CB Credit Cards First Premier Bank Complaints #2-21

First Premier Bank Reviews and Complaints

First Premier Bank review: Not providing the service under its agreement.

Anthony J Smith of US

Jul 18, 2026 9:10 pm UTC

Verified customer

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First Premier Home Warranty has not honored the terms of its agreement. I had been a customer for more than a year before filing a claim on 04/14/2026 to repair the aerator in my septic system. It took about a week for a contractor to come to my home and inspect the issue. In fact, two contractors came, and each provided a different recommendation for resolving the problem. After another week, First Premier Home Warranty decided to offer me a cash-in-lieu payment instead of completing the repair.

The company then sent me a “Cash in Lieu” form, which I signed and returned on 05/05/2026. As of 07/18/2026, I still have not received the check. In June, I was told that it would take 45 days after they received the signed form for the check to be prepared and signed, followed by another two weeks before I would receive it.

This delay is unreasonable, especially in today’s digital age when payments and check processing can be completed much more quickly. Based on this experience, I believe First Premier Home Warranty has handled my claim poorly and has failed to provide the service promised under its agreement.

Claimed loss: repair the aerator in my septic system

Desired outcome: Complete the repair

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First Premier Bank Contacts

First Premier Bank phone numbers

+1 (800) 987-5521

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First Premier Bank emails

customercare@firstpremier.com

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First Premier Bank address

601 S. Minnesota Ave., Sioux Falls, South Dakota, 57104, United States

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