The complaint has been investigated and
resolved to the customer's satisfactionResolved FIDO — cable internet service... or lack of
resolved to the customer's satisfaction
Worst experience ever, rivals even Bell for customer service. Had to call to get a balance refund issued because apparently your not entitled to your money after closing your account? Told at most a month to issue a cheque because they haven't made it to modern times with electronic payments. Now sitting here with 2+ months past, hung up on three times this evening, wasted three hours only to find out they have no clue when I'll receive my refund. Yet another case has been opened to figure out why they're unable to return my money. Thinking by this point I'm legally a creditor to Fido so the whole $15 + interest late payment should be applying to my balance owing, only seems fair, no?
The complaint has been investigated and resolved to the customer's satisfaction.
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