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FedEx review: Package not delivered to receiver

E
Author of the complaint
5:16 pm EDT
Review updated:
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On June 22,2022 I sent a painting from Georgia to New Mexico.

It was supposed to be delivered that Saturday.

The receiver didn't get it on Saturday, so I tracked the package saw it was supposedly still "in route"

Then several more days went by and it was still not received.

Again I tracked the package and discovered this bizarre tracking history

Wednesday, 6/22/2022

11:09 AM

Shipment information sent to FedEx

5:21 PM

Picked up

BRASELTON, GA

Thursday, 6/23/2022

7:55 PM

Arrived at FedEx location

BRASELTON, GA

8:08 PM

Shipment arriving On-Time

BRASELTON, GA

9:22 PM

Left FedEx origin facility

BRASELTON, GA

Friday, 6/24/2022

4:59 PM

Arrived at FedEx location

BREINIGSVILLE, PA

Saturday, 6/25/2022

5:33 AM

At local FedEx facility

BARRINGTON, NJ

9:15 AM

In transit

BARRINGTON, NJ

Monday, 6/27/2022

5:46 AM

At local FedEx facility

BARRINGTON, NJ

6:00 AM

Delay

Package delayed

BARRINGTON, NJ

6:39 PM

Arrived at FedEx location

BARRINGTON, NJ

Tuesday, 6/28/2022

5:56 AM

At local FedEx facility

BARRINGTON, NJ

6:13 AM

Address corrected

3:55 PM

Arrived at FedEx location

BARRINGTON, NJ

11:38 PM

Departed FedEx location

BARRINGTON, NJ

Wednesday, 6/29/2022

5:10 AM

Arrived at FedEx location

EDISON, NJ

6:07 AM

Shipment exception

Barcode label unreadable and replaced

EDISON, NJ

Thursday, 6/30/2022

4:59 AM

At local FedEx facility

YONKERS, NY

7:55 AM

In transit

YONKERS, NY

7:30 PM

Arrived at FedEx location

YONKERS, NY

10:43 PM

Departed FedEx location

YONKERS, NY

Friday, 7/1/2022

3:42 AM

At local FedEx facility

YONKERS, NY

6:04 AM

In transit

YONKERS, NY

9:52 PM

Departed FedEx location

YONKERS, NY

Saturday, 7/2/2022

8:20 AM

Arrived at FedEx location

KEASBEY, NJ

10:39 AM

Departed FedEx location

KEASBEY, NJ

9:40 PM

In transit

CRAB ORCHARD, TN

Sunday, 7/3/2022

9:46 AM

In transit

CAMPBELL, TX

3:27 PM

Arrived at FedEx location

FORT WORTH, TX

3:42 PM

Delay

Package delayed

FORT WORTH, TX

6:13 PM

Departed FedEx location

FORT WORTH, TX

Monday, 7/4/2022

4:54 PM

In transit

LA MESA, NM

Tuesday, 7/5/2022

5:15 AM

At local FedEx facility

SANTA TERESA, NM

5:47 AM

On FedEx vehicle for delivery

SANTA TERESA, NM

2:13 PM

Delivery exception

Customer not available or business closed

SANTA TERESA, NM

2:43 PM

Delay

Package delayed

SANTA TERESA, NM

Wednesday, 7/6/2022

6:59 AM

At local FedEx facility

SANTA TERESA, NM

7:16 AM

Delay

Package delayed

SANTA TERESA, NM

8:04 AM

On FedEx vehicle for delivery

SANTA TERESA, NM

10:01 AM

Arrived at FedEx location

SANTA TERESA, NM

10:01 AM

Returning package to shipper

Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper

SANTA TERESA, NM

10:01 AM

Address corrected

Thursday, 7/7/2022

3:48 AM

Departed FedEx location

SANTA TERESA, NM

4:56 PM

In transit

WEATHERFORD, TX

7:09 PM

Arrived at FedEx location

DALLAS, TX

7:53 PM

Departed FedEx location

DALLAS, TX

Friday, 7/8/2022

8:03 AM

In transit

LONOKE, AR

9:07 PM

Arrived at FedEx location

ELLENWOOD, GA

Sunday, 7/10/2022

12:03 AM

Departed FedEx location

ELLENWOOD, GA

8:34 PM

In transit

BRASELTON, GA

Monday, 7/11/2022

3:20 AM

At local FedEx facility

BRASELTON, GA

6:35 AM

On FedEx vehicle for delivery

BRASELTON, GA

4:32 PM

Delivered

Cumming, GA

The package not only wasn't delivered, it was returned to me!

It is supposedly under investigation, and I am awaiting a refund, but the bottom line is the package was never delivered .

They claim they tried to deliver it, however the receiver was never notified, no door tag was left, so they are not telling the truth.

My question is, why was it sent cross country several times to begin with?

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1 comments
Add a comment
R
Jul 12, 2022 12:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm dealing with a similar issue right now on an eBay shipment but from west Texas to South Carolina. My problem seems to initiate at the Augusta, GA FedEx facility but I can't really tell. Each day my tracking seems to be significantly different from the day before. The weirdest tracking record I have received was this one below:

BTW: Where each message says "Click Manage Delivery below to take more control of your package(s)." there is no such button or option in my tracking.

Accepted

FedEx Tracking as of 7/10/2022 at 11:09 am

Tue, Jul 5

In transit

Out for delivery

Estimated delivery

Mon, Jul 11

FedEx: XXXXXXXXXXXX

Copy

Hide tracking details

Jul 9, 2022

12:36am PDT

Delay - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Package delayed

AUGUSTA, GA 30907

Jul 9, 2022

12:22am PDT

At local FedEx facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 8, 2022

9:58am PDT

Delivery exception - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Future delivery requested

AUGUSTA, GA 30907

Jul 8, 2022

12:25am PDT

Shipment arriving On-Time - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 8, 2022

12:14am PDT

On FedEx vehicle for delivery - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 8, 2022

12:10am PDT

At local FedEx facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 7, 2022

8:26am PDT

Delivery exception - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Future delivery requested

AUGUSTA, GA 30907

Jul 7, 2022

4:22am PDT

On FedEx vehicle for delivery - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 7, 2022

4:18am PDT

At local FedEx facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 7, 2022

12:14am PDT

Departed FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

ELLENWOOD, GA 30294

Jul 6, 2022

8:10pm PDT

Arrived at FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

ELLENWOOD, GA 30294

Jul 6, 2022

2:26pm PDT

In transit - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

HOOVER, AL 35226

Jul 6, 2022

2:20am PDT

Departed FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

FORT WORTH, TX 76119

Jul 6, 2022

2:07am PDT

Shipment arriving early - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

FORT WORTH, TX 76119

Jul 6, 2022

1:52am PDT

Arrived at FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

FORT WORTH, TX 76119

Jul 5, 2022

7:04pm PDT

Left FedEx origin facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

LUBBOCK, TX 79404

Jul 5, 2022

3:53pm PDT

Arrived at FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

LUBBOCK, TX 79404

Jul 5, 2022

3:31pm PDT

Picked up - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

LUBBOCK, TX 79404

Jul 5, 2022

8:05am PDT

In FedEx possession - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Tendered at FedEx location

LUBBOCK, TX 79403

Jul 3, 2022

5:24am PDT

Shipment information sent to FedEx - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

79250

Jul 3, 2022

8:19am

Tracking number provided

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