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Conservice Utility Management & Billing
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1.4 121 Reviews

Conservice Utility Management & Billing Complaints Summary

13 Resolved
107 Unresolved
Our verdict: With Conservice Utility Management & Billing's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Conservice Utility Management & Billing reviews & complaints 121

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Conservice Utility Management & Billing Con Service is a scam

Onyx Apartments and Linc Apartments of Urbana, Il use ConService and I live in Onyx. My lease says I am only responsible for electricity, but I am still billed for water. By myself, my bill had been $80-90/monthly. Last month I had to pay $260, and last night, my property posted the new bill of $296 on top of my rent! Neither company will help me and claim that’s just how the prices are during these months. No they aren’t! I have never paid that with any third party biller! And I have actually used LESS electricity! I am at work all of the time! I am in the process of filing official complaints on both that service and my property.

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Conservice Utility Management & Billing Electricity

I am a resident at Birch Commons. My medical baseline @ .47 per therm up to 500 therms are not honored in bill nor is my meter reading correct. Since I do have a medical condition by law energy service must abide. If you don't know how to calculate it is release and electricity is to be put in my name. For the past several months I have been going in triangles between Pg&E, management, and convservice.

Claimed loss: $71.00

Desired outcome: Put pg&E in my name

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Conservice Utility Management & Billing Overcharged

I noticed that my online statements, reflects two water charges and two sewer charges every single month, with one being a metered expense, each. My mailed statements only show the sum of the two so it's misleading, and they are extremely high. I've been in my unit since 2020 so I've noticed the difference. I've considered the seasonal exception, but I use the same amount of water (no matter the season). Furthermore, my bill use to be no more than $100 together, but now it's always $200 together.

Claimed loss: About 3,000

Desired outcome: I would like an explanation and for my leasing office to reimburse me.

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5:22 pm EDT
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Conservice Utility Management & Billing - Billing

My Wife and I recently moved out of an American Homes 4 Rent house at 4831 Ballentine Drive, Canal Winchester, Ohio,43110. Moveout date was August 21, 2023. We lived there for 4 years and our Conservice utility bills were handled through their payment portal. We never missed a rent payment or utility payment. However, we received a chargeback list from them...

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6:09 pm EDT
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Conservice Utility Management & Billing Water Bill Issue

My billing cycle is incorrect and there is very little to get it fixed. Every time I call, I am not able to get transferred to anyone higher up. Your customer service representatives are all extremely unprofessional, there's never a callback truly provided, and all this falls on the customer. you all the worst customer service I've ever dealt with and this is just my first bill.

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11:29 am EDT
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Conservice Utility Management & Billing Billing

I am being charged for water and sewer twice which has increased my bill I live alone and I'm at work 12 hours per day Monday through Friday I have tried to contact this company directly and have been unsuccessful. I contacted management and was informed that your audit is accurate how? And why am I charged double then basically threatened with a late fee if I can't pay on time

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12:22 pm EDT
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Conservice Utility Management & Billing Billing Statements

My apartment management company uses Conservice to calculate the utility bills for residents. For doing this Conservice charges a $4.25 monthly fee. The issue I have with Conservice is the LATE MAILING of their paper bill utility statements.

Do not ask me to accept ebills, I do not have a printer. I need a paper bill preferably as early as possible in the month. My rent runs over $1400 monthly and I cannot wait until the last moment to arrange my finances.

Conservice's system works like this:

Rent is paid on the first of the month in advance for the next month. The amount paid for utility charges is part of that rent payment, however, those utility charges are for the month before the previous month.

For example, my upcoming rent payment is due 10/1/23 and it will include utility charges for 8/1-8/31/23 -- August. Conservice waited until September 26 to mail the bill out. I needed to have A PAPER bill EARLIER in the month.

Desired outcome: I would like my normal PAPER BILL mailed to me by Conservice sent out EARLIER IN THE MONTH, not wait until the last days of the month, so I can plan my finances.

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9:07 pm EDT
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Conservice Utility Management & Billing Electricity bill

My electrical distribution bill Jan 23-May 23 came out to $300 a month for 2 people. conservice is saying we used 800 kWh each month. Even when we left for half of May 23 for vacation. For our June and July 23 bill, the electrical distribution charge has only been $40. Yet we’ve been using more energy with our portable AC units. This doesn’t add up and seems like we were billed wrong in the past.

Desired outcome: The prior bills to be looked at & see if we were overcharged

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2:42 am EDT
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Conservice Utility Management & Billing Billing practices - breach of lease!

I live in NC and since my April, 2023 rental statement, this company has been overcharging me for the monthly trash fee and trash admin fee in violation of my Lease. Since April and each month thereafter, I brought the issue to the attention of the property manager and Sarah from Conservice has promised her that the fees will be reverted back to the lease, but to date, this has not occurred. First, who authorized them to increase the fees because I certainly didn't sign an amendment. Are they pocketing this money or remitting it to the Property Management Company & Owner? It's now 6 months that they've been violating my lease and they must stop their illegal billing practices!

Desired outcome: I want to know who authorized the trash fee and trash admin fee overcharge and I demand that my statement for October 1, 2023 due date be corrected with no more excuses.

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11:57 am EDT
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Conservice Utility Management & Billing Utilities overcharged bill

They are over charging people and me included im paying over 250$ in a 2 bedroom apartment yet they don’t care i called them and they didn’t give a solution in fact they said they don’t even charge you for what you use instead they divide an equal amount by community which is a scam so they can continue ripping people off i filled up a complaint with the district and hopefully i get a solution

Desired outcome: Want money back and a fair amount to pay

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Conservice Utility Management & Billing Conservice Utility Management & Billing review: water/sewer over charging

outlandish billing charges going all the way back to the start of renewed 2023 lease. my water and sewage charges jump from $30 - at times over $200! I live alone I do not feel like I can use the water in my home and it is becoming very stressful. these charges are ridiculous I have not increased my usage. there was a leak and I suspect a link in the sprinklers as I only have dirt for a lawn. The leasing company can verify this. Green River - Palomino Park

Charge
Amount
Charged on
Electric Rebill
$5.77
8/1/2023
Gas Rebill
$0.25
8/1/2023
Pest Control Rebill
$5.00
8/1/2023
Sewer Rebill
$87.51
8/1/2023
Trash Rebill
$8.00
8/1/2023
Trash Rebill - Door To Door PU
$17.00
8/1/2023
Utility Reimbursement Other
$4.40
8/1/2023
Water Rebill
$97.10
8/1/2023

Desired outcome: FULL REFUND FOR ALL THE MONTHS I HAVE BEEN OVER PAYING IN 2023

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8:58 am EDT
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Conservice Utility Management & Billing Billing practices

I have been battling for months with no resolve. I am having the same issue as everyone else here. My bills continue to triple but not because it's hot or anything like that because they're filling me from yours prior saying that they weren't billing me at some points when I paid a bill every single month. I don't know what to do at this point nobody is caring at the company and nobody even takes the time to listen or help. I'm very discouraged and this even has me moving in a few months because I can't afford this. They never send you copies of your actual bill from the providers so you have no idea what you were built. I That's the copies of bills they sent me some with late fees from the provider and I said I didn't closer to be late then they said they don't have any bills with late fees even though I'm looking at the bill with Late fee. I am so angry I can't even type so some of this spelling could be wrong. I have been battling for months and months and even filed a better business bureau complaint that they did nothing about. I do not know what to do at this point

Desired outcome: A full and complete audit

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3:54 pm EDT
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Conservice Utility Management & Billing Utilities bill

Subject: Complaint Regarding Conservice Utilities Exploiting Low-Income HUD Funded Complex - Comprehensive Account

To Whom It May Concern,

I am writing to lodge a formal complaint against Conservice Utilities, detailing a series of issues that have severely impacted my living situation in our HUD funded complex. Since the installation of their meters in 2014, my utility bills have spiraled out of control, increasing from a manageable $35 to an exorbitant $250 and more a month.

Moreover, I have discovered that the management has manipulated our lease to add clauses that result in lease violations if we fail to pay our Conservice Utilities bill on time. This predatory practice has put many low-income families at risk of eviction due to Conservice Utilities' high prices, creating an unfair and burdensome situation for residents.

My complaints encompass the following points:

Soaring Utility Bills: The significant increase in my utility bills since the introduction of Conservice Utilities' meters has put an enormous strain on my financial well-being. The sudden jump from an affordable amount to an unmanageable sum has caused considerable hardship.

Excessive Add-On Charges: Beyond the inflated utility charges, Conservice Utilities has been consistently adding various additional fees to my bills. These extra charges have further exacerbated the financial burden, making it increasingly difficult to maintain stable living conditions.

Denied Access to PG&E CARE Discount Program: Despite my efforts to alleviate escalating utility costs, I sought access to the PG&E CARE discount program. However, Conservice Utilities and the management of our HUD funded complex informed me that obtaining the discount through them becomes challenging as they act as a third-party payer for our electricity usage. They redirected me to the complex management for application assistance, stating they are responsible for handling the PG&E CARE program. Unfortunately, despite my sincere attempts to apply, the management has not provided the necessary support, leaving me ineligible for the discount. While we do receive a small discount during our yearly annual recertification, it is insufficient to combat the high prices imposed by Conservice Utilities, which further exacerbates the financial burden on residents.

Lack of Responsiveness: Whenever I have attempted to contact Conservice Utilities to discuss these issues, I have faced an alarming lack of responsiveness. Their failure to address my concerns, send someone to check the meters, or provide any meaningful assistance has only compounded the problems.

Exploitative Practices: As a low-income resident in a HUD funded complex, I feel that Conservice Utilities' billing practices are exploitative. The combination of high costs, so many added fees, and lack of support for accessing available discounts seems to disproportionately impact vulnerable individuals and families.

I believe these practices are unfair, unjust, and constitute an unacceptable exploitation of low-income residents in our complex. I urge Conservice Utilities to take immediate action to rectify these issues and provide transparent, fair, and reasonable billing practices.

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6:27 am EDT
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Conservice Utility Management & Billing sewer charges

conservice has overcharged me for over a year(July 7th 2022- July 24th, 2023 on my sewer bill. They charged me 49 dollars even for a complete year and my water company has a different number every month that is completely lower than what they are charging. This company needs to be reported and i would like my back pay on what was charged for the year.

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1:35 pm EDT
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Conservice Utility Management & Billing Water & sewer monthly billing charges

To whom it may concern:

For the past few months I have been closely monitoring my water & sewer usage. I have made a concerted effort to minimize my usage as I have observed the Conservice bills continue to increase each month. I am the sole occupant of a 2-bedroom apartment located in the Palmetto Place complex in Taylors, SC. My typical WEEKLY usage consists of:

* 2-3 wash loads of clothes

* dishwasher is run once per week

* 4-5 showers which are approixmately 15 minute duration

* once-a-day hand-washing dishes

* average toilet flushing

I became extremely disturbed when I received my most recent bill for charges incurred during the month of June. I was out of state from 6/14 and did not return until 7/5. This indicates 13 days of usage in June, and yet the June bill was $57.58. Compare this to May's usage for 31 days, where the bill was $48.16. Something is definitely inaccurate here and needs to be looked into. I am not sure if the meters are in need of recalibration.

Please review these charges and upon conclusion, inform me of what has been discovered. My account number: [protected].

Thank you.

Sincerely,

Jacqueline Faille

4807 Old Spartanburg Rd

Apt. 1800C

Taylors, SC 29687

[protected]@gmail.com

July 19, 2023

Desired outcome: I am hoping for a timely resloution to this issue. If one canot be achieved, my next step will be to contact the SC Consumer Services Division of Office of Regulatory Staff (ORS).

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Conservice Utility Management & Billing Over charging by changing billing method

My sewer bill skyrocket from $48 to $650/month. It's been 9 months trying to get this fixed but nothing was done so far. Initially, the description of charges on my conservice bill stated that "You are billed at sewer service rates based on the amount of water used in your unit. Your submeter reads in ten gallon units. You are charged a base fee of $27.73 per month, as well as $.00699 per Gal." However, on October/22 there was a change, without any explanation, to "Your submeter reads in gallon units. Your bill for sewer is allocated based on the percentage of hot water you use compared to the other residents at your community. For example, if you use 5% of the hot water used by all the residents, then you will be billed for 5% of all the sewer." The utility addendum on my lease agreement prescribes the billing method as "Sub-metering of all of your water/gas/electric use". I need to get this fixed ASAP.

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Conservice Utility Management & Billing PG&E is my utility.

I have PG&E for my utility provider so I don't know why I'm being contacted for your service. Do not contact me cause I have my own utility provider. Your utility statement due on 8/1/2023 is ready. A summary of your charges is below, for the account number ending in 2841. To view the bill or see payment options, please click below. Payment options may vary by Community.

Current Rent and Lease Charges

SERVICE TYPE SERVICE PERIOD CHARGES

Rent 08/01/2023 - 08/31/2023 $302.00

Rent and Leasing Charges Due 08/01/2023 $302.00

Total Current Charges $302.00

Prior Balance as of 07/05/2023 $0.00

Grand Total Due 08/01/2023 $302.00

VIEW STATEMENT

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Conservice Utility Management & Billing Sewer base charge tripled in 1 month

I just received my monthly water bill and noticed the "Sewer base charge" went from $8.32 per month to $25.72 per month... WOW! THAT IS AN INCREASE OF OVER 3 TIMES!

what the *&^% is going on?

Is this even legal? I did not receive any correspondence that this was going to happen!

When I called they said an email had been sent but they received no response (thts because I never received any email)

Desired outcome: I want my "sewer Base" rate to go back to $8.32 per month

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Conservice Utility Management & Billing Water and sewer bills

For The past 2 months my bill from y'all has exceeded $250 a month. There is No way 2 adults (in an apartment complex

Cypress River Apartments in Ladson SC )

Can use this much . I contacted my office last month here and asked for assistance and they did nothing to resolve this . I got the last one June 1st and it's was $293. I am a disabled senior on a fixed income and have paid these bills in good faith that this will be taken seriously. Please help me

I'm also thinking of reaching out to Charleston Water System

Desired outcome: Resolve this over billing issue. As I stated I'm on a fixed income and panicking

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Conservice Utility Management & Billing Vacant electric and service charges

Last year I moved into a new unit in the same building I have been living for more than a year and utilities were billed by the apartment's management. Since I moved into the new unit, Conservice took over and it has been a disaster. I contacted the electricity company to begin my new service and apparently the company had "entered my address incorrectly" and they had been sending my bills to the management for a couple months. One fine day I see my monthly utility bill skyrocketed to a ridiculous amount and the reason behind it was "Conservice" who was imposing vacant electric and service charges. I immediately contacted Conservice and got ton know what was happening and it required a conference call with the electricity company to resolve the issue. I spent more than two weeks and the representative from Conservice understood that I am not at fault. He assured me that he would rise a ticket to waive off all the "vacant service charges" and I must pay only the outstanding amount (that is the electricity bill for the previous months). Fair and reasonable right?

I still saw the vacant service charges popping up on my bills and contacted Conservice and the response I received was shocking. The agent who made the conference call "forgot to put in a request to waive off my service charges". How convenient and irresponsible for them to provide me such statements? They must have contacted me first and given me a "heads up" that something went wrong with my electric bills and then taken an action. I am determined to file a lawsuit against them.

Desired outcome: I would like to get my vacant service charges waived off as per their assurance.

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Update by Kpcs
May 18, 2023 1:27 pm EDT

The proof where the Conservice agent casually informed me that the agent had "forgotten" to put in a request to waive off the vacant service charges

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Maria Alba
, US
Jun 14, 2023 5:21 pm EDT
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In February I moved into a house in Cape Coral being rented by Invitation Homes. I was advised I should put the electricity under my name and the water, sewer and trash will be billed by Conservice. I did so no problem. I come to find out in May when I get a really high bill from Conservice including electricity and a vacant service charge that Conservice has been charging my electricity since March 10th. When I call LCEC to find out why I was advised someone from "SRP Sub LLC" called to cancel the service and place it under "their name". After seeing previous complaints I now believe Conservice is a scall being used by these rental companies to steal money from people. "SRP Sub LLC" is an entity of Invitation Homes. Why would Invitation Homes advised to put power under my name only to just switch it to cost me more money and unnecessary fees. Spent almost 2 hours and a "conference call" only to be told they'll remove the fee and reimburse me for the previous month I paid the fee for. If this happens again I will sue everyone and their mother! LCEC has the nerve to say that anyone who can confirm the name and or service meter number can call and start or stop service on a property. That needs to change. The meter number is easily accessible since it's outside of the property and anyone can go through my mailbox and see me name on correspondence. Electric service should only be altered if it's done by the person on the account after verifying social security number, to top it all off I asked if I can notified if that is done a second time or run it by me before its done and they told me the only way I can verify if the service has stopped is if I receive a "final bill". So ridiculous.

Conservice Utility Management & Billing In-depth Review

Company Overview:

Conservice Utility Management & Billing is a leading company in the field of utility management and billing. With a rich background and history, Conservice has established itself as a trusted provider in the industry. The company's mission is to provide efficient and reliable utility management solutions while upholding their core values of integrity, innovation, and customer satisfaction.

Services Offered:

Conservice offers a comprehensive range of utility management and billing services. Their offerings include utility bill processing, meter reading, utility cost recovery, and utility conservation programs. Each service is explained in detail, ensuring customers have a clear understanding of the benefits and features. Conservice's services are available in a wide coverage area, ensuring accessibility for customers across various regions.

Customer Experience:

Signing up for Conservice's services is a hassle-free process, with a user-friendly interface that simplifies the onboarding experience. Customers can expect top-notch customer support, with responsive representatives who are readily available to address any queries or concerns. The online platform and mobile app provided by Conservice are intuitive and easy to navigate, enhancing the overall user experience. Billing and invoicing are transparent, providing customers with a clear breakdown of charges and usage. Overall, customers express high levels of satisfaction with Conservice's customer experience.

Pricing and Billing:

Conservice maintains a transparent pricing structure, ensuring customers are aware of the costs associated with their utility management services. Billing and invoicing accuracy is a priority for Conservice, minimizing the chances of errors or discrepancies. Customers have the flexibility to choose from different payment options, making it convenient to settle their bills. While additional fees or charges may apply in certain cases, Conservice ensures transparency by clearly communicating these to customers.

Efficiency and Effectiveness:

Conservice excels in accurately tracking and monitoring utility usage, providing customers with valuable insights to manage their consumption effectively. The company's timeliness in processing and delivering utility bills is commendable, ensuring customers receive their invoices promptly. In cases of billing discrepancies or issues, Conservice demonstrates efficiency in identifying and resolving them promptly, minimizing any inconvenience for customers. Their commitment to managing utility consumption and reducing costs is evident in their effective solutions.

Technology and Innovation:

Conservice leverages advanced technology in their utility management services, enhancing efficiency and accuracy. The integration with smart home devices or systems allows customers to seamlessly monitor and control their utility usage. The company's innovation extends to energy-saving solutions, providing customers with practical ways to reduce their environmental impact. Conservice ensures accessibility of data and analytics for customers, empowering them with valuable information to make informed decisions.

Industry Reputation:

Conservice enjoys a stellar reputation within the utility management industry. Their commitment to excellence has earned them recognition and awards for their outstanding services. The company actively collaborates with other industry leaders, forming partnerships that further enhance their offerings. Conservice diligently complies with industry regulations and standards, ensuring customers can trust in their expertise and professionalism.

Sustainability Initiatives:

Conservice is dedicated to environmental sustainability, implementing energy-saving programs that benefit both customers and the planet. They actively promote the use of renewable energy sources, contributing to a greener future. The company's commitment to sustainability is further demonstrated through relevant certifications and initiatives, showcasing their dedication to responsible practices.

Pros and Cons:

Pros of using Conservice Utility Management & Billing include their comprehensive range of services, excellent customer experience, transparent pricing, and efficient utility management solutions. However, some customers may find that the company's services come at a slightly higher cost compared to competitors in the industry.

Conclusion:

Conservice Utility Management & Billing is a reliable and efficient provider of utility management services. With their commitment to customer satisfaction, innovative solutions, and dedication to sustainability, Conservice is highly recommended for potential customers seeking a trusted partner in managing their utility needs. The company's performance and value are evident in their industry reputation and the satisfaction expressed by their customers.

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Conservice Utility Management & Billing contacts

Phone number

+1 (866) 947-7379

Website

www.conservice.com

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