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Najm ONE / Majid Al Futtaim Finance Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Majid Al Futtaim Finance LLC

Ground floor, Emirates Development Bank Building, Next to J5 Hotels, Port Saeed, Deira
Dubai
United Arab Emirates

Customer Support Phone Numbers

+971 600 576 256(Customer Service) 4 2
+971 42 935 811(International) 1 1
+971 42 935 814(For Prepaid & Gift Card Support) 1 1
Mon8:30 AM - 5:30 PM
Tue8:30 AM - 5:30 PM
Wed8:30 AM - 5:30 PM
Thu8:30 AM - 5:30 PM
Fri8:30 AM - 5:30 PM
SatClosed
SunClosed
Plus

Najm ONE / Majid Al Futtaim Finance Complaints & Reviews

Najm One / Majid Al Futtaim Finance / najm credit card

Wi
Oct 09, 2019

In short, they are looking for the opportunity to steel your money even though they're not entitled to. I had a statement of 24k to pay, I couldn't settle more than 20K because I made online payment. Najm ended up charging me interest on full 24k with the same excuse that payment made is incomplete!!! Stay 10 miles away from them if you want to be safe!!

Najm One / Majid Al Futtaim Finance / promo offer of minimum spend

Bi
Oct 08, 2019

I had received SMS on April 16 on my mobile about promo Ref.1958 that for spend AED50K upto 30June, I will get Apple Ipad. I called the call centre and they confirmed that I am eligible for this offer. Until June 30th I used my card for AED 50K spent and made the timely payment. Now NAJM...

Najm One / Majid Al Futtaim Finance / najm staffs

Aj
Aug 09, 2019

I have some doubts against najm card sales staffs in carrefour, citycentre, sharjah. The staffs are behaving indifferently when we go for shopping, they always used to insist us to take credit card from them, many times I refused, last week when i went for carrefour shoping again the najm...

Najm One / Majid Al Futtaim Finance / najam credit card

Sh
Aug 08, 2019

Hi I am using Najm credit card for lat 3-4 Years all these days I was happy with service though it is not so attractive. and I am using only Najm credit card now. Till now I didn't made any due on on card also. Today In UAE we got 5 Days leave and I tried to swipe the card while shopping...

Najm One / Majid Al Futtaim Finance / voucher not received, cashback and discount problem

Ah
Aug 07, 2019

Main issues: No gift card or Voucher received No automatic cash back No discount on magic planet The agent promised me that I will get 300 mall gift card of city center via What's app message. Once I received the card there was no gift card along with, I called the agent he was not...

Najm One / Majid Al Futtaim Finance / my card cancellation request ref no : maf6757225,

Ba
Aug 07, 2019

Najm One / Majid Al Futtaim FinanceI requested to Cancel my Card request Ref no : MAF6757225, since 20th July 2019 i received a call from Mr. Binju James Portfolio Executive after a week asking for the reason and trying to keep the credit card active, in short I told him i am living the country and i do not need it anymore...

Najm One / Majid Al Futtaim Finance / najm one credit

Mu
Jul 30, 2019

This is MUHAMMAD Ibrahim MUhammad AFZAL, here, Cell, [protected] I have NajmOne credit card on which annual fees, charged + late payment fees also, Total outstanding balance 558 Aed, Although I have told by Najm customer representatives that this charges mentioned above will be reversed, but...

[Resolved] Najm One / Majid Al Futtaim Finance / bill charges

Ga
Jul 30, 2019

Najm One / Majid Al Futtaim FinanceNajm customers care manager, Dubai,   Dear Manager, Double time finance charges, Kindly i would like to bring your attention regarding Over charges in my Credit card Bill on July 2019. It's has been Charged three time Billed finance charges which is not acceptable. So far im really happy...

Najm One / Majid Al Futtaim Finance / najm visa platinum credit card

Vo
Jul 29, 2019

Claim 1 Najm platinum credit card advertisement says ... 10 % cashback for first 2 month ... This was true for the first month ... Then haliwali A complaint was logged as the advertised conditions were not followed And the reply was outside the scope ... Claim 1 rejected Claim 2 No...

Najm One / Majid Al Futtaim Finance / credit card

Re
Jul 28, 2019

These guys are a joke. People should never sign up for their cards. only card in the world where the credit limit is of no consequence. so if you have a AED 10, 000 limit and say your statement is generated for AED 5, 000; what do you think your credit limit should be? Well most of you...

Najm One / Majid Al Futtaim Finance / been cheated by sales person / a bit lengthy complaint

Sa
Jul 08, 2019

Hi I am sadiq, My card no-[protected] / A sales person from najm (hassan - [protected]) approached my company at the mid of dec-2018, saying there is promotion going on saying the following, 1. No annual fees of 300aed 2. Gift card of 300aed (which only I received from 2 3 persons who...

Najm One / Majid Al Futtaim Finance / credit card

Tr
Jul 05, 2019

They are charging for late payment even if you have paid on thr due date. How is it possible that late payment be charged since it is still under the due date. Other banks dont do this as i have other credit card from other bank too. They shoukd have clarified this in the first place do...

Najm One / Majid Al Futtaim Finance / credit card fraud

Sa
Jun 22, 2019

A fraudulent transaction was made using my Najm card however physically my card was with me and I didn't authorize any such transaction. I received a message midnight IVR 142 AE... andd reported immediately, my card was blocked and I had also forwarded a dispute investigation form . I am...

Najm One / Majid Al Futtaim Finance / najm credit card - majid al futtaim finance

Fa
Jun 12, 2019

I am an old customer of Najm. I just want to give a small summary: 1- Customer Service are Rude and give never solutions in return. Just asking us to send emails where we get never any reply. 2- Their app and online are really bad and not reliable! 3- Hidden fees, Late payment fees, Over...

Najm One / Majid Al Futtaim Finance / non customer getting transaction message

Mu
Jun 12, 2019

Najm One / Majid Al Futtaim FinanceI am a non NAJM customer and I am getting the transaction messages continuously to my number since many days . I have inform the same on your customer care number multiple times but there was no action and I am keep on getting the messages (attach few examples ) Today only I got 3 such...

Najm One / Majid Al Futtaim Finance / credit card

Gr
May 25, 2019

Najm credit card has the worst sales and support team ever, I am a customer with them since 2008 and since November 2018 an suffering from a mistake from a stupid sale lady called Namrata Janiani she did a mistake cost me until now around 4000aed whenever I email her always auto-reply...

Najm One / Majid Al Futtaim Finance / credit card / debt collector is rude and mannerless...

Ni
May 04, 2019

His name is Mr. Ahmed and after signing the settlement letter, i missed 1 payment bn y 1 day only and he and his team are hard asing mentally that we will cancel the settlement and will do this and that. Where I am constantly requesting that I had to go for medical for my son to the...

Najm One / Majid Al Futtaim Finance / najm credit card

Ma
Apr 22, 2019

I have LOP and Balance transfer using Najm, and agreed to pay the corresponding interest. I also used the card for purchases, and at the moment I am just able to pay my minimum balance or more but not the whole outstanding so they charge me.But it is very disappointing to know that they...

Najm One / Majid Al Futtaim Finance / security cheque presented to bank even after paid and settled full amount

Aj
Apr 14, 2019

I had taken a Najm Credit Card with no. [protected] in the year 2015 valid from 04/2015 to 04/2018. The credit limit is AED 7000/- and has never increased or amended. I have handed over a blank security cheque of EMIRATES Bank in the year 2015. The credit card was cancelled with a settlement amount...

Najm One / Majid Al Futtaim Finance / credit cards

Pr
Apr 01, 2019

Hi All, If you are planning to get a Najm Card..rethink 100 times a sincere request. This company is seriously a joke and it's shows when they deal with their clients. Earlier they charged AED 30, 000 on my card for no reason. After long struggle I finally got this money back.I made all...

Najm One / Majid Al Futtaim Finance / product and service complaint

Ir
Nov 21, 2018

I have used almost around 10-11 k aed for purchases in the DSS offer which najm promoted for 5% cashback .on June up to august 4th was sale end. i have spent that amount in the above mentioned period. and najm informed that it will take 45 working days from the end of sale date. i have...

Najm One / Majid Al Futtaim Finance / payments not credited to my credit card [protected]

Ra
Nov 12, 2018

Najm One / Majid Al Futtaim FinanceDate on Incident : 1)Internet transfer made from HSBC to NAJM on 14th Sept 2018 @23.51 hrs AED 2442.22/- 2)Internet transfer made from HSBC to NAJM on 14th Sept 2018 @23.47 hrs AED 121.11/- Both these amounts are not matched up at NAJM rather not even confirmed as received. Last 7 weeks I have...

Najm One / Majid Al Futtaim Finance / Najm prepaid card

Wa
Nov 02, 2018

Not accepted any where in uae. Even souq.Com doest not accept it. You decline transactions and charge money for transaction charges. No body to answers on your number except teller machine. Is it not customers hard earned money you charge for your fault to customer for choosing your card...

Najm For Insurance Services / refund issue.

Mo
Oct 25, 2018

I have booked a ticket from citybookers on 27th June with the booking number CB2132847 & due to some emergency i have cancelled it on 27th June & informed the customer service. They have informed me it will be refunded in 45 business days & it has been 4 months i haven't received any...

Najm One / Majid Al Futtaim Finance / sales man misconduct and lake of information

Mr
Oct 15, 2018

I have newly joined the najm credit card and have a very bad experience from buying the card from sales man to uptill now. At the time of selling this card sales man convinced me that there is 10% cash back on the najm cash back card on whatever amount you spend. When I asked how can it be...

Najm One / Majid Al Futtaim Finance / credit card cash back issue

Ge
Oct 15, 2018

Recently i have taken my najam one cash back card .when i have taken the card the customer agent has told me that i will get cash back for min spend of 50 dhs . We have spent the nearly 8000 dhs for which i need to get 150 dhs cashback for the month of Aug.Najam has internally changed the...

Najm One / Majid Al Futtaim Finance / customer service hotline

No
Sep 19, 2018

Hello, i have a Silver Credit Card with NAJM and decided to cancel it last June 2018 one of your agent offer me that no need to cancel the card as you can offer me the same benefits with your new free for life credit card and i told him i will call on July once im back in Dubai to initiate...

Najm One / Majid Al Futtaim Finance / credit card

Je
Sep 06, 2018

The worst credit card in the world!! They charge me 3.00 aed everytime I PAY MY BILL!! If I transfer money from my EMIRatesnbd account to NAJM credit card they charge a fee of every transaction!! The reason is because I should Only use their online application oronline banking to transfer...

Najm One / Majid Al Futtaim Finance / credit card

Sh
Aug 21, 2018

I don't recommend this Card to anyone. This is a general complaint regarding my experience with Najm Credit Card. * You are not given the full details regarding the charges and hidden fees of the card as there was a credit shield charge put on the card for every month which started with the...

Najm One / Majid Al Futtaim Finance / poor customer service

Ra
Aug 12, 2018

I have been using Najm Credit card since August 2015 and Paying fees of AED.200 as Annual charges. a few days, after purchasing at one of the supermarket in abu dhabi along with my family, during bill payment it was brought to my knowledge by their employee that my credit card has already been...

Najm Credit Card / silver updated to platinum

Fa
Aug 12, 2018

Im using najm Credit card silver...for almost two years... i paid already annual fee until march 2019 suddenly the gave me another credit card platinum just by email..with out any call or any agreement. When i call customer service. They just said the discontinue the silver and they change to...

Najm One / Majid Al Futtaim Finance / advance renewal fee

Ma
Aug 06, 2018

I had the silver najm card. Expiry date is December 2018. I resigned from my previous job and came back to my country and planning to cancel my card by November if I don't go back to Dubai. My statement has always been 0. But then by first week of August I got a statement to pay 420dhs.for...

Najm Credit Card / credit card balance shown zero despite I have 4500 balance

Sa
Jul 17, 2018

Hannah called me up with rude tone and spoke to me loudly. I told them i want to cxl my credit card because they are charging me annual fee. The also charged me AED 275 for over limit by AED 36. there were so many months I have paid AED 500 extra Whenever I am using my card it show in...

Najm Credit Card / credit card

Sa
Jan 07, 2018

1) Credit card sellers will lie you that their card has many connections for promotion offers and so on. It is not true. Most of promotion they provided can be get with other cards or without any card. You could only get small benefits from services from their own company such as Carrefour...

Najm Credit Card / Najm credit card

Ra
May 03, 2017

Hi I’m holding a NAJM bank credit card. For March month, total bill amount was 90 AED. My payment due date was 4th of April. I transferred the 100 AED from my other bank current account to Najm bank credit card on 24th of March. But Payment didn’t receive in Najm bank, & same amount credit...

Najm One / Majid Al Futtaim Finance / credit collector is very rude

Sl
Apr 07, 2014

Najm Credit Card could apply if your salary is 10, 000 AED (3, 000 USD) and they are providing you with 10, 000 AED limit. First complaint-> credit card sellers will lie you that their card has many connections for promotion offers and so on. It is not true. Most of promotion they...