The complaint has been investigated and
resolved to the customer's satisfactionResolved FTD Florist Online — no delivery, no refunds
resolved to the customer's satisfaction
On 5/7, we placed an order for mother's day flowers to be delivered. According to their website, "Same day FTD flowers delivery offer applies to online flowers delivered within the U.S. and Canada if placed before 12 noon Mon-Sat." So we requested to have them delivered on 5/7. Well, no flowers have been delivered up to today (5/13). I have called them numerous times and keep getting the order center. All they can do is send the "floral manager" an email. Well... I have 17 emails sent to the floral manager. On one of my calls, they were nice to give me the "Hidden Customer Service" phone number. Well when you hit the option for customer service, guess what, I get dialed back into the order center. I checked my credit card and they have charged me. Matter of fact, they charged me the same day I ordered them. I cant speak to anyone to get a refund. I have disputed the charges with my credit card company and also filed a formal complaint with the Boston Better Business Bureau. WARNING TO ALL... DO NOT ORDER FROM THESE THEIVES!!!
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