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Flagstar Bank

Flagstar Bank review: Terrible response rate/customer service

J
Author of the review
4:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dealing with a family member in hospice trying to get banking beneficiaries and Will aligned before death. Went into another bank and within minutes had most of what was needed - Balances, Account Info, and most important Beneficiary Designations

Then went into Flagstar and the senior member at the branch confirmed the LPOA was in order - dated, signed, notarized, etc. BUT claimed that a central signoff was required which he communicated and "red flagged" due to the hospice situation. 72 hours later Flagstar has provided nothing.

Key takeaway
Bank elsewhere - customer service is a failure, especially in a time of family need
How can one bank do in minutes what Flagstar has failed to do in three days! Shameful

Recommendation: Bank Elsewhere

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  1. Flagstar Bank Contacts

  2. Flagstar Bank phone numbers
    +1 (888) 248-6423
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    Personal & Business Banking
    +1 (800) 968-7700
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    17%
    Confidence score
    Loan Support
    +1 (248) 312-6500
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    Loan Support
    +1 (800) 393-4887
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    Home Loan Financial Hardship Questions
    +1 (844) 799-2993
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    Home Lending
    +1 (248) 312-4880
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    Treasury Management
    +1 (888) 254-5417
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    Government / Public Funds Banking
    +1 (866) 945-9872
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    Wholesale Lending
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  3. Flagstar Bank emails
  4. Flagstar Bank address
    5151 Corporate Drive, Troy, Michigan, 48098-2639, United States
  5. Flagstar Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2025
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