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FedEx review: Delivery

M
Author of the review
10:25 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want to register a complaint. First of all I need to thank your delivery driver, I believe that her name was Sheena, for being a very accommodating and cordial person. Now, I need to complain about your FedEx, management of deliveries for Amazon, and lack of support and concern by you for your delivery personnel.

My name is Isadore M. Vetrano, and I have been an Amazon customer for a very long time, and have never witnessed such inaproprietness as I have seen yesterday when I had a huge delivery. The tracking ID was [protected] and the delivery of four very heavy and large boxes were from LECANGES LLC 1900B River Rd Burlington, NJ US 08016. Sheena, your very nice delivery person, struggled very difficultly to get these very large and heavy packages off the truck all alone. It is shameful that FedEx sent this one person alone to make this delivery of such large and heavy packages. There should have been at least two individuals on the truck to make this large and heavy delivery. I felt very sorry as she struggled because I was not capable of assisting her. She was very cordial and accommodating, but you could see that she was struggling to extract and move these packages by herself.

I hope only, and sincerely, that this message is seen by the right individuals at RedEx, and some appropriate considerations are extended to FedEx delivery people. Deliveries of such large items need to be completed by more than one person.

Desired outcome: Apologies and support for your drivers

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  1. FedEx Contacts

  2. FedEx phone numbers
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    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
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    Apr 13, 2026
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FedEx Category
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