FedEx
Reviews and Complaints

* Date of Incident: 2/12/2021
* Label Info from Box:
TRK#: [protected],
Ref: [protected]
From: CHEWY.COM, 600 New Commerce Blvd, Suite R, Wilkes-Barre, PA 16703
Ship Date: 12Feb21
CAD: 786168/FXR81807
* Full Description of Incident:
- On 2/12/21, FexEx misdelivered a bulky/heavy package to my mom's front door. The name and address on the package was NOT my mom's, but someone else's, and is too heavy for us to handle. The next evening, 2/13/21, I tried contacting FedEx to request that they return to pickup the misdelivered bulky/heavy package.
- I went online to FedEx's website, and tried to find where it could be reported that a package was misdelivered package, but found nothing helpful.
- I then asked the online "FedEx Virtual Assistant" what to do. Here's the transcript:
--------------------------------------
FedEx: Hello, I'm the FedEx Virtual Assistant. I'm here to help you with your questions regarding FedEx® services.
You: still waiting from FedEx to pickup a MISDELIVERED Package (does NOT belong to us)
FedEx: If your package was delivered to the wrong address or you received a package that is not yours, you will need to contact a FedEx Customer Service representative.
You: contact a FedEx Customer Service representative
FedEx: Due to unusually high call volume you may experience delays. Click here to contact a FedEx customer service representative by phone.
You: Click here
FedEx: You can contact a FedEx Customer Service representative by calling 1.800.GoFedEx 1.800.463.3339.
Enroll in FedEx Delivery Manager to customize your delivery preferences, manage delivery times and locations, and keep track of your deliveries.
-------------------------------------------------------
- Subsequently, on 2/13/21, I called the FedEx Customer Service number, only to get an automated system that COULD NOT address the issue about the misdelivered package! There was NO OPTION on the automated system to talk with a human being (Agent).
- I tried calling FedEx again, THREE MORE TIMES to select different options to get a human agent, only to have the automated agent ask redundant, worthless, and irrelevant questions to get me to hang up.
- On the Fourth Call, it appears that that their phone system automatically tracks the number of times someone calls (from the same number) in a short period of time, so it was ONLY THEN when the automated system provided an OPTION to talk with a live human agent.
- The 1st Agent asked me for the Tracking number, which was provided. He then told me that the misdelivered package problem belonged to the "Delivery" dept., and asked me to hold while he transferred me. The "Delivery" dept. transfer actually turn out to the original automated agent menu!
- I then tried calling a Fifth time, and the automated system provided an option to talk with an live human agent (again). This 2nd agent tried to transfer me to the same "Delivery" dept., but I quickly and urgently told her NOT to transfer me due to the dead-end experience from the previous agent. She could hear the frustration in my voice, and seemed to want to help. But it turns out, she just wanted a positive rating from the "after call quality survey."
- I re-explained the misdelivered package issue (for the 100th time), provided the tracking number, and recipient's name and address on the label. For security reasons, I asked her to NOT share my mom's private home address with a stranger (the Recipient) based on some social media complaints previously posted about this same problem. People complained about strangers showing up at their house unannounced, and some were mad/disgruntled. She assured me that she would NOT share my mom's home address with the Receipient, would send
out another FexEx truck to pickup the package, and would call me the next morning when someone was on their way.
- It is now 2/15/2021 at 4:30 PM. I never received a call from FedEx, and FEDEX HAS NOT YET RETURNED TO PICK UP THE BULKY/HEAVY MISDIRECTED PACKAGE. We are aware that inclement weather may have delayed delivery times (our roads are clear with no snow), but it's been 3 days. In the meantime, despite our efforts to cover the package with plastic, it may have gotten wet.

- WE WANT THIS BULKY PACKAGE RETRIEVED BY FEDEX AND DELIVERED TO THE RIGHTFUL OWNERS ON THE LABEL *

I live in Great Bend, Kansas. There are too many instances of packages delivered to the wrong addresses. An elderly man recently delivered my box which was delivered to his house. I received a box to another address and got a very snotty employee on the phone after trying for 45 minutes to find a way for someone to pick it up and today, a heavy box for me was delivered to the house across the street. This is ridiculous. I've heard all sorts of stories. Please fix this.
Thank you for your time.
Mary Channell

FedEx has repeatedly delivered packages to the wrong house. Even with explicit directions, they claim to have dropped it at my house. Many times there has been someone home, and with my houses location, "Porch pirates" are NOT an ISSUE! They just do not try. It is amazing as Amazon Prime has no issue, but FedEx is unable to do their job. Repeated calls to them has resulted in no change in their behavior. Unfortunately, i am not able to "choose" the delivery company when purchasing on line.
I would like for a copy of the picture taken on the porch at the time of delivery to compare it to MY porch (see attached picture).
FEDEX tracking # 9261299997973230426377

Dear All,

Our company Rhino Global Forwarding LLC has account with FedEx # [protected].
We received the invoice # [protected] including following tracking ##:
[protected], [protected], [protected], [protected], [protected].
The estimate for the shipment was $95.76. when we received the invoice for $210.49, I created a similar shipment with the same weight, dimensions and type of service. The FedEx estimate provided the same total for $95.76.
I sent all documentation requesting the correction to Revenue Service.
In was in the beginning of December 2020. They asked for additional information. We sent emails back and forth. The last email from Revenue was to provide all tracking numbers. I did. They dropped the ball. Yesterday I sent another email with tracking numbers to have the resolution. At the same time FedEx disabled our account, even though that all invoices are paid on time and taken care of. After I sent the email today I received the email that our claim was denied. Before I saw the email I called Fedex and spoke with Nia in Revenue department. She informed me that the claim was denied with no explanation at all. When I asked to talk to supervisor, she said it is impossible, that management does not get involved in disputes like this and she hung up on me.
With this letter I am asking you to look into this matter, send me the explanation why the claim was denied and most important OPEN OUR ACCOUNT SO WE COULD CONTINUE OUR BUSINESS.

Please contact me by phone [protected] or email: [protected]@rhinoforwarding.com

Thank you in advance.

Because of the incident that took place on January 6, 2020 at our capital, I feel an urgency to file this complaint against the security at the FedEx Hub in Memphis, TN.
My name is Ella Dennis, I work for the ABM Bus Service at the Memphis Hub as a driver. On 2/7/2020 I was instructed by the dispatcher to pick up employees from the mainscreening building. I used my FedEX issued badge to open up the entrance gate, immediately behind me where about 4or 5 other cars following the bus I was driving, bumber to bumber. I motioned to the car immediately behing me to backoff and wait for the gate to close before entering using his own ID issued badge. He refused, instead he jumped the curb and drove around the bus on the grass and enter the parking lot, about three or four other cars came in through the gate without using their Id to enter, because they where that close together not allowing the gate to close. I found the incident very distrubing, for the following reason(s). They could have been people with bad intend. Non FedEX employees without Id. I immediately reported the incident to my dispatcher, and security (Senior officer Ousley) at the building. It clearly states at the gate no "Tailgating". I my mind this was a bridge in security. Their has been many times that I along with other drivers have entered the main entrance to the Memphis Hub without showing any kind of ID, because security officer(s) assigned were fast at sleep at their post. Another way I have noticed people entering the pariking lot without showing any ID is just by walking-in at the east-end gate. They just walked right in and make a quick left and they I on the parking lot, they dont have to go by security.
With all of what is going on the Country at this time I think a little more oversight will be a good thing.

This incident took on 2/7/2020 at about 2:00 pm
on the front of the Mainscreen Entrance parking lot

The car that jumped the curb was a black chevrolet tahoe with an expire California tag. P803MO exp. date 8/20

the second car was a dodge charger with a temporary tag QL683E8 exp. date 2/4/2021

I just hope security wouldn't be so slack at the Hub.

signed: Ella B. Dennis
2/10/2020

Driver stated delivery attempted but no one was available to accept package. This is not the first time I've had issues with the lies these drivers come up with. I stayed home from work today to be sure I wouldn't miss this delivery. It is very inconveniencing when you're expecting a delivery and your driver is too lazy and inconsiderate to deliver someones package. I live in a house there is absolutely no reason my package couldn't have been left on my front porch. Some of your drivers are not a good representation of FedEx. This needs to he rectified & a system in place showing driver actually attempting deliveries at the property showing address and tag left in door.

Fedex driver constantly backs into my driveway to drop off packages big or small. I have a brand new asphalt driveway that was damaged and the other day I saw the fedex driver spinning his tires (snow) while attempting to back in again for like 5 mins.
I went to the door as he finally realized he would have to walk! I asked him politely at first, if he would stop driving the van/ truck into the driveway as it had been previously damaged. He copped an attitude immediately and said oh ok you want me to leave the packages even the big ones at the end by the road? I said no I want my packages brought onto my porch here. He shakes his head and says noooooooo nooooo then complained about my driveway having snow in it lmao. Driveway was just cleared from almost 2 feet of snow!
I called fedex to make another complaint 2nd complaint.. 1st was for packages delivered damaged broken glass and spilled liquids in the packages total was about 4 destroyed packages clear signs of damage but still on my porch smh! Same complaint was about damaged driveway.
Fed ex don't give a flying f about their customers! Another company that hires solely from the bottom of the barrel (affirmative action for ya)!
So today i'm expecting a package, watch the fedex idiot pass slowly by my house, then turn around and slowly pass by again.
I immediately call will from the stratford ct office (I spoke to him last complaint). He says oh the package is addressed incorrectly it says 258 not 259!
These [censored] now gonna play with mail and or packages because I made legitimate complaints! This guy delivers to my home average of 2-4 times a week and knows darn well the name on the package and that I live at 259. It's a dead end street. There is no 258!
Funny though isn't it I get a text message saying that they couldn't deliver today and that it has been rescheduled for tomorrow thursday.
Will supervisor stratford ct said he was gonna call the disgruntled loser driver to see if he could turn around and then call me back, well lol that was over 2 hours ago now. So safe to assume my shot ain't getting rerouted! Idiots

Fedex Express keeps sending my packages back. Fedex ground, Ups and the post office can deliver without problems. Customer service is bad. They are based in a foreign country and barely speak english

On feb 4, 2021, a package needing refrigeration was delivered by Fedex to Lois Betts at 6255 Saint Joe Rd, Tallahassee, FL and left on the ground under the mailbox which is about 800 ft (and not visible) from the house. This is a weekly delivery of boxed food that requires refrigeration and has always been delivered to the house and left on the porch. Ms. Betts was waiting at home all day on Thursday, the usual delivery day, for the package to arrive. Late in the afternoon, she walked down to the mailbox and found the delivery on the ground under the mailbox. The blocks of ice inside the package had melted and she is afraid to use the food. This delivery has come once a week for approximately a year with no problems until now. This is an essential item for Ms. Betts and needs to be delivered appropriately to her home, on the porch, so she can be aware of when it is delivered and can take action to get it refrigerated.

Today I received my package delivered by FEDEX. Both myself and my wife are handicapped. My package was thrown in 22" of snow 12 feet from my porch. I had to call my neighbors son to come and get it for me. There is no excuse for your service to do this. By time I got it, the box was soaking wet, let alone the contents inside. Something should be done! I notified the vendor I purchased it from, and they are going to file a complaint as well. Thank You Jeffrey Walsh 201 Lincoln Street Dickson City Pa 18519 [protected]@gmail.com

I ordered TWO mattresses through WalMart; Both packages were delivered to a similar but DIFFERENT address, even though all package labels were accurate. Tracking # [protected]

I tried multiple times to contact Fed Ex Customer Service to alert them, but could not get past the recording.

Label address: 5220 W Redbridge Dr, Boise ID
Delivered to : 522o W BAINBRIDGE Dr, Boise ID

I will not personally use Fed Ex for any package delivery in the future, and I will not order any items that use Fed Ex as a delivery method.

2 weeks ago a Fedex driver delivered my neighbors package to my address, leaving a big rut in my yard next to my driveway. Today 1/31/2021 another Fedex driver delivering a package extended the rut left in our yard at our driveway. If they can't pull into our driveway without damage park on the road and walk.

I have a sign on my front door requesting that parcels NOT be left there, but to leave them by the garage. I've had packages stolen from the front door. Also, I am 67 years old and my front door opens onto a landing in my stairwell, so when receiving a heavy item (like I did today) it's very difficult and dangerous for me when trying to bring it in and lugging it up the stairs.

Today's parcels, each weighing about 70+ pounds, were left piled on top of each other right next to my sign that says NOT to leave parcels there.

I live at 10320 E. 44th Ave, Spokane Valley, WA., and the parcels were delivered today, 30 Jan 21.

I have two packages that I have been waiting over a week for Fedex to deliver. 1/22 Fedex left door tag. I did everything it said except sign. It would not allow me do direct my options through website and text. My door faces the street and I do not want the all to see a door tag on my front door to steal. 1/23 another door tag. Fedex did not attempt to deliver my packages. As the driver sits in truck, another person runs to door and sticks another door tag on door. No ringing of the doorbell. No attempt to deliver package. I have video to prove it. I called Fedex. Told them they can throw packages over fence next delivery. I made a complaint about the delivery people. The following days, I kept getting text messages stating rescheduled for delivery and will be delivered. Another 7 days passed. 1/30 Called Fedex again. The packages are scheduled to be delivered that day. I called 3 times when are the packages going to arrive. Fedex gave it to another delivery service. My packages are not going to be delivered once again. I believe Fedex Driver is disgruntled of my complaint and is making it very difficult for me by not delivering my packages. Any other day I have Fedex drivers throw my packages over the fence or just leave it on the front porch. The packages did not require a signature so what is the hold up. I gave them directions the 2nd door tag I received on 1/23 and Fedex had plenty of time to redeliver. As of 1/30/2021 5:27 PM Pacific Time California, I still do not have my packages.
Tracking #s [protected] and [protected]

why have you developed a way to fake tracking info at fedex? A package I received 4 days before your stated delivery date has a number of fake scans at several location .please explain seems like fraud to me you could easily show a package delivered that was not with that tech

Package with tracking #92612909821997400590024 disappeared on Jan 12. Package with tracking #[protected] disappeared on Jan 20. Both lost or stolen from you Northborough Ma facility. I opened a case with the USPS. Case #[protected]. I have a written notice from them that they did not receive either package. I have been refused an opportunity to talk with a live supervisor by FedEx employees and can not get anywhere on line.

Good afternoon, My name is Monique Little and I am reaching out to
Executive headquarters because I had endured two horrible experiences
with FedEx twice in a few days. I have purchased an item to be
delivered to my residence and the first incident I had witnessed an
FedEx driver deliver my package to the wrong address and when I
contacted customer service for Fed Ex to explain the issue they
advised me to go look for the package that the delivery person may
have sent the package to. My son went to look for the package and it
was long gone. I asked the representative to transfer my call to an
available manger and the manager advised me that she would handle the
issue and call me back. Later that day the manager never contacted me.
I then called Walmart Customer service to advise them what happened.
Walmart was kind enough to send the same item at no charge. I then
contacted Fed Ex the following day to let them know that I have a
package that is being shipped to me through Fed Ex company and the
customer service representative advised me that the driver would
contact me when so that they can send my package to the correct
address. I received an email stating that my package was delivered and
when I went outside my package was nowhere to be found so I went
outside to check and there was no package! Again. I contacted
customer service and the CSR advised me that they will escalate the
issue in 24 to 48 hours with a call back. I contacted Walmart CSR to
let them know that I will no longer buy anything from their company
due to this occurring issue with stolen and lost packages!

Re: Packages Delivered to 92 Oxford Street Glen Ridge NJ
Driver appears to be the same person working the immediate area whereas he would trespass on my lawn as a short cut to out covered porch slam dunking the box down; leaving the same way (short cutting). Can we fix this annoyance? If not; no alternative to contact my supplier and cancel all future orders and/or insist they use UPS or the USPS Thank you!
Det Sgt. Michael Knott (ret)

I went out to speak to the Fed Ex driver because deliveries have been left outside in the snow. The is not someone I am familiar with. When I attempted to ask him to please leave the packages on the porch because we sometimes receive medications and formula for a child on a feeding tube, he was rude and would not listen. He did however, throw the packages in the middle of the doorway and another package that was heavy on top. We received 2 large packages from Chewy.com and Walmart medications. All the boxes were split open, some had snow on them The last shipment was left outside at night and froze, making the prescription formula unusable. I had to contact the company to see if the formula was any good. They graciously replaced this valuable nutritional medication. I was attempting to have the driver put packages where they wouldn't be wet and out in the freezing cold temps. I have pictures and packing slips. Living rural, we depend on deliveries. I will be following up with Chewy.com as well. Any help you can give with this matter would be much appreciated.