Firestone Complete Auto Care review: Do not use Firestone @ 1255 Sun Market Pl, North Port, FL 34288

I prefer to leave reviews praising the businesses I use but sometimes you must caution other customers or potential customers by informing them of your experience. This was mine on July 25th, 2025, and why I will not be returning or suggesting this Firestone anymore. The prior Wednesday I noticed the front tires on my truck were wearing on the edge and figured I needed an alignment, so I scheduled an appointment at this Firestone for Friday at 9am. I know this location can be busy, so I wanted to give them enough time before I had to pick my daughter up at daycare. I spoke to the man in the lobby, and we looked at it and he also thought it needed an alignment. He also suggested I get an oil change being my truck was just over 40,000 miles and I agreed to it. I got a ride home and waited. Around 2:30 I had not heard from them, so I called and checked on my truck’s status. He let me know that they were just about done and would call me when it was ready. After another hour went by, I got a ride back to see if it was ready. Pulling into the parking lot I noticed my truck was still backed into the spot I left it in which had me a little worried but was hoping it was ready, and they put it back the same way. When I let the lady know, I was there to pick up my truck she started searching for my keys and invoice and could not find them. The man from earlier came out to let me know they had not started on it yet. I was surprised and confused due to the fact I had dropped it off over 6 hours ago. I asked for my keys, and they offered to pull it in immediately, but I knew even if they did that, I would be late picking up my daughter, so I declined. I was then offered to bring it in the next day, but I had to work which is why I had scheduled it for Friday to begin with, so I declined that offer as well. I asked why I was told it was almost ready earlier which the response I received was they thought I was talking about another F150. That could be true, but I think if someone calls to inquire about their vehicle you should do your due diligence in making sure you have an accurate answer. I was also told because I left it there, they work on the ones people stay and wait for first. This also could be true but when I dropped it off there was no one else there and when I came to pick it up there was only one person waiting and no one notified me that that was the procedure. I waited 3 days before making this review because I wanted to see if anyone would reach out to me, which never happened. I will also be informing the corporate office of this experience but regardless I will not be returning. I have used this Firestone several times for my vehicles but that will not be happening anymore. With this customer they lost 3 vehicles, but I doubt they really care. So, in conclusion, if you are in search of an auto center that treats you like you are more than just a number and value your business this is not the place to go.