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First Premier Bank Profile

First Premier Bank

www.firstpremier.com

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2.0

Overall reputation rating based on reviews and complaints

First Premier Bank earns a 2.0-star rating from 17 reviews and 203 complaints, indicating that most customers are somewhat dissatisfied with banking services.

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First Premier Bank Complaints Page 6 of 11

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G
11:09 pm UTC

First Premier Bank Bank account charge

We were charged $197.00 to our bank account on April 2, 2021. We didn't make this charge or authorize this. I am on disability and can't afford this.

Desired outcome: Refund this charge

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X
8:53 pm UTC

First Premier Bank Unauthorized charge to my card...

In my statements I have a charge of 118.00 dollars from first premium bank when I have never open credit wit ur company how can I resolved this transaction to my ca te d n get all my refund back?

Desired outcome: Get full refund back

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J
4:28 pm UTC

First Premier Bank withdrew money unauthorized

FPB took money directly out of my account. I am not a customer of theirs. I called them and said my bank would have to deal with it. looking online it seems this happens way more than it should. luckily we caught the fraudulent charge right away but still cost me 30 to stop the charge. My bank said it would be wise to reopen entirely new account since mine has been compromised. why cant they find the offender? should be easy to track the money, especially since i did a stop payment on it.

Desired outcome: need to repay my stop payment fee, and go after their customer that stile my money.

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A
8:12 am UTC

First Premier Bank Money being withdrawn from my account

My name is Philip Buchanan I have been charged $105.00 on 2/14/21 and a $10 over draft was charged and today I was awakened by my phone letting me know I was being $110.00 dollars was taking out of my account and another $10 over draft fee was charged... why am I being charged? Can you please contact me ASAP please do we can resolve this issue4432431642

Desired outcome: Refund

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S
3:20 am UTC

First Premier Bank Fraudulent charges from first premier bank by rotita

Two charges to my Bank Account. One for $103.00 on 2/25/21 and one for $100.00 on 2/3/21 which I did not make. Fraud...!

I have contacted my bank and indicated those charges were not mine and
that they are fraudulent. I visit the ROTITA website but will not visit it again. These two charges have created an inconvenience for me which has affected my monthly budget seriously. I am unable to pay certain bills which are auto deductions from my account and now overdraft fees will occur if these funds are not reimbursed to me ASAP.

Desired outcome: I expect reimbursement.

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S
9:15 pm UTC

First Premier Bank Credit card

I am a nurse who was hospitalized in December. I had purchased the insurance company stage. I notified them and made a partial payment. Ialsowas ordered to not work where I was due to my e theme health problems.

Not only did this horrible business claim a late payment they claimed two and destroyed my perfect credit.

I have begged everyone of the following people-

To correct this abuse - to escalate it because it will destroy our ability to close on a home — no one cares at all - I paid for the insurance and they fraudulently are denying it.

Manager Jason ID 10039
Supervisor unit administrator Gary ID DM5
Lori Ann ID AD4
Rhonda 36113
Shauna ID 15827

I demand the fraudulent late payments be removed from credit asap and late fees.

This company has no customer service and commits insurance fraud.

I demand correction of this atrocity

Desired outcome: REMOVE FALSE TWO LATE PAYMENTS REPORTED REFUND LATE FEES

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C
7:26 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Fpb Cr Card Proc Fee

Why did I get charged a $40.00 fee to pay on my 1st Premium Bank Credit Card?

Or it may be on my Mission Lane credit card...again blindly charged a $40.00 phone processing fee.

Please contact me at 586.222.6249.
Thank you in advance Sincerely,
Carmella Logan.

Desired outcome: Return my $40.00

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C
1:40 pm UTC

First Premier Bank 50 unauthorized charge

My bank notified me your company tried to charge my account 50.00 I did not authorize. I have no idea why the charge was sent to my account and want you to stop trying to deduct money I havent released.

Desired outcome: 50.00 return

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R
12:16 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have 2 cards, hardly ever use, since 2007, kept open to prevent credit score drop. I get a letter saying "potential fraud" associated with social or address, but could not give me details, nor let me speak with a security/fraud team member, stated that they did not take calls. No fraudulent charges were made, just an application came in with similar...

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S
5:04 pm UTC

First Premier Bank Bank card

First Premier Bank closed my card out. they closed my card out because I called my bank to stop a pmt on a pmt that came on my statement as web. pmt I didn't not know it was fist premier so then I made a pmt for $97. Then fax a letter and my statement to them on the 12/09/2020 and again 12/16/2020 they still closed it out and made my credit score go down 20 point. I gave them all the information they need and ask for and still didn't hear nothing back updated when I call its been over a month

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P
4:17 pm UTC

First Premier Bank Billing

First, let me start out by saying I have 9 cards I have never ever never been late for nearly 4 years with the current cards.
I signed this card to increase my score, I charged on it, the bill came in I paid the monthly...2 weeks after I paid it call came in very nice older man stated I never paid my bill — ooo yes did — drove home accrued my debit card called in paid the bill..
I keep a ledger book current of who when and how bills are paid.. Did not research why the pmt didn't go through..
Next month came the same thing again.. This time I researched it. When I called in to pay a very rude"[censored]" took my payment..
Next came the letter in mail of suspension, now im in [censored] mood.. I pay my bills something is wrong... I called in a very nice person who helped me. What I did was when I set up the acct the first time I reversed the last 2 numbers. I paid both months within minutes of getting the calls. The employee discovered what I did I don't get why they canceled me. It wasnt like I called up making excuses their employee saw how I screwed up.. I feel the [censored] flagged my account..
I'm sorry i'm a human I made a mistake... I wrote a letter sent snail mail, [ as this company has no email and no fax, that's lame.]
Explaining how I made the mistake and assured them this is corrected and will not happen again.. They did not give a damn,
So now my account is closed which has hurt my credit score dropped 7 points. And and on a 664 balance im still be charged 8.00 fee for something and 19.98 interest every month.. I will afford 100.00 a month to get this paid asap..
Dont sign up with this company! I have never written a review like this on any any business.. I am a business owner

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Y
9:52 am UTC

First Premier Bank Setup payment with one bank they closed my account when they tried to debit another account on a electronic withdrawal autopay

My record shows i had already made two payments before they closed my account for isf. the account card was shut down due to fraud. So they had no reason to shut my account down. I have the recorded tapes to prove they were telling fibs and decided to close my account to destroy my credit. They even reported me late for one day, the next day and not 30 days over due! Fraud! something needs to be done

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K
6:28 am UTC

First Premier Bank They suckered me as well! Taking unauthorized payments! Then notice the different in dates on state compared to the real bank statements

$189.41 was not approved. I only authorized one payment of $45 and $30 payments one for each credit I have with them (2 accounts). Not only did they take my money the did it in a that makes me uncomfortable not to mention the world is in a crises and needs every bit. Anyways! Back to the complaint, after seeing money being deducted from my account that was wrong I immediately try to place a dispute on a"pending transaction". I was told no luck here wait till your monthly statement comes in the mail then dispute through letter! After reading ready the reviews I go back and look at my credit card payments. This is where it's really foul, I had to screenshot where it says my last two payments for the month had been posted for 45$ and $30 and didn't apply the 189.41 to either account. Definitely shutting all accounts down after fours years of hidden fees I was okay as long as I built credit. This however doesn't fly! It's STEALING!

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M
7:45 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Illegal interest charges

On April 18th, I closed two of my credit card accounts with First Premier Bank after several years of predatory charges. On April 18th, I instructed Premier Bank staff to withdraw the full owed balance on both of my cards [One ending in 6609 and the second ending in 7405] and close my accounts. Premier Bank card withdrew the balance on one card on April 20 and the second balance for the other card on April 21 even though I instructed them to do so for both accounts on the 18th of April. Premier bank card did this in order to try and let the balance owed accumulate interest on my second credit card account with them.

The charges on two separate days were therefore intentional and predatory. Therefore First Premier Bank structured the payments and drummed out erroneous interest charges to scrape more money from me as a customer. How can an account that was paid in full and closed accrue interest? First Premier Bank structured the payments and drummed out erroneous interest charges to scrape more money from me as a customer. I have attached proof of bank account charges that were done on two different days.

I have also attached phone call record that shows evidently that I called Premier bank card very early on the morning of April 18, 2020. This should help dispute their possible argument that they could not process the payment on that day. First Premier Bank delayed the processing of this payment intentionally. First Premier Bank card has been stealing money from its customers through predatory interest charges for a long time as is explained in my case here. I would like this balance of $2 to be removed from my account and the full amount I paid to be refunded back to me based on years of their predatory practices that i was not previously aware of.

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M
12:34 am UTC

First Premier Bank first premier credit card scam charge

january 13th My bank statement has a $25 charge for some [censored] internet stuff related to this ncard somehow. I have not checked my card statements but please contact me so i can explain what i found. im looking on internet and im obviously not the only one who has had this problem. p.s. that $25 charge came with a $24 overtdraft fee. please see what you can do. my name is Marylynn but you can call me Sunshine if you get back in touch. thank you for your time

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B
9:31 am UTC

First Premier Bank credit card

We have transactions on our checking that I did not authorize you to take . On 11/15/2019 $100 and on 12/112019 $50, I did not authorize you to withdraw from the checking account every month . Where did the money go and how do I get you to stop automatically taking it out every month ? I want to keep the card but not if your going to take money out of my account without my authorization.

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M
12:45 am UTC

First Premier Bank credit card billing

My billing statement was on October 24th they sent out they call me on the 29th for my next bill for November 20th and said I had to pay that day when I had until November 20th to pay the minimum balance and did not get my statement in the mail so I did not know what I was being charged for I would think give the person a chance to get the bill in the mail before because I had 3 weeks to pay the minimal amount I would rather get the bill in the mail first because I have two accounts with them and made two payments on one account when that could have went to my other credit card payment I don't like when they call too early when it's just been when they had just sent out the bill 4 to 5 days ago that way I can have a chance to look at the bill

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S
8:33 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was checking my bank account online & noticed that on 10-15-19 this company took money out of my checking account twice. It was apparently an ACH transfer, but one was $14.24 & the other was $187.00!! I have no idea how this happened & now am worried about all my money being stolen. My bank said the name attached to each one was Brandon Wallace, someone...

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K
10:50 pm UTC

First Premier Bank I paid this off and I don't want this high interest card.

I paid off my credit card and u recieved the payment . Now I recieved a bill for $67.88 I am not paying this bill. As soon as I paid this bill off I was done and cut up the card! Why would I want this card after I paid it off? The intrest is soooooo high. I know Im trying to build my credit back up but geez really? I tried calling today with NO SUCESS! Ur phone messages are dumb and didnt even get me an option of where I needed to be. It was hard enough getting H
here. My account # is [protected] I am also moving so if u need to contact me do not do it by mail just use my email [protected]@yahoo.com I expect a reply to this state u did recive this and I owe NOTHING.

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H
5:43 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank unauthorized charges and account activation

I did not authorize an account to be acctivated with First Premier Bank. 95 dollars was take out of my checking account, I demand the money be refunded to my checking account immediately or I will report this to the FDIC and Attorney General for fraud and persure with ALL legal action taken againt this bank. I have reported this to my bank as a unauthorized transaction and they are investigating this issue with the proper authorities.

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Frequently asked questions (FAQ) about First Premier Bank customer service
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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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