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ABC Warehouse
reviews & complaints

ABC Warehouse
reviews & complaints

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60 complaints
15 resolved 45 unresolved
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L
1:54 pm

ABC Warehouse - Poor customer service on failed products all within 10 days!

I purchased a Whirlpool washing machine and a GE stove from ABC, both items had problems within 10 days. ABC Warehouse will not refund or exchange. I was told by a salesman “we are not in the business of selling used appliances, once you plug it in, it’s used”. Whirlpool did send a service tech out under their warranty and he said the parts are back-ordered with no delivery date. Therefore, I called Whirlpool back (remember this is all within 10 days), Whirlpool said we only give refunds if you buy off our website, we sell it to ABC and then they sell it to you, we will repair it when the parts are available and that is all we can do, “we will not authorize for you to get a replacement because the parts are on back-order”. The GE stove, the paint is flaking in the bottom of the oven and no one is responding about that issue at all. Waste your time calling the corporate offices, no one will get back to you. I’m out $1600 and will be on my way to the laundromat when I get off work. Please, if enough people see these posts and quit buying from ABC & Whirlpool, it will put a hurt on their business and that’s the only way to get to these shyster companies, is to cut off their money.

Desired outcome: I would like a full refund or the items replaced

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M

Hi Lisa.

I'd like to assist.

Whirlpool and G. E. are two separate companies. Both, along with most other companies, are having issues supplying parts.

The retailer should be able to get return authorization to exchange the units for you.

Helpful?
0 0
J
Apr 29, 2022 10:46 am

Companies like Whirlpool purposely make cheap products designed to fail, and then don't provide adequate warranty service. Then Mr. Helpful blames everyone and everything except the company where the fault lies. Whirlpool is busy producing their inferior garbage, they could also be producing parts for the inevitable failures, but servicing them under warranty just isn't profitable to them.

Read your warranty and see what Whirlpool is obligated to do. Then contact the BBB and the Michigan Attorney General if they refuse to honor their warranty. That's the only way I was able to obtain an adequate response from Whirlpool.

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0 0
A
Apr 27, 2022 10:46 am

Hello Lisa,

Please provide the purchase invoice and I will see what I can do to get this handled.

Steve Heinzelman

ABC Service Director

Helpful?
1 0

ABC Warehouse - Damaged partial order, manager Joe rude!

I purchased a couch, chair ottoman with 3 tables and 2 lamps with a tv back in September. I received the tables which were broke in the box, my chair that already had its dust cover ripped to shreds and no inserts for the legs to go in. The ottoman is torn when it got here. I have yet to see my couch! Joe the manager talked to me like I was the bad guy talking over me so I couldn't even say what was wrong! He yelled at me because this is the first he had heard about it. He acts like it's no big deal that I am paying for things I don't have! He then hung up on me! Am I supposed to feel like anything is going to be done about this?

Desired outcome: I want my furniture that I ordered, and the damaged ottoman replaced. I also want money off my bill at this point.

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D

ABC Warehouse - Washer Combo

So I have called November 30 my washer does not spin out I called customer service the sky is been out four times ordered two different parts it's still not spinning I wrote a review they said they would get back to me within 24 hours that hasn't happened I called corporate office I've talk to managers and still have not gotten my washer fixed they ordered another part they said they're waiting for that to come in that was way last week this is ridiculous I will never buy anything from ABC Warehouse ever again it's been a total nightmare having to log my clothes to the laundromat and pay for my laundry I'm not even get compensated

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ABC Warehouse - Bad customer service all around

My husband and I purchased a washer and dryer (ge front loader) before Christmas. I'm physically disabled and can not move things. The salesman Jim was rude and abrasive from the bigginning. We bought the extended warranty in case we needed help. The washer and dryer was delivered on Christmas Eve. At first the water wasn't running then we got it working but still no hot water. We called the day after Christmas to have someone come out. The day arrived and we were told the tech would be out between 12 and 5. We waited all day. The tech called and said he was going to be late and would be here around 4:30. 4:30 came around, and the tech called and couldn't even remember who he called. He said he was overbooked and couldn't make it today. When I said how about tomorrow he said no. I turned it over to my husband who then the tech was very rude. We called the warranty department and they said they couldn't get someone out for a week. After that we contacted the salesman Jim at ABC. He was nothing but condescending ignorant and rude. He basically treated us like we were stupid. Ask us to move the washer, which is huge with a pedestal and fix it ourselves. I let this guy know this is NOT my job. By the time my husband got off the phone with this guy, im hollering out "I'll never buy anything from ABC warehouse again.!"

I was going to purchase a dryer for my daughter, not now. Customer service with this company is so bad. Never again!

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M

Hi Gypsy.

Sounds frustrating.

Jim's suggestion was only to help resolve the issue without waiting on a house call. Many people could easily do so, although I can appreciate you can't.

It's frustrating when things don't go as smoothly as we'd hope but, once set up properly, you'll hopefully be very happy.

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0 0
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ABC Warehouse - GE Dishwasher

BUYER BEWARE!!! Just because you buy something NEW doesn't mean NO STRESS and NO HASSLE!!! Something I think anyone could expect. Read the fine lines of the company you are buying from (in this case a GE appliance from ABC Warehouse). ABC Warehouse will not return, replace or issue you a refund after 48 hours. Most of the time it takes at least that long to...

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S
4:36 pm
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ABC Warehouse - Not upfront about delivery

So went into ABC Warehouse on 2/17/2021 in hopes of buying a sectional. We were helped by salesperson Dean at the Monroe St location in Toledo, OH. Purchased the Westwood sectional, power pug. Was originally told, "you might get this as soon as Saturday"... You can imagine we were so excited... Then after we had made the purchase we were told"oh, the sofa...

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ABC Warehouse - Them giving me a dresser saying that it was sturdy when it was not

They gave me a dresser that said it was sturdy and had nails hammered into it instead they gave me one with staples when I tried to put on the legs it broke I only just got it two days ago I did nothing wrong I did what the instructions said. That is false advertisement in the store from salesmen they lied to me the dresser during shipping broke they lied...

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J
3:00 pm

ABC Warehouse - I’m complaining on service

I have a massage chair for a month that I financed. The finance company messed up and took full price out of my account 2999 when called them they said it would be straightened out. It was I said cancel my account they said return item and I said no problem. Went to see Mikey my sales guy he said he would not take it back. I'm being dicked around by the financial company and Mikey refuses to take the massage chair back. I don't have bugs or filthy house nothing wrong with the chair I don't want it and at this point I don't think I want to do business with abc warehouse anymore. Jacquelyn Cash

Desired outcome: Take the chair back

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A
2:44 pm

ABC Warehouse - Promotions

Purchased a washer and dryer in July 2020 on a 15 month deferred interest through Synchrony Bank. The deferred interest and reoccurring interest charges started in Feb 2021. Reached out to sales person who directed me to call accounting at headquarters. Spoke to 22 people and left multiple messages and still no response. Ridiculous been at this for 2 months and no response from abc warehouse headquarters.

Desired outcome: Refund of charges

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M
10:23 am
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ABC Warehouse - Extended warranty

I purchased a washer and dryer from abc may 28 2020 and had issues with washer in june called several times and days before finally getting an individual who assured me I would receive a call from agency completing service, well here it is september 18 2020 and still no service call. Well actually after I sent email requesting a refund for the usele...

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M
8:33 am
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ABC Warehouse - Service in Sylvania Ohio (bad store experience)

On May 4, 2020, we purchased a whole set of bedroom furniture for the total amount of almost $2, 000 including tax and delivery fee. When we were at the store, the salesperson verified in the computers that the items that we need were in stock and will be delivered on May 9, 2020. The salesperson's name is Adam Buscanyi. He told us that they're going to...

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D
7:49 pm

ABC Warehouse - 55 inch samsung smart tv

Your website allowed me to order and pay for a TV without telling me that you don't even have it in stock. You took and processed my entire purchase of $497.00 and never alerted me that you didn't have nor do you know when you will have it. I had to call your store in Canton, MI to speak to a salesman to give me that information. I want you to unprocess my payment immediately. I don't want to purchase merchandise from your company. You have unethical business practices.

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B
2:28 pm
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ABC Warehouse - Delivery

The delivery people were very unprofessional, they damaged my wall BADLY, they left behind them a big mess, and even more they messed up the fridge doors and put one higher than the other.. They asked me to get an estimate to fix the damage which I did. They didn't agree with the estimate and said they will only cover $250 and I have to be responsible for...

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C
11:03 am
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ABC Warehouse - Purchased item wasn't what I ordered wasn't delivered on the day I was told

I went into the store on Sunday 9-1-19 I told the gentelman that I wanted the electronic bed base with the massage and I needed it cordless. he seemed very helpful. looking for what I wanted he gave me the price. I told him that was fine and gave him my credit card to purchase it. he then told me that the earliest I could get it would be Tuesday I said that...

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S
11:28 am
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ABC Warehouse - There are some audio department

There are some audio department I have been to ABC warehouse three different times and Brighton I've had three different school systems put into three different vehicles Mike Bobby and Nick are absolutely amazing I can't speak highly enough about these three any problem that I have ever had all I Gotta do is call and make arrangements for me to drop it off...

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M
9:00 pm
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ABC Warehouse - Damage to my property and then calling my mother a liar

9-3-2018 I bought a frig from abc and when they came to deliver my from door knob got stuck. So I asked them to take it back to the store and bring it back they refuse wanting to put it in my garage. I said the frig was too big and they ignored me and did it anyway. While I was at work my aunt was here to have them bring the frig from the garage into the...

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D
9:26 pm
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ABC Warehouse - Overall customer experience.

From the time I walked in I was taken to every washer and dryer the salesmen Ryan wanted to sell me versus what we asked for. After the initial purchase was finalized I made a few small changes. After it was like pulling teeth I changed the sales person to Kathy. Tried to add a refrigerator and it showed up not working. It took 3 days to address the issue. Let's just say I'm considering returning all of it and buying elsewhere.

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D
12:20 pm
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ABC Warehouse - Car audio

I called the Brighton location Friday while on my lunch at work and talked to the car audio person which was working the desk by the way his name was Bobby. I told him what kind of car I had and everything and he told me he had all the stuff in stock to come in Saturday morning and they would install me a radio. I show up Saturday morning around 11am and he...

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B
2:10 pm
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ABC Warehouse - Car stereo

I purchased a car stereo for a Christmas gift, on December 2nd. After I paid for it and asked to set up an appointment for the free installation. I was informed they don't have anyone to do the job. The guy quit! It is now January 30th, and they still haven't hired anyone! I am livid! They are losing my business forever! I had planned on purchasing two...

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S
8:15 pm
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ABC Warehouse - Warranty

After waiting almost 5 yrs I contacted abc warehouse regarding my $500. Warranty that I never used. I was told that I would actually only get 250.00 back and that I should receive something in the mail. I never got anything in the mail and I contacted them today. I was told that my warranty refund had expired over a year ago, that it was actually an in...

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1800 981 3866 +1 800 722 3333 More phone numbers
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