Firestone Complete Auto Care – Horrible product / horrible service

I purchased four new tires about a year and a half ago. The tires have an 80,000 mile warranty, and my car already had 86,000 miles, but I didn't want to have to worry about tires anytime in the near future.

Recently, one tire was losing air. I took the car to Firestone (which I have to do or I could possibly void the warranty) and after waiting an hour, the person told me he removed a nail and sent me on my way.

The tire was not fixed. Three days later I had to put air in, and then again in three days, and again in three days. I had to figure out when I had the time to go to Firestone WITH an appointment only to sit and wait for at least an hour for a repair that wasn't completed correctly the first time.

Today I had an appointment at 3 pm. At 5 pm I was still waiting and the car still had not gone in. When I asked about the status and mentioned again that this was a return trip, the person told me that a nail was removed the last time, but no repair was made! I couldn't believe it. I have wasted HOURS just to fix a leak in my tire and it has taken me two trips to do so.

I can't express in words the REGRET I have with ever purchasing tires from Firestone and will never do so again. Also, after this visit, I don't even care if the warranty is voided because the customer service is so horrible.

Do better Firestone. You had a good brand, but it has gone completely downhill.