Firestone Complete Auto Care – Dishonest liars

I recently had a pretty bad experience at the Firestone by Memorial Mall in Houston. The guys there seemed really shady, almost like they were trying to pull something illegal. They told me my tie-rod was stuck and it would cost me a whopping $600 to fix it. They also said my car's alignment was way off, and if I didn't get those new tie-rods right away, my tires would get messed up bad. I mentioned I was heading out of town the next day, and it felt like they used that to pressure me into buying the parts.

I wasn't convinced, so I called up my own mechanic who had just worked on my car not too long ago. He was pretty skeptical about what they said. I decided to talk to the manager, Chaz, and told him what my mechanic thought. Chaz was like, "No, no, we've had 3 guys, including Maricio, Tech #5, check it out and they all say your tie-rod's definitely stuck." But I wasn't about to just hand over $600 like that, so I drove to my mechanic, only 15 minutes away. Turns out, he could move the tie-rod super easy, no problem at all. So that whole story from Firestone was just not true!

And get this, my mechanic also said the alignment was barely off. It was such a small adjustment that it wouldn't have hurt my tires, even on my long 2000-mile trip. It's really disappointing to see how some people have no problem lying and taking advantage of others, and it's worse when their bosses are all for it.