FashionNova
reviews & complaints

I am a loyal customer to fashion nova and typically order from the website a few times a month. However this previous order has been by far my worst experience and because of that I don't think I will no longer consider ordering from this site. When I choose my sizes I go off of the size chart because every clothing brand runs differently. I went according to the size chart while ordering all my clothes and almost half of the order is either way too big or way too small. There was a few that did fit, but their were more clothes that didn't fit than the ones that do. So with that being said I need my money back. There is absolutely nothing I can do with clothes that are huge or too small! I do not want a gift card because I will no longer be using Fashion Nova ever again. I would like to send this merchandise back for my money back. I believe that is fair enough, they still have the tags and Have not been damaged or worn. A gift card will not be acceptable in this matter and I would hope you guys are nothing but understanding of that! I need a return label sent to my email address on file because it does not allow me to start a refund online. Its only giving me the option to reprint the shipping label. I look forward to hearing from you soon as I do except my money back!

I returned my a outfit to fashion nove 4/21/22 and yet to get my credit for it I have not heard from know one about this matter every time I try to comtact customer support know one response and it is so hard to get with these companies that don't have a customer service number please reach out to me. My track number is 9505513484232111358022 for my refund credit

Thank you

I have ordered 4 items from the website but I did not receive a confirmation email!

I don't have my order number but I have the proof from my bank statement and a screenshot of when the purchase was Made from the website.

how may I get my order number so I can track my order? and make sure my items are not lost.

I tried to contact them in everyway, By Email Phone but I did not get any response!

What should I do?

I ordered an item may 13 at 90:7 and paid for express shipping. Later that night I got an update saying my item was shipped out. The next day it said my shipment was cancelled by the sender. I need my item to be shipped or give me back EVERY SINGLE PENNY I SPENT. You have no right to TAKE peoples money and cancelled their order for them. HIGHLY UPSET AND THIS NEEDS TI BE SOLVED NOW.

On April 18 2022 I received email stating my order was delivered. I never received my items and I complained and contacted customer care. They sent me a affidavit to fill out which I returned. But still no prefer or response! I don’t have my items. I did all the steps that was ask! So when I go to customer support they say it nothing they can do after 30 days! Bir I contacted ash nova after they said my items were delivered!

I bought some small size items. My first issue with them, they were not really small.

Upon returning some items, since final sales cannot be returned, I was given a gift card back.

Great for the gift card, but what im I supposed to use it on? More of that oversize trash? I could try some more items, but all refunds require out of pocket mailing fee. I paid $7 for my refund.

Basically the minute you click buy, that money is gone, where or not you have a good experience or good product!

What a [censored]in scam

My order number is [protected]. My email is Cristy.cl.[protected]@gmail.com I returned the Give me Caviar Maxi dress for $69.99 and didnt receive a store credit or any form of refund. The return was made 02/21/2022, I would love to somehow get a refund or store credit it has been a very long time and i would like this to be resolved.

I ordered 5 things on May 4, 2022. Never received an confirmation email. They took the money from my account and here it is May 6th and I still have not received my confirmation email. This is the first time this has happened to me and it’s very upsetting. I love Fashion nova but this isn’t it. There is no one to contact. This needs to be resolved or I need a refund.

I purchased a few items from Fashion Nova. I payed for the returning fee and I waited to see the refund to be posted on my credit card but it never did. I then went to the post office to check on the status of my return and they let me know it got sent. I got receipts from the post office to verify this. I have uploaded pictures for proof. Thank you!

Hello, I was billed for an order that was cancelled.

I paid for these clothes using PayPal. The money came out of my bank account.

But then a few moments later the payment was reverted and I got my money back and the order was cancelled.

So I re-ordered the same items, minus one or two.

And that order went through fine.

But now I have been charged for the original order which I do not want and shouldn’t have been charged for.

Can I please get my money back for the order.

I do not want store credit as the money should not have been taken in the first place.

You cannot just charge peoples cards after telling them their order has been cancelled.