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First Premier Bank / Premier Bankcard Customer Service

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Complaints81
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Resolved0

Premier Bankcard, LLC

601 S. Minnesota Ave.
Sioux Falls
South Dakota
United States - 57104

Customer Support Phone Numbers

+1 800 987 5521(Credit Card Customers) 3 5
+1 605 357 3002(Customer Service) 3 2
+1 800 501 6535(Customer Service) 2 2
+1 605 335 2255(Bank-By-Phone, Sioux Falls) 0 0
+1 800 315 6350(Bank-By-Phone, International) 0 0
+1 866 546 8273(Lost & Stolen) 0 2
+1 605 357 3110(Mortgage Banking, Sioux Falls) 0 0
+1 800 743 2967(Mortgage Banking, Sioux Falls) 1 1
+1 605 882 2300(Mortgage Banking, Watertown) 0 0
+1 800 511 1335(Mortgage Banking, Watertown) 0 0
+1 605 978 9727(Treasury Services) 0 0
+1 605 357 3119(ACH Online) 0 1
+1 800 743 2967(ACH Online) 1 1
+1 605 357 3174(Trust & Investment Services / Trust Online) 0 0
+1 866 951 6800(Trust & Investment Services / Trust Online) 0 0
Plus

First Premier Bank / Premier Bankcard Complaints & Reviews

First Premier Bank / Premier Bankcard / unauthorized charges and account activation

Hu
Mar 11, 2019

I did not authorize an account to be acctivated with First Premier Bank. 95 dollars was take out of my checking account, I demand the money be refunded to my checking account immediately or I will report this to the FDIC and Attorney General for fraud and persure with ALL legal action...

First Premier Bank / fps cr card internet

An
Feb 01, 2019

I paid for a different credit card and still haven't received it. I have a credit card with the bank but it's called total visa. This one wasn't called that I want my money back on the processing fee. But can't get ahold of them they were support to send my credit info...

First Premier Bank / Premier Bankcard / credit card

An
Jan 30, 2019

I have two credit cards with First Premier Banks. With both cards, I have an EXEMPLARY history with making my payments on time, not going over the credit limit, etc. On 19 January 2019, I attempted to schedule a payment on my card ending in 3307, but received this error message...

First Premier Bank / Premier Bankcard / fraudulent charges on my bank account

Ca
Jan 23, 2019

I have two different charges on my account. We bank with J.P. Morgan Chase. Both charges are 95.00$ each. I called my bank and they have nothing they could tell me why I was getting these charges. They are fraudulent. I need to know how they got in my account. These are happening every...

First Premier Bank / Premier Bankcard / credit card

Bm
Dec 18, 2018

On December 6, 2018 I spoke with an agent from First Premier Bank regarding my credit card. I was told that if I make a payment of $404.62 they would credit the account $100.00 and I would have the full available credit of $400.00. I did a post dated payment for the $404.62 for December...

First Premier Bank / Premier Bankcard / awful customer service, awful accounting department stay away

Li
Dec 12, 2018

I had 2 Premier Bankcard accounts. In July I made 4 payments 7/10, 7/12, and 2 7/26 and closed out my account. The inept Accounting Department applied all 4 payments to one account and cause the 2nd account to become 30 days lat. I called almost everyday for over 2 weeks until the error...

First Premier Bank / failure to disclose card charges

An
Dec 06, 2018

I applied for a card a few weeks back they said nothing about taking any money off my line of $500 credit line. I get my card with a $375.00 credit limit do to a $30.00 payment being taken off and $125.00 annual fees. They even stated in the letter they sent with card that they didn't...

First Premier Bank / Premier Bankcard / credit card

An
Nov 06, 2018

I just checked my bank statement and noticed a $25 withdrawl off my ATM card. It was paid to FCB credit processing. Never had any idea who this company or person was until I googled the name, and presto it came up as FIRST PREMIER BANK. Someone has got hold of my personal info and used it...

First Premier Bank / Premier Bankcard / credit card

Li
Nov 04, 2018

I made my payment in full on october 26, 2018 my payment was posted the same day but was not available in my available credit i called talked to a representative they stated my money would be available on nov 3rd, 2018 sill not availabile so i called back representative stated they dont...

First Premier Bank / Premier Bankcard / checking account

Fi
Oct 07, 2018

Here is my story.I've been with First Premier for 4 years. My account has gone negative 4 times in 4 years. 2 were transactions that they paid (and charged me hefty fees for, but they paid the merchant so I willingly paid the fees) The other 2 times, the account had a small positive...

First Premier Bank / Premier Bankcard / loan application

Na
Sep 26, 2018

We applied for a loan via your company eco sterling finance, Johan webber To apply we had to pay an application fee of R3500, which im sure is a scam. Now firstt premium bank send us an email that we have to pay an additional fee R17000 for our loan to be released If this is not yourself...

First Premier Bank / Premier Bankcard / employee's

Up
Sep 21, 2018

I was in line at a local market and was treated very RUDE by a Premier Bankcard employee, She was even wearing their logo on her shirt. I believe that if you are representing a company by wearing their logo you should act in a pleasant manner. As she proceeded to swear at me, I noticed her...

First Premier Bank / Premier Bankcard / first premier credit card

Lo
Aug 23, 2018

A family member who is now deceased got a card in my name, when I found out she was ill and dying. I called the company and talked to a representative and told them what had happened and about all these fees that she had been assessed with because I was trying to pay them because it wa...

First Premier Bank / Premier Bankcard / Got approved for a credit card

An
Jul 11, 2018

My name is anguess Blevins on may 11 2018 applied for a credit card. I got approved but when I was processing the processing fee it pop up that server error had happened and it disconnected me. I figured if I applied again it would find my application and I go forward like nothing...

First Premier Bank / Premier Bankcard / fraudulent activity

Ar
Mar 31, 2018

I was looking at my bank statement online today, and saw a debit for $600.00 from "fpb cr card vru." I had no idea what it was, so I called my bank to inquire about the transaction. I was told it was First Premier Bank. I have 2 credit cards with them and have always paid before the due...

First Premier Bank / Premier Bankcard / unauthorized charges

Lo
Mar 01, 2018

I have had an ongoing issue with First Premier due to several unauthorized charges they allowed to go through and now want me to be responsible for. I have submitted numerous responses and complaints to First Premier and they keep sending letters stating I am responsible for charges I know...

First Premier Bank / Premier Bankcard / statements not received

Co
Jan 31, 2018

I called the customer service for first premier bank and told them that I was need statements for tax purposes, and they stated that it was 3.00 per page which I feel there taking customers money even when the customers don't get the statement in the mail. It's not our fault if...

First Premier Bank / credit card

A1
Jan 31, 2018

I had a credit card with first premier bank and on jan 18, 2018 I got a call from the bank collection department that I have a overdue balance of $814 and I told them that I shall pay in full next day and she said if you pay me in full I will give you $ 100 bonus. On jan 19th I called the...

First Premier Bank / credit card

Do
Dec 23, 2017

I was approved for $400...immediately they give a $95 startup fee...and charged the 1st year fee of $100 against the card. Essentially, half of what I'm approved, I have to pay $195 upfront before anything is considered activated and full limit available. Called customer service for...

First Premier Bank / website and telephone bill pay

Cl
Dec 20, 2017

I have tried innumerable times month after month to pay my bill online, but cannot access account. I call the telephone number listed and get the same recording I get when dialing the number on the back of my credit card. It is ridiculously time consuming to pay bill by telephone, and then...

First Premier Bank / service

Ma
Jul 29, 2017

I m very disappointed on the behavior of a supervisor, I have 2 card, and I see tht 1 of cc was charge monthly for a credit protection, the supervisor Juliane was very rude and disrespectful toward me . I dnt know how she got tht position, but they need to review her . It a shame . . I wa...

First Premier Bank / credit card

Do
Jul 19, 2017

I have 2 accounts with first premier bank, over 2 years and never been late on either account. I went online as I have from day one to process my payment. For some reason your system did not process the payment. I called to see why, so I process a $52 payment which is my normal monthly...

First Premier Bank / loan account

Ma
May 28, 2017

Good day I did an application in South Africa for an account. The agent here Bryan said that it is approved for R550 000 But they want R1500 I have paid that and then they wanted R3000 I have paid that aswell now they want R5230 more Now I am warried. Is all of this legid? Please contact me...

First Premier Bank / they owe me $200.00

Av
Dec 28, 2016

On june 1, 2015 someone had call in to first premier bank and gave my information to and they took the $200.00 off my card and on July 14, 2016 of this year they kept the 200.00 and payed the card off and i got a letter in the mail yesterday saying i was not responsible for the account...

First Premier Bank / unauthorized credit card "application" scam

Jj
Nov 18, 2016

On Nov. 14, 2016, I received an email from First Premier Bank in Sioux Falls, SD, thanking me for submitting an application for a credit card and congratulating me for qualifying for the card. Big problem, however, is that I never applied for any such credit card. Apparently they opened a...

First Premier Bank / late charges

Wh
Sep 14, 2016

I have paid early every month. I have bank statements to back me up. they called me the 1st time august 18th to say my payment was late. I told them that I paid it that I like to try to pay my bills early. the guy told me that there were 2 payments in july. I told him that one of the...

First Premier Bank / credit card division

Re
Feb 20, 2016

I have an account with this company. While my credit card had an outstanding balance on it I tried to cancel the card because of disputes on the balance. I was not allowed to. BUT during this time, they opened another account under my name WITHOUT my authorization. I called to get...

First Premier Bank Credit Card / rip off/ fees attached caused my balance to go over the limit

An
Oct 09, 2012

I am complaining against the company for filing my account to the credit reporting agency, and I had missed one payment at the time. The collector for the account called, and I spoke to her and told her that I would not pay for all the fees, that have been attached causing my account to go...

Angela Marie Williams / unaurthorize charges to my credit card

Aa
Aug 15, 2012

I recieved a bill from first Premier bank, i was charged For Unaurthorized fee of 29.95, on My billing statement, i called into customer service, they informed me too Contact fruad department, because they see the last diget of my credit card, is the same, but they see were it's not...

FPB cr card internet / We had a $50.00 charge on our statement that neither my husband or I authorized

Sa
Jun 20, 2012

We had a $50.00 charge on our statement that neither my husband or I authorized. We have been using our debit card more than usual, even paying bills over the internet. We usually pay bills by check and mail it through the postal service. We have no idea how this happen and hope that thi...

First Premier Bank / this sort of backstabbing is unacceptable and fraudulent not to mention criminal and 180 degrees wrong

Ge
Mar 11, 2012

I was making an effort to pay off a credit card balance earlier this year when my house was destroyed and both of my vehicles were totaled in a devastating EF5 tornado that demolished large swathes of real estate in Joplin MO on 22 May. I just received a notice that told me that my account...

First Premier Bank / late fees when payment is paid on time

Ev
Jan 22, 2012

I pay my account every month on time- but when I looked at my statements this month I had a late fee. Called them and resolved it. I then called 2 days later to make a payment on my specified due date- they informed me it would be late unless I paid an additional 11 dollars because it wa...

First Premier Bank / false statements attempt to defraud

Fa
Oct 11, 2011

After paying minimum payment due $36.00 a first premier bank employee calls me stating they have not recieved my payment-that late charges-bank fees-card fees are added and demand payment. The payment was within there system, and there custody this was verified by the banks automated phone...

First Premier Bank Credit Card / scam

Du
Aug 29, 2011

Scammers! Besides overcharging you for every service that is supposed to be free, they purposely drag their feet when you dispute some charges and then they refuse to help you, stating that it is too late to overturn the charges, blaming postal office for their mistakes. Plus they keep hanging up on you when you try to cancel the card

First Premier Bank / rip off

Er
Jun 20, 2011

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due. First Premier Bank failed to do its market...

First Premier Bank / let direct tv use our credit card

Ro
Jun 04, 2011

Direct TV tried to use our credit card to pay off $33.16 that we owed them. We had already paid them so we called First Premier Bank to close that account but the said we were such good customers let them cancel the old card and issue a new one and we said ok. On 11/05/2010 they let Direct...

First Premier Bank / claims I owe them after account closure

Mo
May 29, 2011

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due. First Premier Bank failed to do its market...

First Premier Bank Credit Card / withdrew deposit after canceled cc application

Le
Apr 14, 2011

I applied for a credit card from First Premier Bank on April 7, 2011. I changed my mind and called them April 8, 2011 to cancel the application and to stop the deposit withdrawal from my bank account. The representative on the phone told me the deposit was canceled and that I could call...

FPB credit card / charged processing fee

Dw
Apr 09, 2011

I was charged a $75 processing fee taken out of my checking account. I do not beleive in credit cards. I never applied for this credit card. I was only aware of it by viewing my bank statement.

First Premier Bank / unlawful business practices

Di
Apr 07, 2011

This company operates under the pretense of helping people re-build credit. I applied for the card and paid the $179 fee immediately. The first month they reported me 30 days late. I paid another fee immediately, though I had not used the card. Things went well for 3 months after that and...