First Premier Bank’s earns a 2.1-star rating from 17 reviews and 195 complaints, showing that the majority of customers are somewhat dissatisfied with banking services.
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Debit to my checking account
08/31/2021 debit electronic debit FPB CR card VRU CUS195606725
DEBIT
$122.33 Processing
08/31/2021 debit electronic debit FPB CR card internet WEB195635580
DEBIT
$137.28 Processing
08/31/2021 debit electronic debit FPB CR card VRU CUS195707594
DEBIT
$159.87 Processing
I believe all of these charges were Made by Jennifer Evans
By: Roger Evans 08/31/2021 [protected]@hdmolding.com Debit electronic debit FPB CR card VRU CUS195606725
DEBIT
$122.33 Processing
08/31/2021 debit electronic debit FPB CR card internet WEB195635580
DEBIT
$137.28 Processing
08/31/2021 debit electronic debit FPB CR card VRU CUS195707594
DEBIT
$159.87 Processing
Desired outcome: Block card holder from future charges
"Pre-authorized payment to FPB CR CARD for INTERNET"???
On the morning of August 19, 2021 at 5:42am (Texas time) I received a notification on my phone stating that an amount of $30.00 was charged to my Ace Flare Card Account for a " Debit: Pre-authorized payment to FPB CR CARD for INTERNET". I don't recall such pre-authorization? May I please receive some info to withdraw pre-authorization and get refunded. Thanks!
Desired outcome: Please refund me my $30.00. I'm really doing bad financially. Thanks
someone took out 95$ from my bank acct
i looked up my bank statement today and saw the following charges: procfec13470052 FPB CR Card CO ID [protected]
then a return mail fee service charge of $10, then a OD/NSF fees of $32. I do not even have a FPB account at all, and no one should have my bank account information as I do not share my account with anyone. This is a fraudulent activity and I will be reporting it to ALL the proper authorities!
FPB Cr Card Internet charged my bank acct. 52.27 in Wich I didn't authorize
Yes I would like to know why my bank account was charged 52.27 from FPB Cr Card Internet. I have no payment due and it's not showing on my first premier acct as a paid payment... Please any information would be greatly appreciated
Desired outcome: I would like this resolved
67801
$60 was taken out of my checking account without my permission! What's really going on?
False banking info
I do not even have an account wit y'all and there were 2 $90 payments taken out of my account
Desired outcome: My money back
Debit Card Charge
I have no / or never had a Credit Card with your company, yet $299.99 was debit from my checking account after my debit card was lost or stolen.
Would you please update your records to show this is a fraud and not a valid charge?
Desired outcome: Remove current charge, and stop any future charges
INTERNET FPb CR CARDWEB [protected] Withdrew funds from my bb&T accounts
That internet credit card continued to withdraw funds from my BB&T account, although my debit card was off, and even after changing password it withdrew again, now for the sixth times, I want a refund for the last process, and block any transactions in the future from BB&T bank to your bank, as i filed a fraud claim against it the other process, that happened today and still pending account number.
Thanks so much.
Mohammed
Desired outcome: Refund of 100$ and block any future transactions
Credit card offers
This company it's a total scam, Run a business here in America, of low income people and who they have not credit, they practice it's to scam people. After you pay $95 dollars to activate a credit card your credit card gets cancel for no reason, them they keep your money.
They hire the lowest scumbags to run the show, the little stupid who answers the phone cannot explain why and the problem. You go with this company you will get scammed. Return the money to millions of people who fall victim of this scam
Desired outcome: I want my money
I get an advertisement every week or 2 from these guys, their fees are outrageous. Sorry this happened to you. When I get their advertisements, I just toss it in trash.
Credit card
We are being charge a 100.00 a month and have been for a while and we just now caught on that it is being taken out of our account with out our permission again the do not have permission to do this it is an unauthorized transaction
Also our bank should not be linked to this account.
So the only way they would have gotten my bank card number was when I have made a payment. They did not have permission to keep my card number on file... so again another fraudulent misuse of our card.
Desired outcome: We want our money back they stole
I have had monies taken out of my account
I do not have, never I had an account with you but I am seeing you are taking money out of my bank account, sometimes these amounts are pretty high, like $500 or $600. I don't owe them any money and I want this to stop right away.
I will have to proceed legally if this does not stop. for example today they are trying to take $674 plus $439.
Unauthorized charge
I had an unauthorized charge of $50.00 from my account. Could you please tell me what this is for ?
taking money from my checking account unauthorized
i would like my 120.00 back that you took without having permission you took the money on 4/6/2021 60.00 and 4/13/2021 60.00 i want my money back
Desired outcome: return my money
Bank account charge
We were charged $197.00 to our bank account on April 2, 2021. We didn't make this charge or authorize this. I am on disability and can't afford this.
Desired outcome: Refund this charge
Unauthorized charge to my card...
In my statements I have a charge of 118.00 dollars from first premium bank when I have never open credit wit ur company how can I resolved this transaction to my ca te d n get all my refund back?
Desired outcome: Get full refund back
withdrew money unauthorized
FPB took money directly out of my account. I am not a customer of theirs. I called them and said my bank would have to deal with it. looking online it seems this happens way more than it should. luckily we caught the fraudulent charge right away but still cost me 30 to stop the charge. My bank said it would be wise to reopen entirely new account since mine has been compromised. why cant they find the offender? should be easy to track the money, especially since i did a stop payment on it.
Desired outcome: need to repay my stop payment fee, and go after their customer that stile my money.
Money being withdrawn from my account
My name is Philip Buchanan I have been charged $105.00 on 2/14/21 and a $10 over draft was charged and today I was awakened by my phone letting me know I was being $110.00 dollars was taking out of my account and another $10 over draft fee was charged... why am I being charged? Can you please contact me ASAP please do we can resolve this issue4432431642
Desired outcome: Refund
Fraudulent charges from first premier bank by rotita
Two charges to my Bank Account. One for $103.00 on 2/25/21 and one for $100.00 on 2/3/21 which I did not make. Fraud...!
I have contacted my bank and indicated those charges were not mine and
that they are fraudulent. I visit the ROTITA website but will not visit it again. These two charges have created an inconvenience for me which has affected my monthly budget seriously. I am unable to pay certain bills which are auto deductions from my account and now overdraft fees will occur if these funds are not reimbursed to me ASAP.
Desired outcome: I expect reimbursement.
Credit card
I am a nurse who was hospitalized in December. I had purchased the insurance company stage. I notified them and made a partial payment. Ialsowas ordered to not work where I was due to my e theme health problems.
Not only did this horrible business claim a late payment they claimed two and destroyed my perfect credit.
I have begged everyone of the following people-
To correct this abuse - to escalate it because it will destroy our ability to close on a home — no one cares at all - I paid for the insurance and they fraudulently are denying it.
Manager Jason ID 10039
Supervisor unit administrator Gary ID DM5
Lori Ann ID AD4
Rhonda 36113
Shauna ID 15827
I demand the fraudulent late payments be removed from credit asap and late fees.
This company has no customer service and commits insurance fraud.
I demand correction of this atrocity
Desired outcome: REMOVE FALSE TWO LATE PAYMENTS REPORTED REFUND LATE FEES
Fpb Cr Card Proc Fee
Why did I get charged a $40.00 fee to pay on my 1st Premium Bank Credit Card?
Or it may be on my Mission Lane credit card...again blindly charged a $40.00 phone processing fee.
Please contact me at 586.222.6249.
Thank you in advance Sincerely,
Carmella Logan.
Desired outcome: Return my $40.00
Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.
Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.
Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.
First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.
Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.
Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.
First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.
Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.
First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.
First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.
Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.
Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.
First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.
Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.
Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.
Overview of First Premier Bank complaint handling
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First Premier Bank Contacts
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First Premier Bank emailscustomercare@firstpremier.com100%Confidence score: 100%Support
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First Premier Bank address601 S. Minnesota Ave., Sioux Falls, South Dakota, 57104, United States
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First Premier Bank social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all First Premier Bank contacts
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