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Fifth Third Bank / 53.com

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Customer Service

+1 866 671 5353 (Customer Service)
+1 513 579 5353 (International)
+1 800 972 3030 (Personal)
+1 877 534 2264 (Business)
+1 866 475 0729 (Commercial)
+1 800 782 0279 (Lost & Stolen)
+1 866 351 5353 (Home Loan Or Refinance)
+1 866 531 4249 (Open A New Account)
38 Fountain Square Plaza
Cincinnati, Ohio
United States - 45263
Written Correspondence

For Mortgage Loans
Fifth Third Bank, Mortgage Disputes, 5050 Kingsley Dr., MD № 1MOCFP
Cincinnati, OH 45263
 
For All Other Accounts
Fifth Third Bank, 5050 Kingsley Dr., MD № 1MOCOP, Cincinnati, OH 45263 
 

Complaints & Reviews

Fifth Third Bankunreal... faulty atm ends with overdrafts totaling $259

On August 19th I tried to make a deposit via the ATM at the branch near my business and was unable to because the ATM was not working. I also tried the morning of the 20th on my way to work and the machine was unable to accept deposits. My account as a result was overdrawn and had a negative $71 because some items cleared the previous day. Fifth Third is not like Chase, with a very limited number of branches or accessible ATM's it limits your banking options. The overdraft fees totaled $259 on my small business account. I contacted the customer service number and the branch, explained the situation, you would think that if they had excellent customer service they would've made me whole again. I was offered the possibility of reversing up to 3 of the overdraft fees which would be $105, well I'm still out of a whole lot more for something that was an inconvenience to me as the customer. I can see one charge for $35 maybe I wouldn't have made such a fight about it but $259 because of faulty equipment. I will be taking my business back to Chase once this nightmare ends. As a small business owner every cent goes back into our business, I don't have anything to give to the bank. So far with only being a customer for about 6 months this was the worst decision. Stick with Chase or another bank but avoid Fifth Third at all costs. You will end up being the one paying and regretting it otherwise.

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    Fifth Third Bankextended od fees

    Was recently charged 64.00 by Fifth Third Bank for what they call "extended overdraft fees" ; they threatened to close account unless i got it current ; yesterday i read an article that says that there are lawsuits being put together against banks under the premise that these fees constitute usury (interest charged illegally) ; the article references an attorney in florida who is looking into a possible lawsuit. Call me if you want his info. [protected].

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      5/3 Banksthey don't care

      Tree fell and knocked down power lines. Duke had to shut of electricity and told me when I hire a licensed electrician, get permits, get the line put back up and have it inspected, call us and we will turn you electric back on. Banked with 5/3 for ever and had same job, with direct deposit into 5/3 for 12 years. Credit score was good 664. I needed to do a $3000 loan to cover cost to get electric back on and they were going to take automatic withdrawl. Was told i was approved and could have the money in my account by the end of the day. I said, slow down, i'm not sure IF i need the full $3000. I was told to call back the next day and let them know how much was needed and i would have it by the end of the day. So the next day i called and said i decided i needed $2500. Ok, you will have it by the end of the day. He pulled up my name and said oh, you were denied. WHAT?? You already approved me! Well, it's been denied. So you mean i faithfully had automatic direct deposit from my 12 years at the same job deposited into this bank, and you are going to take out the first $100 dollars every month AND i have a credit score of 664? and i was denied?? He said he'd see what he could do and call me back at work. I had to call before i left work at 4 and he was gone for the weekend already and didn't call back. So Monday after several attempts he took my call. He very friendly asked how my weekend was. I said "how the hell do you think it was?" It was cold and dark since i couldn't have anyone work on the electric since you denied someone who has a credit score of 664, 12 years of same job direct deposit AND you were going to take the first $100 a month payment AND you had already told me i was approved. I said 5/3 doesn't care about the customers at all.
      He said, and he works for 5/3 said "No they don't" But he wouldn't even fight for me and wouldn't even tell them what i needed the money for. They don't care at all.
      8 days now and no $$ to pay so i am w/o electricity.

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        5/3 Bankunfair practices

        I went through 5/3 Bank for a mortgage which I did get, but I had to move my checking and savings accounts there with direct deposit. In 2013 the bank offered a program called Early Access, which is nothing more than a payday loan scam. In order to repay Early Access they take your direct deposited paycheck and pay the Access. Well what happens is when you get your paycheck the bank takes it then you have to re-borrow in order to pay your bills. Then of course the total of Early Access increases to the point where your tapped out, and they are taking your whole paycheck leaving the customer penniless. Now, here is another thing, when your paycheck comes in they leave it in your checking account until bills that you have paid start coming in then they transfer it to Early Access and begin hitting you with overdraft fees. My overdraft fees for 2014 have gone 15+ fold over 2013`s. 5/3 Bank is not customer friendly and soon as I can dig out of this quagmire they have put me in I want nothing to do with this Bank.

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          53 Bank — unfair fees

          When I opened an account with this bank a few months ago, I was told that I had twenty four hours to put...

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          Fifth Third Bankdormancy fee

          I left some money in my savings account when I moved to a different state. I also provided the bank with my new address. After a few months, I called to close to the account and I was advised to come in person to do so. Given the distance, I never made it back to Ohio. There was no local branch in my new state. I forgot about it and recently while on travel, I saw a local branch in Florida and decided to close my account and withdraw my money. To my surprise, the account had been automatically closed last year and all the money had been eaten up by the bank under the pretence of dormancy and maintenance fee. The manager refused to help out and asked me to call customer service. I was told that the bank normally sends correspondence out but could not prove it. There was no communication to me in this regards over the years and when I called the customer service, I got the same response after a 30 minute conversation with the rep and her supervisor. This bank is a fraud! They steal your hard earned money. I told the rep on phone that why would anyone knowinlgy leave their money in their account and let someone keep stealing it. If I had received any communication regarding this, I would have done something sooner and not just sit around for them to steal my hard earned money! Bunch of scammers!!. STAY AWAY FROM THIS BANK!!!

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            The complaint has been investigated and
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            Resolved
            Fifth Third Bank, Boyne City Branch — restricted account transactions

            I received a letter from P, Brian Moore, Senior Vice President of Fifth Third Bank. Didn't understand it...

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            resolved to the customer's satisfaction
            Resolved
            Fifth Third Bank — check hold scam

            Closed on current home and immediately deposited check. Told they would place hold on funds for 10 days or...

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            resolved to the customer's satisfaction
            Resolved
            5/3 Bank — early access and credit card fiasco

            I have been with fifth third bank for a very long time never had major problems with them until this year and...

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            resolved to the customer's satisfaction
            Resolved
            Fifth Third Bankunable a wire transfer

            I have been using Fifth Third as my primary bank for personal savings and checking accounts, but had successfully negotiated a mortgage refinance with another company. I needed to wire closing fees in order to close and secure the tens of thousands of dollars in interest savings the refinance was going to give me. Fifth Third would not perform a wire transfer via phone or internet. They insisted I go in to a branch. This was an impossibility because due to a work trip I was 450 miles from the nearest branch. I had to take a cash advance from my credit card (serviced by a competing bank) and work around Fifth Third's ludicrous policies. If this bank cannot offer internet banking in an internet age, they are a liability to do business with. Their inability to perform a simple wire transfer nearly cost me a very personally lucrative refinance.

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              Fifth Third Bankscrews customer

              I deposited a check on a Saturday the bank teller informed me that check would be clear by the next day which I thought was odd but I figured a professional bank teller would know. Sunday comes and the money is not available I called the bank which was open on sunday and they said check would available the next day which was Monday. I spent the money I had sunday due to the understanding money would be available monday the money was still not there Monday and fifth third bank would not do anything to help a loyal customer of 5 years even though they were misinforming their customers.

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                Fifth Third Bank — atm took my money and shut off

                On Thursday oct 10 2013 I went to the fifth third bank atm to deposit cash in my account so I put my card in...

                Cleves

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                Resolved
                5/3 Bankdeposit hold

                So earlier today i used my debt mastercard issued by 5/3 bank to pay for a medical bill that i had received after a car accident. I did this knowing that it would pull my account negative but since i was going to the bank later that day to deposit my settlement check from the car insurance company i wasnt concerned about any overdraft fees since i knew the check would be enough to bring me back into the positive. The problem was that when i went to deposit the check they told me that since my available balance showed negative that they had to place a ten day hold on the check and that because of the amount of the check (Only $3400) they would have to place any other deposits (Other than a payday deposit) into a ten day hold as well until the large check clears (This includes cash deposits). So since i only have one paycheck between now and then and its not enough to bring me back into the positive i have no money for 10 days. After i left the bank i called their customer service department and explained the situation and they told me that there is nothing they can do and that it is a federal regulation to place a check on hold when an account is negative.

                I know it is normal for a bank to place large checks on hold for a couple of days but i have tried to deposit larger checks then this with 5/3 and never had a hold of ten days and i have had many other banks in the past and had many similar situations in the past and i have never had an issue with a check being placed on hold when i made the deposit the same day as the overdraw but to also make it so that i cant make any deposit with out it receiving a ten day hold is completely unreasonable and i fully intend to change banks as soon as i can.

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                  • Do
                    douglasw Jul 01, 2014

                    The same thing happened to me, caused me all sorts of problems. Anyone reading this, I advise you to never open an account with 5/3. They lie. They are unethical. They act like it's their money. They are the most fee-happy bank ever. They're lower-level employees are incompetent and their middle- and upper-management are dishonest. Be forewarned.rw

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                  • Do
                    douglasw Jul 01, 2014

                    I made a deposit of $4, 000 in pay on a local bank, from a local company, from which I had made numerous deposits over a period of years. My account has a history of such deposits. Citing previous overdrafts, they held the check for 10 days, causing me all sorts of problems, as I did not anticipate any problems with this deposit. Before you judgmental holier-than-thou jerks start preaching about managing an account, just be advised you have no idea what kinds of financial problems can impact a person until it happens to you. Sxxt happens. In such case, your bank should be your helpful partner, not add to your problems. It is their power to be helpful. That is how it used to be, and still is with some banks. I know this to be true, so take your condescending comments elsewhere. Anyone reading this, I advise you to never open an account with 5/3. They lie. They are unethical. They act like it's their money. They are the most fee-happy bank ever. Their lower-level employees are incompetent and their middle- and upper-management are dishonest. Be forewarned. The 5/3 employees I dealt with were, by turn, incompetent, disengaged, arrogant, condescending, robotic, impotent, and dishonest. I wish I had come to this site before I opened an account with them, as it is a hassle to change banks. But worth it.
                    dw

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                  Fifth Third Bank - Auto Title Dept — poor customer service - rude

                  I was at the County Clerk Office today because the I needed to get the title of my parents' car. Their...

                  5/3 Bank — cannot change the address by phone

                  I am very disappointed with this bank's service! We have a business checking account with 5/3 bank...

                  5/3 Bank Business Checkingridiculous fees for in bank transaction

                  I have a small business checking account attached to my regular business checking which is my self funded overdraft protection account & I use it to have my company shipping charges directly debited from it. I went to my local branch and had the teller transfer funds for me between the two accounts. Simple enough. You would think. Instead, a whole month later at the end of the statement period they tacked on a $25.25 service charge fee. My account was positive so I called the 800 # and asked about it. I was told it was the fee they "always" charge on business accounts for the teller to do the transfer instead of me going online and doing it myself. And get this I was told it was in my paperwork I signed when I opened the account, which was about 3 years ago. I was told I knew about this and so its justified. Its true when there is an overdraft situation and the bank has to initiate the transfer there is a fee associated with it. My accounts were NOT overdrawn. This was not an overdraft situation. I was just transferring money. Now I've been chasing this around for almost 4 days and supposedly twice it was fixed and then I was informed the person who kept me on hold to fix it both times did not have the authority to fix it!! What a circus and they still have not returned the erroneous fee. If this is how they make money and what they pay their workers for its an embarrassment.

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                    Fifth Third Banksatisfy loan after vehicle was totalled

                    I recently had an accident and totalled my awesome vehicle. i am without a vehicle now for near 6 weeks, Meanwhile i lost my job "because i cant get there", lost my place to live for "having no job" and im waiting for them to send everything snail mail. this is luticris. Cant these huge companies figure a way to help rather than hinder this process? The bank has to wait for the insurance claims and claims has to wait for the adjuster, the adjuster took at least a week, the insurance company is in Ohio "GMAC" and dont have any adjusters in this area, "ORLANDO FLORIDA" ever heard of this small town? once the adjuster talked to claims it took two weeks for anyone to tell me the status. the first lady i talked to dropped the ball, the second lady i talked to really didnt want to do someone elses job so she pushed me off for days until i got her to give me the name of the loss agent. the loss agent im sure was busy but it took him a week to tell me he mailed me papers to sign and return with notery stamp, which i had to walk to the bank to get. i overnighted the papers to him and he still tells me there isnt a way for the bank to get the check other than snail mail. This process he says could take ten days. This sucks, i cant even apply for a job outside a five mile walkin radius from my moms house were i have to stay and wait and wait for a usps miracle. im screwed

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                      Resolved
                      5/3 Bank — auto loan payment

                      I have had an auto loan with 5/3rd since August of 2012. When calling to make my payment for January, I wa...

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                      Resolved
                      Fifth Third Bankno sympathy for good customers going through rough time

                      I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.

                      Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.

                      If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.

                      I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.

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                        • Lu
                          Luis A Verdejo Feb 14, 2013

                          Wow, that is the same situation my husband is going thru right now after paying the for 5 years without an issue he got cancer and payments got behind they got very nasty and still today we owe one year and 3 payments and they are so rude and nasty no consideration at all. The worst bank ever.

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                        5/3 Bankauto loan fees

                        Guess I should have checked this website before I got a car loan with 5/3. I used my final coupon in Oct. Called early November because I hadn't received anything for payoff. I was told it had to be mailed to me. Received a letter that stated my final payment was due 12/14 and the amount was $XXXX. I sent that amount, the check was cashed 12/13. I called to see when I would received my Title and guess what, now I owe another $126 fees from November, which was when I called, plus interest. As if 6 years of my money wasn't enough!!!

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                          • Ed
                            Ed Benner Nov 21, 2013
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Picked up my 2009 Ranger for repo .we were talking to 5/3 /1 2/3s proper fraction at the time saw some funny lights out front the repo guy already had the Ranger on the hook, would not release the my little he had a computer in his truck, it said pick up my truck so he did 10 years ago he wouldn't have gotten out of my Drive .I called the bank the next day they said I could pick up my Truck for 1, 575.85 so I went dow to the bank tp pay it off .when I got there they told me I owed $1280.00 I told them to re check so they called some A-Hole in Grand Rapids Thats where there repo center resides, I should have known something was wrong, nothing good comes out of Grand Rapids.This time They told me the pay off was 1, 780.00 so if you are counting that is the third amount they gave me that same day within 1 hour The actual pay off was $1, 080.00 My math tells me that is $700.00 they charged me, when I asked Ms Hanky at the downtown 1 2/3 s she told me they payed a Bonded repo guy to pick up and store my Ranger .They must think we are born last night.When I told the repo guy about the $700.00 he was getting he laughed in my face he gets $100 for driveing from Woodville Oh to Toledo Oh and back in a 4 miles/gallon Wrecker, so this poor ### is getting screwed much worse than me.I know this is going on forever, my question is where dose the other $600 go.I'm going to call and find out, if they don't tell me at 5th turd This time I will send this info to the State Attorney, And the Consumer Protection AGENGY on is a D and one is an R .and just waite and see what comes up first I will also call my Union Hall Business Manager see if the Hall does any business witrh 1 and 2/3 rds If they do they will stop knowing 1 and 2/3rs is running a repo scam if any regular person did this they would be in Jail but we do have Lobbyest in the State House Run by R's I am retired and will make this my life job to stop this scam by 5//3rd

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                          • Ed
                            Ed Benner Nov 21, 2013
                            This comment was posted by
                            a verified customer
                            Verified customer

                            We do not have a lobby in The State House in Columbus Oh, Or in DC like 5th/3rd This is why Banks can run this scam!!!

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