FlightHub

On April 4, 2020, Me and my husband has a flight under All Nippon Airways from Manila to Toronto. Flighthub did not notify us that the flight was cancelled which we just found out when we got in the airport. The same day, I called flighthub to tell them what happened and they advised me that I will get a FULL refund and to rebook another flight instead. So with a much higher ticket, I rebooked. At the same time I was told to fill up a refund form and someone will call me within 72hrs. I did not hear anything from them.

So today, April 9th, I called to follow up. Flighthub agent RIRI is charging us for airline penalty of $300. I told her that it was the airline that cancelled and not us and still insisted that i have to be charged. She even said that the other agent i spoke to on the 4th gave me false hope of full refund. She was also very rude and unprofessional by either holding without notification or straight up speaking to a colleague rudely about us while forgetting to mute her phone.

I am fighting to receive the full refund as it was the airline who cancelled and not us. Very unprofessional and rude! Definitely corrupt company as well.

This is very shame full, when trying to get ticket the answer phone right away and still wats to sell u what u dont need noe i purchase a ticket with insurance i tired call oner one month, this is ot right you should return travellers credit and you company will go down, so please refund every one credit also mine its very shame full its not our fault we do have insurance why we pay insurance because we covered now its all [censored] stories fill this pres that email other its realy nonsence whake up people.

My boyfriend and I purchased a flight through flighthub with connecting flights through vancouver and hong kong towards Jakarta. Due to the covid-19 issues air canada changed our flight several times and so did Cathay pacific. Upon following flighthubs rule to contact them 72 hours prior to departure date The agent said no to giving us a refund and said that we have to send in a refund application through their website. So we did this. We also contacted Air Canada and the representative there even tried to do a FULL REFUND on her end but couldn't because our tickets were tied up with Flighthub. It is now April 2... our departure date was March 31... we sent the request on March 29... and Cathay Pacific sent us an email saying our connecting flight is confirmed for tonight?!
We called Flighthub to figure this out and she said they still havent received notice of our eligibility for a refund (fair I understand its busy because of covid). but nearing the end of the call she said we weren't approved when I asked her what we should do about cathay... but then at the end of the call she explained we still have to wait to find out if we are eligible for the refund. she said to call cathay because she cant do anything on her end. I called Cathay Pacific (very nice representatives) she said she can't do anything and only Flighthub can... I had to call Flighthub back again! When speaking to the agent this time she explained she's still waiting for the reply of our eligibility for refund from the airline... (who already told us they're happy to process it). I don't appreciate being tossed around like a ball back and forth. Flighthub is unprofessional and doesn't seem to want to be clear with us on the status of a refund that we are entitled to according to Air Canada's Refund Policy (that their representative showed us).

When the airline is the one making the changes to the flights we are entitled to a full refund. but if we're the ones making the changes then of course we get charged cancellation fee. Why doesn't flighthub understand this? or how to actually communicate with their customers?

My booking reference number is :[protected]
I purchased a ticket for my mother from Tehran to Thunder Bay on Oct 2019. Now due to the emergency situation COVID-19, the flights are cancelled and my mother as a holder of visitor visa cannot come to Canada because of the closure of boarders. Flight hub gave me a future travel credit til OCT 2020. I am an international student and I may not be here till October 2020 to use the future travel credit. I want a refund, even if you want to charge me a 65$ handling fee.
I also have submitted a complaint through the Better Business Bureau (Ref. No. [protected]) which have attached, flight hub replied to that and told to contact them through service department. But when I contact them they said me only future travel credit is available. I really don't want a travel credit. I need a refund.

The last person I spoke with provided a website to fill out a form. when I tried to type the information into my laptop and seek clarity, she literally said "I have provided you the information you need. have a good day" and HUNG UP.
I cannot find the site she was trying to redirect me to. flighthub. comrequest.

I am so frustrated.
Reservation# 160.066.902
please help

at the most sensitive moment in the world this company cruelly robbed everyone of a lack of respect and consideration for others
i believe with 500 signatures we can sue this company please ask everyone who was injured by this company to send me an email so we can get together and get a good lawyer and get our money back [protected]@yahoo.com or [protected]@gmail.com

March 21 2020
On January 17 2020 I booked a round trip flight from Timmins Ontario Canada to Harlingen Texas USA Booking NUMBER [protected] and Air Canada confirmation number TQTFR8.
On March 15 2020 I tried to change the return date to March 19 2020 instead of March 31 2020 because of the coronavirus and the government request to return to Canada. We were told by yours employees that they would get back to us. We never received any email or call. We did call a few time but never received anything. On March 16 we were told that no request was made for a change of date. We have a record of the date of our calls.
So on March 16 2020 I decided to buy new tickets because of the pressure we had to come back to Canada. I got tickets for Harlingen to Toronto instead of Timmins. Our flight hub number [protected] and United confirmation A3H5CH.
I would appreciate to get the full amount of our return ticket booking number [protected] in the amount of 844.70. Also the price ticket of our return flight booking [protected] United confirmation number A3H5CH in the amount of 276.70.
I hope that this time we will get a response. I understand that the present situation give you an abundant workload but right now we are very disastisfied.
Roger Vaillancourt
Gaetane Vaillancourt
[protected]@hotmail.ca

I was supposed to fly today to Alicante Spain from Philadelphia.
President Trump Banned traveling from Europe due to Coronavirus.
I have been on the phone on hold for hours, can not get a hold on any body.
Given the global critical situation I don't wat to risk my health and of the people around me. I want to cancel my flights and get either refund or credit to use in the future.
thank you
Mercedes Botella Cordoba

Flighthub booking # [protected]

I began calling Flight Hub over the past 24hours. Waited for 3 hour intervals. The individuals answering were powerless ! Everyone passed me along to another person who was powerless and ultimately passed me along and disconnected me. This happened 5x. I keep trying and no one is receptive. If they actually addressed the issues, there would not be such a long waiting time. This is unprofessional and terrible business. I will be telling individually widely to never use this service given there terrible business practices.

I am unable to go to Manila since it is on lockdown. Flighthub has refused to cancel or let me change my flight even though Philippines airline has offered a flight change. Westjet has also offered a flight change. Never book with this website. They have no customer service during this time either as phone calls are not answered. Filing a complaint against them.

The president of Phillipines closed the country - flighthub did not accept this as a problem apparently - they do not want to give me my money back - please never ever buy a flight ticket on them.

Worst company ever. I booked a ticket montreal to sydney back in october 2019 for a trip leaving on April 27, 2020 to may 6 2020. I was supposed to fly through airchina. I received an email today saying that my trip had been changed to leave on april 29 from montreal and leave sydney on May 2. First, i called today airchina but i have difficulty reaching a rep over the phone. Therefore, i called flighthub and the first person suzanne right away offered me a refund i said that i will call back because i wanted to think about it she did not offered any other alternative. I called back an 1h ago and i talked to Larissa who told me that her supervisor understood the fact that i refused to stay in China because of the fact that it is airchina who changed completely my itinerary and the Corona virus but they will charge me $75 i said no that i will pay any canvelation fees because it is not my fault. Then after a wait of 1 hours she transfered me to a supevisor called mike who is telling that he will charge me 200 something for cancelation fees because i accepted the change online, i tried to explain that i viewed the option for cancelation online but i did not confirmed that is why i am on the phone with them. It is really rude to lye and steal money like that i called right away so i should not have to go through all of that. I should get my full refund instead because what is the point of me calling to cancel a second and accept online ? Worst and bad customer service ever . I hope my complain to Bureau de la concurrence will help and people will not buy through them. 6 to 8 weeks to get a refund it is way too much. I did not receive any cancelation email so I called back myself and went through the system to cancel they keep telling me about a $75 cancelation, I proceed to the cancelation and received an immediate cancelation email after my cancelation. Now my credit is charged $200 and $75 but I did not click on the acceptance button for the fees I just clicked on cancel

We have cancelled our flight to your Agent named Miles, we called our number last Sunday March 1 at 10pm (alberta time). Miles assured us that the full refund will be processed after the airline send the cancellation code to flight hub. He asked us to wait 72 hours after the call.

Cancellation reason was due to flight changed made by the airline and its not acceptable for us. The reason why we booked it ahead of time and paid for it right a way, is to secure the times but the airline changed it. And I don't understand why flight hub was trying to charge us for cancellation fee of $200 where in fact its a hassle and inconvenient for us about this changed! We will miss this flight because we are flying from another flight.

After 72 hours, no follow email no call no update! I called the flighthub several times and waited 45 - 60 mins for my calls to be answered. An agent answered my call and asked me to wait again for 24 hours because of the airline did not respond to the email. I asked if anyone did a follow up during the 72 hours, and guess what, no one did! The agent told me, that they will send a follow up after the call. So, we waited again for 24 hours.

I called the Japan Airlines directly to check, and the agent told me that they already sent the email and its showing cancelled in their system, cancellation was made by the flight hub. JAL's system is no longer showing any flight except one flight from Vancouver to Edmonton under Westjet. So I called Westjet and she told me that the full itinerary is not fully cancelled and not properly done.

We are waiting for a week now (as of this writing) versus the 72 hours processing hours that was told with us.

The money that you are holding is not a small amount, we need our money back. We worked hard for that money and you are just holding it for no reason. Also, don't put the burden to your customers because you are waiting for the airline's email. The fact that we booked our flight directly to your website and you charged the credit card as fast as a snap of a finger, have a dignity to bring it back to your customers, specially if you were not able to follow the passenger's booking. You are stealing the money.

Again, we need our money back. We are still waiting for the cancellation email that has been promised to us since last last week.

I just want to express how frustrated I am with your cancellation process! I have been thinking about canceling my flight to the Philippines for a few weeks now because I just don't feel too comfortable traveling with the virus going around. When I cancelled my flight, I was told it's going to be $200 only. When I got the confirmation, I was actually charged $435.94.

Where did the extra $235.94 came from? If there is an extra charge, your cancellation page should CLEARLY state that there are 2 fees that would be deducted from your flight payment! You should not be separating fees as this could obviously confuse people who are considering cancelling their flight! I am beyond frustrated!

I feel so cheated by your company and do not feel comfortable to ever book with you again!

I demand for my $235.94 back to my credit card, as this is not what I expected.

Hello I present myself, my name is Lenda Hamdu-Seku Diarra my flighthub booking number is [protected] and Westjet confirmation number WZGSKD. I am filling this complaint to inform you that I have accidently purchase a non-refundable ticket on saturday night February 8th . While filling the information my computer started having technical diffuculties and eventually turned off by itself, which assume led to the purchase of the ticket. Around 24 hours later I notice that I received a purchase emaiI. I called both Flighthub and Westjet and I was consistently told to call the other company. As a result, I was advise to right this complaint as a last resource to this issue, I am optimistic that you will be able to help me. I would like to receive a full refund because purchasing it was an error. In addition, Being a full time university student does not allow me to waste my money. I know that you guys care and hope that you guys will be able to provide me with a refund. I consider this issue to be unethical because I did not receive the appropriate help while calling the company and a scam because I mentionned several time on the phone that I didn't agree to buy that ticket. I am a loyal customer this both this airline and ticket provider and hope that you guys really care about your customers and fix my situation.
Sincerely, Lenda Hamadu-Seku Diarra.

Good afternoon Madam or Sir,
I'd like to file a complaint about $600 penalty fees charged ($200 each person) as a result of my flight cancellation.
I booked a round trip to China on Aug 31, 2019 for three people of my family. Our trip is through a multiple airline (from Edmonton to Vancouver, Vancouver to Xiamen (China) and Xiamen to Lanzhou (China))and starts at 7:45 pm, on Jan 25, 2020. I had to cancel the trip due to the sudden outbreak of coronavirus in China. I called the agent and cancelled our trip within 24 hours, however, I was told I have to pay $600 penalties as a result of cancellation. On Monday (Jan 27, 2020), I called the agent and then I was put on hold to talk to customer service agent. I was waiting on the phone for 40 minutes but still had no chance to talk to customer service agent.
It is not right for you to charge me the penalty because the situation is completely beyond my control. Many airlines including Air Canada, Xiamnen Airlines (my Chinese trip is throught this airline) issue full refunds to their customers due to the sudden outbreak of coronavirus in China. I am requesting you look into this and remove all penalties charged on me.
Here is some info regarding my booking.
Date
Receipt #
Amount
August 31, 2019
[protected]
$2271.55 CAD
Total: $2271.55 CAD
View Receipts

TRAVELERS

Name
E-ticket
Lihong Bai
Xiamen Airlines: 731-[protected]-46
Tiexiong Lin
Xiamen Airlines: 731-[protected]-48
Zhihan Bai
Xiamen Airlines: 731-[protected]-50

Thanks,

Lihong (Belinda Bai)
9268 85 Street NW Edmonton AB T6C 3C7
[protected]
[protected]@gmail.com

I am seeking your urgent assistance in rectifying why my credit card was charged with the following charges as per attached screen shot from my online banking profile.

On December 27th I booked three tickets to travel to Tobago on February 22nd to 24th, for Rhonnel Forde, Adrian Fernandes and my self, via your web site, in addition to being debited the sum of $1, 020.91 from the Flight Hub.com my card was also charged three times in the amount of $467.82 by Caribbean Airlines

Whilst I have read the terms and conditions and understand that my card can be been charged multiple times, it also stated that amounts would be reversed within a four day period, however to date this has not been done.

Kindly Investigate and advise me as soon as possible. If further information is required kindly feel free to reach out to me at [protected]. My name is Cindy Fernandes and I have attached a copy of my online banking statement. My E-mail address is [protected]@gmail.com

I had to cancel my flight to Cairo in November 2019 because my father passed away. I called FlightHub, and they wanted to charge me $200.00 for canceling - I refused under these circumstances and tried to explain. They said we could get it down to $100.00. I refused, in the beginning, under the circumstances, and I felt this was not the right thing. However, in the end, I paid the $100.00. They told me that a refund would be deposit into my account within 6 - 8 weeks.

I called FlightHub back after six weeks, and they told me I have to wait for eight weeks. I called again after eight weeks, they said they issued the refund, I told them I did not get anything so far into my Bank account. The asked to be to call the bank. I called the bank, and the bank told me that there is no refund has been received. And, if they got that, it will be processed right away. I called FlightHub back and let them know what the bank told me. They told me that I have to provide my Credit Card records as proof that I did not get a refund. This is only to forward me to their accounting department to resolve the situation with them. And, they will not let me talk to their accounting department until I provide my records. I said this is an invasion of my privacy, and I am not going to do so. Further, I replied back to why you did not check with your bank if the money has been transferred from your account to mine. The lady on the phone told me, we are not going to do so until you provide your Credit Card records. She also mentioned that we have already refunded you according to our system. I asked her, Where is the money goes then? She replied we could investigate that right directly after you provide us with your Credit Card records.

FlightHub was horrible to deal with. You are going to lose your money and a lot of your time with them.

NEVER GOING TO USE FlightHub AGAIN = FLYER BEWARE!

I took a round trip flight with Air transat via the flighthub website.
I missed my return flight and am currently requesting a refund of tax paid on the ticket.

Under legislative provisions including the Excise Tax Act, taxes are due at the time of boarding. If the passenger does not board, he is entitled to the reimbursement of certain taxes regardless of the reason.

I would like a refund of my taxes.