Fido – Irresponsive manager

Today, I had a call about my bill payment as they have charged me for the long distance calling, however when I have escalated the issue to the manager, the manager is just irresponsive. She is not bothered about my complaint, and when I asked her what would you do about my complaint she said she will just write a note and leave it aside and she is on the call just to educate about the fido services and not listen to the customer complaints. I don't understand why do they have customer service when they don't listen to the concerns of their customers. She is just not bothered about the issue, and she is not even aware where to take the complaint to. So all our concerns when we express to the managers just go in vain. I dont really know how she has become a manager when she doesnt know, whom she should share the feedback she has received from the customers and really not bothered even if the customer is willing to change to other network. Worst experience I ever had in my whole life.