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Furniture Row Customer Service Contacts

11835 Gateway W.
El Paso, Texas
United States - 79936

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Complaints & Reviews

Furniture RowDk brown leather-like sofa & loveseat with 4 electric recliners & USB ports on each end

We purchased the above mentioned furniture on 2-9-2019 for $2, 477.34 & the loveseat has had a faulty USB port that they replaced. The decorative top stitching on the loveseat came unstitched & they wouldn't make it good because it was March 2020 & year was up so I attempted to repair that. I explained the salesman told us if we purchased the All Away 5 yr warranty it would cover all kinds of issues including the padding if it broke down. Mgr said the man was no longer there & didn't know what we were told.
Now there is a tear just above the console on loveseat. Mgr told us today nothing they could do. The loveseat on left is so broken down it feels as if you are falling in a hole. The right side padding is broken down.
We have purchased 2 end tables, coffee table, microfiber recliner, 2 electric microfiber loveseats, 2 king mattresses, & adjustable frame. We have recommended our immediate families purchase 2 king mattress sets, 4 queen mattress sets, twin bunk beds with mattress sets & chest of drawers. We will never make a purchase with their stores again & will not recommend them again. We have 3 older recliners from different stores that look new compared to this 2 yr old set. I told mgr today this was our last purchase from their stores. He said absolutely nothing.
This is the worst product & customer service we have ever experienced.

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    E
    Oct 04, 2020

    Furniture Row — Electric recliner and love seat

    On May 31, 2020 we purchased an electric Navigator love seat and recliner from We paid $1, 180.77 for the...

    T
    Sep 09, 2020

    Furniture Row — Delivery

    I purchased a bedroom set from this company on August 22nd. I spoke to the store manager Zach green. when...

    R
    Dec 08, 2019

    Furniture Row — couch set

    My wife and I bought a couch set from furniture row a little over a year ago. About 6 months in the stitching...

    S
    Oct 10, 2019

    Furniture Row — carver lay flat laf and raf rec c

    HELLO I recently purchased a loveseat at furniture row mansfield and was told it was a floor model and once i...

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    Furniture Rowquality of furniture is questionable

    My husband and I move often as a military family. We moved into a new home a couple years ago and decided it was time to upgrade our secondhand furniture and some of the cheaper "particle board" pieces we bought to furnish our previous rental. Furniture Row was located down the street from us, so we took a peek at their show room and purchased living room furniture last fall. The living room furniture, thus far, has held up excellently. Happy with the quality, customer service, and delivery, we decided to purchase a dining room set AND a bedroom set from FR earlier this year. Our dining table had to be replaced just a few months after purchase because the varnish was already coming off revealing the bare wood. Surprising considering we only eat at our dining table maybe twice a week and have used only water to clean it. Now, the replacement is starting to have the same issue. Two tables in less than a year, and this set was one of their higher priced options. I know people who have their dining tables for a decade before they begin to show wear. Then, last week, our expensive bed from Furniture Row, just nine months old, broke. One of the slats broke in half when I laid my 18 pound child on the bed to change her clothes. When I called the store I purchased it from, I was told that I'd have to wait for the part, which was backordered, to arrive at the store and pay a 45 dollar surcharge for delivery. Excuse me? Never again. This company sells some really shoddy pieces of furniture with premium price tags. Not to mention that it takes a month following purchase for products to be delivered, which is unheard of. Furniture companies are doing next-day deliveries; it's 2019.

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      M
      Sep 05, 2019

      Furniture Row — sale price

      2 weeks prior to labor day my wife and I were in the store and they have a bike bar that had a sale price of...

      S
      Sep 02, 2019

      Furniture Row — Three different couches. All had something wrong with them

      I received three different couches since June from the furniture row in St. George Utah the managers have...

      S
      Aug 01, 2019

      Furniture Row — furniture row delivery

      This is a horrible and dishonest company. While delivering furniture to one of my neighbors the delivery men...

      G
      Jun 16, 2019

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Furniture Row — delivery drivers

      This past Thursday, 6/13/19, I arrived home from working my PT job. I am disabled after having 20 surgerie...

      A

      Furniture Row — sectional reclining sofa

      I purchased over $6000 worth of furniture from the Lone Tree location in Colorado to be delivered to my new...

      T

      Furniture Row — delivery & bed frame put together

      I ordered two full size beds from Furniture Row Marion, IA. They called scheduled delivery, Porter Moving...

      J

      Furniture Row — [protected]

      January 25th, on Saturday I bought the bed, and told me to pick up on Monday was not properly, not a pickup...

      K

      Furniture Row — living room set/ poor quality and service

      I purchased over $2000 worth of furniture which took 2 months to get the complete 4 piece set due to the...

      D

      Furniture Row — sectional couch problem!

      I had posted a problem yesterday Dec 19 2017 In response furniture rows regional manager here in in Central...

      Mahomet
      D

      Furniture Row — sectional couch

      We waited A week and 1/2 to get the sectional couch which cost over $3000.00 only to have one of the power...

      Mahomet
      E

      Furniture Row — mattress

      I went into your store located at 15380 IH35 in Selma Tx, I inquired about switching my mattress I bought in...

      Furniture Rowcustomer service-horrible

      I called the 800 or 844 # with inquiries of a particular sale and items. During the time I actually was trying to speak the lady was cutting me off abruptly. And she also told me something quite different than the actual store had just told me who btw were not much better. To top it off, the prices that I was "it to last through a particular date the next day when up online which was way before the date that was stated. To be honest, I told them the particular items were only sold at their store and I could not find them anywhere else. Really??? I did more research than they did and now that they're aware they do a price adjustment and go up on the price??? The sales rep at the store priscilla and her manager michael and the customer service lady on the phone were smart [censor] long story short and don't deserve my business or anyone else in my opinion.

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        H

        Furniture Row — was told by sales when o was purchasing sofa it came with 2 pillows

        When purchasing my sofa I was told 2 pillows were included. When I got my couch home there were no pillow...

        Furniture Rowdenver mattress

        I have left about $13, 900 over the years at Furniture Row. I've always got bad attitudes and sarcasm from the employees but I dealt with it because of the good deals but after today I WILL NEVER PURCHASE AGAIN. I previously ordered furniture online and a mattress. I did not like how the mattress felt and went in person to the store to feel a mattress. The guy "Chuey" told me I had to do the change for a new mattress online. So I left the store and called the 1-844 number and the lady said they should of done it at the store. So I had to go back AGAIN and all those guys and Lacey just looked at me like oh shes back. They didn't apologize I had to go again. They treated me like they didn't want me there. My mom was with me and could tell they were not friendly. I will exchange my mattress and never buy from Furniture Row again. They forget I'm providing business to them. I'm just tired of the attitude and over the years it's still the same people there and they don't seem friendly and helpful.

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