First Premier Bank

I paid but these people are Kings and expect their payment somehow and they won't stop bugging you until they get it! But we are looking past those days aren't we? So what's the deal? I pay in from the owed amount indicated every month, so even though I paid what was owed on my account just 2 days ago and it was in full, what gives you the right to decide that I should pay you more without authorization from me or even a word from you that you were going to do so. No! Just because a person has listed their credit card with you on auto pay doesn't give you the right to continue debiting their account at will! Especially when it was determined via your app what I needed to pay and I did! So you think that because you feel like putting some extra charges Unauthorized, on s paid up to date account is okay because you got it like that, or that this creditor I owe doesn't get his money because YOU have King status to my funds? No this was not alright and very fraudulent of I had to say anything on this.

No!

I'm tired of all the rip off banks and credits card companies cheating people out of money that's not theirs!

Right now I'm dealing with 2 other irrelated debut card accounts who like to keep a pending charge on your account until the full time, even though the merchant had long ago cancelled the transaction and sent the payment back, these 2 fraudulent companies make you wait until the limited time for these pending charges to drop off and drop off they do... Right of of your account history and their system of course, never to be found or seen again, and into the pickets of the bank representative who was updating the accounts, it something like this and doing this to enough unsuspecting people who get told the same thing. "If the charge is not here and we can't set it, then we can't do anything about it, or it was probably never deducted after all, and you didn't notice it was never taken out!, Bull!

Go2 Bank (A Green Dot Bank); and US Direct Express (a Comerica logo, however government funds such as social security, SSI benefits are loaded onto this card account) are the 2 other culprits that do this crap and I'm fed up with it!

No I'm tried of these so-called banks.. Or their decrepit employees taking from me! I'm totally fed up!

I was approved for a credit card with this company around 2015 I had a $600 a month income and bad credit They charged me fees and fees on top of fees low balance high interest and high interest on top of that I dare say they even charged interest on interestThe fees diminished the credit balance of course but I kept this card in good standing regardless of my poverty and age which I am now 71 years old and of course live on Social Security I had this account in good standing for years paid faithfully regardless of being ripped off constantly I was trying to build credit after a bad divorce and being so low in income I was considered a good customer and they offered to raise my credit limit as an excellent customer... their words... so I said OK instead of doing that they sent me a second card charging the same fees high interest bla bla I did NOT understand I thought it was a replacement card so I of course used it I would like to add that being that poor and on government assistance I used this credit card for essentials not luxury items that I could not purchase otherwise and things that were not covered by food stamps and other government programs I moved in 2018 which was very expensive and I missed one payment actually I didnt miss it I just was late... and in the interim I also found out I had two cards which meant two payments... and the excess amount of fees they went over the limit and then had the nerve to charge overlimit fees then add late fees on top of that and interest on that total and none of my complaints or explanations mattered They in fact called me a dead beat and were rude and abusive and refused to stop charging me so then because of missing a payment or being late... it started a snowball effect that I tried to recover from for ver 6 months I paid double payments and then I cancelled the accounts but it did NOT stop the charges It went way the credit limit which was very low and the amount they are saying I owe them is like four times the original credit limit... And forget trying to contact them its like trying to get to the president but I did call them several times and begged them to please stop as now it was out of my reach financially and they were ruining my credit that I worked so hard to get up with their bad reports... so then they blackmailed me by telling me the only way I could stop the charges was if they set me up on this so called payback plan for the past due amounts and the only way I could do that was to set up auto payments at my bank When the payment came up the SS check had not arrived but they still got paid cause overdraft protection but it wiped me out... I actually went hungry that month and could not drive cause my car insurance didnt get paid which caused me all kinds of other repercussions and I got ate up with all the bank fees and I had to close my bank account... to which I ended up being held to account by a collection agency and I just paid that off last year with one of my stimulus checks The original balance on the card was like $500 which the two together would be $1000 in credit but not so cause after charging their yearly fees and fees just to open the account left like half that... and then as this fiasco went on and a new year came around so they charged me again for that and then insult to injury even though they got their double payments for their double cards from the bank... because I had to CLOSE that account... and that stopped the auto pays and I refused to give them my new bank information or co operate with this legal loan sharking and stealing my money... they said I was in default of the payback agreement and part of that payback agreement was to remove all the fees that had been incurred and stop reporting this in the negative and stop reporting that it was a charge off They have never complied with their end of the bargain... so all said and done in early 2019 two credit cards with no charges on them but from them... I had probably charged some small incidentals and gas with what was left which wasnt much... before all this hit I was in debt to them for close to $2000... I still am... I could not reason with them and they got rude with me and have always been insulting and abusive I even started crying I was so upset and they made me feel like dirt on top of robbing me so I stopped paying them and I stopped communicating with them.. I told them they are NOT getting another dime from me period... it is now almost 5 years later and they are still reporting this on a monthly basis and the balances are still out of my reach... I have written letters I have called I have made offers to to settle and they absolutely refuse During the pandemic I offered them my entire stimulus three times and it wasnt enough so they refused... and they are now affecting my life in such a negative way I cant even find a place to live... cause I got a higher income now and I dont qualify for any government assistance and they are ruining my credit to the point it is affecting my life and my ability to provide for myself Landlords wont even look at anything else Credit scores have to be a certain amount or forget it... they wont look at my excellent rental history or my excellent pay record with all my other creditors This black mark on my credit which is so wrong to begin with but because of the two cards it looks like I have two creditors I am not paying and its the same one They wont look at that either... and their constant updating every month makes it look like this is a current debt and it is not... and if I dispute the debt it starts the clock all over again it is listed as a charge off and the balance has stayed the same... and so many years have gone by it isnt even showing any of my pay record any more This is so wrong I am 71 years old I am all alone In the world I live on SS income and I have even managed to improve my credit despite these lying bottom feeders along with a couple of others just like them and I guess I can wait it out til it eventually drops off if I live long enough... but in the meantime I cant even find a place to live because they have black balled me I dont owe them anything and even though I was willing to pay something I no longer am I want these gone... these entire debts to this company is fees on top of fees and interest on fees

The balances are almost 4 times higher than what they gave me as a credit limit and I never charged merchandise or went on a trip I did nothing with either of these cards but buy maybe toilet paper or shampoo or things I needed and it went way too far before they stopped This should have never happened... its wrong and borderline legal... like these bogus payday loan companies on every corner... preying on the poor the old the bottom of the barrel of society with no money and no credit... or bad credit but at least those bottom feeders dont report to credit bureaus and these guys and companies like them put the word BANK in their credentials and it looks legit but its not! I wish someone would do something about this I dont even know what to do anymore any help or advice would be welcome

I believe that this company may have been compromised by hackers (probably from within). I was notified of charges that I did not authorize so I called to have these investigated, The agent outrageously said "These may be legitimate charges are they all occurred at stores near where I live. An investigation was launched and the card was canceled and a new card issued. I had not even received it and I was notified of new fraudulent charges on the NEW card number!

I called once again and another investigation was launched, the agent offered to send me a replacement card and I declined (in case this was mail theft). They left the new account number open, and now someone bought $300 worth of Cryptocurrency using this card number. I will be closing my accounts down with them as soon as I can if no permanent solution is offered. I know closing accounts may drop my credit score but at this point, I have no choice. (FYI this company is one of the few that doesn't allow customers to lock their cards on the fly, they may want to add that feature to mitigate further damages from occurring.

No email

No live chat

Very hard phone service to get in touch.

Rude agents

I tried cancelling my card before the 30 days, the lady was super rude and manipulative. She was almost refusing to let me close my account. Finally, I got mad and called them out for being awful. And she said okay, but you're not getting a program fee, annual fee refund. I had the physical card 1 week before I knew I needed to cancel it. I'm very upset.

If your bank has an outdated website, and no live chat.. It's not for me. And I want my fees back.

On June 28th my identity was stolen. Someone applied for a credit card from the bank. On that same day my mail was forwarded(also fraudulently) to a Nebraska address. Two days after correcting my address change I received a credit card in the mail from the bank. I immediately called the bank to cancel this fraudulent account. I sent the bank information they had requested to remove the credit application from the credit contact they used. The bank has not done that. I have asked for information from the application they used to approve the credit card. The bank has not provided that.

I started a home warranty on 08-11-2022. I called on 09-02-2022 because my AC system had stop working. the company said that they would send someone out. The call was a placed on Thursday 09-02-2022. No one came out until Wednesday the 06th the service man came out looked at the AC unit and after a total of 5 minutes and said that the system was leaking and he could not put freon back in it because it was simply to old. When I bought the policy it said that it covered the entire AC unit. When the service men told the company that it was leaking they refused to cover it. I called them and asked why and they said that coils were not covered. I asked why and they said that it states plainly on the contract that they do not cover coils, but when I bought the plan it never said anything about not covering a part of the AC system. They also accused me of being a fraud and misrepresenting myself. in essence calling me a lier. This is the first service call I have made to First Premier Home Warranty. I paid my service fee of $60.00 in good faith and my policy in full of $579.00 now I am getting the runaround about my refund. They say that there is some BS unbinding fee of $75.00 and said that all I will get back is $64.00 these people are a bunch of ripoffs. I was also threaten that I would be hearing from their lawyers IF I wrote a letter to the BBB. I told them to call me.

I have lost my credit card and I can't get through to a customer care representative. I recently moved and am not getting statements.

When I try and call I need my card number # to be able to speak to someone but I don't have my card number. I forgot my password to login to online services and again I need a card number/account # to recover my password. You are reporting that I am not paying my bill on my credit but I have no way of accessing my account and I have no way of reaching a customer care representative to help me fix the issue. Can someone please contact me so that I can get this resolved? I have been trying for months now and am extremely frustrated that my credit is being affected and I have no way to access my account. Please call or email me at [protected], [protected]@gmail.com

Cynthia Montoya

Last 4 of my SS# 8955

Today August 24 I am making a payment to my credit cards but I notice that the balance still high. I dont pay the minimum there is no reason for that balance to still be high. So finally I decided to check I found a siux falls sd autodraft every month and after searching it is a scam. That is the reason why my balance not going down. I dont know for how long this is going on, in the app I just have six month of this charge in different cuantities in both of my cards. I need help.

On 08/18/2022 I completed a telephone payment of $100 with my debit card at 10:50 pm. I am being told that the payment was never received. I have email conformation as well as bank statement conformation that the payment was in fact charged. All I am asking for is a refund of the $100. The account has been closed so I would like to have my money returned to me seeing as to how I never used the credit card for any purchases. I am beyond irritated. If I have all of the documentation as well as reference number and bank verification, why is it so hard to return my money to me?

This is by far the worst credit card in have ever dealt with. I use dealt with very lightly due to their lack of customer support. I signed up for the PREMIER PLATINUM CARD which as one time $95 fee in order to use the credit on the card. The fee processing went fine, but once I enrolled in online banking things were terrible. I was able to enroll in the online portion, but I noticed that the balance was not reflective of the entry fee. It was more. In order to use the card you must make the payment, why did it seem as if there was another transaction. I wasnt able to actcually see the transaction, you are not able to view most everything pertinent to this issue. I logged out and tried to set up the pin, I went through the whole process of it, and they wouldnt let me set one? Why? I was again given no resources to look into this. Why a, I not able to look at the information that my social is attatched to? Everyother card I have ever had has not been so evasive. You are not permitted to just simply go to the help section or get any material on what I consider a big deal. To dispute anything you are not able to just call direct. They request that you mail nit in. What in the world? How is that even still a thing? After I ws nt able to create a pin I decided to swipe it and get gas. It was delcined. I loggred back in and saw that my credit was decreasing incrementlly. I have only made two thransactions, they were way less that what was being reflected. I basically paid $95 that I cant get back, to be scammed. Do ot ever use this company. I was only able to make 2 valid transaction and my credit card was maxed even though the two transactions did not make a total anywehere near maxing out card, thats including the entry fee. I am not able to even view the transactions.

So I use to put moneys on there card every month and after spent the money then on payday I would do the something, then I ask them to let me put 1000.00 and they told me know, so I stop doing biasness with them.

And wet on with my life because they told me that they were here to help me restart my credit and then when I found out that they are A fraud and then they would try to make me put moneys on the card, and if I did not they were going to give me a bad name and it will show up n my credit report, and it has.

Yes I was duma to the effect that because they run a business I am going to have to keep doing business with them.

I am a 100% disabled veteran and I am trying to get my life right, I have been in and out of the V A Hospital since it keeps on missing with my Post Traumatic Stress and I am fighting to stay alive and my doctors have sent me to the V A Hospital the White City Orgon not just because of them but the same problem from before. I am fed up with them and this has to stop. may be there is something that I did not read ore understand don't know because I sometimes take so much medications that I need your help.

THANK YOU GERRY WILLIAMS.

In January 2022 I purchased a home warranty from first premier home warranty for 446.87. In May my ac unit that was only 3 years old went out in 90 degree heat. I called to report a claim and I was told it would be 3 or 4 days to get this processed. I called a local tech to come the next day and fix my ac. It was a very minor fix and I paid 268.00 to the tech. My claim was approved and I should have gotten a 208.00 refund. I waited for over 30 days and my money never came. I called to check on my money and I was told good luck getting your money and we have canceled your policy and I have not gotten any of my 446.87 back. This company is keeping all of my money and giving me no service. They refuse to any solution to work this out.

This is a completely fraudulent organization in Servicing Alabama. They sell you a policy that seems to be a reasonable rate but when something needs to be repaired, they send an unqualified layman from an online listing like handyman or angie. Usually unlicensed and untrained. The one they sent to me, did not even show up after I asked him if he was licensed. Next one, when I called him, said he did not work with any warranty company and did not know who First Premier was.

The First Premier claims rep could not have been less interested in accepting my claim. Spent 20 minutes telling me why I should not file it, hung up on me when I insisted. Same person answered the phone every time. Did not want to hear that my refrigerator was broken two months after buying their policy.

The claims rep finally offered to let me call the repairman of my choice and send the paid bill to them for reimbursement. Would you have trusted them to do that? He refused to tell me if they would cover the whole bill or some small token amount equal to what they offer their so-called affiliated service people. As I have discovered, they only pay the service people the $75 dollar fee I am charged to put in a service claim.

First premier basically pays nothing for the service people (if they bother assigning one at all) and expects them to find an excuse to up-charge any repair in order to cover their cost. BTW, American Home Shield does this as well. They sent Best Care AC, who tried to sucker me into a $1600 up-charge to repair my air conditioner. I called the original installation company, Joe East, who checked it and said all it needed was a small inexpensive external valve replacement and that it was covered.

First Premier has paid multiple websites to post glowing reviews and multiple claims of having a 4/5 rating with BBB. It is not a BBB registered company but there are many BBB Complaints filed. It is very difficult for anyone trying to find a reputable business when the first 10 web hits are these fake sites with false information. Check out these fraudulent sites:

https://www.thisoldhouse.com/home-finances/reviews/first-premier-home-warranty

https://www.marketwatch.com/picks/guides/finance/first-premier-home-warranty-reviews/

https://www.reviewhomewarranties.com/first-premier-home-warranty-review/

https://www.consumeraffairs.com/homeowners/first-premier-home-warranty.html

I received a notice that someone had applied for a credit card for my husband Lincoln Pyle and more information was needed to complete the process. My husband has been deceased for 4 years. I have tried unsuccessfully to speak with someone on the phone.

Please contact me so this matter can be taken care of.

[protected]@gmail.com

This was dated 7/19/2022

Our business checking account has been charged with two payments to FPB CR Card by Brian Campana. The first was for $186.00 on 7/7/22, and again today, July 12, 2022 for $237.00. There is no phone number to contact and the only identifying information is the following:

July 12th deduction: FPB CR CARD INTERNET 070922 WEB229263 BRIAN CAMPANA

July 7th deduction: FPB CR CARD INTERNET 070922 web228862227 BRIAN CAMPANA

I had 50 dollars withdrawn from my checking account for something I don’t use. Bumper.com

I noticed the receipt. It was by first premier bank.

I have filed a complaint with the bumper co. And with the bank.

The sum of $386.06 was withdrawn from my personal checking account at another bank (KeyBank) in WA state. The only information was this:

DIRECT WITHDRAWAL FPB CR CARD YRU

I have no idea what this is about. I am going to the bank tomorrow to get more information.

This was posted to my bank on June 3, 2022.

I would like that amount reimbursed.

Yes I don't know why they took $704 out my account and the name on it was Kelly Lowery and I'm very pissed off this morning because I have bills due and now I can't pay them because yall took my money unauthorized.

DO NOT GET THIS CARD! I’ve had my card for barely a month. I made 1 payment of $500 they took the payment but due to a glitch in their system also took 2 additional $500 payments. they called and verified with my bank who confirmed they triple charged me. … and i was told i needed to wait until july 1st (then 2 weeks away) to get my money back …not to mention not even telling customers that there was a glitch that they were well aware of. since then my credit had dropped

First Premier Bank is attempting to fraudulently open a credit card using my social security number. Their website says "We'll be right back" with no contact info. Attempting to contact their headquarters results in no human answering.