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First Premier Bank Profile

First Premier Bank

www.firstpremier.com

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2.0

Overall reputation rating based on reviews and complaints

First Premier Bank earns a 2.0-star rating from 17 reviews and 203 complaints, indicating that most customers are somewhat dissatisfied with banking services.

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First Premier Bank Complaints Page 5 of 11

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L
3:51 am UTC

First Premier Bank Charged $50/mo for a ONE TIME payment we agreed to.

I was asked to make a one time payment of $50 (VERBATIM) towards my FPB bill. However, NO ONE mentioned they were taking out monthly. So not are you only screwing me $50/mo but now I can't even pay you guys due to the payments being taken out. I agreed to ONE TIME PAYMENT of $50. It's almost christmas for the love of God. I never agreed to $50/mo. So either cancel, or I will file a suit.

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S
1:55 pm UTC

First Premier Bank Chargea on my account that were not authorrized.

This unauthorized charge to my account appeared on November 14, in the amount of $65 . I called Premier and spoke with someone there who said they had no knowledge of such a payment posting. So, now I'm curious where my money went?!

Desired outcome: I want my money returned to my bank account

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S
3:17 am UTC

First Premier Bank I am being charged 50 and 100 dollars on 2 separate charges!

I just was getting my check in my bank and was charged twice within an hour of each other. I haven't used this account but to pay the program fee this is unacceptable i have bills to pay and mouths to feed yet. And you closed my account a month ago without any notification or reason for the closure please fix this problem and refund me the money as soon as possible

Desired outcome: 150 back in my account

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L
4:08 pm UTC

First Premier Bank Fees i didnt authorize and i didnt apply for this card

I have been charged for a processing fee I didn't authorize and I didn't apply for this credit card or this bank.

Desired outcome: Refund the fee

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S
2:24 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank FPB CR card/bank

Starting from September 21, 2021 I have had six unauthorized dollars removed from my checking account! Money was taken from FPB CR Card internet withdrawal. Over $1100 removed from my checking! 9/12 $250, 9/21 $61, 9/21 $455.25, 9/22 $100, 9/23 $150, 9/24 $150. I'm really not sure what the hell is going on but this needs to be taken care of ASAP I will be going to my bank in the morning I also will be filing a police report

Desired outcome: Money returned asap

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I
5:03 am UTC

First Premier Bank Taking my money

Hello, My name is ivy and I notice that my bank account had $30.00 withdrawn from my account and I didn't know who it was from till I looked it up and this poped up and I had gotten a credit card from them about a month ago but why r they taking money from me if I didn't tell them and that was my rent money so I had to borrow 30 dollar just a min ago to put back in my account so my check want bounce… this don't look good and this is bad business can I please tell me what's going on then I went on my account and they didn't post the 30.00 to my account so what happen to it …I'm gone pay that card off and I don't want nothing to do with them … that's not right..

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C
6:12 pm UTC

First Premier Bank FPB CR card process fee C13478820

My company's bank account got a charge from FPB CR card process fee C13478820, while nobody applied that. Is it a scam? or something? how can these guy access the

Desired outcome: return the fee

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R
1:02 pm UTC

First Premier Bank Debit to my checking account

08/31/2021 debit electronic debit FPB CR card VRU CUS195606725
DEBIT
$122.33 Processing
08/31/2021 debit electronic debit FPB CR card internet WEB195635580
DEBIT
$137.28 Processing
08/31/2021 debit electronic debit FPB CR card VRU CUS195707594
DEBIT
$159.87 Processing

I believe all of these charges were Made by Jennifer Evans
By: Roger Evans 08/31/2021 [protected]@hdmolding.com Debit electronic debit FPB CR card VRU CUS195606725
DEBIT
$122.33 Processing
08/31/2021 debit electronic debit FPB CR card internet WEB195635580
DEBIT
$137.28 Processing
08/31/2021 debit electronic debit FPB CR card VRU CUS195707594
DEBIT
$159.87 Processing

Desired outcome: Block card holder from future charges

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K
3:55 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank "Pre-authorized payment to FPB CR CARD for INTERNET"???

On the morning of August 19, 2021 at 5:42am (Texas time) I received a notification on my phone stating that an amount of $30.00 was charged to my Ace Flare Card Account for a " Debit: Pre-authorized payment to FPB CR CARD for INTERNET". I don't recall such pre-authorization? May I please receive some info to withdraw pre-authorization and get refunded. Thanks!

Desired outcome: Please refund me my $30.00. I'm really doing bad financially. Thanks

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L
12:41 am UTC

First Premier Bank someone took out 95$ from my bank acct

i looked up my bank statement today and saw the following charges: procfec13470052 FPB CR Card CO ID [protected]
then a return mail fee service charge of $10, then a OD/NSF fees of $32. I do not even have a FPB account at all, and no one should have my bank account information as I do not share my account with anyone. This is a fraudulent activity and I will be reporting it to ALL the proper authorities!

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D
8:49 pm UTC

First Premier Bank FPB Cr Card Internet charged my bank acct. 52.27 in Wich I didn't authorize

Yes I would like to know why my bank account was charged 52.27 from FPB Cr Card Internet. I have no payment due and it's not showing on my first premier acct as a paid payment... Please any information would be greatly appreciated

Desired outcome: I would like this resolved

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T
5:49 am UTC

First Premier Bank 67801

$60 was taken out of my checking account without my permission! What's really going on?

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L
4:38 pm UTC

First Premier Bank False banking info

I do not even have an account wit y'all and there were 2 $90 payments taken out of my account

Desired outcome: My money back

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J
12:19 am UTC

First Premier Bank Debit Card Charge

I have no / or never had a Credit Card with your company, yet $299.99 was debit from my checking account after my debit card was lost or stolen.
Would you please update your records to show this is a fraud and not a valid charge?

Desired outcome: Remove current charge, and stop any future charges

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A
11:34 pm UTC

First Premier Bank INTERNET FPb CR CARDWEB [protected] Withdrew funds from my bb&T accounts

That internet credit card continued to withdraw funds from my BB&T account, although my debit card was off, and even after changing password it withdrew again, now for the sixth times, I want a refund for the last process, and block any transactions in the future from BB&T bank to your bank, as i filed a fraud claim against it the other process, that happened today and still pending account number.
Thanks so much.
Mohammed

Desired outcome: Refund of 100$ and block any future transactions

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E
3:31 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Credit card offers

This company it's a total scam, Run a business here in America, of low income people and who they have not credit, they practice it's to scam people. After you pay $95 dollars to activate a credit card your credit card gets cancel for no reason, them they keep your money.
They hire the lowest scumbags to run the show, the little stupid who answers the phone cannot explain why and the problem. You go with this company you will get scammed. Return the money to millions of people who fall victim of this scam

Desired outcome: I want my money

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M
M
MissMMW
Charlotte, US
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Jul 06, 2021 2:37 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I get an advertisement every week or 2 from these guys, their fees are outrageous. Sorry this happened to you. When I get their advertisements, I just toss it in trash.

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B
9:57 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Credit card

We are being charge a 100.00 a month and have been for a while and we just now caught on that it is being taken out of our account with out our permission again the do not have permission to do this it is an unauthorized transaction

Also our bank should not be linked to this account.
So the only way they would have gotten my bank card number was when I have made a payment. They did not have permission to keep my card number on file... so again another fraudulent misuse of our card.

Desired outcome: We want our money back they stole

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D
7:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank I have had monies taken out of my account

I do not have, never I had an account with you but I am seeing you are taking money out of my bank account, sometimes these amounts are pretty high, like $500 or $600. I don't owe them any money and I want this to stop right away.
I will have to proceed legally if this does not stop. for example today they are trying to take $674 plus $439.

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M
11:44 am UTC

First Premier Bank Unauthorized charge

I had an unauthorized charge of $50.00 from my account. Could you please tell me what this is for ?

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D
3:57 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank taking money from my checking account unauthorized

i would like my 120.00 back that you took without having permission you took the money on 4/6/2021 60.00 and 4/13/2021 60.00 i want my money back

Desired outcome: return my money

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Frequently asked questions (FAQ) about First Premier Bank customer service
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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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