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Florida Power & Light [FPL] reviews and complaints 3
View all 778 complaintsFlorida Power & Light [FPL] - fp&l annoying tv ads campaign for south florida counties.
I'm sick and tired of seeing FP&L annoying and REPETITIVE TV Ads on South Florida Local TV Stations. This has been going on for years.
FP&L has NO competitor in this market (Dade, Broward & Palm Beach Counties) and is the only provider of electricity, so what's the point of spending money on TV Ads. This is ridiculous and frankly a waste of money.
If electric rates in Florida are the lowest in the nation as FP&L states, why not using the MILLIONS of dollars they spent on unnecessary and annoying TV Ads to make these rates even lower.
Florida Power & Light [FPL] - deposit requirement and pay in cash every month
I am glad that a lot of individuals and citizen are doing something to STOP THE FPL's ABUSE, they are not doing much to help consumers, because they know they have us in there hands. They are the only provider of power and light and they can control us. I wish them to have some continuousness about the financial hardships time of this slow economy we all experienced. They required me to pay 2 months deposit of $ 681.00 by July 24, 2008, I f I do not pay in that time, they will disconnect my service and for me that timeframe is to little to reach. And also, they do not accept any excuse repay just the full amount. NO partial payments, and the deposit is kept on theirs hands for 23 months. After carefully reading all others complaints in this board of complaint and I hope you can tell we all need to help to solve this ABUSE OF POWER due to their MONOPOLY.
Yesterday I posted the information for Public Service Commision not realizing their was a toll free number that can be used, I would recommend people use the following contact information for Ellen or any other of the staff.
[protected]
[protected] Fax
contact@psc.state.fl.us
www.floridapsc.com
I have the same problems with FPL, they have just charged me another $153.00 deposit because I am paying late on bills that have over doubled in size; this is the second additonal deposit they have charged me in a years time. They offer to waive and return my deposit if I sign up for automatic bill pay but my account has to be at a zero to do this and I can never stop it otherwise I will be charged again. FPL is using the Additional Deposits to strong arm consumers into signing up for automatic bill pay, well I am sorry but if I am already pulling my hair out about paying a $325.00 electric bill than I don't think having money automatically withdrawn from my account is a very good idea, not only will it get kicked back but I will be charged overdraft fees and I am sure FPL will charge fees as well. I sent email out to all government agencies I could think of and one forwarded it to an agency that regulates the power companies, below is their contact information if you need it.
Senator King's office forwarded a copy of your e-mail regarding Florida Power & Light Company to the Florida Public Service Commission (PSC).
The PSC regulates investor-owned electric, natural gas, and telecommunications utilities throughout Florida, and investor-owned water and wastewater utilities in those counties which have opted to transfer jurisdiction to the PSC.
To assist you, please provide us with the following:
* Your service address
* Your service telephone number
* Your daytime contact telephone number
* The name in which your electric bill is addressed
You may respond by return e-mail or by calling me at [protected]. I will look forward to hearing from you.
Sincerely,
Ellen Plendl
Regulatory Specialist
Public Service Commission
Division of Service, Safety & Consumer Assistance
[protected] (phone)
[protected] (fax)
Florida Power & Light [FPL] - customer relations
Power Company Making Life/Death Decision
The customer service representative from their collection agency was very rude and unprofessional. They have no sympathy for a disabled person on oxygen. My nephew is trying is trying to ask President Bush and Congress to pass a new "bill"
stating electric companies can not disconnect to a person whose dependent on electrical machines for survival. If they disconnect I'll know have to go meet my maker. Does this country want to give the utility companies the power to make life and death decisions?
rude employees, random charges, when they explain the charges it doesn't make sense, I'm extremely upset behind my recent experience I can't wait to leave Florida
The last 2 months now including this month I made a payment and got confirmation that yall received but never took the payment out of the account. Now you guys are charging me an extra 30.00 and telling me I now have to pay cash
i tried calling customer service about my bill. system hangs up before i get a rep
tried again stuck in automated hell. Keep raising bills, no customer service. ripping off seniors!
Th most impossible automated system, our hell!
They jus care about lining their pockets , ripping customers off. i live alone and i aka senior, see raising bill
I can't reach a person with their customer service number. It's totally automated. When I try to ask for a representative, the automated system says "that option is not available.:
I have lived at my address since over 3 years and never not paid my bill.
They just now added on a $220 deposit to my account without informing me!
I am on a fixed income and a Veteran
They cut half my oak tree away for no reason it was not even close to a line. Now my tree is off balance.
No power for 3 weeks - boat batteries dead - bilge pumps failing - possible damage to systems and potential vessels sinking -
Today is August 25th, and the power has been out for 3 weeks.
Case number 747
Chalfonte Building Marina
500 South Ocean Blvd
Boca Raton Fla
FPL illegally raising prices and lieing about usage and adding fees for no reason to bills.
Bill went up $100 every year and they just lie and steal money, no one. Responds or picks up calls.
impossible to talk to a customer agent and out of no where they charge me a $900 deposit because i was late with the payment a couple of times because i was short of money and instead of helping you made it even worse i was having a bad situation and you desire to charge me a deposit. thank you
On 7/24/2023 an FPL Contractor tore up my yard and cut my phone & cable lines. The workers would not listen to me and ignored me when I told them they cut my lines. I work from my house and I now cannot work since I have no internet.
Latest Florida Power & Light [FPL] Reviews
Damage done to my meter bad customer service!! FPL customer service Improper billing BillingGiving a Voice to Consumers
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