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![Florida Power & Light [FPL] Reviews and Complaints](/images/business/45h/120369/florida-power-light-fpl.png "Florida Power & Light [FPL] Reviews and Complaints")
In may we replaced our A/C unit. Our old one was over 10 years old very inefficient. In June our bill was even higher. We called and the customer service said our meter was not working. They replaced meter and bill as still high. They finally pulled our actual reading and not estimated and put for bill recalculation. It is now October and no change.
Desired outcome: For us to be charged for our actual usage and credited for our 12+ hours on the phone trying to rectify the situation. I do not want to have an estimated usage for my bill.
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Unfortunately, FPL has the habit of blaming the air conditioner, meter and the client about the high fees accessed. We have changed the meter, turned off the air conditioner and FPL fees continue to be bill over $250.00 dollars when no one has been in the property for over a year. We have requested investigations which have been ignored and have reported the situation to State and Federal agencies whom regulate FPL without any resolution. The service has been disconnected during the time payment has been issued in a monthly basis and on time. FPL should reimburse and/or provide a credit for the excessive fees charged and paid.