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Florida Power & Light [FPL] Customer Care Service

Florida Power & Light Co.

P.O. Box 029100
United States - 33012

Customer Support Phone Numbers

+1 305 552 2950 30 12
+1 305 552 3792 1 0

Florida Power & Light [FPL] Complaints & Reviews

Florida Power & Light [FPL] / power outage

Marcos N on Apr 24, 2017
Power outage reported at 6pm on Monday 4/24/17 and they say it cannot be fixed until 5.30am. We called many times saying this is an emergency and that waiting time is unacceptable. We have a baby that cannot sleep well because it's very hot inside the house without AC, even though I have 2...

Florida Power & Light [FPL] / budget billing change process

Tom Mazza on Apr 20, 2017
On 19 April 2017, I had to request removal from the Budget Billing, even though I did not want to. The formula for determining Budget Billing does not take into account a dramatic change in usage. I was very happy with the budget billing as I have been on it for some time. Prior to installing...

Florida Power & Light [FPL] / fpl cold treatment of customers

NoBama NoMore on Apr 12, 2017
So I inherited my parents home in Edgewater. Based on my age I decided it would be a good time to semi-retire. I sold my house in NY (historically a State where bad attitude reigns supreme) and my wife and I moved here. I changed the FPL billing name and opened an account at a nearby TD...

Florida Power & Light [FPL] / Unethical behavior

Torri Hasibar on Apr 7, 2017
In November of 2016 my father in law passed away. My fiance is 24 and we had just had a baby a month before. All his dad had when he passed away was his house so we set out to probate court hoping my fiance could get it in his name and we could sell it to pay his fathers debts. FPL rep...

Florida Power & Light [FPL] / FPL line clearing / tree trimming

Meghana Saoji on Apr 3, 2017
At the end of January 2017, I received an email from FPL advising that it would be sending out a crew to our local neighborhoods to trim tree branches interfering with the power lines. On March 22, 2017, a crew from FPL in fact came to my home located at 806 SE 14th st, Fort Lauderdale, FL...

Florida Power & Light [FPL] / Monopoly robbing people blind

splion on Mar 8, 2017
I am disgusted with the way that FPL handles there "customer care" I had my wallet stolen and had to freeze my account making me unable to pay the normal time. So to further "punish" me FPL has charged me a large "deposit" on top of a fee for being late... and the amounts are different I...

Florida Power & Light [FPL] / Construction site new temporary service

AVI Contractors Inc on Jan 31, 2017
Rubinsztain Residence, 2705 Walkers Way, Weston, FL, 33331 A designated FPL representative was assigned to us to energize a new construction site temporary service. Mr. Woodjino Douze was very helpful at first providing all the information we needed to get power to our job site. A crew of...

Florida Power And Light (Fpl) / Negligence on billing and applying payments correctly

Rg Walker on Dec 27, 2016
Account #02395-88288 I am a retired accountant on SS. Deposit agreement $100 up front $58 due 12/18 and $58 due 1/18/17 Paid $100 Paid 1st months bill plus service charge of $74.68 On 12/17, I paid 59.47 when I should have paid only 58.00 the 59.47 was due on the 27th. I checked the web site...

Fpl (Florida Power & Light) / Customer service / billing

badgirl on Nov 21, 2016
poor customer service took 3 calls to get a rep. no resolve of issue. the web sight is impossible to navigate. i talked to a fpl tech could not figure it out. 2 twice since i changed billing information, almost got a late payment. one because they wanted to put 58 cents owe on next month bill...

Fpl (Florida Power & Light) / Malicious intent / November, 17 2016

Ruqaiyah Sheffield on Nov 17, 2016
I called into FPL and spoke with a rep regarding a payment extension on my business account. After the rep took my information and reviewed the account she determined that I was not eligible to receive an extension. She offered to lower my payment due by $50, which would be taken from my...

Florida Power And Light (Fpl) / Bill from 8 years ago

queenrose on Sep 7, 2016
I received a bill from FPL from 8 years ago for $800. I called to dispute the charges no one would talk to me. very time I called, they send me an email. They have been harassing me to pay now or disconnect. $800. This is while I am paying them their monthly payment of $130. I need to get...

FPL / Utility costs

ELH__ on Jun 3, 2016
FPL is running a TV advertisement promoting the idea FPL is doing everything possible to keep their customer's utility bills low while newscasts say FPL has all intentions to raise costs to their customers over the next four years. I believe that is quintessentially the definition of false advertising.

Florida Power " Light / Their Contractor Asplundh Tree Ruined my 65 ft tall Palms

Florida Surgical on May 24, 2016
May 24th 2016 the tree service came to trim trees and told me they were going to trim the 2 palms out front wich they have been doing for years and today they left 1 palm fron on each tree(so sad) they were pretty just 3 hours ago I took pictures before they started and after. They are...

FPL (Florida Power " Light) / Payment method

upright1 on May 4, 2016
FPL doesn't have a provision that would allow me to use Auto Pay by credit card. All the other companies I deal with on a monthly basis provide this service. Having auto payments come out of my checking account is not feasible since my balance varies from month to month. I am able to...

FPL / Online payment

M999M on Apr 26, 2016
After moving to Florida in September - I added my bank account to online FPL. I wanted to switch to another valid account that had funds on it later and every time I tried this, the payment was rejected due to "bank not found". After 6 months of this I got a letter from FPL stating that...

FPL (Florida Power & Light) / Newly installed light pole (IR)

Tirrenia on Apr 14, 2016
Today, your workers finished installing an IR pole which is on my property and facing my residence. First of all, I resent not being notified that this was being done on my property. Second of all, I am appalled at the monstrosity that has been erected facing my home! I was told that thi...

FPL (Florida Power & Light) / Energy Services

Argeo Dominguez on Mar 17, 2016
That is shameful greed showing the FPL executives, again trying to increase electricity tariffs, No competition!, There are Monopoly, in southern Florida. They try to spread publicity with arguments that their rates are low at the national level, but that is a lie, this misleading advertising goe...

FPL (Florida Power & Light) / Raising Deposit Amount at Will!

Andrew DiNicola on Mar 2, 2016
I enrolled in automatic bill pay when I opened the account because I was told that if I did not enroll, they would charge me a deposit of $331.00. Therefore, I enrolled in automatic bill pay and was still charged a deposit of $165.00. Well, I tolerated that because what choice did I have?...

FPL (Florida Power & Light) / Service

Reviewer83434 on Feb 14, 2016
I have been a customer since June 2005. I have never missed a payment in 11 years. I was about to prepare a valentines dinner for my family and no power in home. I was away for a few days getting cardiac care @ Cleveland clinic n caring for my service dog . I am shocked to say the least...

Fpl (Florida Power & Light) / Blackouts

John Grychak on Jan 1, 2016
I have never had so many power outages, and it's always my grid, (the guy across the street never loses his power? What is wrong with FPL, if you need to fix this grid, do it, I have never had such terrible service, from a utility. I live in Sebastian, Fl. I must have two to three power...

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