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Florida Power & Light [FPL] Customer Care Service

Florida Power & Light Company

P.O. Box 029100
United States - 33012

Customer Support Phone Numbers

+1 866 263 9185 132 40
+1 800 226 3545 39 22

Florida Power & Light [FPL] Complaints & Reviews

Florida Power & Light [FPL] / cost of energy

Leslie Pileggi on Oct 20, 2017
It amazes me that my bill stays the same with a week of no power. What amazes me even more is a $400 bill the month after a storm. Hmm, did we need to make up for some expenditures. I keep my house at 79 to 80 degrees. I can only imagine what my bill would be if I kept it at the normal 69...

Florida Power & Light [FPL] / Billing

mrsvaughn on Oct 20, 2017
On Thursday October 11.2017, I call to find out way my bill was so high almost $600.00. I simply cannot afford to pay this amount with all the bills i occurred after the hurricane. I have been trying for the past couple days to speak with someone regarding this . I did make a payment for...

Florida Power & Light [FPL] / power outage/overcharges

Ethanlong59 on Oct 18, 2017
My power was out for 5 days due to hurricane irma. I am still being charged for those 5 days that I was out of power. My bill stayed the same as it has usually been. When I called to and asked why I was being charged for days I didn’t have power, this guy told me that I was not charged for...

Florida Power & Light [FPL] / need a meter set for new service for a retail tenant - need help to resolve an addressing issue

Jim Mirrione on Oct 16, 2017
We have been trying to get a response from Lucas Cornish, Project Manager at the Wingate Service Center. Despite personal visits to the center by my GC, Electrician, Permit Expediter and myself, emails and voice messages this person does not respond. We have tried to set appointments to...

Florida Power & Light [FPL] / branches on my power lines more than a month after irma

Naldy on Oct 13, 2017
I have called at least one hundred times to FPL and all I get is "We are experiencing a large call volume...etc" and I am directed to the FPL web site which does not have a place for me to enter my particular storm related problem. It is now more than a month since the clean-up from Irma...

Florida Power & Light [FPL] / excessive billing

mcarthurdw on Oct 2, 2017
How can I owe $0.00 on my bill as of October 2nd 2017 and owe $558 as of September 27th, 2017 when I paid my bull in full on September 13th, 2017? With a projected bill of over $800, when my Power was off for a week after the hurricane? This added to the fact that I have added 48 PVA...

Florida Power & Light [FPL] / higher bill, yet had now power for six days

mmmh on Sep 29, 2017
Florida Power & Light insults, us the consumers intellect. They boast on the millions of dollars they have invested to update the power grids with "SMART" grids, yet I had no power for six days from September 9-15, 2017. I would also like to inform FPL that in my neighbor hood of Oak Creek...

Florida Power & Light [FPL] / my bill on sept 05 to oct 04

Enmer on Sep 29, 2017
I got a bill of $176.51 posted on my account since sept 07 and my current usage is $100.51 my projected bill is 122.63. I had late payment sometime but I never miss one payment. Now I'm looking for an office where I can discuss about it and I called them, they told they don't have anywhere...

Florida Power & Light [FPL] / transformer issue

A Dinsmore on Sep 26, 2017
Since there is no place to send a complaint about power outages...My issue has NOTHING to do with the way things were handled during the storm Irma. However we have had a power outage AGAIN and we seem to get it quite often and it's always the same 41-42 people. Why is it that FPL can't...

Florida Power & Light [FPL] / my complaint is about a continuous and astonishing billing

Jorge Lluch on Sep 25, 2017
My account in #76492-53197 I live in a gated community in Coconut Grove; 21 homes are the same size and 2 have been extended. Out of the 21 equal homes, my son lives in one of them, my neighbor in another one, both I use as comparable to my home. Last month I paid $373.95 which included...

Florida Power & Light [FPL] / broken concrete on my driveway parking spot and right side of my house by power truck

reza salman on Sep 24, 2017
On Tuesday September 19, 2017 one of the trucks helping the FPL to restore the power in my neighborhood went to the back of my house to the power pole. So when he started going back from the right side of my house he broke the concrete on my driveway-parking stall and also broke the...

Florida Power & Light [FPL] / website login fraud

Terry Cadle on Sep 24, 2017
RE: 8245 134th Str; Sebastian, FL 32958 FPL (closed acct division?) completely changed my FPL login homepg, removed my account (ref. address), and replaced it with my deceased ex-husbands account, (separate address) but kept my login password, bank account information, email address, and...

Florida Power & Light [FPL] / power outage

Kmacw on Sep 22, 2017
Lost power during Irma. I live in small community, Morton Grove. There are 3 portions to this community. The other 2 portions got their power back on 9-12, we STILL DO NOT HAVE OUR POWER ON!!I have called numerous times, my husband has held up signs stating we do not have power on Notting...

Florida Power & Light [FPL] / I am complaint about the promises services.

Sylvie Genest on Sep 20, 2017
After 10 tickets we don't have no power. No FPL man came at my home. My husband and my brother have stopped one FPL truck and asked him to help us. Whenever we call FPL they put us on the waiting list. We even had an emergency and no one came. They tell us all the time the next available...

Florida Power & Light [FPL] / electricity still not in

Kate23445 on Sep 20, 2017
What a disgrace! Still without power in Naples Oaks Estates to be exact! Just as Floridians were notified of Irma so was FPL. Your disaster recovery is horrible! Still no updates was known that transformers were needed 3 days ago and still no power! You have at least 35 states helping and...

Florida Power & Light [FPL] / days of service in the bill are incorrect

elaimes on Sep 20, 2017
i request a refund due to FPL sent me a bill for 30 days of service from 08/16/2017 till 09/15/2017, and i was without power since 09/09/17 till 09/16/17 due to irma hurricane, this bill should be pay by 09/10/17 so i want to get and answer about what will FPL do it before that they im...

Florida Power & Light [FPL] / failure to provide power in a timely manner after irma

bbnh2000 on Sep 20, 2017
Live in an RV park in Hollywood. Power went out with Irma. I downloaded the FPL app and indicated the outage on Monday after the storm. On Thursday, the app showed power restored. WRONG! Resubmitted as power still out. At this point, I took my wife to a hotel an hour away (closest hotel...

Florida Power & Light [FPL] / my whole neighborhood has power except my house, no answers from fpl

Luis G. on Sep 20, 2017
My whole neighborhood received power on the 17th of September ever since then I have only partial power, meaning anything that works on 220 volts can not be powered up since I only have 110 volts in half on my house. I have called FPL on a daily basis and on Sept 18 every 2 hours to find...

Florida Power & Light [FPL] / power

Francesco27 on Sep 19, 2017
After the hurricane Irma hit Miami we lost power last Sunday 10th of September and the power has restored today Tuesday 19th. In the meantime we didn't receive any kind of support, update, messages, information. We tryed to be updated Throughout the fpl website and every day they postpone...

Florida Power & Light [FPL] / no power after hurricane irma

Lponce32 on Sep 19, 2017
We have been without power since 9-9-17 at the onset of the hurricane due to a downed power line which we called in immediately. No one came by until 9-17-17 all they did was install new power lines but they didn't connect the power. The neighborhood has had there power restored except for...

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