Fido
Reviews and Complaints

While in BC on a boat, I got a text roaming notification that my phone was in the US. Nope, not in the US. Nope, I was north of Vancouver Island, hundreds of miles south of the US border so I called C/S. C/S rep allegedly made a note on my file and said not to worry it happens all the time. I asked if I should turn my phone off and C/S said "no". What happens? I get charged for 2 days of roaming which they refuse to remove. Said my phone picked up a satellite so I had to pay roaming charges for that. IN VIEW OF THE BC MAINLAND! My being charged is due to bad advice from Fido C/S and they won't take responsibility for it. Disgusted with them!

Today, I had a call about my bill payment as they have charged me for the long distance calling, however when I have escalated the issue to the manager, the manager is just irresponsive. She is not bothered about my complaint, and when I asked her what would you do about my complaint she said she will just write a note and leave it aside and she is on the call just to educate about the fido services and not listen to the customer complaints. I don't understand why do they have customer service when they don't listen to the concerns of their customers. She is just not bothered about the issue, and she is not even aware where to take the complaint to. So all our concerns when we express to the managers just go in vain. I dont really know how she has become a manager when she doesnt know, whom she should share the feedback she has received from the customers and really not bothered even if the customer is willing to change to other network. Worst experience I ever had in my whole life.

I have been with Fido for over 20 years. Once phone was paid off, I wanted to downgrade plan from 50GB for $50 per month as I am retired now and don't require that much data. A plan for 20GB for $34 is offered to "new customers", but i don't qualify for that because I am not a new customer. After they purchased Shaw, they have become very greedy and reluctant to help loyal customers. I am going to switch to another provider and also switch my Shaw internet and Shaw Direct, because these guys don't care one bit about existing customers

After reading through various reviews from customers, it's evident that many individuals have had disappointing experiences with Fido. Customers have expressed concerns about unexpected charges, poor customer service, and a lack of transparency. Issues such as unauthorized withdrawals, sudden rate increases, and difficulties in canceling services have left customers feeling frustrated and undervalued. It's disheartening to see loyal customers being treated unfairly compared to new ones, with discrepancies in pricing and service quality. The overall sentiment from these reviews indicates a significant level of dissatisfaction and a lack of trust in Fido's practices. Potential customers should approach Fido with caution and consider exploring alternative options for their mobile needs.

They don’t even deserve the 1 star I had to give them in order to write this review. I got a call from them in November attempting to get back people who had previously been customers. They offered me a deal I couldn’t refuse. I got the SIM card in the mail however I wasn’t able to patch my current number over. Despite the fact that I called numerous times and spoke to numerous people all of whom promised I would hear back within 48 hours the call back never came. My emails were not returned. And then I was slapped with a $400 bill. I am not sure how a service that was set to be $40/mth in November ended up being $400 2 months later but it did. And they say there is nothing they can do. I didn’t make a single call or send a single text from that SIM card. They are a bunch of useless crooks. Stay away!

I went to Roger's to change from Chatr to a Rogers offer. The salesperson convinced me to take the Fido deal. It was going to be $25.00 for 30 gigs, and I wouldn't pay my first bill until February. I double and triple checked on this and he assured me that I don't pay anything until the end of the month, after the service has been used. I knew I couldn't pay anything until the very end of the month, and I made sure the salesperson knew that.

First, I couldn't get into my account because I never received the Email to set it up. Then, the Rogers people wanted me to come in to fix the problem they made, when I live 18 kilometers out of town. That finally got fixed and I got my account working, today, 10 days later. Once I opened it up and saw you are going to withdraw $103.00 on the 15th, I have exhausted myself getting you people to understand the agreement we made, that you, Fido, is not honoring what I was told in the store, and even getting to the angry point of saying "What part of shut my f8#$%ing account down don't you understand, you still haven't shut it down, took $60.00 off the bill, are still advanced charging me, now $30.00 instead of $25.00, and I am going to have to pay a late charge for not making it on the 22nd of January. NO! NO! NO!

I don't need to be gaslit anymore with your nonsense. Plain and simple, you can't give me what we agreed to and now I'm suffering because of it. The agreement we made was my next bill was going to be the beginning of February. Now you are trying to bill me in January. Even though Fido cannot understand honoring what it agreed to, I'm sure the nine-year-olds in this house can. I've only delt with you for 10 DAYS and I seriously regret it! I am going to tell all kinds of people my experience. I've already been telling people along the way. If you don't give me what you said the way we discussed it and you agree to, YOU WILL NOT GET PAID!

August 23, 2023. Looking to upgrade Katherine cell phone. Samsung Galaxy S20 FE 120 GB

Katherine signed a new 2 year contract on September 8, 2022. Fido a Division of Rogers being the phone provider.

Our understanding was that they would upgrade the phone and roll both the old contract and the upgrade to a new 2 year contract.

The upgrade consisted of a new Samsung Galaxy S22 128 GB. As part of our understanding our older phone was left with The Mobile Shop

On September 11th, we received from Fido an invoice for $657.72. The Mobile Shop explained to us that this was the cost for closing or opting out of our

2022 signed agreement. Not only was this a surprise we then learnt that our monthy pricing for the phone would go up from $36.67/month to $49.92/month

Hi, my first call with Fido customer service took place on Saturday December 30, 2023 at 12:57pm. The call was for a total of 1 hour and 32 minutes. I had a couple of inquires. One of my inquires was about a credit of $5 that I received every month for 12 months. This credit ends on January 26, 2024, as this is stated on my November bill. The agent throughout the call was not professional. He kept providing me with false information as to when this discount started. While I was speaking, a cell phone started ringing in the background, he said something in his language and went on mute, which is very disrespectful. Also, throughout the call, he kept contacting another department for inquires while placing me on hold. Lastly, the last thing we discussed before he hung up on me was that he is waiting for a response for the other department who was responsible for looking to the credit I was supposed to receive. While I was waiting on hold, he hung up. My second call with Fido customer service happened on the same day at 2:30pm for a total of 57 minutes. I mentioned to this agent what had happened with the previous agent and needed to speak to a supervisor, as this was the only way to get my issue resolved. I advised him to give me a call back if the phone disconnects, in which he agreed to. I was put on hold but this agent did not mute the call or play music in the background. He kept assuring me that the wait time was almost over and I will be transferred to a supervisor. After he wished me a good day, he also hung up. Following my interactions with the 2 agents, I have decided I will end services with Fido, and go with another company that values my loyalty and time.

Hi, my name is Vishali Garg, I am using fido from one year, I got offer of Samsung fe on 0 down pay ment and 0 cost on 26 November, 2023. I also receive confirmation for it and supposed to pick up the mobile from store after recovering the mail of pick up. But I do not recurved that mail and now I got mail that my order has been expired. Please review my issue, even I have changed my plan from 37$ to 45$.

I've had multiple calls with Fido customer service over the past three weeks, totaling 2.5 hours. I initially requested to switch to Fido on November 8 for a better plan, but an extra line was created during the account opening, discovered only during billing. I was charged for two lines ($224.68) without receiving the SIM cards and called to cancel on November 22, requesting a refund. Despite assurances, no refund has been issued. Today, I learned that a refund ticket was never created during my previous calls and that I must wait another week to be issued credit onto the account at which time they will go through the process of issuing me a refund. My initial request for a refund was never actioned, which means that if I did not follow up that a refund would never have been issued to me. I have had to reach out to Fido multiple times, and even told to reach out again in the future to be issued the refund after credit is deposited into the account. I should not have to wait and chase Fido down to be refunded for services that I never received. I would like for Fido to refund me the amount that is owed to me within the next 5 business days as I am having to pay for my credit card in the next week.

I am very frustrated because I called Fido customer service on October 28, 2023 for better plan as I have 3 lines within my account, actually the agent was nice and helpful; he told me that he applied a 10 dollars promotional discount on the 3 lines (mine, my son & my daughter) which should appear on my next billing cycle. The on Black Friday I called again to change the plan for my line only to get the black Friday offer which I have been told that no more $10 on my line and I accepted.

Then 2 days ago, I saw the new bill not including the $10 dollars discount on the other 2 lines my son & my daughter; so I called the customer service, he said that I am right and it was written in the comment; he recommended to talk to a supervisor which I waited for 3 hours in order to have someone to answer.

Her name is Susan, after explaining her all the situation and the promise I got that was not applied, she left me on hold for almost another hour to just read the comments then she said we can't apply this discount there is nothing written, she was super rude and unhelpful. She made it seem that I was lying then when I told her you could go back to the recorded call between us then she said the agent has mistaken "we are all humans and we do mistakes"!

I will not accept this behavior nor let this slide.

I need this to be solved ASAP and necessary action to be taken.

My email is: [protected]@yahoo.com

My phone # [protected]

Fido is absolutely the worst!

I have had terrible experiences. I called early Nov to request account pause. This representative said you cannot do it because you need to pay this month's bill, then she said ok I cannot do it today you have to call later because of the number days before you can call for account pause. I asked her to call me back as I am going away on a trip and overwhelmed. She agreed that she'll call me. I never received a call back. Today I am trying to call Fido and then are not taking calls or emails. I am so frustrated. That representative did not have correct info, kept putting me on hold and then coming back with ok do this do that. Her name was Anveet. This is just one of the horrible experiences. I wish I had the time and patience to switch tot another provider.

Fido guys are the worst. They activated my international plan without my consent. Did not inform me properly. They send 1 messages to me saying it’s activated when I was travelling. I didn’t find that message since I was travelling. And Now charging for 450$/month. They didn’t call me to inform this. I didn’t ask u to this. They didn’t have my consent. And now Even after I cut this sim, they are going for collection to damage my credit score. I am a student who is having student loan. I called their customer service and talked like 1hr 40 min from my county but they never let me talk to their manager. If there is a HELL they all are going there. Stupid ppl trying to scam poor students who is having student loans.

I want to put my line on hold for a month due to second authority person I can't put my line on hold as said by customer specialist.i said her I did it before she said fido is under name of my wife.i said I got authority by fido to run and access by myself.m but she denied.i am planning to go to my home country Oct 25 to Dec 4 .I want to put on hold my no. So after coming back I can use this.we are the old customers since 2019.thanks

I got plan from Fido with device in 2021, after 2 years term, I cancelled my account with FIDO, they still kept charging me . I paid 111.40 in August 2023, 169.09 in September 2023. Now I received another invoice today for 57.69 CAD for device financing. Do this company really thinks people have this much extra money to pay them ? Its a total monopoly imposed on public. I tried reaching their customer they just say these charges should not be there, but they cannot remove it, but can help me filing a case, In which they never call you back, If you don't pay bill they will put bad effect on credit but as a customer going through such a bad experience we do not have a right to rate a company experience ?

This is so unfair experience I am in now and super frustrating.

I reached to retention department of Fido on October 6,2023 around 7.00 PM informing them there are some changes happened in my plan while I was using the Fido app and I requested her if she can put me back into my old plan with all the discounts I had on my previous plan for which she put me on hold and then promised me that she have raised a request to there technical department and they will put me back to same old plan with all the same discount which was there and specifically I emphasized I want the same plan as I had before she said yes sir and gave me the request no # C192429551.

Now I called on October 11,2023 again to your retention department and call was attempted at 10.20 AM and it was for 40 minutes in which agent just kept me on hold for at least 30 minutes which was disgusting because she was telling me her system froze . I just called to confirm as the previous agent told me that technical team will do the needful so I wanted to be sure that everything is in fine or not. This agent who kept me on hold was not at all helpful so I asked her please transfer my call to your supervisor she said sure but for that my system needs to work first as it is froze I said ok transfer me once it starts she again put me on hold and then she just told me at the end of the day today all your discounts will be applied as she confirmed with the backend team.

However I gain called to confirm is my plan is back to the one I had before so on October 15,2023 at 14.20 PM agent name Harsh r kaur answered my call which was for 1 hour exactly in this call also agent kept me on hold for 50 minutes in total. she didn't even understood my problem properly and at the last when I ask her to transfer my call to manager she said she have raised a request for call back and manager will call back in 48 hours again she lied i have not received any call back. I got the interaction no. from her which was I2111289087.

FIDO seriously I'm disappointed with the service your agents are providing. I do understand they work from home and they like to put customer on hold and doing nothing enjoying there time at home doing timepass with customer but we on the other side paying money to you and expect the service. your agent cannot put us on hold like this and doing nothing. I have experienced the worst service from FIDO.

I hope someone is listening and will respond to my issue.

On Sep 12, 2023, which is the end of the cycle for my mobile service data, which costs $47 monthly, I took a flight abroad and since the plane I was without data I just turned it off. My phone had the settings for roaming data off too.

It's Oct 16 and I see a charge of $15 each day for some days until today for a total cost of $256! I requested Raul, an online tech support to waive that charge and revert it since I didn't agree to roaming data services and I didn't accept such costs.

Acc no: [protected]

Raul told me that only can waive certain days on the data. He refused to provide further information about this manager or supervisor or to escalate the issue and has took more than 2 hours of conversation where he declined to provide further information. He sustains that because there are some data (looking at my phone are charges on apps updates that are automatically) he cannot refund the unsolicited service.

As I stressed that I haven't used the data nor have access to it and it didn't work I used wifi and acquired a local SIN that was installed on the phone.

The data consumed supposably was: 103 MB, = 0,1GB

Fido intends to automatically charge without notice or way to decline, a data service of $256 for a 0.1GB

I'll upload pictures of the billin here

Fido certainly did great advertising and promotions to attract customers then “Ding” big after people get in the door.

I was traveling from the end of July/2023 to Beginning of September/2023 domestically and internationally.

Received roaming charge notifications on the flight. Ridiculously, I was using a local phone, and set my Canadian number on the side with roaming settings off the entire time. Still charged for roaming randomly. Called and spoke to agents, they said it was my fault not to turn off the phone. I’ve never had a such issue with previous phone provider. When arrived at a foreign country, text message to choose whether or not you want to use the roaming services. Fido customer service said they can shut down my roaming option entirely. I kept it to in case emergency. Network error caused multiple data roaming when I did not even use the phone. When I asked retention department to file a complaint, the rep said there isn’t such a department, I can only speak to him.

What a money grabber.

Guys, be mindful of which company you choose to be a customer.

While I got my visa stamped in India I was so excited to come here in canada, I got my sim card by the visa office, they told me to take the sim card you won't be charged 1 month bill.

And they told me 1000 minutes international calling is free. So In excitement I started using the sim card calling my family in USA. I didn't get any Bill's on my email so happily I was using and calling USA I didn't know that I was incurring charges and it's gone to 130$ extra charges for calling USA. My issue with fido is they told me 1000 mins are free now why I am I over charged. I tried speaking to customer support but bo o e helped me they told me to pay full amount. I am just asking the credit for 130$ which I was overcharged because of your company misrepresentation. My only request is I want to stay with fido if they can help me out with this issue want to have long relationships with fido please help

I am writing to express my extreme frustration and disappointment with the recent billing issue I have been facing with Fido. My experience in resolving this issue has been nothing short of exhausting, and I believe it is crucial to bring this matter to your attention.

I have been a loyal Fido customer for a considerable period and have always appreciated the services provided by your company. My current plan includes a phone payment of $47.81 per month (inclusive of taxes) and a $40 plan fee (plus tax), totaling $93.01 including my phone and plan, as per my agreement. Approximately one week ago, I received a bill totaling $180, which was subsequently reduced to $112.81 after I raised a complaint.

However, despite spending a significant amount of time, approximately six hours, trying to resolve this issue with your customer service team, it remains unresolved. My primary concern is that I was assured by a Fido agent at the time of purchasing my phone that I would be on a plan costing $47.81 per month for a 256 GB iPhone 14 Pro Max. I have attached a screenshot of the offer I received, which I was fortunate enough to capture at the time of purchase. I have also repeatedly requested that Fido review the recorded conversation from my initial phone purchase to verify the terms of my agreement.

However, despite presenting clear evidence to support my claim, I have been met with skepticism and mistrust from Fido's customer service representatives. This ongoing issue and the lack of resolution have eroded my trust in Fido as a service provider. I believe that I have been treated unfairly and unjustly throughout this process. If Fido is unable or unwilling to rectify this situation promptly, I have no choice but to consider canceling my entire service with Fido, returning the phone, and exploring alternative service providers. I value the relationship I have had with Fido over the years and sincerely hope that we can resolve this issue amicably. However, my trust and confidence in Fido have been severely shaken by this experience.

I kindly request your immediate attention to this matter and a swift resolution to the billing discrepancy. Please contact me at [protected] or [protected]@gmail.com to discuss this issue further and to confirm the resolution process. Thank you for your prompt assistance, and I hope that we can find a mutually satisfactory solution to this problem.

The attached screenshot is to refer the amount of credit I was capable of getting from Fido.

We can't contact any real person for my bill problem. The virtual one doesnt work and keep repeat the same answer: no one available.

We paid the bill, and we received a fine of 50dollars. When we contact the customer service representative, no one reply us and keep saying that your customer service representative are not available.

Pls. Call my number [protected]

I what's a customer with Fido for 3 years or so always paid my bill on time never had any issues had to put the account on suspension. After some time of the account being on suspension I contacted Fido and asked customer service agent how much it would be for internet the representative(Male) said he doesnt know. I told him I don't want the services if I don't know what I'm paying for he said he doesn't know I said we'll have a manager call me he said manager will call me back. (July)3 weeks later still haven't heard from a manager called back to start internet again for the first of the month (August) I advise the representative that I've been waiting for a manager to call me back to let me know the amount, the representative said I see here that the manager is still looking into it and will call you back I said okay because I don't want the internet if I don't know what the amount is the first of the month came no manager called me back I called and canceled the services cuz I don't know what I'm paying I don't buy things if I don't know if I can afford it or not. They send me a bill for $120 for no services but I have to pay it all because nobody informed me on what I'm paying for. Fido is have representatives there that are scamming people. What they do is they tell you that they don't know the amount on what you'll be charged and then you get a bill for 120 and then they say they can't do anything about it ,you have to pay it. you don't have internet but you have to pay 120$. Scammers

Hi,

I have been overseas for about 2 months now, with my sim turned off and made sure roaming was never activated. i have been charged for spam calls which came through even though roaming was off.

The calls came through as Microsoft support on the following dates:

Jul 14

Jul 15

Jul 22

As a student i cannot afford to pay the amount they have charged and would like some assistance on this matter. please advise.

I purchased a Fido Home Internet. On may 11th to be exact, I move from that address and I call before I moved to new address, that was on May 26th, they told me that everything was take care of and I can move and have internet the same day but did not happen, I called they "try" to resolve the issue but they did not, after waiting 5 hours on the phone they told me that they can't do anything because my issue was stock in the system, so I had to return the modem where I originally purchased, so I did.. then that I should close that account and purchase a new one, I paid in advance the full amount of the service, so they told me to I would receive a check for it, the account was closed and my worse decision ever was in hiring the same service but over my husband's name. because of their technical issues I could not open a new account under my same email.

I called again and again to verify the account was closed they keep saying that it got stuck, that I have to wait 24 - 48 hours, after that time again nothing happened, on my record I have 15 calls that I made, I have 5 claim numbers orders, when they issue me a refund check I been told that definitely the account were close that was on June 22, now I receive an email that for that account is over $200 bill, I called again and again and they said the account was never closed because the last representative did not do it right, I'm really frustrated I don't know what else to do, I have call a lot, I've talk with at least 20 representatives, between customer service, billing, manager and so on. Fido do not take care of their customers they do not give solutions they say to you one thing and then they do not do anything. Some one help me, this can not keep happening. Fido can just go over their recordings and they will find that I called several times for the same issue.