In may we replaced our A/C unit. Our old one was over 10 years old very inefficient. In June our bill was even higher. We called and the customer service said our meter was not working. They replaced meter and bill as still high. They finally pulled our actual reading and not estimated and put for bill recalculation. It is now October and no change.
Desired outcome: For us to be charged for our actual usage and credited for our 12+ hours on the phone trying to rectify the situation. I do not want to have an estimated usage for my bill.
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