FlightHub

Hi,

I am really upset. Me and my sister called to see if we can change our flight and the customer service representative told us, no sorry he promised us that we would get a better flight for cheaper if we cancelled. However, he had to transfer to a sales person. After he cancelled our flights and transferred us the flight was way more than we additionally paid for. Plus my sister got charged an additional charge for the flight because "it was not reflecting the correct price at the time". Now we have to wait 2-10 business days for our money back with an additional $75 charge and no flight. You guys do not know what you are doing and wasting peoples time and money! I will go above and beyond to make sure I get my voice heard!

I booked a two-way flight from Vancouver to Kochi (COK, India) on 142th May, 2019 and Kochi to Vancouver on 12th August. During the return trip, my flight from Delhi to Vancouver (via Beijing) was operated by Air China. When I reached Delhi from Kochi to board the flight to Beijing, they Air China did not allow me to check in. They told me they cannot find my reservation. They accused flighthub making a fake reservation. I was stranded in Delhi, I had to take a one way ticket from Delhi to Vancouver within few days which costed more than my original roundtrip ticket. I want a full refund of my whole ticket and compensation for the delay, the stay in Delhi and the new ticket. I felt so helpless and cheated with flighthub. I called them several times, they did nothing else than saying they will get back to me. I am very disappointed with their service.

My flighthub reservation number is [protected]

I booked a flight for the 4th of july 2019. From yqy to yeg. I checked my email. Only to find the booking was incomplete. I had the option to complete or cancel. I cancelled. I rebooked the next day July 5th. My flight left july7th 2019. Imagine my suprise finding out from WestJet. I had 2 tickets for the same flight! I screenshot the incomplete booking, just so i wouldnt have an issue. Im owned 834 dollars plus change. I have been trying to get my money back, going on 2 1/2 months! Your customer service is deplorable! None of the given phone numbers are of any help! Please solve this issue, or you leave me no choice but to take this to the media

When I bought the tickets, the luggage were included in the fee.
Now the company is requiring 150$/baggage/trip, which is 300$ just for the one-way trip !
And when I go on the booking confirmation from Flighthub, the baggage allowance fee web page is not accessible anymore ! So I can't prove the baggage were included in the fare I paid.
Confirmation number - OGORYN. Booking done on February 16th, 2019.
I want the bagage fee refunded, hence $300 CAD.
Flighthub booking nb = [protected]

I will never use your company again. Turns out I cannot use my flight due to work circumstances. Your company told me it's impossible to give me a refund. Also impossible to cancel. So I bought cancellation insurance to no avail. Thanks for nothing flighthub. Never again ever ever ever ever ever ever ever ever ever ever ever ever again never never never never never never never again again again

Our Eva Air flight went on strike for the following two Flight Hub bookings:
FLIGHT CANCELLATION
EVA Airways informs: Flight BR35 on 25JUN from YYZ to TPE has been canceled. For further information, please visit EVA website or contact your travel agency. We apologize for inconvenience.
Your booking references: Q7LNIG and Q6HLI5

Prior to Eva Air going on strike, we had pre-booked our seats return for both bookings:
Booking Reference Q7LNIG
Name SAMUEL WATT
Ticket No. [protected]
Airline code BR

Booking Reference Q6HLI5
Name WYNNE DEJONG
Ticket No. [protected]
Airline code BR
Total cost : Total Price CAD 146.58 x 2 = $293.16

I called Melissa from Flihgt HUb..I believe she said she was a Manager... from the airport on our outbound flight to let her know all of this. While helpful in getting us another flight, the rebooked flight was in economy where we had booked premium economy and we lost the prebooked paid seats.

As below, she promised a refund of $500. I have emailed now 3 times to no reply I want to know the ETA of the refund cheque ASAP. My solicitor is aware
Thank you.

Sent from Yahoo Mail for iPhone
Begin forwarded message:

On Tuesday, June 25, 2019, 6:00 PM, FlightHub wrote:
Good day Ms. De Jong,

This is to confirm our conversation we just had regarding both of your bookings [protected]/[protected]. We just want to confirm with you we will compensate 500.00$ by check to your address 25 Duggan Avenue, Toronto Ontario M4V 1Y1

If you have any other questions regarding this please let me know.

Regards,

Melissa
Customer Care Team

Flight schedule with air canada was changed without any notification from flighthub. We were lucky to be there very early and air canada was able to get us on another flight. A few weeks earlier i received a notification about the flight scheduled being changed with philippine airline but after calling and waiting times for many hours there really was no change in the flight schedule... so why did i get that notification?
One notification for no change in the flight schedule and NO notification for a schedule change... good job. Very disapointed with this type of service. Won't be booking with you guys anytime soon.

[protected]@gmail.com

I booked my flight from Calgary to Vancouver, I called to change the dates, when I called the customer rep told me that I called with in the 24 hr period so they can switch the dates to a later date in a months time.At the end I asked her that I wont be charged extra but when I seen I iternary I was charged all the unnecessary fees to my credit card, thos is such a rip off n I tell everyone not to deal with this monkeys because they wont help you instead they will make a fool out of you.

I purchased a ticket from Ft. Lauderdale, FL to Ibiza, Spain. My flight from Ft. Lauderdale to NY was delayed 3 hours due to weather with Delta. Once I got to the airport, Delta stated they couldn't help me and I needed to contact Air Europa. Air Europa then stated that it was Delta's fault and their responsibility to get me to Ibiza. Delta stated it wasn't their fault and I needed to contact FlightHub. I contacted flighthub who contacted Air Europa and kept giving me the run around in regards to who to contact. The last contact I had with Flighthub was that they could no longer help and it would take them 72 hours to try to rectify the situation. Meanwhile, I was stuck at the airport with no way to get home so I had to purchase a ticket for $589 to get back home. I had to sleep at the airport until the next day. I still hadn't heard back from Flighthub. When I called them back the following day, I spoke with a supervisor who informed me that she was working with the airlines. After about 45 mns, she stated she would research more and give me a call back. She never called back and two days later, I contacted flighthub again. The agent I spoke with stated the supervisor placed a note in the system that I forfeited the ticket which I did not. They also stated that I should contact Air Europa because they no longer have the ticket in their possession. I contact Air Europa who stated they couldn't give me a refund because I didn't purchase directly through them. That I have to get a refund from the agency of which I bought the ticket but FlighHub will not refund my funds so now I am not only out the $1232 I paid for this ticket but also $589 I had to pay to get myself back home. FlightHub needs to refund my ticket asap and I will complain to whomever I need to in order to get this rectified. I'm a Veteran and I work hard for my money and you guys trying to keep it without any sort of resolution is ridiculous. I will never be purchasing a ticket through this company again!

FlightHub Booking Number: 156-372-011
26/07/2019
Airline Confirmation #: R4K89S
Hi
Just wanted to file a complaint
I booked with flight hub with three passengers, from JHB to NYC
I mistakenly misspelled one passengers name Fred, it is supposed to be Frederick
The agent could not assist me at all
Saying they aren't allowed to do that, plus i couldn't not any refund of the ticket.
I am really not impressed plus I had to buy a new ticket.
I'm seriously requesting for a refund, since FlightHub could not assist me in anyway.
If you wish to contact me my cell number is
[protected]

flight booking number is [protected], on May 7, receip #[protected] $1666.61 on May 24, receip#[protected] $ 16.95
on July7, receip#[protected] $ 500.00 penalty and $36.03 fee

There is not one place that i read obout this company and penalty, i could not find place to read why i am charged with $500 penalty?It against the company logo.
will you please try to understand that is not fair. I am more than positive that i need to get refund.
And the other reason why i need to get this refund is, your company as on the largest travel company knows that travel is expensive, but it is one part of us because many of us come frome other countries and some frends and relatives stay over there.
Thanks, Mara

Hi I am not really in the mood to write another novel as I have been doing for about 2 weeks now dealing directly with Cartrawler Basically I rented a car over 2 months ago upon arriving to the airport the rental car company had given away my rental leaving me stranded for 3 days unable to move around on vacation i was told they cannot do anything as I booked it through flighthub. Flighthub told me to make complaints online I did nothing is being done even after investigating that I was not given the vehicle they closed the case. I can provide all documents and convesations here is the communication log case # US603946350 (EC:ObzSk5)
Booking Reference Number: US603946350

I have 2 reciepts the one that shows my actual booking on May 30 2019 and this one that I had to pay before picking up the rental car 3 days later. Please do not send me back to cartrawler you really need to look into the notes and resolve this for me please very unprofessional
Thanks
Farah Mohabir
65 Pathway Drive
Brampton Ontario L6X0Z2
[protected] or [protected]

Hi
I tried to book a flight on your website. The first email I recieved was to use a different card to make a payment. Once i eneterd the new card details the payment went through and i was sent an email with the eticket details but unfortunetly after few minutes i recieved another email stating that the booking has been cancelled.
I checked with the airline and they have confired that the booking has been cancelled and the money should not be deducted from the account.
When i checked with my bank the money has been deducted and nothing has come back as a refund.
Can you please look into this matter as soon as, as i need my money to book a flight.
Regards
Sarfraz Anwer

I'm currently having the most terrible experience of my life with Flighthub at the moment. I discovered my air canada flight from Toronto to London, UK is cancelled and rebooked for another day and another route which will make me miss my brother's wedding.

I called flight hub but I received ZERO assistance in resolving this. I called air canada and they are willing to rebook me on another flight for the same day. After going back and forth trying to explain to flighthub that this has been approved by air canada, i finally got them on the phone to speak to one and other. Air canada provided the flight hub agent a code to activate this change and after she dropped the call, the flight hub agent came back to let me know he cant do it with no reason.

Air canada is more than willing to help me on this but I cant believe that a company i trusted (flighthub) will be so much willing to ruin such an important day for me.

Flight is for the first week of August and I need urgent assistance to save me from this trouble.

Hopefully someone at flighthub has the customer's interest at heart and will be willing to help. I just want to be able to leave and come back same day as planned.

my email is [protected]@gmail.com

I booked a ticket from toronto to Vancouver through flight hub on Flair Airline on June 26th for a return flight that was supposed to depart toronto on July 12th 7.30 am and arrive in Vancouver at 9.30am PST. Flight hub cancelled our tickets and failed to inform us of the cancellation. We showed up at the airport with no booking under our names and called flight hub to inquire. Flight hub customer support was very unhelpful and confirmed to us that they did cancel our tickets and refunded the money. We had to pay double the price to rebook the return flight on the spot at the airport because of the absolute blunder committed by flight hub. It has been an extreme displeasure booking with flight hub and we found the customer service to be very uncooperative. We as customers were left out there at the airport with no booking and we felt very very upset and stressed over flight hub's mistake and bad behaviour towards us.

What an ABSOLUTE joke! I am a veteran and have served in third world countries and still had FAR better customer service than this! This is the last 6 hours of my life!

I booked a flight for myself and my family (Ref [protected]) On checking the itinerary I noticed that my son Jake (who has two middle names) were on the ticket back to front. I called Flight Hub and told them of the issue. I explained that I was well aware that the names needed to be the same as the passport showed and I put them into their system that way. I was basically told that it was my fault and I was responsible for all information. I explained over and over that I had not made the mistake and the site had it all entered correctly, however, when showing on the itinerary, it showed them backwards. All the "customer support" lady would do was tell me it was my fault and said that it would be $75 plus whatever the airline would charge. Being ever the pragmatist, I just wanted the problem sorted and said I would like to speak to her supervisor in hope for a reasonable resolution to the problem. She put me on hold where I enjoyed what I can only describe as a ten second repetitive cycle of "music" that could break the KGB. Once she came back on, she explained that she could not get a supervisor and it would take approximately 55 minutes before the next one was available. (From this experience, I can guess why they are so busy.)

She then said she could drop the $75 to $37. I just agreed to pay but was then flabbergasted when she told me that I would have to be on hold while she would call the airline to find out what they would charge, but I thought "ok, maybe it fluctuates?"
What felt like a lifetime later, I am still on hold. Despite the ten second repeating "music" I was still hopeful, having thoughts like "If superman let rip, would it damage normal underpants?"
After a while, when I got to speak to her again, I asked if she could call me back when she had an answer to which she agreed. (she had already verified my number, so I thought, "hey, no problem.")
You guessed it, no call back. I called again. The next lady said that she only had half the information as my file was not fully updated, so we had to go through everything again. She said that she would have to charge me $75 plus the Icelandair fee. Again, I explained that we agreed to $37 and we moved on. She even stated that she was the sort of person who who definitely call me back. She asked for a copy of my sons passport which I then sent from two different email addresses because I didn't have a great feeling of how this was being handled.

Again, I waited and got no call back. Then! I got an email asking me to call, which I gleefully did with a hopeful skip in my step! AGAIN, I had to go through the whole process again including the guy telling me that I would be charged $75. One birthday later, I explained everything all over again and he said "I will need a copy of your sons passport!" By this point, I was intentionally stubbing me toe on the table leg at work just so I could feel something other than despair! I AGAIN explained, AGAIN was put on hold and had to listen to the worst "music" that made me want to punch a kitten in the face!
He got back to me and verified that they had everything they needed. He then said that he had to call Iceland air to now get some sort of code in order to process the changes. I asked why this hadn't been done since I had already told, what felt like every employee from the CEO to the Janitor to go ahead. Long story Longer, I think I saw another birthday and a touch of Christmas while on hold again. Listening to the terrible hold music, I started to question my previous choices in life and pondering if someone was subjected to this music previously and was that the reason unicorns no longer exist? I was told I would get a call back...guess what! No call came. Instead, I got another email telling me to call again. I COULDN"T WAIT! Surely I was close. I called back and literally went through EVERY soul destroying stage I had been through previously and was being charged for the privilege. When I spoke to this lady, she told me that I would be charged $67 in total and asked how did I want to pay. I gave my credit card details and was put on hold AGAIN! During this time, I listed things that I would suspect as being less painful than this experience.
1) Childbirth
2) Shaving a honey badger
3) Being raped by a sperm whale
4) Heading down a hill on a skateboard and using my nuts as brakes
It got dark after that!
When she came back on the line, she told me that she had updated Flighthubs website with my credit card details so that they had them for next time! She said she needed me to give the details of my credit card again so that she could process the payment to actually make the change I was calling about! I wanted to swear like it was my first day of Tourettes camp, but, I remained professional, frustrated, but professional!
I was then put on hold AGAIN! I actually tried to bite my own ears off!
Finally, one of Darwins finest came back on the phone and told me that nothing could be processed because Icelandairs office is now closed! Bha ha ha! I kid you not! She explained that I would have to call back Monday and do this all again! This last call alone was over 1 hour 20 minutes!

I would like to see the following happen. I would like some sort of compensation for my troubles, gift card, free upgrade, chocolate bar...$37 back?
Secondly, for the love of god! Change the "on hold music!"

Many thanks

Dave
[protected]@hotmail.com

Drew continually interrupted me while trying to explain an issue to him.

He also blamed me for a short connection that needed to be changed even though I had booked it that way. He told me that Flight Hub would not have allowed me to book that. Not only did Flight Hub allow me to book too short of a connection but it was then my fault.

He was incredibly rude and argumentative and finished the call off by yelling at me and hanging up on me.

Completely inappropriate interaction with this customer service Rep and his behavior and tone was beyond offensive.

Apparently these are Flight Hubs hiring practices...hiring obnoxious punks who hang up on people.

Unsatisfied customer

Original flight search was for dates on a Thursday to Sunday.

The first recommended flight must have been for Wednesday through Monday, but I didn't notice the system arbitrarily changed my dates - until well after the booking was in place. I will take responsibility for not double checking the dates that the system picked out for me; however, due to this systemic 'sleight of hand', I'm not likely to use them in the future. In order to change the tickets to the days I originally wanted, I was charged $275/per ticket penalty, plus $92/ticket price differential. Of course, other airline service providers are probably just as bad. It's buyer beware - because everyone seems to want to figure out a way to make you feel like you're getting a bargain, when in fact you've been set up to be taken big time. My purpose in reporting is just to forewarn others. I'm confident there's no basis technically speaking to expect any kind of refund on my purchase.

I need to change the dates of my flight & was told I couldnt because of restrictions. When I explained this restriction was not listed when I made my reservations I was told to contact the airline directly since it was their policy. Delta informed me that since Flighthub is a third party reseller, they would need to work with me. Instead of working with me they again said no because of the restrictions & claims it is in the Terms & Conditions (which it is not). I am now pursuing other means to resolve this dispute. ALL CONDITIONS MUST BE TRANSPARENT TO THE BUYER. They were cited for this issue back in 2017