Fashion Nova
Reviews and Complaints

I ordered from Fashion Nova on May 29th. $22.49 was taken out of my account normally you receive a confirmation within 48 hours so I called ***. They said " we have no record of that order" and I told them the charge was taken out and finalized of my account. They said it may be on my banks end. They said no order was found again after I called a second time. They tried giving me a discount. I normally don't have problems with fashion nova and this is my final time shopping with them. Now I have to open a dispute. Never again

I have been shopping with Fashion Nova for awhile and all of my packages have been delivered on time. I had bought an outfit as a Christmas gift that totaled to about $70, that got lost in transit and when I contacted fashion nova they emailed me with a $70 gift card. Their refunds are legit. All of their clothes match up to their pictures. I spend a lot on Fashion Nova and not once have I ever been "scammed" or "ripped off". I think it's a great company and their *** is really good. This is just my experience and the people I know would also say the same.

The first event, I paid for express, it was delayed and arrived, when I no longer needed it. 2nd event was at 1st no fault of Fashion Nova, but in the end it's now a problem. My package was return, as I had it to send to an address other than home with the intent of wearing the items included. I paid express and even thou Fashion Nova shipped it on time the carrier, did not deliver package in time. The driver claim he made 3 attempts and we have proof that he never did. I filed a claim against the driver. When the package was finally delivered , I had already returned to Fashion Nova. The package was picked up and sent back to Fashion Nova and received on 6/30. I request my money back from carrier and was told Fashion Nova had to put in a claim with them, even thou it was their fault. I would like my money back for items, including express fee. I have called and emailed Fashion over over a week, and have to receive a response or even a credit for the return items.

This is very frustrating. Placed an order to Fashion Nova website. Returned 2 items as the sizing was off. Store confirmed receipt and issue a refund for both items. Its been almost 2 months and am unable to get the Gift Certificate as they do not issue refunds. For some unknow reason to me , I am not receiving the email with the code. Ive been back and fourth countless times with an automated response that they have sent the email With the gift certificate . Ive never had a problem receiving emails from Fashion Nova. Now they have the items back and am still out of the money for the items. I have filed a dispute with the card company and their resolution is that Fashion Nova issued the Gift Certificate. No one seems to understand am not disputing they havent send the certificate but its just not coming through to my email. They are neither able to send to an alternate email address. Ive check my spam email countless times, nothing there. Now theres no customer service number that you can speak to a live agent. Thats the last Ill ever order from Fashion Nova .

Fashiona is out here taking ppl money.I sent back several items and they acting like they didn't get it.Its 7.99 to send items back and I had several items that I wanted to send back with it and wrote on the paper the items that I also was sending back and they only credited me for certain items and I email them about 20 times and the kept saying they didn't recieve it ..So I ask them to send a copy of the return paper in the bag and they kept responding that they didn't recieve the items.which was 80 dollars .This is really disappointing cause I been ordering from them for a while and to lie and say they didn't get and just credited me for the item is a big disappointment. People wrk hard for they money and this is not right .There is no number to tlk to any rep and the emails are already generated to me cause I keep getting the same response. 7.99 is alot to keep sending back items u should be able to send other items as long as u write down the items and why you are returning them and they should send you a receipt and copy of the slip in the bag . RIP OFF THEY SUCK WITH ALL THAT MONEY THEY GETTING

Placed an order on Feb 23rd and it was supposed to have arrived on March 1st with LSO being the carrier. Never received my package on March 1st so I sent a package update request to LSO on March 3rd and an email to Fashion Nova stating my order wasn't delivered on March 1st as it was supposed to. No update on my package until March 7th stating my package was "delivered" on March 1st @ 6 PM...I was home all day that day and my security cameras also confirm there was no delivery attempt made by LSO. I also didn't receive the confirmation email of the "delivery" until March 7th as well. I emailed FN this information to which they said: "Once a package has left our fulfillment center we don't have control of the last mile transportation to you and at times these mistakes can happen. According to the shipping carrier and GPS tracking information that we have available to us, we can confirm that the package has been successfully delivered to the address you provided at checkout." HOWEVER, according to Fashion Nova narvar tracking, it states it was delivered on March 2nd (latest scan was at 12 AM March 2nd, Delivered) but LSO says it was delivered March 1st at 6 PM. NOW, according to the order update page, it says the expected delivery date is March 17th. I sent an email to FN asking them what proof they have that LSO delivered my package other than a scan. I also said that if there's concrete proof that shows my package at my address such as a picture or proof of LSO's GPS coordinates being at my address when my package was being delivered. I also stated that I'm aware that FN has GPS tracking info available to them as per a previous email. FN DOESN'T read my emails. They auto reply with the same email stating they can offer me a gift card or a reshipment. I reply to FN stating that I want a reshipment. BUT since items in my original order are out of stock, FN has to refund to original form of payment according to their refund policy. No response to my refund.

Ordered over 100 in items on Oct 28, received item delivery notification on Oct 30. No package arrived... Contacted ON TRAC and FASHION NOVA who both say wait a couple days, it may show up. On Nov 2, I reach out to both companies again, ON TRAC states they have no idea where my items are after their investigation and tells me to contact FASHION NOVA. FASHION NOVA sends a canned response stating they aren't responsible for lost packages marked delivered. How is this legal? They kept 140 of my funds and I receive no items? AVOID THEM

I placed an order on the 21st of November of about 250 euros; my order got cancelled due to wrong billing address and I was informed it would take up to 7business working days for the refund to show in my account . I have not received the refund and I am not getting any proof that my money has been sent back to me or I would ever receive it ?

Order number [protected]

I returned items to fashion nova and was issued a gift card in the amount of $51.86. They did not refund my original method of payment. Upon issuance of the gift card, they only provided the last 4 digits and I had to "hit the resend" button for the entire gift card number to be sent to my email. I have tried doing this for the past 3-4 days, also involving fashion nova and informing them I hav yet to receive the gift card number. Yet they still try to send to my email and i'm not receiving. I am however, able to receive the correspondence from them and asked them to kindly add the gift card number in the correspondence, refund my original method of payment, or mail a physical gift card - I have provided all of these options and they are still trying to send me the gift card number via email please help

I placed an order for 4 pairs of jeans all of which were too small so i returned them and the same day i purchased 4 more in a bigger size. Come to find out they refunded first order via gift card and i cant even cancel the second damn order. I do NOT want this gift card i want my money back which i am entiltled to very much so! After i have now spent $150 with my order x2 on these [censored] and i want a proper refund take back this useless gift card and give me my money back! This is absolutely baffling and horrible horrible bussiness now seeing the thosands of complaints and horrible reviews on service im surprised yall arent fixing this to not have an [censored] reputation! Im Inferiorated beyond words right now and need my money back i dont have 150 to just spend i have kids to feed and bills to pay taking from people is just wrong on so many levels

My missing $168.51 order # [protected].

Copy of the packing slip inside the bag with two dresses instead of what I ordered. Where are my items I order. My emails [protected]@att.net and beth. [protected]@va.gov cell [protected]. My order had 12 items. Listed below are the items I received which I did not order

1. Dress # idm6863ep

2 dress #mf21199

Fashion send a picture of the package not reading or answering my emails. Stating there package deliver. I had two item 2 dress which I did not order. My packaging slip in the bag showed what order but the items where missing. I took pictures to show wht I received and the item numbers. 12 order and missing not help from fashion nova

My cell [protected] or work # [protected]

Emails [protected]@att.net and beth. [protected]@va.gov

Contacted customer care about an issue I had with my order and its delivery status, they responded saying it was nothing they can do about me not receiving the items I paid for and for me to contact the police about stolen property since it was confirmed that my package was delivered. With that being said I emailed back asking if there was anyone higher up that I can speak to about my issue they then responded with the same email dismissing my request to speak to an employee above customer care. So I have filed a complaint with the better business bureau to help resolve the issue I have with this company. They take consumers money but when contacted about an issue there is nothing they can do about helping me resolve the issue so they say,

I made a purchase on October 25, 2023. It had 1-day free shipping. I never received my order. You can no longer contact them over the phone, and they do not respond in 1-3 hours like they promise. It took days before I received a response. They went back & forth thru email to finally say, you need to contact UPS. The pic they sent with proof is not my house. So, after putting in a complaint to UPS, they sent someone to my home, who can see it was not the same house. UPS notified me they sent paperwork over to Fashion Nova and waiting on the to respond on 11/9 @ about 4:30pm. I spoke to UPS, they stated they will issue Fashion Nova a check for my package, but I can't get a response for them. I think that is awful for a consumer to have to wait this long. I will never make another purchase again from them. I should not have to wait this long, as a company you are insured for missing packages.

I placed an order with fashion Nova, I use my Post office address, the first red flag was that order was supposed to be delivered in 2days, this particular order took 9days. The carrier was ostrac. I was at work on Oct 30, 2023 when I received a message that my package was delivered at 2:06p to front door, that's the 2nd red flag, this is a post office who delivers product to front door? I went to my local post office, they told me they don't have any package for me. I contacted Fashion Nova, they ask me to wait 72hrs, that was a long wait, I did waited I send a message back and I was told they are not liable for lost package. I have send several emails, they keep dismissing me. I can't bear the lost of $120, that's totally unacceptable.

So that’s the problem I’m now having to come out over almost 90 dollars and on top of the return meaning I’m paying almost over if not 120 dollars and that’s the items I bought and pay for fast shipping on one item and on top of that the fee in order to return it and I was originally sent the wrong sized item on top of it being damaged and shoes to which straps don't fit around the ankle now trying to return to see if I can process a claim and customer support has not been helpful I just want to return get my money and never deal with fashion nova again im a first-time buyer and I see why I never used this brand before this started Oct 17 of 2023 and is a current ongoing issue trying to get ahold of a person or even to have this resolved has been extremely difficult for no reason

My order #[protected].

Wasn’t received and I’ve called emailed everything. No help AT ALL I was sent a burly [censored] picture of a package on concrete which apparently is “proof “ it was delivered… I’m getting no help and I’m livid. Like who runs this place. Get your company together. I’ve never bought from here before but now researching and seeing the law suits about this exact thing gave me everything I needed to know. And I can see why they were sued. I swear people and companies don’t care about anything but money.

I ordered something from fashion nova in 2021, for my graduation , it didn't fit, so i returned it right away, not realizing that fashion nova doesn't refund money, they sent me an "e-giftcard" that i said i'd never use because i do not dhop places that actually takes your money, but refuses to give it back. They guaranteed me that the ecard doesn't expire, it is now 10.24.2023 and i tried to use the ecard on fashion nova and the card says " expired" i emails them and they're still telling me they don't do returns, and still never sent a new e-giftcard. So i've been ripped off by this company.

I spent £96.00 on two halloween costumes that were in the sale. They arrived at my house and I tried them on and was terribly disappointed with the quality of them considering I nearly spent £100.00 on just 2 products with such terrible quality. I went to start a return but I could not as they were sale items however, when I purchased these it never stated that I could not return these products. As a costumer it is against my statutory rights to not allow me to return items that I am very unhappy with as well as not clearly state that sale items are non refundable.

I ordered the Treat Me Like That Heels - Black (7.5) and not only received a completely different shoe, but also a completely different size (8) which had labels for both the right and wrong shoe on the outside of the box. Now it says they are sold out in my correct size, so even if I’m refunded, I assume I can no longer get the actual pair I paid for. If this isn’t resolved I will be refuting this through my bank, leaving a poor review on any platform that will allow me to and never shopping with Fashion Nova again.

I placed an order this past Wednesday but I never received an email to confirm my order, I tried to contact them numerous times and no one will respond to my email. I made the purchase using a fashion nova gift card which still had a balance on it after the purchase and now when i try and check the balance it tells me its invalid.

My package was supposedly delivered to my Lockbox on 9/15/23 but I have yet to see it. I checked and there was no package so I emailed fashion nova customer care and they said they were unable to provide me a refund because the delivery person had shown a photo of the package delivered but in the picture it wasn’t in my lockbox but was in the window seal in my apartment complex mail room. But on the delivery app it said delivered to my lockbox. Doesn’t make sense at all. The delivery driver could’ve easily took it back with them after that photo or the could’ve even let someone else get it but either way it’s their fault knowingly it was supposed to be in my lockbox as stated.

WOSRST COSTUMER SERVICE!

Scam!

i ordered a maxi dress and received a midi dress. Clearly the dress was not as described

They did not even offer me a paid return label !

They kept on trying to convince me that maybe I needed a bigger size in the meanwhile the dress was not even tight on me

Every email is answered by a different person that has no clue about the situation

Its been days of trying to explain and return this dress! After spending thousands of dollars on this company i will NEVER USE THE AGAIN OT RECOMMEND !

Hello, I ordered a package almost a year ago and I have sent fashion nova numerous of compliments. They have not yet to do anything about it or reach out. That is my hard-working money right there. They sent my package to the wrong address, although I specifically put my right address. My email is @nickibrandyy I do not remember my tracking number but that was the email added. What can u do?! I need my money back or my package. Or a gift card at least. I spend almost all my money on here, so if u can please go back through that order you'll see my info on there. 3432 Baldwin Park is where my package was supposed to go.

On the 22 of August my cousin and I ordered clothes from fashion nova around 8 pm with my mom’s credit card and it approved total was €400. Like we have a friend that lives in Portugal we decided to ship it there and she will bring it to Mozambique where the payment took place later on at 10pm I receive a message saying that my order was cancelled due to fraud but fast forward two days my mom received the confirmation that money was deducted from her card. So we would like to have our clothes because of the time we spent waiting for them. And later on 23 of August I receive a email saying “thank you for your purchase “ but still on the site it says that my order is cancelled so I would really like to receive my clothes

I understand that stuff happens and you may not receive your items for whatever reason, BUT the lack of communication and customer service is disheartening. My package has been missing for almost a month now and nothing has been done to assist me, compensate, or even just replace the items. I've contacted the carrier used by Fashion Nova several times and have not received any help. They are unable to give you details on your "delivered" package.