Fifth Third Bank / 53.com
reviews and complaints

We purchased a vehicle in Nov 2019 financed through Fifth Third. We paid off the vehicle almost immediately (Dec 2019) and haven't been able to get the lien cleared from Fifth Third to the State of Wisconsin. It is ridiculous. Last week I called the bank and they said they'd fax over the lien release - which I received three days later. I went to DMV - Wisconsin and they said they can't accept a fax from me it would need to be directly from the bank - they also said the bank should just clear it electronically. They also said Fifth Third has two different liens listed with two different bank addresses. It is crazy. Highly do not recommend using Fifth Third for banking needs. I am extremely frustrated, as this car needs to be registered and titled to our daughter in another state.

5/3 mortgage won't report my payments to credit bureau. I need to find out why asap.

they have incorrect info on my acct causing inconsistencies. I have absolute proof of payment for many years (form 1098).

there was a bankruptcy over 10 years ago that should not be in play here. I have proof of discharge and copy of court docket showing that.

Please contact me asap anytime, @ [protected] or [protected]@hotmail.com

First, if you try calling their [protected] customer service # it just hangs up on you. No calls go through and this is on their own website.
Next, the mortgage help # is always a long wait. No matter what time of the day you call it's going to be a long wait. Then the agents I spoke with were on the more clueless side, so it's a waste of time no matter what.
Then if you get someone at a branch for mortgage help they do not finish with the help and eventually flake on their own customers; for example, no return calls or emails. Regarding something simple as refi info or info on a recast. They make it so frustrating. The worst is Ira Schwartz NMLS 1394671. This guy tells he would help and to give him a call back, so I call, leave a msg. No call backs for the next 3 days. Then I send a short email. No replies. That was over 13 days ago. This is typical when dealing with their mortgage people. The next worst is Wilson Goncalves at the Skokie branch on Skokie Blvd. Same thing, says he'll do something and will get back but doesn't. It wasn't just these two, there were others at fifth third who leave their customers hanging.

On October 6 2021 I deposited a check for $6250 made out to me. The branch manger took it upon herself to file a fraud claim against my account, thus freezing all of my assets, totaling $58.47. An investigation was conducted, the check for $6250 cleared, and no fraud was found during the investigation, ending on November 21 2021.
Since that time I have tried to have all monies returned to me in part or in full to no avail. This is theft by 5/3 bank. I have a legal right, technically and legally to all funds that were in my account at the time it was closed, $6308.47. This case was resolved but not my to my satisfaction. Returning my money in full, would resolve any future issues I have with 5/3 bank.

Joseph W. Buckley
[protected]@yahoo.com
[protected]
Marietta, Ga.30067

I went in to try and get a fraud case resolved and was attacked by a guy claiming to be the manager. He was very racist and standoffish in his attitude. He had no issue speaking to the white people in line but ignored the minorities. The manager refused to help and lied to me about filing a complaint. The manager tried several times to get me to give him the complaint. When I refused and asked the manager to get the number to file a complaint he wrote on a pare complaint department and folded it. As I was walking out, I opened the note and realized he had not wrote a number. I asked and he ignored me talking to the white people inside instead. This manager is very unstable and seems to have a agenda instead of putting Fifth Thirds issues first. He even encouraged me to close the account so he didnt have to fix the issue.

Hello, I am a 65 yr old women. Bank claims I owe money for back advance that i took, I don't remember, i thought i paid. i always paid my bill. Now, bank decided to take all my money that I had, and am at -0- now. I cannot pay my condo bill or buy food. Something needs to be done. I am contacting the main branch. this might be considered elderly abuse. I am so upset right now. How am I to eat for the next 4 weeks? or pay my bills/ Will be changing banks, this is just awful. Calling elderly abuse, and any other place i complain. I HAVE NO FOOD, bank took all my money for a debt i didn't know i owed. they stated I got letter but I didn't or I would of addressed this issue.

very upset
Valerie Cook
York Rd, North Royalton

I called a 5/3 bank branch in Cincinnati yesterday 12/14/21. I am having issues with a mortgage loan in which I just refinanced in October from Freedom Mortgage. I recently contacted the Floyd County, Indiana Recorder's office to make sure that the new mortgage with 5/3 has been recorded, so that I could file for my mortgage exemption. It was not recorded and they informed me that 5/3 has a problem with getting counties straight on their mortgages and that since it was refinanced on 10/29/21 it should have been recorded long before that day. Most banks get it done within 2-3 weeks. I contacted the person that closed on the loan and she suggested that I check the paperwork and make sure the correct county was on it and it was the WRONG county. 5/3 used Clark County instead of Floyd County. A CMT was opened and after a couple of days, I was told that they (5/3) is fixing the problem, but it will take up to 90 days. I informed the person that I spoke to that 90 is to late because I have to file for my mortgage exemption at the Auditor's office by the end of the year or I will lose it and it will cost me hundreds of dollars. She said she would try to make it less that 90 days. I did let her know that if it ends up being after the end of the year that someone should be responsible for the money I will lose because of not filing for the exemption. I waited 2 weeks and checked again with the Floyd County Recorder's office and it still had not be recorded. I called my 5/3 contact in New Albany, IN and she said it is handled in Cincinnati and gave me the customer service number to call. I called that number and eventually got through to a girl who told me that there was nothing they could do and that they could NOT expedite the filing. I asked for her supervisor and she put me through to Patrick (employee no. PM1MOC3A. He was even less helpful and very rude and unprofessional. He said that it could not be expedited and the only thing that I could do is write a letter to the president of the bank. I told him that I didn't have time to write a letter because the deadline is the end of the year for filing for the exemption. He said that he could not do anything, then proceeded to refuse to put me through to someone else. I asked him to repeat what he said just to make sure that he was really refusing and he said "yes I am refusing to put you through to anyone else." He was nasty and rude and hateful and obviously doesn't care about his job at 5/3 or it's customers. I have since been told by the person in Indiana 5/3 branch to call the title company and see if they can speed things up and to keep checking with the Recorder's office. I asked her who will be responsible if this doesn't get done and I lose so much money and I did not get an answer. I feel this is 5/3's mistake, and they have done nothing to rectify the mistake they made.

I am writing this complaint to reach the CEO of this company. I was called by an representative of E. Mortgage by a Mr. Rowe who asked if we wanted to Refi our mortgage ( i believed he use the term refi, could have been another term). He had my husband's social security #. I asked how did he get our personal information he stated my bank gave it to them. So i immediately called fifth 3rd bank, spoke with a supervisor named Aly . he took my report and then asked me if i wanted to opt out of sharing information. In which i forund this to be strange, because since day 1 we should have been opt out already. She then stated she would passed my information on to their investigative team. I recieved a call from Aaron who didnt seem to be concerned about this situation, she had a haughty personality( and i would not like to speak with her at all). She just stated to me they don't share information, in which i don't believe at all because if not how did this gentleman get my husband's very personal information unless there was a a breach of security or compromised situation to happen at fifth 3rd bank. Fifth 3rd bank needs to be held accountable for our leak of personal information. And something needs to be done about it. The 1st thing is reporting this to the Federal & State govering agencies. As well as BBB and other agencies to get the word out of how this bank gives out their customers private & confidental information If fifth 3rd does not resolve this.

To whom it may concern:

I have been a 5th 3rd customer for over 30 years, I currently have a mortgage with your company for $465, 047.37. Account Number [protected]. I also have other accounts. In August of 2021, I made an extra payment using the automated web site. I intended this extra payment to cover the September payment (that would be due in September) and there was nothing that told me it wouldn't cover this payment. In September the auto payment system tried to take the September payment again and my account was overdrawn. I called after receiving a notice and was told twice that the fees would be removed from my account. Some fees were removed, however, recently I received my Mortgage Loan Statement and there is another $30 fee that has been added to my November payment for NSF. With all due respect, I don't believe this is how a 30 year customer should be treated, and if this fee is not waived, as I believe it should be as the payment was made early not late and the program did not make it clear that the payment made in August would not cover the next payment due in September, I will be moving my mortgage to another bank and closing all accounts and I will never bank with 5th 3rd again. Please understand, this is not meant to be disrespectful in any way, but clearly waiving this fee for a 30 year customer, under these circumstances, is absolutely expected by a bank that cares about their core customers. Does 5th 3rd care about me and retaining my business?

Kindest Regards,
Mark A Weber, P.E., EMBA
[protected]

Signed P of A by Bernard Malofsky misread as a list of things not able to do where it was instead what you could do unless struck and initialed. So far refuse to review or contact me promptly on time sensitive matter.

Unbelievable.

Also antiquated account opening policies but the P of A is absurd. Clearly a very unprofessional process.

Your marketing department has a TV ad playing that should be removed. It displays a male buying a cup of coffee, taking a drink of it and then spitting it into the face of the sales girl. This is very distasteful, not a bit funny and quite frankly, shows how little regard Fifth Third has for the Covid Pandemic, the vaccine and mask wearing mandates going on. Whoever approved this commercial should be reprimanded for allowing such a stupid ad to play and cast such a bad light on Fifth Third. Surly, no one is so ignorant of the situation in today's world that they would believe this commercial to somehow be humorous and capable of gaining new business for Fifth Third. I have heard many folks rail against it and the continued airing of this ad may end up causing Fifth Third to lose customers.

I have been a Fifth Third Bank customer for decades. Never had any problems.
On Friday 7/17/21 I was on Whirlpool's Facebook page trying to resolve an ongoing appliance issue when I received a phone call from Whirlpool 'customer service people' offering exchange or refund. I was surprised an 'American made' company was using a rude, impatient Indian help desk.
They had most of my information; I only realized they weren't legit when they said the check was on its way but didn't make arrangements to pick up the machine.
I immediately called Fifth Third. $500 went missing from my savings account as we spoke. (I'm a senior. I lost my job during Covid and never received unemployment, so even hundreds of dollars is an unbearable loss at this time.)
I asked if they could put a hold on my account - no response - but was advised to go to my local branch first thing Monday - which I did: My local Fifth Third is at 11550 Majestic Palms Blvd, Fort Myers, FL. (I was freaked that fraud did not have 24/7 hour diligence.)
On Monday 7/19/21 the fine people at the branch calmed me down. I was assisted by Mr. Medina. I was told the money had NOT been issued to the fraudsters, it was still in my savings account. They would have to initiate a dispute (?) to prevent the money from being sent. ?
Just to be sure - as I stood there - Mr. Medina worked with HQ to add another layer of security by creating a new savings account. I stood there as they talked and corporate agreed the refunded money would go into the new account.
On Tuesday, 7/27 I talked to Tim at 5/3's general number and told him the money had not shown up in savings. He said it should be resolved by Friday.
On Friday I contacted Fifth Third and learned THEY HAD ISSUED THE MONEY TO THE HACKER!
I filed a dispute, Case #C21072717100 - WHICH WAS QUICKLY DENIED "because the money went to Zelle." They didn't want to deal with it.
I was too angry to cry. I contacted them again for proof of theft (so I could try to write it off on my taxes) and - to my surprise - they sent me to [protected]@security.53.com. 'Investigations' was supposed to resolve the issue. (So if I hadn't persisted they would have been ok with letting me suffer the loss? )
Damon (?) of the investigation department seemed very confident there would be no problem getting my money back. I sent a page full of detailed information (including the phone numbers the perps used and even a name of the intended recipient) and was assured all would be well.
I have not heard back.
I wrote them twice - crickets.
I could have sworn I saw something about fraud protection on their last commercial. Don't believe it.

Fifth Third has endless IT problems that cause the customer time to handle and nothing is ever really "fixed, " by the time they go back to online access.

Though I received the IRS stimulus checks last year, directly deposited and nothing has changed in my profile, plus every other person I know who receives direct deposit has received theirs, somehow mine is missing.

The IRS says to check with your bank in this case and it's been five months, so I tried to do that. Fifth Third gave me a complete runaround, rewriting their same explan that the IRS does the deposit while saying the IRS cannot get into the accounts directly. ? The online customer service person then cut off access to my account via my computer! So my computer cannot access my account!

Some little customer service person, who can only answer a question with some pat paragraph from a little book she has is able to cut off my access to my account!

If it were more convenient, I would change accounts, but I am more often than not, outside the country. So, this is something I need to be able to get to online.

The person had the fake customer service name of Heavyn - which sounds made up or maybe their parent thought that was a real spelling. However, that person should be easy to find, once my complaint is made in writing.

Years ago, they refused to repay me an amount that was stolen, though I did everything they said to do to get the money back. It was well over the amount of this stimulus check. But they refuse to be held accountable to their customers.

Do not use their services. Stay away. Find someone you know who is happy with their bank and go there. Some customer service jerk cut me off from my account and will now waste much more of my time trying to get another one of them on the phone to correct that.

In fact, Fifth Third gave up on customer service. I see they have 2 stars and that info is not new, so they could care less. They are shady - imo. Just the way they treat people, with the exception of one time, I can say is not what gives a person confidence. But, as I say, I am stuck for now.

5/3 Bank filed to properly apply my June 2021 mortgage payment to my account and reported my account as being 30 days past due. Despite serval attempts to have the matter corrected over the phone, and getting a letter stating that they would fix it, they have NOT yet reported the payment accurately.

They have done this sort of thing repeatedly, during the life of the loan and I suspect have done this to other Black and Latino customers. Undermining our ability to have real financial free and upward mobility by diminishing our credit worthiness. If so, this is a pattern of behavior that must STOP.

At 2:15 pm August 1st I went to deposit money into the Milford, Ohio 5/3 bank and the atm closed on my hand and asked if I needed more time. I hit yes and then it finish deposit. It said that no bills were processed. it took my money and did not put it into my account. I tried opening it back up to see if my money was there but it's gone. It's 100% on the camera's and I feel like I just got robbed. I have a video showing how it went down and I kept checking my account too see if it went through. I need help it was roughly 96$. They are new atms so it could just be an error.

The bank put a hold on my funds for 9 days. I can't pay my rent I can't pay bills I can't even buy gas to go to work. I've called several times gone to the local bank and nobody would do anything. The check from my job that I deposited already went through but they won't let me use my funds. Very frustrating with this. I am a single mom that works every single day. This is unacceptable. All they can answer is because the computer put the hold there is nothing anybody can do. Please someone help

I am the executor of the owner of the auto loan account who passed away on February 17, 2017. At the time of death the loan had been fully repaid. His spouse was listed on the registration so no action was taken. She is now attempting to sell the car but the state shows a lien on the car from 3rd 5th bank with the deceased owner. I need a copy of the lien release so his spouse can sell the car. I called 5th 3rd in late March and spoke with the probate department and they said a mailed copy would be sent. I called again on May 17th I had not received the release. I was told another copy would be sent and to wait 10-14 days. I called again on June 17 to inform them I still had not received a copy. Was told another copy would be mailed. I called again on 08JUL asking for alternate methods as this was my 4th request for a lien release and have still not received it. I asked to escalate as their mail system to send liens was clearly not working. The rep said not getting their mail was my fault and offered no other option to receive an original copy of the lien release. I am filing a complaint as the representatives have failed to assist me in getting a copy of the lien release.

I'm trying to call for help because one of me credit cards wont work. I call to the number that me app said, then different numbers and nothing works.
If I have money, why I have to have call and call and nobody help me.
People have life and no time to spend in machines that transfers to one phone to other and nothing is result, Problems with 53 bank a lot to me. I never recommender this bank and I'm going to transfer to other new bank because I'm so disappointed

online access was blocked for too many attempts (password) and call center is closed with no phone number available for after hours help

am concerned about the safety of my account

I was at your banking location on June 9th on Hamilton Ave located in Columbus, OH. I went to go get a document notarized as I have been customer for years. After waiting for over 45 minutes this gentleman came out and told me to sit down in the lobby area close to his office and sign the document. I told him I'd rather not do not that and had a couple of questions. I thought a notarized document was to be signed in front of the notary. That made me feel very uncomfortable. He then instructed me to sit in a chair in the lobby area and he went back to his office. When he came out to get me he told me he could see me now, never introduced himself or anything. I asked him my question and he attempted to belittle me as he read it out loud. I explained that I already initialed all those items above, no response so I initialed it again and then signed it. Prior to leaving I then asked him his name and he told him to have a good evening. He said his name was Anthony. He really seemed very disinterested in helping me, not customer service material that's for sure. Husband and I will not be going back to that local branch again. We are grateful that we didn't open up an IRA or put our retirement with your bank. We like to be treated respectfully as most folks do. We are actually thinking of transferring our banking accounts that we keep with your bank to a different bank, but we also understand one can have a bad day or that one sour apple doesn't spoil the entire basket full. Thank you, Betty Smith