Firestone Complete Auto Care

They stripped a bolt to the frame of my vehicle during an alignment because the technician used an impact to tighten a bolt. There is no telling the cost of these repairs or even if its possible to be repaired at all. The fact that they let my vehicle roll out of the shop without saying anything says enough to me, the lack of care for safety is unbelievable. I took the vehicle to a second Firestone location to confirm these findings and after confirming, they allowed the vehicle to drive off without concern. This is an important part of the suspension system that has a stipped main frame bolt.

This location has been horrid with customer service over the past six months. The GM has confirmed two separate appointment times prior to this alignment which was never upheld when I brought my vehicle in. The appointments weren't even written down, nobody knew anything and suggested I wait for three hours in line both times.

I've been a long time Firestone customer and I really appreciate the military discount. The only issue that I've had with Firestone before was with a store in Washington state regarding brakes. I went to the store located at 221 S Range Line Rd, Joplin, MO 6480 to address a tremor. The staff was very friendly and helpful. The technician identified and replaced ball joints and front u joints, and a new rack and pinion was ordered. I returned to the store on May 27th to get the rack and pinion installed. After waiting a half hour, I was told the parts were not in yet. The part didn't arrive until June 9th. After it was installed, I brought the truck back to Firestone that day to get an error code cleared.

The tremor issue continued after the new rack and pinion was installed and the error code remained. I brought the truck back to the store on June 13th. After waiting over four hours I was told that Firestone could not clear the code and it would need to be brought to a Chevy dealership for reprograming. The original tremor issue was still not addressed but believed to be caused by the torque converter. I expressed my frustration to the Firestone rep, who said that he would speak with the manager John Stamm.

Since the Firestone rep at the store said that the Joplin dealership would not be able to get my truck in for about three weeks, I took it to Springfield. They successfully reprogramed and addressed the code in about thirty minutes, and an appointment was set up to address the torque converter issue. I went back to Firestone and was refunded for the charge from the Chevy service center. I asked if the manager had said anything about my frustration at having to spend my time and money to address something that Firestone could not complete. He stated that the manager had left earlier that day.

I've worked in the automotive collision repair business, and I understand that it is not always easy to pinpoint an issue and that things aren't always delivered on time. What is irritating is spending a large amount of time and money and having to follow the task through to completion myself.

Josh Rolls

Sorry I am very upset I in good faith believed your clerk at Firestone store at 11327 Hull Street Midlothian Va I purchased four tires in Jan 2022 was told I would receive a visa gift card for spending so much money never happened I called many times after March 30th to give it time to be procssed no result then they told me the district manager would be contated sent numerous emails no result what knd of way is that to treat a customer of 20 years

I initially brought my car in on 5-30-22 (I had an 8:00 am appointment), at the Firerstone (Store# 021458) on McChord AFB, Wa. I have a 2008 Chrysler 300. I needed my brakes and wheel sensor checked. After the mechanic checked those items out, I was told I had a leak in one of my wheels' axle shafts. Well, I didn't have any more time to wait, so I told Mr. Mario I would reschedule for the following Monday. When went home I called and changed it to Thursday, then I called back and changed it to Saturday morning. When I scheduled the appointment for Saturday I told the person who took the message I wanted to have my brakes changed, the seal fixed and replace the wheel sensor. I dropped my car off at 7:33 am, my appointment was for 8:00 am. I called around 12:00 noon to check on the progress and Mr. Mario said because they had the car, they would be getting to it before the day was out. My wife called around 2:00 pm and he was a little rude to her. Instead of him giving her an update he told her he had already talked to me. You never tell a customer that. I paid over a thousand dollars on that brake job. He should show a little customer service. They still had not started working on my vehicle. When my wife and son picked up the car, before 6:00 pm, only the brakes were done. Mr. Mario claimed they sent the wrong seals and they didn't have the sensor for my wheel. My car was there the whole day and they didn't get to nothing but my brakes. I had a 8:00 am appointment, my car

should have been the first one worked on that day.

On 5/26/2022 I went to Firestone on 1666 Boston Rd. Springfield Ma around noon . First I am a good customer. No one other than them service my truck or cars for the last

15 years and spent thousands of dollars at this location. Till today service has always been good and in some cases outstanding! I mentioned the above fact to Dan, sorry to say I believe he's the manager, his response was: Good for you

His attitude at this point was disrespectful and condescending. As demonstrated by the fact I told him I could not understand everything he was saying. Again his curt replay and this is a quote " Get over here." In it self the response was disrespectful, compounded by the fact I need a cane to walk with because of failing health. Maybe he needs a class in empathizing with the customer. Note he also keep working at the computer with no eye connect. There are other things he said but this should suffice to demonstrate the poor

service and attitude. This all because I mentioned being upset about the poor quality tire they sold me putting my and my families safety at risk. I bought a

Continental tire which though only now has 20000 miles on it, the sidewall is degrading with splits developing 3 separate areas. Again because of my health my truck only has 23000 miles on it, most of which was done before my health declined.

Next I was told not his responsibility showing a definite disregard for my

concerns or needs.

If you're concerned, I don't threaten, this is merely an advance notice , if not handled in a timely manner, I will be notifying the Massachusetts Department of the Disabled only have not contacted

them as of yet is the good will built by Dan's predecessors who were always concerned, professional and accommodating .

So today on 5/24/22 I brought my 2015 Ford fusion to firestone on 12th street and bell because my mechanic could not find where the air was leaking from the firestone brand tire that was sold to me in 2020. When my mechanic called firestone, firestone explained to my mechanic that the tire was under warranty and would be covered. After dropping off the car we received a call and an invoice that states it was not covered and we would actually end up owing over $200 for the tire and service to replace it. After asking why we were going to have to pay for it when we had a 50,000 mile warranty and only had 20,000 miles on the tire they explain that the tread on the tire was too low and it voided the warranty. When I asked them what was wrong with the tire and where the leak was coming from nobody at firestone could tell me where the leak was actually coming from. I explained that the tire must have been a faulty tire and there should be an exception made with no visible damage or air leak Dean stated there was nothing they could do and I would have to pay. The 2015 Ford fusion hybrid is a front wheel drive car and so there’s no way to of peeled out to west down the tread off more than the rest of the tires so I explain to Dean the manger that my mechanic couldn’t find the leak firestone couldn’t find the leak all three other tires were good but then this tire that had this mystery leak and the tread was too worn down and they should honor the warranty. Dean said he would not be able to honor the warranty. I agreed to pay for the tire. When I went in to pick up the car I looked at the tires outside and noticed that they all look significantly low and so I went in to pay for the service and asked Dean the manager if the pressure in the tires had been checked before they were going to allow my wife to take the car and go pick my kids up from school. He explain to me yes they had been checked and I insisted that he go check them again. He asked the service tech to go check the tires and I followed. I asked the tech what the first tire read and the tech replied that the first tire that he checked at 21 psi and when I asked what it was supposed to have in it he replied it was supposed to have 35 psi. The second tire he checked was also extremely low same with the third and same with the fourth tire. Dean the manager at firestone was about to send my wife off to pick my kids up from school with 4 dangerously low tires and had I not noticed and questioned their work my wife and kids could have easily gotten into a horrible accident and could’ve been seriously injured or even killed. I recorded the entire conversation from the minute I walked into firestone and started speaking to Dean all the way through the tech telling me how low each tire was. I have it all on tape. I highly recommend that nobody go to fire stone because this is not the first time that something like this is happened and they are putting peoples lives at risk with their careless work and service.

Hello,

My Name is Damon Plumides in Charlotte N.C at [protected]. We have a Firestone account under my wife's name Rhiannon Hendren, where we have had plenty of service work in the past at the 13834 Steel Creek Rd. location. We have a 2013 KIA Soul that stopped and wouldn't start last week, so I had it towed to that location to see what the problem was. After they got around to looking at it, I was called and told my engine had seized up and needed a new engine. I was also told that Firestone did not do engines. I have a mechanic we have had for many years, but he only accepts cash. I had it towed to him and began looking for a used engine. These are very hard to find right now and very expensive. I found one here in Charlotte for $2,900 with 89,000 miles on it and he said he would put it in for $600. I went to the bank and took out a personal loan to buy and pay for it. The engine was paid for and set to be delivered to him when he called me and said he took the engine out like I asked him to but there was nothing wrong with it. I cancelled the purchase of the used engine. He said I needed a starter and a clutch. I ordered a starter online for $110 and got a clutch for $230 at Advance Auto. He had to put my engine back in with the other repairs, but he saved me quite a bit of money. I of course had to pay extra for him to put the engine back in. I would like to know Firestone's thoughts on this as you almost cost me $3,500 for your mistake. By the way the car is fixed already, and I picked it up yesterday after I dropped off the parts 9 and picked it up at 2:30. I can be reached at [protected].

Best Regards,

Damon Plumides

Senior Executive Wine Consultant

PRP Wine International

[protected]@prpwine.com

My reservation #:[protected]. I requested an online appointment on May 4, 2022, for 4pm eastern at the Midlothian Turnpike, Richmond, VA Firestone location and it was not honored. The individual said they do not go by online service requests. He only has 2 mechanics working and Online request doesn't reflect the work being performed day to day. He could not do a wheel alignment, oil change, tire rotation, and check for nails, or proper air. I begged him to call another location to service my vehicle, he called the Lake Harbour Dr, Midlothian branch Firestone. I spent 2 days at that location and paid for service I did not request. The service I requested the 1st day at that location was a wheel alignment, oil change, tire rotation, and check for nails, and proper air level. They fooled me and did not honor my request and made me believe I was getting the service I requested. Instead, they had me to believe I needed my brake fluid changed, gas filter, rear lights. I was haggled into purchasing and persuaded into buying because to prevent "being stopped by the police". I was haggled into acquiring a credit card to pay for the work they convinced me I needed. After driving my vehicle home, and noticed it wasn't aligned, I called the Lake Harbour Dr, Midlothian branch Firestone, I was told to bring my vehicle back early to get it done. I returned to the store on May 5th and was told I did not request a wheel alignment, that's why the service wasn't done. I was also given an estimate of a kit I needed to get my vehicle aligned properly, and that the vehicle maker Ford did not make the vehicle correctly. I was afraid, ashamed and felt dominated by Men. My vehicle has been aligned before by Firestone and evetime I have to pay them $500.00 more or less to get my vehicle aligned. I am tired of purchasing more tires, and or other service I don't need, can't afford, and didn't request.

Went in yesterday on mother's day to get a few things done gentleman in the front was so caring and nice trying to help awesome there Mr. Joaquin is a good worker and very caring open the door for us and everything he has us typed up called one of the workers from the back and the worker proceeded to say what the f*** you want and never came so we left with Joaquin saying he was so sorry about that and told him it's ok not your fault 05/08/22

I have a Ford econoline... One of my tire needed a plug...

I had AAA put the spare on and took my tire to you for fixing.

When I went to pick it up, your technician ( 03 mitch on my invoice ) did not want to have anything to do to

place the spare back where it goes under the van claiming he did not have tools.

I offered the tool that came with the van. He refused. So he dumped the spare inside ...telling me to go to Ford ?...

I am 83 y old and you offer complete auto care...? Ford econolines have been around for many years ...No tools for that ?

I went to Ford ...only by appointment in 2 weeks +( lack of help )...I am on the road back to NY from SC...what do I do...Finally found a human being after 2 days...There is no way I can do this myself.

Interesting ? jean valiquette

PS. Mark the Service advisor was very nice but off when I went for the pick up.

after rescheduling twice due to a 4 plus hour weight for a 20 minute job i was 10 minutes late to my appointment and they told me i was too late i would have to come back another day I'm supposed to weight 4 or 5 hours for them but they cant weight 10 minutes for me! in every shop I've worked in they've weighted up to an hour for customers before we would right them off they wont weight 10 minutes i will never do business with firestone ever again not to mention the times they have worked on my car in the past they [censored] up easy stuff like alignment piss poor customer service do no do business with these people!

The private investigator of Firestone Complete Auto Care claim that he does not have anything on Firestone concerning faulty repairs on the repair shop. I explained on the phone to the private investigator that he does have something me as a witness that Firestone tech mechanic did something to my 2008 Suzuki XL in secrete mechanic wise in order for my car not to start. I blew up as entertainment star so the mechanics at Firestone thought I had the money in secrete and did something extra to it like I had money to waste. Plus I complained that he charged me to much for breaks with a continuous arguing factor case complaint that caused retaliation that also made Firestone Complete Auto Care do something wrong to my 2008 Suzuki XL 7 circulated around on the streets.

had my truck and my girl friends car oil change and tire rotation.

my truck had oil and grease stain on door and all hubcaps were loose which i fixed,

my girlfriend car was a mess with oil and grease stain on seats and floor. was unable to clean and was toldto get detailed and they would pay;

i am afraid to have detailed as i dont think they will pay.

what can i do

My name is Nicole Fisher and I have a 2012 Honda CRV. On Tuesday, March 22, 2022 at approximately 7:00 AM, I dropped my car off at the Firestone in Abington, PA. The address is 1475 Old York Road, Abington, PA 19001. I dropped my car off to get an oil change and to check my brakes. Sometime during the day, Danielle, the store manager called me to tell me that I needed front brakes, front rotors, back brakes, and back rotors. We discussed my options and I decided to get the back brakes and back rotors. I told her I would come back to get the front brakes and front rotors. I checked my finances and called her back and told her I would also get the front brakes and front rotors done. She said okay. I called back in the afternoon and asked would my car be ready by 4:00pm or 4:30pm. She said she didn’t know but it would definitely be ready today. She said we close at 7:00pm but they were working late. I said okay. I went to Firestone at about 4:30PM and my car was not ready. Danielle was not there. I talked to the man working at the desk, Mr. Markee or Marquis Dare. He said my car was still being worked on. I said okay. I said Danielle said my car would be ready today and that you guys were working late. I told him I was going to go somewhere and come right back and just sit here until my car is ready. I told him to let me know if I should not sit here and wait. I said call Danielle and let me know what I should do. He said I could wait. I went to the store and came back and he basically then said I shouldn’t wait. The girl working on my car was having trouble getting something off in reference to the wheel. They said the master technician would be in the next day at 7:00 AM.

Side note: I had to get someone to meet me when I dropped my car off, take me to pick my car up, car was not going to be ready that day, take me home, pick me back up in the morning and drop me off to get my car the next day. I missed work at my second job on the first day because my car was not ready. I missed time at my first job on the second day because I had to come back to get my car the next morning. I came to firestone 4 times which is a lot of gas money right now.

At this point the service I received from Firestone was poor. I asked if I could be discounted on something and the answer was no. I already gave you discounts. I was given the same coupons that I can get off line and an additional $60 off because my bill was very high and I was getting a lot of work done. I was given the coupons and discount before all of these other things happened.

When I first started coming to Firestone, this company was GREAT, when Chad was there it was good. My sister referred me to come to Firestone years ago and I was pleased with the service. However, over the last 2 – 3 years the service has really been poor. I continued to come back because I said they will do better. My 2 sisters, my mom, and myself would come faithfully. Now (the last 2 -3 years) when we come it is always an issue. One of my sisters refuses to come back. I really try to give Firestone a chance and it is always an issue. This last time was the worst.