong fittings. These replacements have taken 12 weeks each. As Guardsman had not ordered anything six months ago I phoned SCS and asked to them before last Christmas to part exchange the units and they said they do not take items back. We are being passed from pillar to post and SCS do not want to know. Office of Fair Trading are our next step as we now are asking for the La-Z-Boy items to be collected and a full refund on the items delivered. I am at a stage when the items will be loaded on a van and placed outside SCS in Norwich with a notice of the way we have been treated and I will take the time to sit on the chair so it is not moved by them and if any one asked I will explain what SCS are like to deal with.
    We have now been advised by Office of Fair Trading (Citizens Advice) that under the Sales of Goods Act 1979 SCS are responsible and a full refund should be given as the units are 'Not Satisfactory Quality' .
    I am fuming with SCS because at the tears my wife has shed this morning because again it was the wrong fitting sent. I am not a complainer just a pensioner who is at his wits end. The La-Z-Boy items have been taken apart and are now in our hall and awaiting collection by SCS with a full refund of £4, 169 plus the £60 paid to La-Z-Boy to call out, that is a total of £4, 229.
    It is now Tuesday 7th July, five days since we were promised a call back from the Norwich SCS manager, still no call or recorded message, the suite is in our way we want it out of the house.
    At last, 7 days after being promised a phone call straight back, we have a call from the Norwich SCS manager, to inform us that La-Z-Boy will take a further 12 wks but will replace the faulty chair. But this is not what we want now, as we have no faith in either La-Z-Boy or SCS. Enough is enough we want the complete units collected and refunded. The service we have received has been disgusting and is making my wife ill, we require the units out of our house immediately.
    On the 13th July the manager at SCS Norwich notified us that they had the authorisation from La-Z-boy to collect the suite, it would not be that week but the week after.
    Yesterday, 20th July, Norwich manager told us on the phone the suite would be collected next Wednesday (29th) or Friday(31st) as they have a van in the area and when received back a full refund would be made. Today, 21st July, the same manager has told us it will have to be like for like, or for goodwill we can select from their store. The goalposts have been moved once again.
    If it is not collected and refunded by the dates given on the 20th July by the SCS manager and a full refund given as promised, our solicitor will take it to court for full refund plus compensation for all the stress it has caused to our health since it was reported to SCS over a year ago.
    Toni it is O.K. saying you are dealing with it but we are in the same situation three weeks later with false promises from SCS.

    0 Votes
  • N
      Jul 22, 2015

    Very Dissapointed new sofa 5 weeks of use broke.5 weeks of no use waiting for parts .Never again buy from SCS.

    +1 Votes
  • N
      Jul 22, 2015

    I bought a new sofa in January arrived end of May broke within 5 weeks still waiting for parts.
    Service at customers service discussing and lies.
    Would not place me to a line manager.
    Never again seen such set up.

    +1 Votes
  • P
      Oct 12, 2015

    Bought a suite in October 2014, was delivered in December, just in time for Christmas, then the problems started in the February, had nothing but trouble with it, had them down three times now, and still not satisfied, first of all, Paid extra for the cushions to bounce back after been sat on . Guess what no chance they stayed in the same position, they also fixed a spring which had come out under the sofa. The front of the suite is sagging, the wood is showing on the cuddle chair, the back of the couch the material is very thin behind the scatter cushions, the suite is 10 months old, and looks like 5 years old, after 5 years old then you could expect things possibly going wrong.I have rang on numerous times, they said they were going to give us new cushions, as a good gesture, , the chap who has been out to see it a few times, has said one thing to us, and something different to them, S.C.S told me that the cushions were coming on the 20th sept 2015, so when I rang, they said no the 26th, sept 2015 I knew what I had heard, Then when I rang again, they could not find anything on their system, so not HAPPY! Then they rang to say the cushions have come in, they can come and do them on the 26th oct 2015, I have told them I have waited for them for months, they said its the only time they can do them, I said you cant do them then, I will be having my scan, well I am sorry but its the only time we can do them, I said do you want me to cancel my scan prior to treatment., I have told them we are taking it further, they have eventually sent me all my reports, and guess what, there coming this Wednesday morning, 14th Oct 2015, we took out the after care insurance, but it dose not come into force until November, 2015 the insurance people were very helpful with me on the phone, and what I can make out is once the year is out, S.C.S KNOWS ITS NOTHING MORE TO DO WITH THEM, so they are passing the book .S.C.S are quick enough to take your money, but the after service is DISGUSTING.!!!

    0 Votes
  • R
      Oct 13, 2015

    NEVER BUY FROM SCS!! - Here's my letter to them...

    To Whom it may concern (I do not have any other contact email address, if not could you forward this onto relevant addresses),

    As a result of a problem I have encountered with the staff in the SCS store on Pipps Hill, Basildon I have found it necessary to seek legal advice and write to you.
    On Friday 11th September 2015 my wife and I entered the store to view carpets and generally have a browse. We began to look at sofas and were approached by salesman Steven Marx. After showing an interest in a sofa set but explaining we were not in a position to make a purchase or leave any deposit until the end of the month and that we also needed to go home to measure up. Mr. Marx told us he just wanted to get the finance and choices in place to secure the price in case it changed and that we could come back in at a later date to finalise the purchase.
    We both were not sure at this point but he repeated a number of times that we were only getting the finance agreed. We both felt his sales tactics were getting pushy and overbearing as he became irritable with our unsureness to set things up (as we had only came in to look at carpets). We both understood and accepted his point ‘We were just setting up the finance and securing the price’. Mr Marx took our details and at this point the systems in the shop were not working properly. While the staff tried to get the system working I was conscious of time and said a number of times 'we really need to go to pick our daughter up from school'. Mr. Marx said it wouldn’t take much longer I felt under pressure to wrap it up get out of the store. I couldn’t understand why it was so urgent, besides we were coming in on Sunday anyway to finalise the purchase as agreed.
    At this point the electronic device for signing wasn’t working either. I then had to go over to Cliff’s desk to sign against the finance to get it agreed. Mr. Marx had disappeared now and as I made attempts to sign the machine it was again not working properly I signed it eventually. We then spoke to Cliff about the carpet we went through some options and he added the amount for the sofas, carpet and peripherals (grippers, joiner and installation) on a piece of paper we couldn’t commit as we didn’t have the actual carpet size and we didn’t know about the sofas as (previously mentioned) we had already confirmed with Mr. Marx that we needed to measure up.
    Cliff asked me to sign and so I did with the understanding that I was agreeing that I wanted them to hold the items for us in order to maintain the sale price as Mr. Marx previously mentioned, again we had the intention we would return on Sunday to complete an agreement this would have given us time for consideration, we had no intention to enter an agreement on that day. Cliff did not at any point tell me that this was the point of sale, that by signing I was committed to a contract to purchase. He also did not at any point make me aware of the terms and conditions on the reverse. The document was vague and messy with illegible handwriting. I believed a more formal printed document with an accurate payment amount would have been created on the Sunday if my wife and I then decided to agree the order.
    36 hours later I contacted the store by phone to tell them that we would not be placing the order. I spoke to a member of staff Paul and explained the situation, he said that it should be fine we had not left a deposit and he would instruct the office that we did not want to continue with the purchase. Within 5 minutes Mr. Marx called me telling me I ‘could not cancel the order, SCS do not do cancellations. I had signed for it and it’s down in black & white'. I visited the store on Tuesday 15th September and spoke to the manager she said that I had agreed to the purchase and she could cancel with a fee and at her discretion.

    I do not and will not accept that I entered into any contract with SCS. I have been legally advised that the staff at SCS have breached a number of consumer practices and legislations. Which are listed below...

    Consumer Protection from Unfair Trading Regulations 2008

    Misleading omissions
    Staff provided material information in an unclear, unintelligible, ambiguous and untimely manner.

    Staff failed to identify the commercial intent of the commercial practice and it was not already apparent from the context.

    Banned practices
    The limited offer was Falsely stated as ending at anytime in order to elicit a rushed decision in an attempt to deprive me of sufficient opportunity and time to make an informed choice.

    Underhand & Pushy aggressive sales tactics made us feel we could not leave the premises. Underhand tactics were used as the arrangement was to agree to get the finance and to lock down the sale/offer price.

    Unfair contract terms
    The term gives SCS wide cancellation rights but did not give me the same right. This is unfair.

    Misrepresentation Act 1967

    Misrepresentation
    I unknowingly entered into a contract believing a false statement to be true.

    As a result of these breaches I seek to remedy the situation and rescind any form of contract that SCS say I have entered into in order to return both parties to a position before it had taken place.

    0 Votes
  • K
      Nov 14, 2015

    If only i coud go back in time and not gone to SCS I bought my sofa and chairs in September this year. Two feet missing on one chair not fit for use.
    I have been down to the shop and rang them every other day.I was told that some one will come to mend the feet but ther failed to turn up.I forgot to say that i reported the feet missing so they tried post the feet through the door.Unable to do this i had to go to the posrt office to pick them up.I just want my money back

    0 Votes
  • V
      Jan 12, 2016

    After purchasing an endurance sofa over 2 yrs ago at a cost of over £2000, we noticed the leather started to peel away after 14 mths . We called Castalan insurance that we purchased with the suite and they sent someone out to review the damage. They decided it was wear and tear and we weren't using the suite correctly! !! I called scs customer service to tell them I wasn't happy with this so they sent someone out, it didn't get fixed it got reviewed and this time there was no fault found. In the meantime I've had Stitching come loose 3 times that has been repaired and then the swivel chair base came loose and the chair nearly tipped over onto my son ! Still not happy rang customer services back and they sent someone else out . I had already by then been on to Trading Standards and written to Scs to say as they were in breach of contract for not repairing or replacing my sofa I wanted my money back. I went into the store of purchase and asked the manager to help and he was rude and arrogant and told us to get a solicitor and take them to court. I complained about him and an area manager rang me to find out what was going on . I explained EVERYTHING to him over a 40 min phonecall and the next day we got a call to say we could return the sofa and go and choose a new one at no cost to us. So that's what we have done. Not the money back I wanted but it's a resolution of some sort and means this piece of crap we're sitting on at the moment is finally going from my home !

    0 Votes
  • C
      Aug 04, 2016

    I had scs come and fit my carpets and kitchen vinal. Which I was not told the fitter was self employed. As to which in the process of fitting this he carelessly scratched my brand new fridge and made dent marks in my brand new vinal that he had just fitted. Mr k m Langford was his name please do not have him he is rude and nasty and is denied doing anything to my stuff. Scs will do absolutely nothing to help and I am disabled they have been very very rude. I am going to take legal action against them it is terrible how they treat there costumers who buy from them

    0 Votes
  • N
      Aug 13, 2016

    Same problem shoddy customer service want to keep on repairing fed up of it surely I have right to a refund ! Oh and beware when they send out upholster to check furniture doesn't leave u copy of report take photos of what u sign do it trust this company

    0 Votes
  • N
      Aug 13, 2016

    Can I ask for money back !

    0 Votes
  • D
      Sep 15, 2016

    15 September 2016 mr & mrs fisher. we had good service up until we paid the deposit, after that constant phone call for delivery of our goods. when arrived they were unable to get through the front door. they then suggested it went through the front double glazed window, then they left we phoned the shop, they had to remedies one costing £150 and the easy one which they could have done on site cost £60 they would except no responsibility to any damage to the double glazing. head office and the shop were unable to help us in any way

    0 Votes
  • T
      Nov 03, 2017

    we bought a great big corner suite just over one year ago and made the mistake of paying £2000, cash (stilly move) just weeks after buying it the catches that attach the backs to the seat broke got them fixed okk now we asked someone to come out and look at the cushions on the seat as they were sagging as much as 2 inches they sent an engineer out he said it is only the cushions setteling down he checked the spring and sprayed them with WD40 wow how good was that now the springs are srteached to the limits and some are snapping by the sounds of them when we sit on the couch my husband an i are both disabled he has has numerous strokes and is struggling to get out the seat now we are very unhappy customers like a lot of you greedy for money but to hell with the customers please do not buy anything from this scamming company [censor] im being polite there can not get a propper email address that works for them we have phoned them lots of times and it cost a lot on the mobile they promise to get a manager to phone back tat has never happened yet bunch of lying scammers DO ANY OF YOU HAVE A EMAIL ADDRESS THAT WORKS FOR AFTER CARE TEAM PLEASE WE EVEN CONTACTED RIP OFF BRITAN WAITING ON A REPLY FROM THEM

    0 Votes
  • T
      May 16, 2018

    HAD LAZY BOY TWO AND THREE SOFAS FROM SCS SOLD WARRANTY £250.00 FOR ANY REPAIRS ETC. AFTER ONLY 36
    MONTHS THE FOAM INLAY STARTED TO GO SOFT MAKING IT A PAIN TO SIT ON.WE REALISED THAT THE WARRANTY DOES NOT COVER THE FOAM INLAY YOU CANNOT UNZIP THE SEATING WISH WE WOULD HAVE KNOWN NEVER EVER PURCHASE LAZY-BOY AGAIN TOTAL RUBBISH

    +1 Votes
  • T
      May 16, 2018

    see above

    0 Votes

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