Fido – C/S is Awful!

While in BC on a boat, I got a text roaming notification that my phone was in the US. Nope, not in the US. Nope, I was north of Vancouver Island, hundreds of miles south of the US border so I called C/S. C/S rep allegedly made a note on my file and said not to worry it happens all the time. I asked if I should turn my phone off and C/S said "no". What happens? I get charged for 2 days of roaming which they refuse to remove. Said my phone picked up a satellite so I had to pay roaming charges for that. IN VIEW OF THE BC MAINLAND! My being charged is due to bad advice from Fido C/S and they won't take responsibility for it. Disgusted with them!