FedEx
reviews and complaints

Hello, I am writing regarding FedEX order #[protected]. This was an order from PuraVida in San Diego. The item was picked up in San Diego on Thursday, 5-13 at 2:54PM; arrived in Memphis on Friday, 5-14 at 11:14 AM; arrived in Chicago, (ORD), on Saturday, 5-15 at 5:40AM. One of your customer service reps told me tonight at 9:30 PM that my order is sitting in a post office on Wilkening Road in Schaumburg, IL. That post office is not even near me.

For $26.00, I would expect my order to be delivered by a FedEx truck, not passed on to a post office for delivery when they reopen next week. I see FedEx trucks in my neighborhood every day.

I would like to have my 26.00 refunded. Customer service says I must do this through the merchant I made my purchase from. If this is not successful, I will work through PayPal. I would appreciate any assistance you can provide to me.

Thank you, Patricia S. Thompson 809 Spring Street, Roselle, IL 60172
[protected] patricia.s.[protected]@att.net

PLEASE SEE COPY OF EMAIL I HAVE JUST SENT TO ismail.[protected]@fedex.com

Hello, I am becoming very annoyed with my package not being delivered.

03/05/2021 Fedex emailed me asking for more information for customs clearance
05/05/2021 I responded to the email and provided all the information they had asked for
Screen Shot 2021-05-15 at 12.42.24 PM.png (178K)

07/05/21. Fedex emailed me "package will be delivered today"
I have received no SMS as the normal practice advising delivery and tax to be paid from 07/05/2021-15/05/2021.
(Screen Shot 2021-05-15 at 12.39.26 PM.png (157K)

11/05/21 I emailed FedEx asking where my shipment was
Screen Shot 2021-05-15 at 12.59.28 PM.png (183K)

11/05/2021 FedEx emailed me asking if I had customs tax for payment (NorSharhreenMuslim)
11/05/2021 I emailed FedEx saying yes
Screen Shot 2021-05-15 at 12.59.28 PM.png (183K)

Between 11/05/2021 and today, 14/05/2021 There have been 6 emails between FedEx and myself regarding payment of customs tax which I already new of, had been informed of and had responded to
See attached to this email thread

and a request for my phone number
See attached to this email thread

When I logged on to my FedEx account my phone number was already there!
Screen Shot 2021-05-15 at 12.57.50 PM.png (249K)

I have still not received my package
I still have not had any SMS from a FedEx Driver saying this is on it's way
I have not received any confirmation email from Ismail.[protected]@FedEx to confirm the correction to my shipment that should have been received
a week ago.

Trey Elliott
[protected]
Unit 1-7-3 Kiara View Condominium
Jalan Datuk Sulaiman
TAMAN TUN DR ISMAIL 60000

This item is expensive for me as is the postage.

A delivery was dropped off by the side of my mailbox in the ground by my plants. Do not know when it was delivered. If I had not been home, and if it rained, my package would have been destroyed. This is not the first time that the driver (do not know who specifically) has been too lazy to bring it to the front door - which is covered.

Tracking #[protected]

My name is Rebecca Dills.
Address is 208 Day Ave Wilkesboro, NC 28697
My email is [protected]@yahoo.com
My telephone number is [protected]
The date is 5/13/21 when the package was supposed to have been left at my door but was not delivered to my address.
The tracking number is [protected]

When I called the 800 number Julian was not at all helpful and was very rude. I have never found any customer service rep to be less helpful in fact. I called and spoke with Julian at FedEx. He was very rude and refused to file a claim concerning my missing package. He said my only option is to contact the company I placed the order through, however I have a text from FedEx this morning stating my package was out for delivery. The company I placed the order from is not responsible for losing a package that was in the hands of FedEx. Julian was hands down the least helpful customer service rep I have ever had the displeasure of speaking with. I assured him I will pay extra to have my items shipped UPS so I no longer have to deal with FedEx. I am extremely disappointed in this company.

Fed Ex Ground keeps delivering to front porch after they walk through my garden. Big sign on front door that they ignore repeated and consistently - My Ring Doorbell verifies. I was standing at the door and he would not hand it to me - I called to him and he waved and kept going. I HAVE A WALKING ISSUE AND THIS CREATE MANY PROBLEMS FOR ME. When I'm not home, it is so visible from the street. Side door is not any further than my front porch - it keeps packages hidden AND he does not have to walk THROUGH my garden in front of the front door . Very inconsiderate.
1. Stop walking through my garden/flowers
2. Deliver to side porch (not out of his way at all)

I'm doing warehousing. I bought the labels in Fedex, but Fedex refuses to provide pickup service. I've given feedback to their local manager many times, but the problem has not been resolved. In fact, no driver will pick up the packages at all, even though I submit a pickup request every day.
I spoke with the courier's boss. His attitude was so arrogant, and he told me directly and clearly that he would not provide us with any service even though I bought the label from Fedex. I don't think they sincerely want to cooperate it.
Even if you make any complaints with them, they will not deal with it. This is my personal experience.
Arrogant employees and arrogant companies. What they do is perfunctory and unwilling to solve any problems This is all I have said about Fedex.

Regarding tracking number [protected] was suppose to be delivered Thursday May 6, 2021. Shipped from Louisiana to Tennessee on Tuesday May 4, 2021. It has yet to be delivered on Monday May 10, 2021. Tracking now says pending. Why in the world is this delivery service so sorry? I ordered a item from California to Tennessee shipped USPS, it only took 3 days. This is extremely bad when USPS out performs FedEx.

Verizon sent a package to me from Ft Worth Texas. It arrive in City of Industry at 200 Old Ranch rd., City of Industry California on the 5th of May. The tracking showed to deliver end of business on the 6th of May 2021. It is now the 7th and still no package. I have called several times and all I get it we are sorry and tell me exactly what the the tracking report tells me as I am looking I am speaking to them.

I went down to the FedEx Ground facility at 200 Old Ranch road in City of Industry California, 30 minutes from my house. The were no help and told me to call the number posted that on a big banner outside by the customer pick tents. The number is disconnected. I went to the website of this same facility and called the number that it too was disconnected. You call that a business. All FedEx has done is offer apologies and not solutions and it is very obvious they have no intention of offering any help as both numbers for this facility, FedEx Ground 200 Old Ranch Rd. In City of Industry California are disconnected even though their employees are telling you to call those numbers.

This is criminal in how they won't release the package to the rightful owner when they have it in their possession. They were all ready paid for a service they have not provided. I have never such a poorly run company that just doesn't give a damn about the customers they are serving.

I wouldn't be surprised if they even knew where the package was or better yet quickly excepted they payment for shipping and then took possession of the package with no intention of even delivering it to the owner and keeping it for them themselves. The CEO should be embarrassed at the horrible business tactics that the executives are condoning here.

I will never ship FedEx again. Give me my damn package it is mine not yours to keep.

I have a video from my front porch of a speeding FedX delivery truck In LA CA (Gardena) on a 13 house long block with cross streets at both ends. I have signaled some of your drivers to stop looking down at the phone while driving and looking for addresses. Literally holding phone in hand high enough in air for me to see. Why? Get them a phone holder! Video attached. Thank you for your time

On 03/09/21 I received a stationary bike. The unassembled bike was delivered by FedEx. The package was dropped by the delivery person on the concrete and it was damaged. It took me a month to get the parts from the manufacturer to repair the bike.
On 05/02/21 a package was delivered by FedEx. The delivery person threw the package onto the front steps from a distance of about 10-15 feet. The package contained drinking glasses and one broke.
This past week the FedEx delivery individual (seem to be the same one all the time) threw another package, just like a frisbee, across the front yard onto the concrete steps. fortunately, the package did not contain anything breakable.
I have videos of these deliveries from my doorbell camera.

Received a small box package today May 5th 2021 from (truck #[protected]) via Vitacost containing human supplements.
Weather conditions were about 57 degrees, cloudy with no rain. I have a RING doorbell with audio/video that captured the delivery. The deliverer was talking to someone on electronics communication device during time of delivery. The person should've used the sidewalk instead of walking through the grass to the front door. That's what sidewalks are for.
Delivery person should NOT have thrown the package from his waist high and 5 foot away hitting the storm door and the package continued to roll into the wet shrubbery on the left side of the door making the package wet from pervious rain.
I know FED EX ground is under contract with personal businesses. FEDEX should have better standards.
I hope this issue can be resolved and will NOT continue. With regret

Your delivery driver failed to make an effort to deliver a very critical package, which we paid lots of money to have delivered for early AM the next morning.
We are losing time and money for the lack of concern by the delivery driver to deliver this critical delivery!

- He failed to go to the delivery zone around the rear of a restaurant where all deliveries are made. There were people there waiting for him and he left without even checking!

- He failed to call the phone number on the delivery manifest to notified the person who was expecting the delivery which this could have solved the delivery immediately!

FedEx must train their delivery people to take overnight packages seriously and not toss them out for next day redelivery attempts!

This is so upsetting that FEDEX can't get this simple procedure correct!

I'm so upset right now at the incompetence of well paid delivery drivers!

Ref. Tracking No. [protected]

My name is Michael and I can be reached at [protected]@craftAVsystems. com

Just about everytime I have had stuff shipped Fedex it is either delivered to the wrong address or the driver refuses to drive to my house saying "Invalid Address" even though they have been here before and UPS delivers twice a week to me.

I specified to Fedex via their website that deliveries be made to my front door. Fedex has consistently ignored this request. Here are samples of tracking numbers there Fedex has failed to deliver to the specified location: [protected]; [protected]; [protected]. The people answering phones in their customer service center do not resolve the problem. There are no other numbers to call.

I ordered a part from AUTO ZONE, trakcing #[protected] with next day delivery on the part on a Thursday. The plane for FedEx breaks down so the part does not arrive until Saturday. FedEx won't deliver the part Saturday as the shipper did not pay extra for FedEx to deliver on Saturday even though it was the FAULT of FedEx to deliver the package Friday. On Saturday FedEx customer service tells me that my option for Sunday is for them to drop it at a local Dollar General. When I don't get a notification Sunday, I call and am told it was scheduled to drop on Monday and that I was LIED to on Saturday and that he will change delivery to my home Monday. So today I am told it is waiting at Dollar General and they have NO INFORMATION about my call on Sunday and the request to have it delivered to my home. I understand mistakes, but I do not accept LIES and an unwillingness by a company to take responsibility!

Because they use Google Maps, or at least that is what some of your delivery personnel have told me, they end up going to the wrong home! I have begged and pleaded with Google Maps to correct their map for the last 5 years and it still isn't fixed, so I have over and over recommended that ALL your delivery personnel be told that they MUST GO BY THE NUMBERS ON THE HOUSES OR ON THE MAILBOXES! I realize my home is way off of the road, 1/4 mile, but my mailbox does have our number large enough for all to be able to see it! So now once again, a gift that has been sent to me and was supposedly left on my front porch, is NOT there! I have looked in each of my out buildings, stables, etc. and there is no package, so now I have to call and let my daughter, who was sending me a Mother's Day gift, and tell her that now she has to call the seller and try to find out what happened to my present that I might never get to see! THANKS FEDEX!

TRACKING NUMBER WAS [protected]

OH, and P.S. I have started telling all businesses that I deal with, that they MUST use UPS because they seem to be the only ones who can find my home on a regular basis!

Item: [protected] HP Chromebook 11 G2 left package 50 feet from house in the driveway in the rain again [protected] cant your people ever get it right

I am getting very frustrated as our FedEx delivery driver keeps parking in our driveway to deliver packages. We love in an area where this is not necessary. Most of our packages aren't that heavy either. The trucks are making divots in our driveway and just today they almost sideswiped our new car with a package as they were exiting their truck. Please teach your employees not to do this. Unless they want to pay for a new driveway repair or to fix up a car.

The Fedex driver for my area leaves packages in the rain.

on 04/28/21, I had two packages left in the rain - again! There are three different places he/she could have left them where they would have been safe, one of them just a few feet away from where they were left.

04/29/21, I tried calling Fedex. They do NOT offer an email address on their website. The phone is not accessible from my area! Seriously? So I can't contact them in any way?

I won't be using Fedex again, or any merchant who does use them.

This is BS.

FedEx driver delivered package next door to me, failed to deliver my package (as seen on street camera video). Three hours later a delivery exception was listed on the tracking website. This is a continuing issue with fedex, causing me to request shippers to use other services. They routinely fail to deliver packages, then cover for their malfeasance by declaring that I am not at home to receive packages. A pox on this company!